Owners manual

Troubleshooting
162 Xerox
®
VersaLink
®
C7000 Color Printer
User Guide
Probable Causes Solutions
Using paper of the wrong size, thickness,
or type.
Use only Xerox approved paper. For details, refer to Supported
Paper on page 103.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the
feed rollers until they are clean. For details, refer to Cleaning
the Printer on page 127.
Label and Envelope Misfeeds
Probable Causes Solutions
The label sheet is facing the wrong way in
the tray.
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
For details, refer to Labels on page 120.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1.
For details, refer to Envelopes on page 116.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can
cause wrinkling.
• Use supported envelopes. For details, refer to Guidelines for
Printing Envelopes on page 116.
Note: When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Paper Jam Message Stays On
Probable Causes Solutions
Paper remains jammed in the printer or
finisher.
Recheck the paper path and ensure that you have removed all
of the jammed paper from the printer and finisher areas.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes Solutions
Using paper of the wrong size, thickness,
or type.
Use paper of the correct size, thickness, or type. For details,
refer to Supported Paper Sizes for Automatic 2-Sided Printing.
Paper is loaded in the wrong tray.
Ensure that paper is loaded into the correct tray. For details,
refer to Supported Paper on page 103.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.