Owner's Manual

Troubleshooting
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
318
Verify that the Server Fax settings Have Been Properly Configured on the Device by Printing a
Configuration Report.
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
4. Touch [Configuration Report].
5. Touch [Print], then touch [Close].
View the Server Fax Setup details. Verify that the Protocol is correct and that the Server Name and Path
to the Fax repository settings are properly configured.
Are the Server Fax Settings Correctly Configured?
Configure the Server Fax settings before continuing. For instructions, refer to Server Fax on page 259.
Check the Third Party Fax Server Configuration
1. At the fax server, disable the service so that it does not try to collect new faxes from the fax filing
repository. This will depend on the particular product but often the relevant service can be
stopped. Refer to the manufacturer's instructions contained with the fax server software to
complete this task.
2. Send a test fax from the device.
3. View the location on the server where the fax filing repository was created. Verify that a directory
with the extension .XSM has been created and contains the correct TIFF files (one per page of the
fax sent).
Does the Fax Filing Repository Contain the TIFF Files?
If the fax filing repository contains the TIFF files then the device has successfully completed its task.
The problem lies with the third party fax server. Ensure the server is configured properly and the path to
the fax filing repository is set. Refer to the manufacturer's instructions contained with the fax server
software to complete this task.
Check the User Account and Fax Filing Location
1. Verify that the user account and password created for the Server Fax feature are correct and have
sufficient rights (permissions) to write files and create directories in the directory (the fax filing
location).
2. Try logging into the fax filing location from another PC using the device’s account and password.
Try to create a directory and delete the directory. If you cannot perform this function check the
user account permissions.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.