Warranty

7
ADVANCE REPLACEMENT PRODUCT
An advance replacement (A/R) product is defined as an in-warranty product that fails
within the first 30 days from the date of purchase. Products listed in EXHIBIT A are
approved for Advanced Replacement in accordance with the terms of the XBLUE
Networks Dealer Agreement.
The following procedures must be exercised when returning XBLUE Networks products
for repair or replacement under the XBLUE Networks Advance Replacement program.
The procedures must be strictly adhered to in order for defective product to be replaced
or repaired expeditiously. Failure by the dealer to comply with these procedures will
result in delayed product processing. The dealer is required to maintain a reasonable
and sufficient inventory of spare products to support their installed base of XBLUE
Networks products. Dealers that do not maintain a reasonable supply of spare parts
may result in refusal by XBLUE Networks to ship an Advance Replacement item.
OUT OF BOX FAILURE
Dealers may request a replacement for any Out of Box Failure (OBF) product if the
product proves to be defective within thirty (30) days after purchase from XBLUE
Networks. Please be advised that "No Trouble Found” charges may be imposed if the
item is later determined to be not defective.
Out-of-Box Failure products must be returned in damage-free original cartons. All parts
must be included. All products being returned must be packaged as originally shipped,
including any protective plastic bags or electro-static shielding bags. This material must
be shipped freight pre-paid with the dealer accepting risk of loss. The following
information must be present on the outside of the carton.
Note: For XBLUE branded products ship to the following address:
XBLUE Networks
Products Service Center
10413 W. 84
th
Terrace
Lenexa, KS 66214
Attn: AR/RMA # _____________
Dealer ID # __________________
Note: For PCS Digital branded products except the Suite 16 KSU and its
components ship to the following address:
XBLUE Networks
Products Service Center
100 W. Market Street