User Manual

There are a number of cartridge choices on
the market. From OEM to toner recharger,
there are options for every budget. But, to
Xerox, there is only one standard—the
Printer OEM (Original Equipment Manufac-
turer). Our goal is to equal the OEM in every
way but cost.
We’re not happy to just do the best we can.
If we cannot meet OEM quality and per-
formance, we simply don’t sell that particu-
lar cartridge. We put our cartridges through
a great deal of stress because we know life
in the office can be stressful. Cartridges can
be dropped so the packaging has to stand
up to high standards and be environmen-
tally friendly, as well.
Your office can be hot and dry or cold and
wet. We test in those ambient conditions.
We don’t just ‘eyeball’ image quality but
carefully study factors including color fidel-
ity, halftone uniformity and solid area den-
sity. We test the toner seal to ensure
against leaking on the printed page. We
measure fine line reproduction, density and
even banding, ghosting and mottle. Even if
it looks good enough to the average eye, it
still must meet our quality criteria. Plus, our
engineers monitor for health and safety
factors as well as ensure that no intellectual
property has been violated.
Once a Xerox Replacement Cartridge is
ready for sale, we then triple test for manu-
facturing quality. Every single cartridge is
print tested before packaging. Then, we
perform life testing to ensure that car-
tridges are meeting
our quality specs from
the first to the last
print. Finally, we take
samples from our
warehouses and test
again.
We relentlessly research other OEM tech-
nology developments. We also use Xerox
patented and proprietary technology wher-
ever it is needed. Quality is not simply an
output—it is something we add into every
Xerox Replacement Cartridge—from engi-
neering design to manufacturing.
Engineering Quality in Every Cartridge
Xerox Replacement Cartridges
Quality and Testing
The Xerox Media and
Cartridge Technology
Center (MCTC)
More than just Image Quality
When you choose the Xerox brand, you are
getting a promise. If the cartridge does not
perform for any reason, we’ll replace it.
That’s the Total Performance Warranty.
Then, our engineers will investigate what
caused the problem—because we keep our
promises.
Commitment to Total Customer
Satisfaction
The MCTC is dedicated to excellence in
print quality and cartridge performance.
The engineers relentlessly test to make sure
that the image you see from a Xerox car-
tridge is the same or even better than the
OEM image. And, the same goes for page
yield.
Unrivaled Expertise
The MCTC engineers understand the proc-
ess of laser printing and xerography. The
Xerox specification for a replacement car-
tridge includes image quality requirements
as well as packaging, health and safety and
other factors. We mean total perform-
ance— for total customer satisfaction.
Caption describing
picture or graphic.
Standards and Specifications
There are a large number of quality, manufacturing, environ-
mental and process standards that can be applied to car-
tridges. They are developed by governments or boards or
even by scientific groups. As a global company, we strive to
meet standards important for specific geographies but we
also want to assure every customer that our cartridges adhere
to the standards most widely recognized.
Our production and distribution facilities meet ISO 9001 stan-
dards as well as ISO 14001 environmental standards. Our
quality standards comply with DIN33870. We fully support
and comply with REACH for all chemicals and materials con-
tained in our cartridges. While we do not carry ISO IEC test
standards on our products, we use and meet the test protocols
for 19752 (monochrome) and 19798 (color) page yields.
We review emerging standards and apply them whenever they
meet customer requirements and make business sense. Xerox
Replacement Cartridges meet demanding Xerox specifications
as well as some pretty tough independent standards...because
we want to meet your own standards, print after print.
January 2010