Installation Guide

System Requirements
Appendix A: Troubleshooting ❖ A–3
Static IP Addressing You should not use Dynamic Host Configuration Protocol (DHCP) to
assign an IP address to your NT server. DHCP may reassign a machine’s IP
address after rebooting. This invalidates any PaperWare forms created on
FlowPort. Therefore, a static IP address is required in order to run
FlowPort.
Checking Ports In the DOS command window, enter NETSTAT -a | more to check which
ports are in use by the server.
Machine Ports Before installing FlowPort, you should disable or remove any SMTP server
(or service) you are running on the machine. FlowPort requires that port
25 be available since it cannot run on the same machine as a separate
mail server.
You should also disable or remove any FTP server (or service) you are
running on the machine. FlowPort includes an FTP server which runs by
default on port 21.
If you receive an error regarding an HTTP port in use, you must change
the port that the Microsoft Internet Information Server (IIS) runs on, or
re-install FlowPort to another port. If you must keep IIS on the NT server,
the IIS FTP server and mail server components must be disabled. The IIS
HTTP Web server must be assigned to a port other than the HTTP port
used by FlowPort (default, port 80).
Scan-to-File Option Check the Document Centre Touch Screen display. If there is a Scan Tab,
then Scan-to-File is enabled.
System Requirement Resolution