User Manual

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* See xerox.com/rewards for a list of the wide range of eligible Xerox® products.

United States and/or other countries. SUPFS-09UB

What purchases qualify for reward

points?

You earn reward points every time you buy

Genuine Xerox

Supplies or register a printer or

multifunction printer. Eligible supplies include

solid ink and toner for Xerox

, HP

and Brother

desktop printers and multifunction printers.

What products do not quality for

reward points?

Supplies obtained through Xerox Managed

Print Services are not eligible. Toners for non-

desktop devices are not eligible for reward

points. Maintenance kits, fusers, rollers,

transfer belts and other long-life supplies are

not eligible for reward points.

How many points do I earn per

purchase?

Points are awarded based upon the Xerox

Estimated Retail Price of the supplies

purchased. For example, toner that has an ERP

of $199 would earn you 199 reward points.

Do I have to buy supplies directly

from Xerox?

No. You can buy Genuine Xerox

Supplies

from any authorized Xerox Channel Partner or

directly from Xerox.

How do I earn points?

After a purchase, enter products into the

program. Look for the Authentication Label

on the supplies carton. On this label will be

a unique number that you will enter in your

rewards account. You can only earn points on

products that are registered with the program.

If you have signed up for Genuine Xerox

Rewards via the registration process for a new

printer purchase, your hardware device serial

number will automatically be entered.

Is there a sign-up bonus?

Yes, you will earn 1,000 bonus points just for

registering in the program.

How many points can I earn?

There is no lifetime limit on the number of

points you can earn. However, there is a

maximum limit of 100,000 points that can be

earned in a 12-month period. If you reach this

threshold, any new points can only be added

after the 12-month period is over.

Do points expire?

As long as your account is active, your reward

points will never expire. You can keep your

account active by completing at least one of

the following activities per year.

• Registering new supplies.

• Writing an online product review for any of

your Xerox

devices.

• Referring someone to the program.

• Making another type of transaction such as

claiming a reward, participating in a reward

sweepstake or using points for a charitable

contribution.

Accounts with no activity over 18 months

will become inactive. While inactive, points

will expire two years from the date they were

entered. If your account is nearing inactive

status, you will receive a notification from

Xerox.

How soon after signing up can I

redeem my points?

As long as you have entered at least one

supplies item in your account, you can begin

to redeem points. When you register for the

program, you can enter supplies that you

already have on hand.

Can I use my points for more

supplies or for service?

No. If you are interested in service rewards,

consider the Xerox eConcierge

program via

which you can obtain free lifetime service for

hardware products. You can participate in the

Xerox eConcierge

and the Genuine Xerox

Rewards programs at the same time.

I don’t spend much per year on

supplies. Does the program make

sense for me?

Yes. The Genuine Xerox

Rewards program

offers incentives regardless of how much

money you spend on ink or toner. Smaller

point balances can still earn rewards like music,

movies, books, gift cards and video games.

How can I be sure that an

Authentication Label is valid?

The Authentication Label is your confirmation

that the supplies you purchase are Genuine

Xerox

Supplies and not counterfeit products.

It will always be found on the front of a Xerox

toner or solid ink carton. This holographic label

will have a silver appearance. At the top of the

label will be a series of letters and numbers.

This will always include two letters following by

eight numbers and end with three letters. The

Xerox name will be in the middle of the label. A

barcode will be at the bottom of the label.

What happens if I cannot read my

Authentication Label?

You can only earn points for products

registered into the program and a valid

authentication number is needed for this. If

you are unable to read your label, contact the

seller to request a product exchange. Never

accept ink or toner in packages with missing or

ineligible Authentication Labels.

Genuine Xerox

Rewards

Frequently Asked Questions

For more information or to enroll, visit xerox.com/rewards