Operation Manual

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Maintenance

72 DocuMate 250 Scanner User’s Guide

Status Light Troubleshooting Codes

A green status light indicates the normal state of the scanner.

Normal Operation

• Blinking green: indicates the scanner is waking up from power

saving and preparing to scan.

• Steady green: indicates the scanner is ready to scan.

Error Codes

If your scanner experiences hardware problems, the status light will blink

red. The number of times it blinks indicates the error code.

In all cases you should turn off your scanner and check your scanner

setup. Open the scanner and make sure your input tray is fully seated in

the scanner casing, make sure your ADF pad is securely snapped in

place, verify the connections to the PC and wall.

Error

Code Problem Description Solution

0 Scanner is not connected to the

computer. (The LED does not flash but

remains red)

A cable may be loose. Check that the scanner’s cables

are correctly attached to the computer. If the scanner

still does not connect, re-boot the computer.

4 The scanner lamp is either turned off or

the lamp has not warmed up enough to

initiate scanning.

In the One Touch hardware properties turn the scanner

lamp on. See page 57 for instructions. If the lamp is

already on, turn the lamp off then on again. If the

problem persists and your scanner’s power is plugged

into a surge protector or UPS battery backup, try

plugging the scanner power directly into a wall outlet.

6 The scanner’s cover is open. Close the scanner cover and make sure it attaches

completely.

7 The lamp in the scanner body has

malfunctioned.

Make sure that the lamp has not been turned off

manually. See the steps on page 57 to turn the lamp on

and off.

Re-boot your computer. If the problem persists, contact

Xerox Technical Support.

9 Paper jam See “Clearing Paper Jams” on page 68.

All Other

Codes

An internal part in the scanner may

have malfunctioned.

Turn off the power to your scanner, then turn it back on

again. If the problem persists, re-boot your computer. If

the problem still persists, contact Xerox Technical

Support.