User's Manual

System Guide 2-5
Job submission
Caveats
• The Hot Folder feature may not be available on Mac OS 9
since Mac OS 9 does not support SAMBA.
• There is no authentication support for Hot Folder access All
hot folders are publicly
visible.
• The FreeFlow Print Server does not know who the actual job
submitter is. The sender name specified on the GUI is a
generic name (and is “HotFolderClient”).
Troubleshooting Hot Folder problems
The following logs are important for troubleshooting problems; if
there was no response from the agent to the browser, one or all for
the followings can be done:
NOTE: You must be root to use the following tools.
•# prstat
• Shows activity of the processor and running programs.
Often this is seen whether or not the hf_observer is still
running. It may be that one of the processes that is using a
lot of processor time is contributing to the reason the
hf_observer cannot respond and therefore cannot submit
jobs to the print server.
• Normally, the user should see the hf_observer takes less
than 1.0% of the CPU time. The following line shows only
0.7% consumption of the CPU time.
1324 root 28M 7096K sleep 59 0 0:00:00 0.0%
hf_observer/4
• ps -ef | grep hf_observer
If you see the following line, the hf_observer is alive.
root 1324 1275 0 10:28:37 pts/12 0:01 ./hf_observer