User Guide

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A-8 Troubleshooting
Cannot connect to EX7750 with Fiery utilities
If users cannot connect to the EX7750, check the following:
• EX7750 Setup—the appropriate network protocol must be enabled, with the correct
parameters (for example, for TCP/IP, the IP address), and you must publish either
the Print queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
•On the client workstation—the appropriate network protocol(s) must be loaded,
and your Windows directory should contain a configured Efinl.ini file.
Cannot connect to the EX7750 with Command WorkStation
or Command WorkStation LE
If there is a problem connecting to the EX7750, an error message is displayed.
The problem can occur when:
• The EX7750 is initially turned on.
• The EX7750 restarts.
•You have changed settings affecting the server address and have not reconfigured the
connection to the server.
If you see this problem, try the following solutions, in this order:
•A remote workstation running Fiery utilities or WebTools may be interfering by
obtaining status information. If possible, close the remote application, and try to
connect again.
•Restart the Command WorkStation or Command WorkStation LE software and try
to connect again.