Owners manual

Troubleshooting
Xerox
®
VersaLink
®
C7000 Color Printer 171
User Guide
Symptom Solutions
Envelopes are wrinkled or creased
when printed.
Check if the crease is within 30 mm (1.2 in.) of the four edges of the
envelope.
• If yes, it is printing as expected. Your printer is not faulty.
• If not, take the following actions:
Ensure that envelopes are loaded properly in the bypass tray.
For details, refer to Loading Envelopes in the Bypass Tray on
page 117.
Follow the guidelines for printing on envelopes. For details, refer to
Guidelines for Printing Envelopes on page 116.
If the problem persists, use a different size envelope.
The top margin is incorrect.
• Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the application that you
are using.
• Adjust the paper registration. For details, refer to Adjusting Paper
Registration on page 140.
The printed surface of the paper is
bumpy.
1. Print a solid image over the entire surface of one sheet of paper.
2. Load the printed sheet into the tray with the printed side face down.
3. Print five blank pages to remove debris from the fuser rollers.