User Manual

Troubleshooting
This section explains how to resolve problems when an error has
occured while using the scannerfeature.
See User Guide (Copier) when an error such as machine notoperating
has occured.
Symptoms
Things to Check
The Scan button is not displayed on the
touch panel screen.
Press the ClearAll button on the copier
control panel.
If the scanner is still not displayed on the touch
panel screen, check on the printer
control panel that Salutation or FTP client is
enabled.
See “Preparing to use the Mailbox Feature” on
page 2-5.
See “Preparing to use CentreWare Scanning
Services” on page 2-12.
The scanned document is not sent to the
computer.
The machine is in power saving mode. Press
the Power Saver button on the copier control
panel to cancel the power saving mode. After
the machine is started up, wait for a while and
scan the document again.
Error code is displayed on the printer control
panel.
See the User Guide (Printer) to resolve the
problem.
Error resolved
(***-***)
Example:
indicates number.
Page 5-4 XEROX WorkCentre Pro 423/428 Scanner User Guide