User's Manual

System Guide 8-3
Troubleshooting
Undeclared faults
The following list describes possible undeclared faults that you
may encounter:
• Client Problems: Client problems include job submission
problems with no message displayed at the client workstation.
• Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.
• Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
• Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences running into
each other.
• Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
• Job flow: Jobs sent from the client are not received at a printer
queue.
• Job integrity: The output from the printer is not as expected; it
may have missing pages, missing data, incorrect page
orientation, incorrectly ordered sets, or job attribute
inconsistencies.
• PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.
• Process problems: A process was followed incorrectly or
unintentionally.
• Productivity and performance: The job takes an excessive
amount of time to complete.
• Save problems: A job is submitted from a client with a Save
destination, but the job is not saved.