Installation Guide

Installing FlowPort
Appendix A: Troubleshooting ❖ A–5
FlowPort Fails to Run: HTTP
Port Conflict
The FlowPort server is not able to start—the log file indicates that it is
unable to start the HTTP server on port 80.
The most common reason is that Microsoft Internet Information Server
(IIS) is already running on port 80 (or FlowPort is installed on the same
server as DocuShare).
Perform the following to check the server status:
1. Go to C:\Xerox\FlowPort\Logs\AdminN.log.
2. Inspect the log for lines that indicate a port conflict or another
reason for failure.
Example:
“System shutting down: UNABLE TO START HTTP SERVER ON PORT
80. Perhaps some other Web Server is using port 80.”
3. Change the services to another port or re-install FlowPort to
another port.
Note: The IIS server includes three possible components. If the IIS
must be kept on the NT server, the IIS FTP server and mail server
components must be disabled. The IIS HTTP Web server must be
assigned to a port other than the HTTP port used by FlowPort
(default is port 80).
FlowPort Fails to Run: SMTP
Service Conflict
The FlowPort server is not able to start—the log file displays a message
that TCP port 25 is being used. FlowPort requires that port 25 be
available. It cannot run on the same machine as a separate mail server as
port conflicts may result.
Perform the following to check the server status:
1. Go to C:\Xerox\FlowPort\Logs\AdminN.log.
2. Inspect the log for lines that indicate a port conflict or another
reason for failure.
Example:
“The Internet Fax service was unable to start up because some other
SMTP mail server is running on this machine and using TCP port 25.”
3. Disable or remove any SMTP server (or service) that is running on
the machine.
FlowPort Installation Resolution