Xerox Document Services Platform Series Common Controller System Guide 701P40211 Version 3.
Xerox Corporation Global Knowledge and Language Services 800 Phillips Road Building 845-17S Webster, New York 14580 USA © 2003 Copyright by Xerox Corporation. All rights reserved.
Table of Contents 1. 2. 3.
TABLE OF CONTENTS Security Setup 4-4 DocuSP 3.
TABLE OF CONTENTS Quick reference 5.
TABLE OF CONTENTS 8. Non Resident Fonts 7-6 Font substitution 7-7 Accounting and Billing 8-1 Accounting 8-1 Auto exporting accounting log 8-1 Accounting exported values 8-1 Accounting file fields 8-2 Billing 9.
TABLE OF CONTENTS Restart DocuSP software without rebooting 9-11 Productivity and performance problems 9-11 Problems when saving a job 9-11 Printing system logs 9-12 all_jobs_log 9-12 system_log 9-12 status_log 9-12 ep_exception_log and ep_primary_log 9-13 Printing the system logs 9-13 Printing the accounting log 9-14 Rebooting and restarting 9-14 Loading XJDC/Unix 9-15 Configuring XJDC/Unix 9-16 XJDC Hints and Tips Output files 9-16 9-17 Properly ejecting a diskette from the Di
TABLE OF CONTENTS Variable data 10-4 Image Quality 10-5 Job Printing Hints 10-6 Skipped Pitches 10-6 PCI Channel Interface PWB Trace Capture Procedure vi 10-7 Perform a Trace 10-7 Export the trace file to floppy 10-8 SYSTEM GUIDE
TABLE OF CONTENTS SYSTEM GUIDE vii
TABLE OF CONTENTS viii SYSTEM GUIDE
1. Introduction The System Guide provides the information needed to perform system administration tasks for configuring and maintaining the Xerox Document Services Platform (DocuSP) for printing systems. About this guide This guide is intended for Network and System Administrators responsible for setting up and maintaining Xerox printers with DocuSP software. Users should have an understanding of the Sun workstation and be familiar with Solaris and basic UNIX commands.
Introduction System Guide • Hints and Tips Conventions This guide includes the following conventions • Angle brackets - Variable information that is displayed on your screen is enclosed within angle brackets; for example, “Unable to copy .” • Square brackets - Names of options you select are shown in square brackets; for example, [OK] and [Cancel]. • Notes are hints that help you perform a task or understand the text.
2. Gateway Configuration Setting up the HTTP and SNMP gateways cannot be accomplished through the graphical user interface and must be set using the gwConfig utility through a UNIX Terminal window. The IPP gateway is configured using the DocuSP interface. Internet Services (HTTP) Gateway Configuration Perform the following to configure the HTTP gateway: 1. Start the configuration utility. Type ./ gwConfig.
Gateway Configuration System Guide 8. When complete, close the Terminal window and select System, Restart on the DocuSP user interface. IPP Gateway Configuration Perform the following to configure the IPP Gateway. 1. On the DocuSP Controller, open a new terminal window and login as root 2. Type csh and press . 3. Type cd /opt/XRXnps/XRXipp 4. Display a list of the directory contents by typing ls. gwConfig should be displayed. The file 5. Type ./gwConfig and press . 6.
System Guide Gateway Configuration 10. When asked to accept the values and update the configuration, enter y for yes. The configuration utility exits. Simple Network Management Protocol (SNMP) Configuration To configure the SNMP configuration, follow the instructions for configuring the HTTP Gateway in the previous section. SNMP provides you with the status of network devices.
Gateway Configuration System Guide Configuration variables Of the many parameters that are available for SNMP configuration, only the ones of common interest to Xerox customers are shown in the following table: Table 2-1. Parameter Name Description CommandLine Turn on/off the following flags: Value Range Default Value –l: logging to SNMP_DEBUG_LOG –w: logging to window Printer operator The name of the printer operator String (0...
System Guide Gateway Configuration Printer and job messages SNMP can broadcast messages about the printer and the jobs on the system. Printer messages may announce that the printer is idle, printing, or out of paper. Job messages announce that jobs are pending, processing, or completed. Other job related information may include the job owner’s name, the job quantity, the job identifier, etc.
Gateway Configuration System Guide • 42jobmtc - XEROX-SIMPLE-JOB-MGMT-TC • 43jobman - XEROX-SIMPLE-JOB-MGMT-MIB • 50commtc - XEROX-COMMS-ENGINE-TC • 51comms - XEROX-COMMS-ENGINE-MIB • 52conftc - XEROX-COMMS-CONFIG-TC • 53config - XEROX-COMMS-CONFIG-MIB • 58svctc - XEROX-SERVICE-MONITORING-TC • 59svcmon - XEROX-SERVICE-MONITORING-MIB • 93pidtc - XEROX-PRODUCT-ID-TC The following is a list of MIBs that are supported: • RFC 1213 MIB file – The system Group – The Interface Group – The at (a
System Guide Gateway Configuration – The Marker Colorant Group – The Media Path Group – The Interpreters Group – The Channels Group – The Console Group – The Alerts Groups • Xerox General MIB file (uses only the 06gentc and 07gen files) – The xcmGen Base Group – The xcmGen Trap Client Group – The xcmGen Trap View Group NOTE: The other files in Xerox General MIB are not supported.
Gateway Configuration 2-8 System Guide Common Controller
3. Backup and Restore Software configuration information and customer specific files should be backed up to a safe location, either to tape or to a remote server on a regular basis. It is valuable to back up a system to a remote location when upgrades of hardware are performed. Software configuration information should be saved when the system has been installed and all queues and printers have been set up. Also, when any printer or queue properties are changed.
Backup and Restore System Guide • Any soft fonts that have been loaded on the system • Contents of the hosts and hosts.equiv files • The allowable users • Any customer–specific passwords NOTE: In the event of a software upgrade or install by Xerox, Xerox is not responsible for the restoration of the above items to the DocuSP controller. NOTE: It is highly recommended that a complete system image be backed up to tape or a remote location on a regular basis.
System Guide Backup and Restore Xerox Backup and Restore (XBR) Utility for a DP100/115/135/180 EPS System Backing up a System To backup a system, use a DocuPrint EPS controller with a QIC tape drive, at least 3 tapes (maybe up to 6 QIC tapes), and the XBR floppy. NOTE: The most common reason for backup procedure failure is a bad tape. Restart the backup process with a new tape. The system has to be shutdown before the backup operation can be performed. 1. Open a Terminal window. 2.
Backup and Restore System Guide 12. After the backup is complete, restart the system by typing reboot and pressing Enter. Restoring a System Before you begin to restore the system, locate the CD labeled "Solaris 8 CD (1 of 2)" from which to run the Operating System. You will also need a system to restore to (with a QIC tape drive), the XBR floppy, all the backup tapes that were made by the previous procedure, the CD-ROM labeled "Solaris 8 CD (1 of 2)". To restore the system, perform the following: 1.
4. Security and Network Setup This section provides you with information on security regarding the DocuSP controller and the Solaris Operating System including access, changing logon levels, and enhancements of the Solaris OS. Also included are general guidelines to security related procedures that can be implemented to improve security of the DocuSP controller and the Solaris OS.
Security and Network Setup System Guide Overview of Security The purpose of the security section is to provide information on security regarding the DocuSP controller and the Solaris Operating System. This section explains the new DocuSP "Security Profile" policy and associated scripts provided that help protect the system against unauthorized access and modification. This feature has been added in response to customer and enterprise security concerns.
System Guide Security and Network Setup User Password changes When the DocuSP software and system was installed, Xerox provided a default root password for the UNIX environment. In addition, default passwords were created for the DocuSP Trusted User and System Administrator login levels. Xerox strongly recommends that the customer change these passwords from the default settings.
Security and Network Setup System Guide Xerox is constantly evaluating the security of the DocuSP controller and the Sun Solaris operating system. Xerox is committed to providing the latest Solaris security patches provided by Sun Microsystems in each major DocuSP release. The DocuSP development team will also add Solaris security patches in between major release cycles.
System Guide Security and Network Setup While the underlying XDSS content has not changed since its inception, its implementation philosophy has been reversed in the 3.7 release. Previously, XDSS was an option typically chosen at install. Now the features are automatically implemented with a scrape install. A scrape install includes both the Solaris operating system and a DocuSP 3.7 release. This corresponds with the “High” setting in the Security Profile dialogue box under the System menu.
Security and Network Setup System Guide • chargen (Sends revolving pattern of ASCII characters) • time (Outdated time service) • name (Obsolete IEN-116 name service) • finger (Remote user information server) • talk (server talk program) • comsat (biff server - mail notification daemon) • exec (remote execution server. Used by rexec command) • dtspc (CDE Subprocess Control Service, for remote logins) • rpc.rusersd (network username server) • rpc.
System Guide /etc/rd3.d: Security and Network Setup • S72autoinstall (Solaris JumpStart autoinstall scripts, not used by DocuSP controllers) • S72slpd (Service Location Protocol daemon) • S74xntpd (Network Time Protocol daemon)· S80spc (SunSoft Print Client daemon) • S90wbem (CIM Boot Manager: Disables WBEM clients from • Accessing the DocuSP controller.) • S15nfs.
Security and Network Setup System Guide Solaris file permissions secured The fix-modes utility (from the Solaris Security Toolkit) adjusts group and world write permissions. It is run with the '-s' option to secure file permissions for Solaris files that were created at install time only. Customer-generated files will not be affected. NOTE: When this command is run, a file called /var/sadm/ install/content.mods is left. Do not delete this file.
System Guide Security and Network Setup Network parameters secured Sun's nddconfig security tool is run. For additional information, view Sun's document, Solaris Operating Environment Network Settings for Security, at http://www.sun.com/solutions/blueprints/ 1200/network-updt1.pdf. Executable stacks disabled The system stack is made non-executable.
Security and Network Setup System Guide XDSS script components For a greater degree of flexibility, individual scripts in the /opt/ XRXnps/bin directory may be run as root user. Script syntax is ./ scriptname (i.e ./configure-xdss) The configure-xdss script The configure-xdss script encompasses the entire feature set available when the "High" security setting is chosen. It also has one additional feature that the "High" setting does not have--the ability to disable anonymous LP printing.
System Guide Security and Network Setup Remote shell internet service If you are using the legacy Xerox print command line client (the software is not distributed with this release), you will need to use the remote shell internet service to transfer files to the DocuSP controller. However, if you are not using the print command line client, it is strongly recommended that the remote shell internet service is disabled.
Security and Network Setup System Guide • root: has super user access to the workstation. The initial password for this account is set during installation of the operating system and should be obtained from the Xerox service personnel. • xrxusr: the Xerox user name is the account from which the Xerox software runs. Use the Xerox user password for this account.
System Guide Security and Network Setup • An enabled password. • The same user identification (uid) as used for the clientworkstation account. • The same group identification (gid) as used for the client workstation account. Other security tips Configure for xrxusr The DocuSP controller can be configured to force the user to log in as xrxusr when the system is rebooted. To do this, perform the following: 1.
Security and Network Setup System Guide Document and backup Always document and backup all files that you modify in case some unforeseen problem occurs. Example: #cp /etc/inet/ inetd.conf /etc/inet/ inetd.conf.orig If, for whatever reason, the DocuSP controller will not boot up after your modifications, you can restore the software to its original configuration by booting to single user mode. This is done by typing boot -s from the ok> prompt. You will be prompted for the root password.
System Guide Security and Network Setup # # # Configuration file for inetd(1M). # # To re-configure the running inetd process,edit this file, then # send the inetd process a SIGHUP. # # Syntax for socket-based Internet services: # # # Syntax for TLI-based Internet services: # # tli # # Ftp and telnet are standard Internetservices.
Security and Network Setup System Guide # Tftp service is provided primarily forbooting. Most sites run this # only on machines acting as "boot servers." # #tftp dgram udp wait root /usr/sbin/ in.tftpdin.tftpd -s /tftpboot # # Finger, systat and netstat give out userinformation which may be # valuable to potential "system crackers."Many sites choose to disable # some or all of these services to improvesecurity. # ###fingerstream tcp nowait nobody /usr/sbin/ in.fingerdin.
System Guide Security and Network Setup or"stream" or "dgram". # For "stream" and "dgram" assume that theendpoint is a socket descriptor. # can be either a nettype or a netid ora "*". The value is # first treated as a nettype. If it is not a valid nettype then it is # treated as a netid. The "*" is a shorthandway of saying all the # transports supported by this system, ie. itequates to the "visible" # nettype.
Security and Network Setup System Guide ###walld/1 tli rpc/datagram_vwaitroot /usr/lib/ netsvc/rwall/rpc.rwalldrpc.rwalld # # Rstatd is used by programs such as perfmeter. # ###rstatd/2-4tli rpc/datagram_v wait root /usr/ lib/netsvc/rstat/rpc.rstatd rpc.rstatd # # The rexd server provides only minimalauthentication and is often not run # #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd # # rpc.
System Guide Security and Network Setup dt/bin/dtspcd /usr/dt/bin/dtspcd xaudio stream tcp wait root /usr/openwin/bin/Xaserver Xaserver -noauth -inetd 100068/2-5 dgram rpc/ udp wait root /usr/dt/bin/ rpc.cmsd rpc.cmsd ###100083/1 tli rpc/tcp wait root /usr/dt/bin/ rpc.ttdbserverd /usr/dt/bin/ rpc.ttdbserverd536870916/1 dgram rpc/udp wait root /opt/SUNWvts/bin/vtsk /opt/SUNWvts/bin/ vtsk Quick reference If you would like to customize a security level that is between the "medium" and "high" settings.
Security and Network Setup System Guide Table 4-1. 4-20 How Do I? Answer Disable anonymous LP? Execute configure-xdss. Or, as root user for each queue and trusted host type: lpadmin -p queuename -u allow:hostname!all (hostname denotes name of host as found in /etc/hosts table. Use 'all' to denote all users, or a specific username to restrict to a particular user) Enable anonymous LP? Enabled by default.
5. Printing The following information will help you understand how to enable and print using FIFO printing. The various printing utilities that are available are also outlined in this section as well as using TIFF orientation, MICR, and VIPP. First In/First Out (FIFO) Printing When jobs are printed in the same order in which they are received, this is FIFO printing. The Queue must also have the Release status set to Yes.
Printing System Guide • If FIFO is desired dynamically, all jobs must be submitted from a single client to a single queue with a release status set to [Yes]. All other queues must have the release status set to No. • If the queue that is set to use FIFO is not currently releasing jobs to the printer, then the jobs may not appear in the correct FIFO order. Select [Job Manager] and then select the Options menu. Select [Redisplay] to view the jobs in correct FIFO order.
System Guide Printing ’You will need to Restart the DocuSP Software for changes to take effect’ • If n for no is entered, the following will appear: ‘No Change Made’ • If FIFO Job Scheduling has previously been enabled, the following will appear: ‘Currently FIFO Job Scheduling is on’ ’Do you wish to disable FIFO Job Scheduling? (y/n)’ • Disable FIFO Job Scheduling by typing y for yes.
Printing System Guide Table 5-1. Event Sequence Job ABC 4 Still “Receiving Data” “Pending” 5 “Pending” Job XYZ Still “Pending” Limited FIFO Enabled Limited FIFO Disabled Job 2 prints first Job 1 prints first ASCII and PCL Printing Utility ASCII printing within various environments results in output that is not always formatted as desired. Unfortunately, there is no "standard" method for printing ASCII files. ASCII is a character set and is not a Page Description Language.
System Guide Printing You may set the site default for the PCL decomposer line termination. Setting these options allows both native PCL files and ASCII streams forced through the PCL decomposer to be conditioned with various combinations of carriage returns (CR), line feeds (LF), and form feeds (FF). Mainframe and UNIX environments typically requite some form of CR/LF/FF adjustment.
Printing System Guide Socket Gateway Configuration Utility: setVPSoption On the DocuSP gui, gateways can be configured using the Setup pull down menu. Selecting [Gateways] from the Setup menu opens a window with the various gateway tabs available. The following describes how to configure the gateways without using the DocuSP. This utility allows you to configure the two ports of the Socket Gateway to either remove the echo commands (VPS) or leave the data unaltered (NONVPS).
System Guide Printing TIFF files This section discusses the TIFF tags supported by the DocuSP software and the guidelines for printing TIFF files to achieve the optimum performance. TIFF orientation The DocuSP Save Feature stores TIFF images in different orientations on the DocuTech/DocuPrint 75/90 and the DocuTech 61XX. This is done by design to optimize productivity and allow for the different finishing requirements of the print engines controlled by the DocuSP software.
Printing System Guide • Use a TIFF orientation tag value of 8 to eliminate the need to rotate the image. • Use single strip image data to eliminate additional image data manipulations. • Use a value of 1 for Fill Order to eliminate additional image data manipulations. Supported TIFF tags Below is a list of the TIFF tags supported by the DocuSP software.
System Guide Printing – Default = none – DocuSP supports single and multiple strip images. NOTE: Strips and tiles cannot be intermixed within the same TIFF file. Strip Byte Counts and Strip Offsets – Default = none; values must be supplied if the image data is organized into strips. – DocuSP supports single and multiple strip images. X and Y Resolution – Default = none – Values must be supplied for printing.
Printing System Guide Using VIPP To specify a job as a VIPP job, a start string is required. The required start string can be automatically added using DocuSP functionality. This can be completed using the Command Line Client, Queue Manager, and Job Properties. To implement the VIPP Start feature, perform the following: 1. Copy the VIPP startup file into /var/spool/XRXnps/vipp and then restart DocuSP. The file must exist in this directory and cannot be changed.
System Guide Printing Printing hints If you compress the resolution of an embedded bitmap object at the application level, you can produce smaller pdf files. This will allow your job to transfer across the net faster, would require less DocuSP spool/disk space, and may process faster.
Printing 5-12 System Guide Common Controller
6. Finishing The following section contains information about how to use subset finishing and mixed stacking on a printing job. The finishing information below does not apply to Continuous Feed (CF) systems. For CF systems, the finishing configuration is defined at the CF (STAMPA) Controller. CF imposition files are used to impose documents for printing in conjunction with specific CF finishing configurations.
Finishing System Guide Creating jobs to use subset finishing It is important that jobs intended to be printed using subset finishing be enabled with the following: • PostScript code (using the “setpagedevice” operator) • Variable Data Intelligent PostScript PrintWare (VIPP) version 2.0 or later. NOTE: The Xerox Production Print Services (XPPS) client software does not support subset finishing at this time.
System Guide Finishing • The DT/DP 75/90 allows subset offsets to the top tray. However, the 61xx is not mechanically capable of jogging to the top tray. PCL Offset/Separator/Subset Finishing command The use of the PCL separator command, &l1T, in combination with DocuSP queue defaults enables subset finishing for PCL jobs. The PCL separator command defines offset segments of a job.
Finishing System Guide • All finishing limitations and restrictions at the printer will apply to a subset segment. PCL Paper Source Command Use the PCL Paper Source command to program a PCL print job to use a specific paper. The PCL decomposer on the DocuSP Controller reads the paper source command and, using the PCL Paper Sources option in the Queue Properties, maps the command to the appropriate paper.
System Guide Finishing Additional finishing information The DocuSP is unable to dual staple 3-hole punched stock. If dual staple is selected when using pre-drilled paper, improper registration will occur. Select to single staple the job, or print on non-drilled stock and manually punch the holes after finishing of dual staple is complete.
Finishing 6-6 System Guide Common Controller
7. Fonts The following information explains how to use and choose fonts for a job. It also covers various resident and non-resident fonts and their availability. How to choose fonts Although document source files can specify almost any image on a printed page, images that contain letters, numbers, punctuation, and symbols are common enough to require a special mechanism for dealing with them, similar to movable type. This mechanism is the font.
Fonts Downloaded font System Guide When a font is downloaded with a document, all the font requirements are embedded in the actual source file. If this font is not available at the DocuSP controller, the downloaded information is used to process and print the document. Although it is useful, it also creates a much larger file size. Font download option Downloading Commercial Fonts from the Network allows fonts to be downloaded to the DocuSP Controller from both Mac or PC platforms.
System Guide Fonts Table 7-1.
Fonts System Guide Table 7-1.
System Guide Fonts Table 7-1.
Fonts System Guide Table 7-2.
System Guide Fonts If you expect to create a document using fonts that are available on your workstation but not available at the DocuSP controller, your application may automatically download the font when the job is sent to the printer. Fonts downloaded in this manner are considered "temporary" and are deleted from the DocuSP controller as soon as the job is printed. NOTE: Refer to your application documentation for more information on downloading fonts in your document.
Fonts System Guide PCL 5e fonts Another type of substitution occurs for PCL fonts. If a requested PCL font is not available, the DocuSP controller will determine which available font best matches the requested one and perform the substitution. Any PCL stream that does not have any fonts specified in the file will have the default font programmed in the “PCL font” section for the corresponding queue in Queue Management.
8. Accounting and Billing The following sections explain the various accounting log versions that are available. It also lists the billing meters for each region and an explanation of each meter. Accounting Auto exporting accounting log The Accounting function will automatically export and purge the accounting data when the database reaches 80% full. This will protect data from being overwritten when the log previously ran out of space.
Accounting and Billing System Guide • Version 3: This version will export all entries that are new and old and zero and non-zero values. Additionally, entries will be exported that are not viewable on the GUI. These entries are: Channel Idle Time, Initial JDL, Initial JDE, DJDE Records Read, and Lines Printed. • Version 3.1: This version will export all entries that are new and old and zero and non-zero values. This version is similar and includes the same exported values as Version 3. Version 3.
System Guide Accounting and Billing This is normally caused by the loss of marker data in the Accounting structure. For example, Copies Printed, Total Color Pages Printed, etc. • Descriptive data was lost. Quantities shown are correct. This is normally caused by the loss of job-related data in the Accounting structure that was later successfully recovered. For example, Job Number, Job Status, etc. • Descriptive data was lost. Quantities shown may be less than actual.
Accounting and Billing Interrupt Status Print Server Name Virtual Printer Printer Type Job Source Channel Idle Time (milliseconds) Job Submission Date Input File Size (bytes) PDL Format 8-4 System Guide • Held by user • Held by operator • Save completed • Save completed with warnings • Save completed with errors This field will have the following values: • No Interruption • Interrupted • Interrupt • Interrupt Interrupted This is the name of the Sun platform running the DocuSP softw
System Guide Accounting and Billing • Interpress • LCDS • PostScript • PostScript2 • PostScript Query • TIFF • PDF • IPDS • HTML • DocuJob • Internal • Native Start RIP Time Date and time Raster Input Processing started. Stop RIP Time Date and time RIP completed. Elapsed RIP Time (seconds) RIP Interrupt Time (seconds) Difference between Stop RIP Time and Start RIP Time, in seconds. Total amount of time RIP was suspended for the job, in seconds.
Accounting and Billing Number Pages RIPped Total Pages Trapped Total Anti Aliased Pages Processed Print Start Date Print Completion Date Pages To Print Collate Mode Copies Requested Number of processed pages. Number of pages trapped. Total number of Anti Aliased pages processed. Date and time job printing started. Date and time job printing completed. Can be a range (e.g. 5 - 8 or All). If not specified, this field (attribute = value pair) will not appear in the Exported File.
System Guide Pages to Tray Accounting and Billing Total pages delivered to tray for a job. Number 1-Sided Sheets Printed Number of single sided sheets printed. Number 2-Sided Sheets Printed Number of double sided sheets printed. Lines Printed Number of lines printed for a job. Pages Spaced Number of pages spaced for job. Total Black Only Pages Printed Total Color Pages Printed Complexity induced Skips Finishing Applied X Total number of black-only pages printed in a job.
Accounting and Billing Medium X, Size Medium X, Color Medium X, Name Medium X, Opacity System Guide Page size for medium (number X=1...10). Field will be size of the paper stock (e.g., 8.5 x 11.0 in., 8.5 x 14.0 in.,...) Color of medium (number X=1,2,...). Field can be one of the following: • White • Clear • Pink • Red • Yellow • Blue • Green • Buff • Goldenrod • User defined Text name of medium (number X=1...10). Opacity of medium (number X=1...10).
System Guide Accounting and Billing Billing Billable Events NOTE: For Continuous Feed (CF) printing systems, the DocuSP billing meters are not maintained. For CF systems, billing meters are maintained within the print engine. For additional information, contact a Xerox Service Representative.
Accounting and Billing System Guide Billing Meters Table 8-1. Market Region Region 1 (USCO) Billing Meters for Region Meter A: Total impressions to an output destination including Administration Pages. Meter B: Total impressions for each image of the job up to and including the last sheet of the 10th set. Does not include Administration Pages. Region 2 (RX UK) Meter 1: Total impressions to an output destination including Administration Pages. Meter 2: Total impressions printed on sheets wider than 9”.
9. Troubleshooting This section covers the various faults that you may encounter. Declared faults are those that display a message to indicate a problem. Undeclared faults are problems that you may encounter that do not display a message or visual on the GUI. Calling for service Before calling the Customer Service Support Center, ensure you have read this information and have tried the corrective actions described in this document.
Troubleshooting System Guide Printer fault An indicator will appear on the DocuSP GUI when a printer fault occurs and the Printer Faults window will display. The Printer Faults window will display all existing printer faults. Select a fault to open the Fault Clearance window and proceed to clear the fault by following the instructions in the Printer Faults Clearance window. NOTE: Closing the Printer Faults Clearance window does not clear the fault.
System Guide Troubleshooting • Inoperable system: The inoperable system has experienced an unrecoverable software error due to a job or operator action. • Job flow: Jobs sent from the client are not received at a printer queue. • Job integrity: The output from the printer is not as expected, such as missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.
Troubleshooting System Guide If the Macintosh client cannot view any printer queues from the Chooser, perform the following: 1. Verify that the AppleTalk network is up and that there is at least one router on the network. 2. If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway. When a router becomes available, reboot the controller to submit jobs through the AppleTalk gateway.
System Guide Troubleshooting – en_US for U.S. English – in_UK for U.K. English – fr for French – es for Spanish – de for German – it for Italian – ja for Japanese Print Quality problems An image quality problem exists if a job has been submitted successfully, but does not print correctly. NOTE: If Image Quality parameters are changed, the DocuSP software must be restarted for the change to take affect. NOTE: The Image Quality default settings are optimized for the printer.
Troubleshooting System Guide 2. If the font is not being downloaded with the job, determine if the font is loaded on the server by viewing the Fonts module of the DocuSP. 3. If jagged characters are seen, determine if there is a scalable option available for that font and whether the user selected that option. 4. For incorrect character or text that runs off the page, determine if the document was created with one driver and printed with another driver. 5.
System Guide Troubleshooting • If the /var/spool/XRXnps/outQ partition is full, go to the DocuSP GUI. Open [Preferences] and then [Job Policy]. Set the system to small partitions or large partitions to avoid saturating the outQ. • If the /opt partition is full, delete unnecessary files and compress and move any core files that are in the /opt/ XRXnps/corefiles directory. • If the /var/spool partition is full, determine the size of the /var/ spool/XRXnps/inQ directory.
Troubleshooting System Guide Job Integrity problems If the job does not print as expected (missing pages, missing data, incorrect page orientation, incorrectly ordered sets, job attribute inconsistencies), perform the following: 1. Check the job properties to ensure proper programming. 2. Check for any queue override attributes that may be conflicting with the job programming. 3. If the job is PCL or PostScript, check for job ticket information that may have created a problem with the job.
System Guide Troubleshooting • Is the queue faulted, or is it accepting jobs? • Did this file or a similar file print on a previously installed version of the system software? • Will the job print on any other PostScript printers? • Does the PostScript file distill properly using Acrobat Distiller? TIFF problems The following questions may be helpful to ask when trying to isolate a TIFF problem: • Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper? • Did the PostScript err
Troubleshooting System Guide • With the printer’s error pages turned on, does the printer produce a PostScript error page? • Has the file been redistilled again using a newer PostScript? • Are all of the document fonts downloaded and included within the job? • What was used to create the PDF? PDF Writer or Adobe’s PDF Distiller? Restore password To restore the default password if a Trusted User or System Administrator forgets the system password, perform the following: 1. Open a terminal window.
System Guide Troubleshooting Restart DocuSP software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the controller: Open a terminal window and enter the following: .openwin-init Productivity and performance problems If a job takes longer to process than anticipated and a performance problem is suspected, perform the following to check the system: 1. Check the job status in the Job Manager window. 2.
Troubleshooting System Guide 1. Ensure that the banner and error pages are enabled, 2. Submit the job for printing. 3. Check the error page for the words “OFFENDING COMMAND”. The words after this will instruct what to do to fix the file. Printing system logs System logs gather information to recover various system problems. Logs are used to gather second level information on the operation of the system. These should only be used when directed by this guide or by the Customer Support Center.
System Guide Troubleshooting The attribute information found in this file is as follows (the sequence and attributes displayed vary with the job): Logging Module /t# Sender Name /t# Data Size / t# Document Name /t# Document Format /t# Job ID /t# Virtual Printer Name /t# Message /t# Time / t# Network Protocol /t# Assigned Physical Printer /t# Plex /t# Plex Requested /t# Disposition ep_exception_log and ep_primary_log These logs contain a list of faults.
Troubleshooting System Guide Printing the accounting log Print the accounting log to gather information and recover from various accounting problems. Either the entire Accounting log or a portion of the log may be printed. This can be completed on the DocuSP GUI in the Administration section. Rebooting and restarting Recovery procedures throughout this guide instruct you to either reboot or restart the software. To reboot the system and perform a file system check, perform the following: 1.
System Guide Troubleshooting If there are problems starting the software, check the console window for messages. Loading XJDC/Unix The Xerox Job Description Compiler is loaded by entering the following on the command line: /opt/XRXnps/bin/XJDC [-option[,option...]] .. The filename is the name of the JSL file that is to be compiled. The JSL filename is required to terminate with the suffix .jsl or .JSL. The filename may contain path information.
Troubleshooting System Guide Configuring XJDC/Unix The configuration file, CONFIG.TXT found in the directory /opt/ XRXnps/bin/, contains default parameters for the invocation of XJDC. The text file can be edited using any simple text editor. The first line of the configuration file must not be edited; it contains XJDC version information. Each subsequent line contains a single option; any text following the first word, and any invalid options, are ignored.
System Guide Troubleshooting • JSL source files can be edited using the textedit command or UNIX vi command. The textedit utility is available with the sun operating system. To invoke the editor, bring up a Terminal window and type textedit. For example, open a terminal shell and on the command line, type: textedit BASIC.JSL or vi BASIC.JSL • During the XJDC compilation, if an error is encountered, the compiler will print the error report to the printer.
Troubleshooting System Guide Properly ejecting a diskette from the Diskette drive on a DocuSP workstation Several problems can arise if you use the eject button on the floppy disk without first selecting Eject in the software. To properly and safely eject a floppy diskette (or other mountable, removable media) perform the following: 1. Select [Setup] and then [Configuration]. The Setup Configuration window displays. 2. Select the Peripherals tab. 3. Right-click on the drive entitled “floppy0.” 4.
10. Hints and Tips General Disabling the Solaris 8 Screen Saver To disable the Solaris 8 Screen Saver: 1. Open a Terminal window. 2. Type the following path: cd /usr/openwin/bin. 3. Type dtpower. 4. Select Yes from the Scheme Confirmation window that opens. The Power Saver screen is displayed. 5. From the Current Power Saver Scheme pull-down menu, select Disable. 6. Select OK, and close the Terminal window.
Hints and Tips System Guide Color Systems General Comments The time required to process a job can depend on various influences. The time required to process a job is made up of 4 components: • Time for a client workstation to generate the Page Description Language (PDL, i.e. PostScript, HP-PCL, TIFF, etc.). • Time to transfer the job PDL across the net and be marked as received by the DocuSP. • Time required to RIP the PDL to produce the bit maps that the print engine can use.
System Guide Hints and Tips Time required to print PDL This component is influenced by the media being used and the paper path through the printer. Whether the printing is face up or down, simplex or duplex, all one size or a mix of sizes to be drawn from different trays all make a difference. In addition, the complexity of the pages and therefore the number of Image Quality Adjustments that the print engine makes during a job also impact the final performance of the printer as it generates paper.
Hints and Tips System Guide Job submission order Job submission order can impact performance. It is suggested that a job with many pages to be RIPped and a large number of copies should be submitted at the end of the day if possible. With the printer paused, the job can then RIP over night. The job will then start printing the beginning of the next day and while it is printing, the DocuSP can process a complex/difficult job that takes a long time to RIP.
System Guide Hints and Tips For cases where the background/underlay of the variable data job is composed of 2 or 3 relatively static objects, it is suggested to have the application create each static combination of objects as a different underlay. This will be more efficient than having the DocuSP perform the composition.
Hints and Tips System Guide The DC 2045/2060/6060 print engine will also perform IQ adjustments if a difficult job is being processed and RIP falls behind the print output. If this occurs, the print engine will cycle down for a few seconds while the RIP catches up and then it will perform an IQ adjustment which will take anywhere from 5-95 seconds. During the IQ adjustment, the printer will not print anything. However, the RIP will continue and be slightly ahead.
System Guide Hints and Tips 2. The user could pause the printer (the green button on the DocuSP GUI) until a large number of pages in the job have been RIPped. If the user then resumes the printer at the right time (some time before the whole job is RIPped), the print engine will print all of the queued pages and the controller will simultaneously finish ripping the remainder of the job. To do this successfully, the user will need to watch and compute the rate that DocuSP is ripping at.
Hints and Tips System Guide 10. If the file size is greater than 1.44 MB, type compress FileName.txt and press . If the file size is less than 1.44 MB, go to “Export the trace file to floppy". Export the trace file to floppy To export the trace file to a floppy, perform the following: 1. Insert a blank, formatted floppy into the floppy drive. 2. Type volrmmount -i and press . 3. If you used the "compress" command above, type cp FileName.txt.Z /floppy/floppy0 and press .
Index Numerics F 3.
INDEX I Q Inoperable system problems, 9-6 IPP Gateway, 2-2 QIC tape drive, 3-3 QServerSetup, 2-7 J R Job flow problems, 9-6 Job Integrity problems, 9-8 Job messages, 2-5 Reboot, 9-14 reboot, 9-14 Remote CDE, 4-9 remote login, 4-9 Remote shell internet service, 4-11 remote systems, 4-12 restart, 9-14 Restart DocuSP, 9-11 Restore, 3-2 restore, 3-4 Restore password, 9-10 root, 4-1 root password, 4-3 router, 4-9 router capabilities, 4-9 L login levels, 4-3 logon level, 4-2 M Macintosh problems, 9-3 MIB
INDEX system_log, 9-12 T TIFF, 5-1 orientation, 5-7 performance considerations, 5-7 supported tags, 5-8 TIFF problems, 9-9 U User level, 4-7 utility set lp/lprcopycount, 5-5 setpclcontrol, 5-4 setVPSoption, 5-6 V VIPP, 5-1, 5-10 VPS, 5-6 W warning banners, 4-9 Windows problems, 9-3 X XDSS, 4-4, 4-5, 4-10 XJDC, 9-16 XJDC Hints, 9-16 XJDC/Unix, 9-15 SYSTEM GUIDE INDEX-3
INDEX INDEX-4 SYSTEM GUIDE
