Xerox DocuPrint 92C IPS Troubleshooting Guide Version 7.
Xerox Corporation Printing Systems Documentation and Education 701 South Aviation Boulevard, ESM1-058 El Segundo, CA 90245 © 1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.
Laser safety ! Warning: Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation.
Operation safety Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety. • Always connect equipment to a properly grounded electrical outlet. If in doubt, have the outlet checked by a qualified electrician.
Table of contents Laser safety iii Ozone information iii Operation safety iv Introduction vii About this guide vii Contents vii Conventions viii Related publications 1. 2. 3.
TABLE OF CONTENTS 4.
Introduction This Xerox DocuPrint 92C IPS Troubleshooting Guide describes how to solve some specific problems that may occur when you are using the printing system. About this guide This guide is designed for Xerox DocuPrint 92C IPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of Printer Controller operations. Before using this guide, become familiar with its contents and conventions.
INTRODUCTION Conventions This guide uses the following conventions: • All caps and angle brackets—Within procedures, the names of keys are shown in all caps within angle brackets (for example, press ). • — Variable information, or the position of a specified argument in the command syntax, appears in angle brackets (for example, List Fonts ). • Bold — Within procedures, text and numbers that you enter are shown in bold.
INTRODUCTION Related publications This document is part of the Xerox DocuPrint IPS publication set. Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a complete list and description of available Xerox documentation, refer to the Xerox Customer Documentation Catalog (publication number 610P17517), or call your service representative.
INTRODUCTION x XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
1. 1Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center.
CALLING FOR SERVICE Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a userfriendly suite of tools that allow service personnel to connect with a customer system and evaluate its performance while the system is being used.
CALLING FOR SERVICE Enabling your modem Enable your modem at the graphical user interface following these steps: 1. Select the Configuration pull-down menu of the IPS main window. 2. Select the Modem Enable/Disable menu item. 3. At the Modem Enable/Disable window, select Enabled, then click Apply. Figure 1-1. Modem Enable/Disable window 4. At the Password window, enter the root password, then confirm your entry.
CALLING FOR SERVICE 1-4 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
2. 2Clearing paper misfeeds and jams Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care.
CLEARING PAPER MISFEEDS AND JAMS Clearing a feeder tray fault When paper is misfed from the paper trays, complete the following steps: 1. Go to the paper tray indicated by the message and graphic displays of the printer control console. 2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results.
CLEARING PAPER MISFEEDS AND JAMS 4. Press the green lever to unlatch the paper feeder assembly. 5. Remove and discard any partially fed paper. Make sure the paper supply is neatly stacked and the stack is not higher than the MAX line on the length guide. Make sure the length guide is firmly touching the back edge of the stack. 6. Latch the paper feeder assembly by pressing the green dot until the assembly clicks into place. 7.
CLEARING PAPER MISFEEDS AND JAMS Frequent misfeeds Frequent misfeeds may be caused by a glazed feed belt, especially if one tray feeds the same kind of paper better than another tray does. (Glazing is caused by a buildup of the chemicals found on most papers.) If you suspect that the belt is glazed, try cleaning it with film remover obtained from your service representative. Caution: Clean the feed belt only to correct misfeeds, not as routine maintenance.
CLEARING PAPER MISFEEDS AND JAMS 2. Lightly moisten a lint-free towel with film remover and thoroughly wipe the outside surface of the feed belt in the same direction as the ribs on the belt. (Wiping from side to side might pull the belt off its track.) Allow a few seconds for the film remover to evaporate. 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Operate the system as usual.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams Paper sometimes jams as it leaves the feeder trays or moves through the paper path. You must clear the paper jam before you can continue to print. The two illustrations below show the areas along the paper path in which jams may occur. 2-6 Figure 2-1. Areas along the simplex paper path Figure 2-2.
CLEARING PAPER MISFEEDS AND JAMS Jam displays on printer control console In the event of a jam, the printer control console displays the following information: • The message display describes the areas of the printer you must check and clear. • The graphic display shows the location of the jams and the doors you must open to access them. Figure 2-3.
CLEARING PAPER MISFEEDS AND JAMS Interior labels Message labels are located inside the printer at the point of need. Figure 2-4. Message labels inside the printer Each handle, lever, or knob you use to clear a paper jam is bright green and marked with an arrow indicating the direction it moves. When a paper jam occurs in the printer, clear only the area or areas indicated by the message and graphic displays.
CLEARING PAPER MISFEEDS AND JAMS Job recovery When a jam occurs, the system controller and printer send damaged or lost pages to the print queue. For severe jams, the Printer Controller performs the recovery while the printer reinitiates a system status check. The next level of recovery is for Host Channel Unit (HCU) errors, on channel-attached systems only. If these occur, reboot the Sun workstation and the HCU. Job recovery restarts and resumes at the last checkpoint held by the host.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from areas 1 and 1A To clear paper jams from areas 1 and 1A: 1. Open the middle door and locate area 1. Area 1 2. Remove and discard any paper you find in the areas indicated. Area 1 3. Close the door.
CLEARING PAPER MISFEEDS AND JAMS 4. Open the high-capacity feeder front door and locate area 1A. Area 1A 5. Remove and discard any paper you find in the area 1A. 6. Close the door and press Continue to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from areas 2 and 2A To clear paper jams from areas 2 and 2A: 1. Open the middle door and locate area 2. 2. Lift the three green handles one by one. Each time you lift a handle, remove and discard any paper you find beneath the open section. 3. Lower the handles and close the door.
CLEARING PAPER MISFEEDS AND JAMS 4. Open the high-capacity feeder front door and locate area 2A. 5. Lift the green handle. Remove and discard any paper you find in this area. 6. Lower the handle, close the door, and press the Continue button to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 3 Follow these steps to clear jams in area 3. 1. Open the middle door and locate area 3. 2. Push and hold the green handle to the right (in the direction of the arrow marked on it). 3. Remove and discard any paper you find in this area. 4. Release the handle, close the door, and press the Continue button to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 4 Follow these steps to clear jams from area 4. 1. Open the middle and left doors and locate area 4. Remember to clear the jam in area 5 first, if you are directed to clear both areas. Warning: The laser safety label located on the inside left front door of the printer advises you that the panel below it must not be removed, except by a service representative. ! 2.
CLEARING PAPER MISFEEDS AND JAMS 3. Raise the small green handle at the front of the fuser assembly. 4. Remove and discard any paper you find in this area. ! Warning: Take care not to touch any parts in this area. They may be hot enough to cause burns. Caution: Do not use a sharp object to remove paper wrapped around the fuser rolls. Attempting to do so could damage the roller and require its replacement. 5. Return the small green handle to its original position. 6.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 5 Follow these steps to clear jams in area 5. 1. Open the middle door and locate area 5. 2. If paper is caught in the rollers between areas 4 and 5, first turn the green knob in the direction of the arrow marked on it. This ensures that the paper has completely moved into area 5, where you can remove it without tearing it.
CLEARING PAPER MISFEEDS AND JAMS 3. Push and hold the green handle to the left (in the direction of the arrow marked on it). Remove and discard any paper you find there. 4. Release the green handle. 5. Close the door and press the Continue button to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from areas 6 and 6A Follow these steps to clear jams in areas 6 and 6A. 1. Open the printer left-most top cover. Remove and discard any paper you find in this area. 2. Close the top cover. 3. Open the top cover of the high-capacity feeder. (Open the top cover of the stacker, too, if the printer control console message display indicates it needs to be opened.) 4. Remove and discard any sheets under the high-capacity feeder cover.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 7 Area 7 of the paper path is used only during two-sided (duplex) printing. 1. Open the middle door and locate area 7. 2. Pull the block-shaped set separator toward you and hold it in that position. 3. Remove and discard any paper in the duplex tray. 4. Return the set separator to its upright position. 5. Close the door and press the Continue button to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 8 Note: If your printer has a stitcher/stacker, see the “Correcting stacker problems” chapter. 1. Open the top cover of the output module, as indicated on the graphic display of the printer control console. 2. Remove and discard any paper you find in this area. 3. Lower the lid and press the Continue button to resume printing.
CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 9 Note: If your printer has a stitcher/stacker, see the “Correcting stacker problems” chapter in this guide. 1. Open the right door and locate the green handle on the upper right side of area 9. 2. Pull the green handle down and to the left (in the direction of the arrow marked on it) to hold the assembly open while you remove and discard any paper you find in this area. 3. Return the handle to its original position and close the door. 4.
CLEARING PAPER MISFEEDS AND JAMS Clearing stitcher/stacker paper jams (areas A and B) Follow these steps to clear stitcher/stacker jams in areas A and B. 1. Open the top cover of the stitcher/stacker and locate area A in the center. Area A 2. Remove and discard the paper under the paper guide. The paper guide is a spring-loaded, heavy wire form guide that pops up when you open the cover. 3. Locate the side cover of area B on the right. 4.
CLEARING PAPER MISFEEDS AND JAMS Clearing bypass transport paper jams To clear bypass transport paper jams: 1. Verify that a sheet is caught between the bypass transport and the finishing device. If a sheet is there, remove it and discard it. 2. Open the top cover of the bypass transport by lifting upward on the recessed handle. 3. Remove and discard any paper you now see in the bypass transport. 4. Grasp the handle again and slide the top cover to the right.
CLEARING PAPER MISFEEDS AND JAMS Adjusting dual stacker tray scuffer arms Paper jams can occur when the paper does not stack smoothly in the dual stacker trays. If some papers stack well while others do not, the weights under the scuffer arms may need to be adjusted. Note: The scuffer arm weights on some printers are bolted in place. These must be adjusted by a service representative. The adjustable weights are located on the underside of the scuffer arms, on a track down the center. To adjust them: 1.
CLEARING PAPER MISFEEDS AND JAMS 2-26 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
3. 3Correcting stacker problems This chapter describes problems with the stitcher/stacker and the dual stacker, other than paper jams. It suggests corrective actions when printed sets are not stitched. (See “Clearing paper misfeeds and jams” for stacker paper jams.) Symptom Probable cause Action Printed sets are not stitched. Stitcher/stacker is out of wire (fault code L152), or is jammed (fault code L172), or stitching head has malfunctioned (various fault codes).
CORRECTING STACKER PROBLEMS 3-2 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
4. 4System unresponsive This chapter describes problems in which your monitor shows no image, the printer does not respond when you press the Continue button, or the IPS main window does not respond. Symptom Probable cause Blank display: pressing a key fails to restore image. Monitor is switched off; brightness and contrast controls are misadjusted; or there is a more serious problem. Action 1. Make sure that the monitor is switched on. 2.
SYSTEM UNRESPONSIVE Symptom Probable cause Action Printer console displays the messages The system requires a PQA (print quality adjustment). Perform a manual PQA from the Printing Samples screen. See Xerox DocuPrint 92C IPS Guide to Configuring and Managing the System for more information. Black housing is not ready and Color housing is not ready, and printing does not start. When the system is being started up, the IPS main window does not open.
SYSTEM UNRESPONSIVE Restarting the IPS after an error condition To restart the IPS after you have cleared an error condition: 1. Drain the printer at the host. (Follow procedures for your host system.) 2. In an MVS environment, cancel the FSS (Functional Subsystem), which automatically drains the printer. 3. Reboot the Printer Controller using the following procedure: a. Move the pointer to the background on the IPS screen, ensuring that it is not on any window or icon. b.
SYSTEM UNRESPONSIVE 4-4 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
Index A F area 3, clearing paper jams, 2-14 area 4, clearing paper jams, 2-15–2-16 area 5, clearing paper jams, 2-17–2-18 area 7, clearing paper jams, 2-20 area 8, clearing paper jams, 2-21 area 9, clearing paper jams, 2-22 areas 1 and 1A, clearing paper jams, 2-10–2-11 areas 2 and 2A, clearing paper jams, 2-12–2-13 areas 6 and 6A, clearing paper jams, 2-19 areas A and B, clearing stitcher/stacker tray paper jams, 2-23 feed belt, cleaning, 2-4–2-5 feeder trays, clearing faults, 2-2–2-3 G glazing, 2-4 H
INDEX area 9, 2-22 areas 1 and 1A, 2-10–2-11 areas 2 and 2A, 2-12–2-13 areas 6 and 6A, 2-19 bypass transport, 2-24 stacker tray, 2-25 stitcher/stacker tray (areas A and B), 2-23 jams graphic display, 2-7 message display, 2-7 jams, clearing checking job integrity, 2-9 types, 2-1 print jobs, automatic recovery, 2-9 printers restarting, 4-3 procedures feed belt, cleaning, 2-4–2-5 paper trays, clearing misfeeds, 2-2–2-3 printers, restarting, 4-3 publications, related, ix R Ready To Open indicator, 2-2 remote s
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