User's Manual

8-6 System Guide
Troubleshooting
3. If the above files do not exist, set the XAPPLRESDIR
environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/
<locale>resources
NOTE: The “Locale” is the locale of your server.
– en_US for U.S. English
– in_UK for U.K. English
– fr for French
– es for Spanish
– de for German
– it for Italian
– ja for Japanese
Tape Client problems
Verify that the tcmrpcsvc process is alive:
ps -ef | grep tecmrpcsvc
Isolate the problem by monitoring the tcmrpcsvc process
operations using the following procedure:
1. Log in as root.
2. Kill tcmrpcsvc process
3. Restart tcmrpcsvc process with
/opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc
from a terminal window to monitor its output message.
4. Start Tape Client user interface in stand-alone mode with
opt/XRXnps/XRXtpclnt/bin/tapeclient
from a terminal window to monitor its output message.
Print quality problems
An image quality problem exists if a job has been submitted
successfully, but does not print correctly.
NOTE: If Image Quality parameters are changed, the Xerox
FreeFlow Print Server software must be restarted for the change
to take affect.
NOTE: The Image Quality default settings are optimized for the
printer. If changes are made, the factory installed defaults can be
restored by selecting [Defaults]. Selecting [Reset] sets the Image
Quality parameters to the most recently applied setting.
To determine the print quality problem and possibly fix the
problem, perform the following: