Operating Guide

4-32 DocuTech 128/155/180 HighLight Color Operator Guide
Problem Solving
drive control panel if there is a tape drive problem
Your call is answered by a representative who asks you for your
equipment model. You are also asked for:
• Your printing system serial number, which is located on a
panel inside the printer, behind the small door on the left.
Figure 4-29 Location of printing system serial number
• Your name
• Your company name
• The system condition or status
This information is given to a customer service representative who
calls you back to discuss the information and gives you an
estimated time of arrival or to assist you over the phone to resolve
the problem.