The Xerox DocuPrint N2025/N2825 Network Laser Printer User Guide
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Contents i Safety Notes ................................................................. i Note, Caution and Warning Symbols .......................................ii Electrical Safety ...................................................................... iii Laser Safety ............................................................................v Maintenance Safety................................................................ vi Operational Safety .....................................................
Internal Components........................................................ 1-7 Printer Options................................................................. 1-8 Printer Documentation ........................................................ 1-9 Printed Documentation .................................................... 1-9 Using the CDs ................................................................ 1-10 Product CD ....................................................................
Using the Control Panel ..................................................... 3-35 The Display .................................................................... 3-36 The Indicator Lights........................................................ 3-37 The Keys ........................................................................ 3-38 Menu Options ................................................................ 3-40 Printing a Password Job..................................................
Paper Jam While Feeding from 2,000 Sheet Feeder.......... 5-15 Paper Jam While Feeding from 500 Sheet Feeder............. 5-18 Paper Jam While Printing................................................ 5-23 Paper Jam Because of Mismatch between Expected and Actual Size Fed ......................................................................... 5-26 Solving Printing Problems .................................................. 5-27 Solving Print Quality Problems ...........................................
Safety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.
Note, Caution and Warning Symbols Note, Caution and Warning Symbols Throughout this User Guide, several symbols are used to emphasize useful, important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer. This symbol indicates a caution against performing any action that may damage your printer or degrade performance. This symbol indicates a warning against performing any action that may lead to physical injury.
Electrical Safety Electrical Safety • Use the power cord supplied with your printer. • Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. • Plug the power cable directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not know whether an outlet is grounded, ask an electrician to check the outlet. You may get a severe electrical shock if you do not connect the grounding conductors correctly.
Electrical Safety • If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized service representative to correct the problem. • If any of the following conditions occur, switch off the printer power immediately, disconnect the power cable, and call an authorized service representative. — The power cable is damaged or frayed. — Liquid is spilled into the printer. — The printer is exposed to water.
Laser Safety Laser Safety The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure. This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser products set by government agencies as a Class 1 laser product. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
Maintenance Safety Maintenance Safety • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition. • Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so.
Operational Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer. • Use the material and supplies specifically designed for your printer.
Operational Safety • Do not place the printer near a heat source. • Do not place the printer in direct sunlight. • Do not place the printer in line with the cold air flow from an air conditioning system. • Place the printer on a level, solid surface with adequate strength for the weight of the machine. The base printer weight without any packaging materials is 60 pounds (27 kg). • The printer is heavy. Exercise care in moving or relocating the printer.
Operational Safety • Frequent operation of the on/off switch is not recommended. • Keep hands, hair, and neckties away from the exit feed rollers. • Do not remove a media tray while printing from that tray. • Do not open the covers while printing. • Do not switch off the printer power while printing. • Do not move the printer while printing.
Ozone Safety Ozone Safety This printer produces very low (< 0.01 ppm) ozone during normal operation. The ozone produced is heavier than air, and the quantity is dependent on print volume. Providing the proper environmental parameters, as specified in the Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits.
Getting to Know Your Printer 1 r e tpahC Introduction ...................................................................... 1-2 Printer Features ................................................................. 1-3 Paper Handling .............................................................. 1-3 Connectivity ................................................................... 1-4 Fonts .............................................................................. 1-5 Resolution ...........................
Introduction Introduction In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer, and connect the necessary cables. Your printer may also have one or more optional features installed. First verify your exact equipment options before proceeding further.
Printer Features Printer Features Your printer has many special features that allow you to achieve the results you need for your specific print job. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities. Paper Handling Your printer has several paper source and paper output options as described below and in Figure 1.5 on page 1-8.
Printer Features Paper Output • The standard output bin holds up to 500 sheets and receives output face down. It has bin full detection. • The optional offset catch tray holds up to 500 sheets and receives output face down. It has offset capability, as described in the section “Offsetting Output” (page 3-58), and bin full detection. It does not support all media types and sizes. Refer to Table 2.1 on page 2-4 for supported media sizes.
Printer Features Page Description Languages Your printer includes the following Page Description Languages (PDLs): • An emulation of HP PCL 5e • An emulation of HP PCL 6 • Adobe PostScript 3 Fonts The PCL emulation uses TrueType, Intellifont and bitmap fonts. There are 35 Intellifont fonts, 1 bitmap font and 10 TrueType fonts resident in the printer. Other fonts may be downloaded to system memory, optional Flash memory or the optional hard disk.
Printer Components Printer Components Base Configuration Figure 1.1 Printer Components, Front View 1 Front View 1 Top cover and Standard output bin 2 3 2 Control Panel 3 Paper support and stopper 4 4 Multi bypass feeder (shown closed) 5 Tray 1 6 Paper amount indicator 5 7 7 Power switch 6 Figure 1.
Printer Components Internal Components Figure 1.3 Internal Components, Front View 1 2 Front View 1 Top cover (shown open) 2 Laser print cartridge (accessed through top cover) 3 3 Multi bypass feeder (shown open) Figure 1.
Printer Components Printer Options Figure 1.5 Printer Options, Front View 1 2 Front View 1 Offset Catch Tray 2 500 sheet feeder (A3/Ledger as shown or A4/Letter, shown as Tray 2) 3 2,000 sheet feeder (shown as Tray 3) 3 Figure 1.
Printer Documentation Printer Documentation Your printer is packaged with documentation in both printed form and on CD. There are two CDs: • Product CD, which contains documentation and printer drivers. • Printer Management Software CD, which contains various client software and the documentation for them. This section serves as a roadmap for the printed and CD documentation.
Printer Documentation Using the CDs The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader (provided on the CD if you do not already have it installed). These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information, as well as from page to page where information is cross-referenced. Simply move the cursor over a hypertext link and it changes to a pointing finger.
Printer Documentation Product CD Your printer was also packaged with a CD that contains the following pieces of documentation as PDF files: • User Guide (electronic version of this book) • System Administrator Guide The System Administrator Guide contains a considerable amount of more detailed information. • Supplies/Options Guide Printer drivers are also contained on this CD. The majority of driver documentation is provided via the Help files included with the drivers.
Printer Documentation 1-12 ❖ User Guide
Loading Print Media 2 r e tpahC Selecting Print Media ......................................................... 2-2 Storing Paper .................................................................... 2-6 Loading Paper ................................................................... 2-7 Tray 1, 2 or 3 ................................................................. 2-7 A4/Letter Size Tray ..................................................... 2-7 A3/Ledger Size Tray ......................................
Selecting Print Media Selecting Print Media This chapter will help you understand what kinds of paper and other print media you can use with your printer and also how to properly position the media in the printer’s various input sources. Your printer supports a variety of standard sizes as well as custom sizes. • Table 2.1 on page 2-4 lists the standard sizes of paper, envelopes, and other print media you can use with all of your printer’s input trays and output bins.
Selecting Print Media The following media are unacceptable for use in the printer: • Excessively thick or thin paper • Paper that has already been printed on (preprinted letterhead is allowed) • Wrinkled, torn, or bent paper • Moist or wet paper • Curled paper • Paper with an electrostatic charge • Glued paper • Paper with special coating • Paper unable to withstand a temperature of 150º C (302º F) • Thermal paper • Carbon paper • Paper with paper fasteners, ribbons, tape, etc.
Selecting Print Media Table 2.
Selecting Print Media Table 2.2 Acceptable Custom Sizes Input Output Tray 1, Tray 2, Tray 3 A4/Letter A3/Ledger 2,000 Sheet Feeder Multi Bypass Feeder Standard Bin Offset Catch Tray Simplex Width 148~297 mm 5.83~11.69 in. 210~297 mm 8.27~11.69 in. None 76.2~305 mm 3~12 in. 76.2~305 mm 3~12 in. 210~297 mm 8.27~11.69 in. Length 98.4~216 mm 3.875~8.5 in. 139.7~431.8 mm 5.5~17 in. None 98.4~508 mm 3.875~20 in. 98.4~508 mm 3.875~20 in. 139.7~216 mm 5.5~8.5 in. Width 182~297 mm 7.16~11.
Storing Paper Storing Paper Print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment. • Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc. • Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using. • Do not expose paper to direct sunlight or high humidity.
Loading Paper Loading Paper Tray 1, 2 or 3 A4/Letter Size Tray 1 Remove the tray from the printer and place it on a flat surface. To remove the tray from the printer, pull it out until it stops, then gently remove it from the printer while lifting it up. If you are replenishing paper of the same size, there is no need to adjust the tray’s length and width guides. You can therefore skip those steps that call for these adjustments.
Loading Paper 4 If the tray’s metal base plate remains raised, press it down to lock it. 5 Align the four corners of the paper stack and insert it into the tray with the side to be printed on facing up (see illustration, below, for orientation of letterhead, drilled paper, transparencies and envelopes. Make sure the paper is placed at the center of the tray, under the retaining clips on both sides.
Loading Paper 6 While pressing the side guides, adjust them to the paper width. To avoid misfeeds and jams, make sure the stack is under the retaining clips on both sides and adjust the side guides to the paper size correctly. 7 When the side guides are aligned, adjust the length guide to the paper length. 8 Insert the tray completely into the printer. Make sure it is properly seated.
Loading Paper A3/Ledger Size Tray 1 Remove the tray from the printer and place it on a flat surface. To remove the tray from the printer, pull it out until it stops, then gently remove it from the printer while lifting it up. If you are replenishing paper of the same size, there is no need to adjust the tray’s length and width guides. You can therefore skip those steps that call for these adjustments. 2-10 ❖ User Guide 2 Remove the tray cover.
Loading Paper 5 If the tray’s metal base plate remains raised, press it down to lock it. 6 Align the four corners of the paper stack and insert it into the tray with the side to be printed on facing up (see illustration, below, for orientation of letterhead, transparencies and drilled paper. Make sure the paper is placed at the center of the tray, under the retaining clips on both sides.
Loading Paper 7 While pressing the side guides, adjust them to the paper width. To avoid misfeeds and jams, make sure the stack is under the retaining clips on both sides and adjust the side guides to the paper size correctly. 8 When the side guides are aligned, adjust the length guide to the paper length. 9 Replace the tray cover. 10 1 2-12 ❖ User Guide Hold the tray at the green labels (1) and insert it into the printer.
Loading Paper 11 Push the tray completely into the printer. Make sure it is properly seated. 12 When using large-size media: 1 Pull out the paper support. 2 Lift up the stopper.
2,000 Sheet Feeder 1 Pull out the tray until it stops. Do not reach into the tray with your hand until the tray’s base is completely lowered. If you are replenishing paper of the same size, there is no need to adjust the tray. Skip to Step 3. 2-14 ❖ User Guide 2 Adjust the paper guides to the size of the paper by opening the release tabs and inserting them into the desired guide holes. 3 Prepare to load a stack of paper into the tray by holding it with both hands as shown.
Loading Paper 4 Gently load the stack of paper into the tray (see illustration, below, for orientation of letterhead and drilled paper. Make sure the stack does not exceed the maximum level indicator on the tray. 1 2 1 Simplex orientation 2 Duplex orientation 5 Push the tray all the way back into the feeder.
Loading Paper Multi Bypass Feeder 1 Open the multi bypass feeder door by pulling the latch at the top center. To prevent possible damage to the multi bypass feeder, do not exert strong pressure on it or place any heavy objects on it. 2 2 If you intend to load envelopes, postcards or other small-size paper, you need to extend the multi bypass feeder. 1 Hold both sides of the multi bypass feeder where indicated. 2 2 Gently lift the multi bypass feeder and pull it out towards you until it stops.
Loading Paper 4 Align the four corners of the paper and place it into the tray with the side to be printed facing up (see illustrations, below, for orientation of letterhead, drilled paper, transparencies and envelopes. Be sure to insert the paper all the way in until it gently touches the stopper inside the printer.
Loading Paper 5 If you extended the multi bypass feeder in Step 2, return it to its normal position: Hold both sides of the multi bypass feeder where indicated and push it straight back into the printer until it stops. 2 1 6 the door can be closed when the media fits within the multi bypass feeder enclosure. 7 When using large-size media: 1 Pull out the paper support. 2 2 Lift up the stopper.
Printing 3 r e tpahC Introduction ...................................................................... 3-3 Using the Printer Drivers .................................................... 3-4 Installing the Printer Drivers ........................................... 3-5 Configuring the Printer Drivers ........................................ 3-5 Using the Driver’s Features ............................................. 3-6 Using the PCL Driver ..........................................................
Printing The Keys ...................................................................... 3-38 Menu Options .............................................................. 3-40 Printing a Password Job ................................................ 3-55 Deleting a Password Job ............................................... 3-56 Generating a Printer Report .......................................... 3-57 Offsetting Output ............................................................ 3-58 Duplex Printing .....
Introduction Introduction This chapter provides information on: • Using printer drivers to control the printer’s output. • The features of the printer’s Control Panel, and using it to generate printer reports such as the Configuration Sheet. • Offsetting and duplicating. • Printing using custom paper size and special media such as heavier stock and labels.
Using the Printer Drivers Using the Printer Drivers Your printer offers many special features that are designed to produce the highest quality black and white prints while giving you the flexibility you need to print a variety of documents. These features are accessed through the printer drivers. The way these features are accessed depends on both the printer driver that you are using and your operating system. Your printer supports the PCL printer drivers listed in Table 3.
Using the Printer Drivers Table 3.2 PostScript Printer Drivers1 Environment Windows Printer Driver Windows 95/98 Windows 2000 Windows NT 4.0 IBM OS/2 OS/2 Ver. 2.1 OS/2 WARP Macintosh System 7.x, 8.x UNIX (Sun Solaris, Sun OS, SCO UNIX, IBM AIX, HP-UX, DEC) Sun Solaris 2.5, 2.5.1, 2.6 IBM AIX 4.2.x, 4.3.x HP-UX 10.x, 11.x SGI 6.2, 6.4 DEC 4.0 UNIXWare 7.0 1 For Windows 3.1, use a generic driver, or obtain a driver from your customer support center.
Using the Printer Drivers Using the Driver’s Features At a minimum, your printer’s drivers enable you to control the following aspects of printing: • Select an input tray from which to draw paper or other print media. • Select an output bin to which the print job will be delivered. • Select simplex or duplex operation (if the duplex option is installed). • Select paper size, orientation and media. • Select the number of copies. • Select collating.
Using the PCL Driver Using the PCL Driver Your printer’s PCL 5e and PCL 6 drivers are controlled by a dialog window that contains various tabs. Selecting a tab changes the dialog window to display controls related to the selected tab. The following is a general overview of the driver’s features, organized by its dialog window tabs. For more complete descriptions of the drivers and their functionality, use the driver’s online help.
Using the PCL Driver Paper/Output When you select this tab, you can select a job type, copies, paper, image orientation, duplex, document collation and output bin for your printer. Job Type There are three job types. Some job types require a password. • Normal Print Spools and prints the job with no user intervention needed. • Secure Print (available when optional hard drive is installed) Defers printing of a job until you enter the matching password on the Control Panel.
Using the PCL Driver • Proof Print (available when optional hard drive is installed) Used when user wishes to proof one copy before printing multiple copies. The user assigns a password and copy count in the driver before printing. One proof copy is printed immediately for review by the user and the remaining copies reside on the printer’s Hard Disk.
Using the PCL Driver Select Paper You can select paper size, media type and input source for All Pages, for the First Page (if different than the rest of the job), and for Separators (if desired). Selecting Proof Print causes one set to print immediately without the password. Duplex Requires installation of the optional Duplex Module. For more information, see the section “Duplex Printing” (page 3-59). The options are: • Duplex Off Single sided printing. This is the default setting.
Using the PCL Driver Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3; that is: 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3. • Collated Use this option when you want to print two or more separate sets of a job that contains two or more pages.
Using the PCL Driver Output Allows you to set your printer's paper output destination. The options are: • The Standard Bin, which holds up to 500 sheets. • The optional offset catch tray, which holds up to 500 sheets of standard paper with offset capability. Use this feature (available only when the optional Offset Catch Tray is installed) to offset the output of successive jobs (or sets within a multiple set job) from each other.
Using the PCL Driver • Booklet Printing The driver will print the document as two images per sheet, landscape orientation. However, it rearranges the page images so the sheet of paper can be folded to be read as a left-to-right book. The standard booklet format has the first page as the left-most page. The Right-to-Left control, if checked, will print the booklet with the first page as the right-most page.
Using the PCL Driver Margins Your printer can print with predefined margins, or can print all the way to the edge of the paper. The two options available are: • Yes If you choose this option, the printer defaults to HP compatible printable areas for each paper size, which is approximately one-sixth of an inch unprintable margins on all edges. The application may increase the margins to greater than this minimum.
Using the PCL Driver Graphics Options When you select this tab, you can set the various graphics options for the driver. Gray Scale Gray Scale (also known as Half Tone) refers to a type of pattern that is applied to printed images. By using combinations of black dots, these patterns produce a gray appearance on the printed page. The best way to choose a Halftoning setting for your graphic image is to experiment. Print a graphic image at each setting and choose the one you like best.
Using the PCL Driver • All text to Black This option determines how the driver will print any colored text in the document. If enabled, the driver renders all text into black, no matter what color it appears on the screen. Otherwise the driver renders colored text in different shades of gray (the default setting). TrueType Options Allows you to select options associated with the use and printing of TrueType fonts.
Using the PCL Driver • Download Graphics and device fonts This option is useful if you want to print graphic images over TrueType text. TrueType text is always sent to the printer last, so it will always appear on top of any graphics. Selecting this option sends your TrueType images to the printer as graphic images, so the text can be obscured by graphic objects. This option is only available if you have selected the Raster setting in the Graphics Mode box, as described under “Graphics” (page 3-18).
Using the PCL Driver Graphics Your printer will print graphics as either raster images or as vector graphic images. All graphics can be printed as raster images. However some geometric shapes or patterns, and all TrueType fonts, print faster if they are printed as vector images. • Vector If selected, the driver will send as many graphics as possible as vector images, and the rest as raster images.
Using the PCL Driver Image Quality The following options are available at 600 dpi resolution only and not simultaneously: • Draft Mode Reduces the amount of toner placed onto the paper. Using this feature will cause pages to be printed lighter. • XIE A smoothing algorithm applied to text and line art images in order to improve image quality.
Using the PCL Driver Overlays A Page Overlay is a partial document that the driver can merge with your print job, producing a printed image that includes elements of both the overlay and your document. Overlays are most useful for creating such things as company letterhead. You can create the letterhead in your application as a page overlay, then download it and store it in the printer.
Using the PostScript Driver Using the PostScript Driver Paper/Output When you select this tab, you can select a job type, copies, paper, image orientation, duplex, document collation and output bin for your printer. Job Type There are three job types. Some job types require a password. • Normal Print Spools and prints the job with no user intervention needed. • Secure Print Defers printing of a job until you enter the matching password on the Control Panel.
Using the PostScript Driver • Proof Print Used with multiple copy jobs, prints first set, then holds the other copies until you enter the matching password on the Control Panel. It is only available when the optional hard drive is installed. To use this feature, specify the number of copies to be printed, then enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Releasing the job at the printer is discussed in the section “Printing a Password Job” (page 3-55).
Using the PostScript Driver Duplex Requires installation of the optional Duplex Module. For more information, see the section “Duplex Printing” (page 3-59). The options are: • Duplex Off Single sided printing. This is the default setting. • Duplex with Short-Edge Binding Double sided printing so that the pages turn about the shortest edge of the paper. • Duplex with Long-Edge Binding Double sided printing so that the pages turn about the longest edge of the paper.
Using the PostScript Driver Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3; that is: 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3. • Collated Use this option when you want to print two or more separate sets of a job that contains two or more pages.
Using the PostScript Driver Output Allows you to set your printer's paper output destination. The options are: • The Standard Bin, which holds up to 500 sheets. • The optional Offset Bin, which holds up to 500 sheets of paper with offset capability. Refer to Table 2.1 on page 2-4. Use this feature (available only when the optional Offset Catch Tray is installed) to offset the output of successive jobs (or sets within a multiple set job) from each other.
Using the PostScript Driver Document Options When you select this tab, you can set the driver’s page size policy. Page Size Policies Page Size Policies are used to specify the recovery policy when the page size cannot be matched with any available media. The options are: • Use printer default Use whatever Paper Size Policy that has been set on the printer as its default.This is the default paper size policy.
Using the PostScript Driver • Nearest available size, no page adjust Selects the nearest paper size, but does not adjust the page to fit. • Next larger available size, no page adjust Selects the next larger available paper, but does not adjust the page to fit. Page Layout By default, the printer will print one page image on the sheet of paper. You can select two, four, six, nine or sixteen page images per side of paper.
Using the PostScript Driver Image Options When you select this tab, you can set the various graphics options for the driver. Brightness This slider control increases or decreases the brightness level of the image. The default setting is zero. Reduce/Enlarge This slider control makes the page image smaller or larger by adjusting the percentage from 25% to 400%. The default is 100%. The image is anchored in the upper left corner of the paper.
Using the PostScript Driver Image Modes There are four image modes. You can choose all at the same time. • Negative Image This option converts the black image areas in the original to white, the white image areas to black, and any dark gray image areas to light gray. Printing a negative image may be useful for documents that have a substantial amount of dark background and/or light text and images.
Using the PostScript Driver • Fax Friendly Black This feature changes your color document to patterns of black and white. The different colors are rendered as distinguishable black and white patterns. For example, a pie chart which contains wedges of different solid colors will be printed with a different pattern replacing each color so that the distinction between the pieces is maintained. Colored text is also rendered as a pattern, but the character is outlined.
Using the PostScript Driver Fonts When you select this tab, you can control how PostScript interprets TrueType fonts. TrueType Fonts This feature offers the following options: • Use Substitution Table The Substitution Table helps you select a printer-resident PostScript font that is the closest match for the True Type font being generated by the application. • Always Send to Printer This option will send the font down to the printer as part of the job.
Using the PostScript Driver Send As This feature contains four options: • Outlines (Type 1) A scaleable, vector-based font that defines each character as a set of instructions that specify the shape and size of the character • Bitmap (Type 3) A non-scaleable, rasterized format that contains data for each pixel that makes up each character.
Using the PostScript Driver PostScript When you select this tab, you can set various PostScript output options. Format There are two different formats: • Faster PostScript (Standard) (the default setting) This setting allows you to send PostScript jobs using the standard PostScript commands. • More Portable PostScript (ADSC) When this option is selected, the driver creates a file that is compatible with Adobe Document Structuring Convention (ADSC).
Using the PostScript Driver Compress Bitmaps This control is available only if you have selected to Use Only Level 2 Features. It compresses the graphics in your documents before sending them to the printer. Although this saves memory, the job may take longer to print. The default for this option is On. Print Postscript Error Information If you choose this option, the driver will print an error sheet when an error occurs during the formatting or processing of a job.
Using the Control Panel Using the Control Panel The printer’s Control Panel (Figure 3.1) serves several purposes: • It displays information about the status of the printer (or the job in process). • It provides the means for changing printer settings to control how the printer operates. • It allows you to print reports and password-protected pages stored on the optional hard drive. Figure 3.
Using the Control Panel The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer and it warms up, the display will show: Ready This message appears whenever the printer is online and ready to accept print jobs. The display will also show: Processing... when processing data, and: Waiting when waiting for more data.
Using the Control Panel The Indicator Lights The Control Panel contains four indicator lights. Table 3.3 describes the function of each light. Table 3.3 Indicator lights and their functions Light Online (Green) Description Lights when the printer is online. Flashes when the printer is transitioning from online to offline or to indicate that a print job is being processed.
The Keys The Control Panel keypad consists of eight keys, identified with international symbols and/or labeled in English. The keys are also numbered 0 - 7 for use when entering passwords. Table 3.4 describes the function of each key. Table 3.4 Control Panel keys and their functions Key Description Online • If the Printer is online and not in the menu system, takes the printer offline.
Using the Control Panel Table 3.4 Control Panel keys and their functions (continued) Key Menu Down Description • If not in the menu system, enters the menu system and displays the last menu. • If in the menu system, causes the Control Panel to scroll through the menus in order top to bottom. Item Up • If in the menu system, causes the Control Panel to scroll through the items in the current menu in order from bottom to top. • If not in the menu system, this key is ignored.
Using the Control Panel Menu Options Table 3.5 on the following pages lists the variables that can be controlled at the printer’s Control Panel, organized by menu in the order in which they appear when scrolling through the display. Since these variables are generally used in configuring the printer’s default settings—a System Administrator’s task—specific details of the menu items and their values are contained in the System Administrator Guide on your product CD.
Using the Control Panel Table 3.5 Control Panel Menu Options Menu Job Menu Password Menu Description and Items Allows you to cancel the job currently processed by PCL or PostScript, or to force a form feed on a partially formatted job in PCL: Cancel Job Cancels the job currently printing. Form Feed Causes a partial PCL page to be ejected when the Form Feed LED is on. Restart Printer Re-boots the printer as if the power was cycled, but bypasses power on diagnostics.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Tray Menu Description and Items Allows you to access tray settings for PCL and PostScript jobs: MBF Size Defines the paper size that is loaded in the multi bypass feeder. MBF Type Defines the paper type that is loaded in the multi bypass feeder. Tray N Type Defines the type of paper installed in Tray N (where N is the tray number—Tray 1, 2, or 3).
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu PCL Menu Description and Items Allows you to establish the default configuration for the printer when printing PCL emulation jobs: Font Number Sets the default font in PCL. Pitch Sets the pitch of the default font in PCL when the default font already selected is a scalable fixed pitch font.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu System Menu Description and Items Allows you to set general printer features: Language Sets the language used for Control Panel display messages and generated reports. Paper Size Sets the default paper size used in PCL and PostScript. Paper Type Sets the default paper type used in PostScript and PCL.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu System Menu (continued) Description and Items XIE Sets the default Xerox Image Enhancement (XIE) mode used in PCL and PostScript. Resolution Sets the default resolution for PCL and PostScript jobs. Output Timeout Determines whether the printer will select an alternate bin when the selected output bin becomes full. Output Offset Enables or disables offsetting of output from alternating jobs.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Parallel Menu Serial Menu Description and Items Allows you to set options for the parallel port connection: Port Enable Enables or disables the parallel port. Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. Parallel PDL Sets the default Page Description Language emulation for the parallel port.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu USB Menu Description and Items Allows you to set options for the USB port connection: Port Enable Enables or disables the USB port. Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. USB PDL Sets the default emulation Page Description Language for the USB port. Binary PS Enables or disables the binary mode of PostScript for this port. Table 3.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Ethernet Menu Description and Items Allows you to set options for the Ethernet port connection: LPR Enable Enables or disables the Ethernet LPR protocol. LPR Banner Enables or disables the LPR banner sheet. LPR PDL Sets the default Page Description Language emulation for the Ethernet LPR protocol. LPR Binary PS Enables or disables the LPR binary mode of PostScript.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Ethernet Menu (continued) Description and Items ETalk Enable Enables or disables the Ethernet EtherTalk protocol. HTTP Enable Enables or disables the Ethernet HTTP Server protocol. IP Address Res Sets the method used to resolve (Res) the IP address, including subnet mask and default gateway. IP Address Sets the four byte IP address. This item appears only if the IP Address Res is set to static.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Token Ring Menu Description and Items Allows you to set options for the Token Ring port connection (and appears only if the optional Token Ring interface is installed): LPR Enable Enables or disables the Token Ring LPR protocol. LPR Banner Enables or disables the LPR banner sheet. LPR PDL Sets the default Page Description Language emulation for the Token Ring LPR protocol.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Token Ring Menu (continued) Description and Items TTalk Enable Enables or disables the Token Ring TokenTalk protocol. HTTP Enable Enables or disables the Token Ring HTTP Server protocol. IP Address Res Sets the method used to resolve (Res) the IP address, including subnet mask and default gateway. IP Address Sets the four byte IP address. This item appears only if the IP Address Res is set to static.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Novell Menu Description and Items Allows you to modify Novell parameters: Novell Enable Enables or disables the Novell protocol. Novell PDL Sets the default emulation for the Novell protocol. Novell Binary PS Enables or disables the Novell binary mode of PostScript. Novell Mode Sets the PServer mode for the Novell protocol. Frame Type Sets the frame type used for the Novell protocol.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Print Menu Description and Items Allows you to generate printer reports: Config Sheet Prints a Configuration Sheet showing the printer's current information and menu settings. PCL Demo Prints a sample page demonstrating the printer's capabilities. PCL Font List Prints a list of PCL fonts currently loaded. PS Font List Prints a complete list of all PostScript language typefaces.
Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Reset Menu Description and Items Allows you to access printer reset functions (and appears only when the printer is powered on while holding down the Online and Enter keys). Factory Defaults Resets menus to factory defaults. Network Defaults Resets parameters in the Ethernet, Token Ring, and Novell Menus to factory defaults. Demo Mode Places the printer in demo mode.
Using the Control Panel Printing a Password Job To print a password print job sent to the printer and stored in the optional hard drive (such as a secure job or proof job), follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu 2 Press Item Up or Item Down and you will see: Enter password _xxx 3 Enter the job’s numeric password and you will see: All Jobs Print 4 = Press Enter to print all jobs.
Using the Control Panel Deleting a Password Job To delete a password print job sent to the printer and stored in the optional hard drive, follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu 2 Press Item Up or Item Down and you will see: Enter password _xxx 3 Enter your job’s numeric password and you will see: All Jobs Print 4 Press Value Up or Value Down and you will see: All Jobs Delete 5 = = Press Enter to delete all jobs.
Using the Control Panel Generating a Printer Report Your printer provides the following reports that can be printed: • Configuration Sheet • PCL Demo • PCL Font List • PostScript Font List • Menu Map • Test Print • Disk Directory (if the optional hard drive is installed) • Fault History To print a report, follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Print Menu 2 Press Item Up or Item Down until you see the page you want to print (such as Config Sheet).
Offsetting Output Offsetting Output The Offset Catch Tray, shown in Figure 3.2, is an optional output device available for your printer. Figure 3.2 Offset Catch Tray (front view) It can be used in either of two ways, depending on how it is configured in the Control Panel’s menu system: • As an additional 500-sheet capacity output bin to supplement the 500-sheet standard output bin. • To alternately print jobs and copies of the same print job.
Duplex Printing Duplex Printing With the optional duplex unit installed, you can print two-sided (duplex) jobs. Use only the size paper listed in Table 2.1 on page 2-4 for two-sided jobs. Do not use envelopes, postcards, transparencies, or label paper for duplex jobs. To print duplex, select it in your printer driver when you set printer properties (for all jobs) or when you print a document (for the specific job).
Duplex Printing Figure 3.
Configuring Custom Paper Sizes Configuring Custom Paper Sizes Custom (nonstandard) paper sizes may be loaded in the multi bypass feeder or any of the media trays. To use custom paper sizes, there are two basic issues to be addressed: • You must disable the printer’s automatic paper size detection and paper size jam detection.
Configuring Custom Paper Sizes Table 3.6 Custom Paper Size Examples. Custom Paper Size Desired Input Source 8 x 10 in. Tray 1 Required Steps 1. In the application, format the page for Letter size paper, setting the margins to correctly position the image on 8 x 10” paper if overlaid by Letter size paper. 2. Load the 8 x 10” paper in Tray 1. 3. Set the Tray Menu Tray 1 Mode to Custom. 4. Set the Custom Size to Letter (8.5x11”). 5.
Special Media Printing Special Media Printing When the Config Fuser item is set to On, paper types are available as a menu item in the Tray Menu. this enables the user to set fuser temperatures associated with each paper type. The Config Fuser item is located in the Tray Menu. Each paper type has three temperature settings: • Normal • High (fuser temperature higher than normal) • Low (fuser temperature lower than normal) To print special media: 1. Load the special media into a paper tray. 2.
Special Media Printing Table 3.
Maintaining the Printer 4 r e tpahC Regular Printer Maintenance .............................................. 4-2 Cleaning the Printer ....................................................... 4-2 Replacing the Laser Print Cartridge .................................... 4-3 Replacing Maintenance Kit Items .......................................
Regular Printer Maintenance Regular Printer Maintenance Your printer is designed to need very little ongoing maintenance other than the replacement of maintenance items as they reach their end of use. It is recommended that maintenance items be replaced when the end of use warnings appear on the Control Panel to avoid untimely image quality problems. However, it is always good practice to periodically clean any loose toner or foreign matter in your printer.
Replacing the Laser Print Cartridge Replacing the Laser Print Cartridge When the laser print cartridge runs low on toner, the printer’s Control Panel display will prompt you to replace the cartridge. This is a simple procedure, described on the following pages. • Do not expose the cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum. • Do not open the drum shutter (see Figure 4.
Replacing the Laser Print Cartridge To replace the laser print cartridge, follow these steps: 1 Open the top cover. 2 Lift out the used cartridge. Wrap the used cartridge in its original packing and return it as per directions in the packaging. 3 4-4 ❖ User Guide Remove a new cartridge from its packing and shake the cartridge seven to eight times, as shown, to free the toner.
Replacing the Laser Print Cartridge 4 Place the cartridge on a flat surface, press it down with one hand and with the other grasp the end tab of the sealing tape and pull the tape straight out horizontally. If pulled at an angle, the tape may break. After pulling out the tape, do not shake the cartridge or subject it to shocks. 5 Holding the cartridge as shown, lower it into the printer, inserting the cartridge’s two projecting parts into the printer’s guide channels.
Replacing Maintenance Kit Items Replacing Maintenance Kit Items The Maintenance Kit includes the Bias Transfer Roller and the Fuser, which are internal printer components that require replacement from time to time. As these are more complex tasks that are not routinely performed, the procedures are provided in the System Administrator Guide on your product CD.
Troubleshooting 5 r e tpahC Before You Begin Troubleshooting ...................................... 5-2 Error Messages .................................................................. 5-4 Paper Jams ........................................................................ 5-5 What Causes a Paper Jam? ............................................. 5-5 Paper Jam Messages ....................................................... 5-5 Paper Jam While Feeding through Duplex Module ...........
Before You Begin Troubleshooting Before You Begin Troubleshooting If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance issues. Do not use tools or sharp objects to clear paper jams since this may damage the printer. Do not touch the surface of the Print Drum or the Transfer Drum. Touching these surfaces may damage them.
Before You Begin Troubleshooting Hardware • Is the printer plugged in? • Is the printer switched on? Software • Is the correct printer driver installed and selected for your printer configuration? Printer Maintenance An improperly seated tray or an open cover will prevent printing. You can avoid these problems by regularly taking the following precautions. • Insert media trays properly and securely. • Keep covers securely closed.
Error Messages Error Messages Your printer displays messages on the Control Panel when operator intervention is required. There are two types of message that require action: • Printer fault messages are those that relate to printer shutdown, such as a paper jam. Action must be taken to resolve the fault. • Attention messages do not result in printer shutdown, but warn of action that should be taken to avert a shutdown.
Paper Jams Paper Jams Your printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, it stops printing and displays a Control Panel message. After you clear the paper jam, the printer will resume operation to complete the print job. The pages in the print engine will be reprinted when the jam is cleared and printing resumes.
Paper Jams Table 5.1 Paper jam messages Message Duplex JamOpen Rear Cover Exit Jam- Open Rear & Top Cover Offset JamOpen Rear Cover Tray 1 JamOpen Tray 1 Description/Corrective Action A paper jam has occurred at the duplex unit. ACTION: Refer to “Paper Jam While Feeding through Duplex Module” (page 5-7). A paper jam has occurred at the exit path to the output bin. ACTION: Refer to “Paper Jam While Exiting to Standard Output Bin” (page 5-8). A paper jam has occurred at the offset catch tray.
Paper Jams Paper Jam While Feeding through Duplex Module Control Panel Message Follow these steps to clear the jam. Corrective Action 1 Open the rear cover. Be careful not to touch the fuser. It becomes very hot from printing. Duplex JamOpen Rear Cover 2 Check and carefully pull out any jammed paper. 3 Close the rear cover. 4 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready.
Paper Jams Paper Jam While Exiting to Standard Output Bin Control Panel Message Follow these steps to clear the jam. Corrective Action 1 Open the rear cover. Be careful not to touch the fuser. It becomes very hot from printing. Exit Jam- Open Rear & Top Cover 2 Open the top cover all the way to the back until it stops. Be sure to remove any paper that may be in the output bin. 3 Pull out the laser print cartridge and set it down on a flat surface.
Paper Jams Control Panel Message Corrective Action 5 Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. 6 Close the top cover. 7 Close the rear cover. 8 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.
Paper Jams Paper Jam While Feeding to Offset Catch Tray Control Panel Message Follow these steps to clear the jam. Corrective Action 1 Be careful not to touch the fuser. It becomes very hot from printing. Offset JamOpen Rear Cover Open Offset Door Clear Paper Path 5-10 ❖ User Guide Open the rear cover. 2 Open the Offset Catch Tray’s rear cover. 3 Remove any jammed paper inside either open cover.
Paper Jams Control Panel Message Corrective Action 4 Close the Offset Catch Tray’s rear cover. 5 Close the printer’s rear cover. 6 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions.
Paper Jams Paper Jam While Feeding from Tray 1 Follow these steps to clear the jam. Control Panel Message Corrective Action 1 Pull Tray 1 completely out of the printer. To remove the tray from the printer, pull it out, then gently remove it from the printer while lifting it up. Tray 1 Jam Open Tray 1 2 If there is wrinkled paper in the tray, remove it. 3 Open the multi bypass feeder and extend it: 1 Hold both sides where indicated and tilt it up slightly.
Paper Jams Control Panel Message Corrective Action 5 Pull out the laser print cartridge and set it down on a flat surface. To prevent stains, place the cartridge on a surface covered with old newspaper or some other disposable material. 6 Check the area where the laser print cartridge was located and remove any jammed paper. Also remove any paper remaining behind the multi bypass feeder, or in the Tray 1 opening.
Paper Jams Control Panel Message Corrective Action 9 Reinsert the multi bypass feeder tray. Hold both sides where indicated and push it straight back until it stops. 5-14 ❖ User Guide 10 Reinstall Tray 1. 11 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions.
Paper Jams Paper Jam While Feeding from 2,000 Sheet Feeder Control Panel Message Tray Open or Tray Open Follow these steps to clear a jam while feeding from the 2,000 sheet feeder installed either as Tray 2 or Tray 3. (Note: the illustrations below show a feeder installed as Tray 2, but the procedure is the same for a feeder installed as Tray 3.) Corrective Action 1 Open the feeder’s front door. 2 Remove any jammed or wrinkled paper.
Paper Jams Control Panel Message Open Rear TrayDr Clear Paper Path 5-16 ❖ User Guide Corrective Action 3 Open the feeder’s rear cover. 4 Remove any jammed or wrinkled paper.
Paper Jams Control Panel Message Corrective Action 5 Push back the feeder’s front door. 6 Close the feeder’s rear cover. 7 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions.
Paper Jams Paper Jam While Feeding from 500 Sheet Feeder Control Panel Message Follow these steps to clear the jam while feeding from a 500 Sheet Feeder installed as Tray 2 or Tray 3. (Note: the illustrations below show one 500 Sheet Feeder installed, but the procedure is the same for a second feeder installed as Tray 3.) Corrective Action 1 Pull all trays completely out of the printer.
Paper Jams Control Panel Message Corrective Action 4 Remove any jammed paper. 5 Check inside the printer and remove any jammed paper. 6 Close the feeder’s rear cover.
Paper Jams Control Panel Message Corrective Action 7 Open the multi bypass feeder and extend it: 1 Hold both sides where indicated and tilt it up slightly. 2 2 2 Gently lift up and pull out towards you until it stops. 1 Lift/Extend MBF Open Top Cover 8 Open the top cover all the way to the back until it stops. Be sure to remove any paper that may be in the output bin.
Paper Jams Control Panel Message Corrective Action 9 Pull out the laser print cartridge and set it down on a flat surface. To prevent stains, place the cartridge on a surface covered with old newspaper or some other disposable material. 10 Check the area where the laser print cartridge was located and remove any jammed paper. 11 Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels.
Paper Jams Control Panel Message Corrective Action 13 Hold both sides where indicated and push it straight back until it stops. Insert MBF Insert Tray 2 or Insert Tray 3 5-22 ❖ User Guide Reinsert the multi bypass feeder tray. 14 Reinstall all paper trays. 15 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.
Paper Jams Paper Jam While Printing Follow these steps to clear the jam. Control Panel Message Corrective Action 1 Open the top cover all the way to the back until it stops. 2 Open the multi bypass feeder and extend it: Paper JamOpen Top Cover 1 Hold both sides where indicated and tilt it up slightly. 2 2 Lift/Extend MBF or Lift/Extend MBF Remove All Paper 2 Gently lift up and pull out towards you until it stops. 1 3 Remove all paper.
Paper Jams Control Panel Message Corrective Action 4 Pull out the laser print cartridge and set it down on a flat surface. To prevent stains, place the cartridge on a surface covered with old newspaper or some other disposable material. Remove PrintCart Clear Paper Path 5 Check the area where the laser print cartridge was located and remove any jammed paper. 6 Remove all paper. 7 Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels.
Paper Jams Control Panel Message Corrective Action 8 Reinsert the multi bypass feeder tray. If it was extended, hold both sides where indicated and push it straight back until it stops. Insert MBF 9 Reload the multi bypass feeder. Manual Feed Close Covers 10 Close the top cover. 11 Check the Control Panel display. If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer.
Paper Jams Paper Jam Because of Mismatch between Expected and Actual Size Fed Follow these steps to clear the jam. Control Panel Message Corrective Action 1 Open the rear cover. Be careful not to touch the fuser. It becomes very hot from printing. Paper Size JamOpen Rear Cover Load any tray with the size needed for the job printing. Check to make sure the multi bypass feeder size menu is correctly set. 2 2 Carefully pull out any jammed paper: 1 Open the lever on the side of the fuser.
Solving Printing Problems Solving Printing Problems If you have any problems with the operation of your printer, refer to Table 5.2 for suggested remedies. Table 5.2 Printer Operation Problems Problem Action The printer will not print at all, or a file sent from the client/server will not print. • Check with your network administrator to see that the printer is powered up, connected to the network and that the network is operational. • Check Control Panel messages for “Paper Jam,” “Close Covers,” etc.
Solving Printing Problems Table 5.2 Printer Operation Problems (continued) Problem Action A printed page does not look as expected. • Make certain that the software application you are using to create your print job is configured properly. Refer to your software documentation. • Make sure the correct driver is being used. • Print a configuration sheet. If it does not print correctly, contact your customer support center. • Send a file containing PCL or PostScript commands to the printer.
Solving Printing Problems Table 5.2 Printer Operation Problems (continued) Problem Action PostScript commands are printed instead of the PostScript job. • Make certain that the software application you are using to create your job is configured properly. Refer to your software documentation. • The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent.
Solving Printing Problems Table 5.2 Printer Operation Problems (continued) Problem Action A PostScript or PCL job fails to print. • Check that you are using the correct PostScript or PCL printer driver. • For a PostScript job, set the PS Errors item in the PostScript Menu to On and resend the job. - If an error page prints, there is a problem in the PostScript coding. Correct the coding problem and resend the job. Asking for features not available can cause a configuration error.
Solving Print Quality Problems Solving Print Quality Problems If you have any problems with your printer’s printed output, refer to Table 5.3 for suggested remedies. The cases listed in Table 5.3 are probable cases only, and may not represent all of the possible cases which may occur under actual operating conditions.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Blank Prints Entire printed page is blank with no visible print. Possible Cause(s) Corrective Action(s) If just installed, the laser print cartridge insert (tape) may still be in place. Remove the tape insert. Refer to Step 4 on page 4-5. Multiple sheets are being fed from the paper tray at the same time. Remove the paper from the paper tray and fan it.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Corrective Action(s) Spot deletions Damp paper stock. Replace the paper stock. Areas of the print are extremely light or missing. Defective laser print cartridge, or the cartridge is at its end of life. Replace the laser print cartridge. Vertical line deletions Laser print cartridge not installed correctly Remove then reinstall the laser print cartridge.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Horizontal line deletions Possible Cause(s) Corrective Action(s) Defective paper stock, creases, folds, etc. Replace the paper stock. Defective laser print cartridge, or the cartridge is at its end of life. Replace the laser print cartridge. Defective Fuser. Replace the Fuser. See the System Administrator Guide on the Product CD for ordering and installation instructions.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Corrective Action(s) Repetitive horizontal dark streaks Contaminated paper path. Print several blank sheets of paper to remove any toner accumulations. Black lines running across the page perpendicular to the direction of paper movement. Defective laser print cartridge, or the cartridge is at its end of life. Replace the laser print cartridge. Dark spots/marks Defective fuser.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Corrective Action(s) Damp paper stock. Replace paper stock. Heavy or unusual paper stock. Use only approved paper/media. (See Table 2.1 on page 2-4). Defective Fuser. Replace the Fuser. See the System Administrator Guide on the Product CD for ordering and installation instructions. Wrinkled prints Poor paper condition. Inspect/replace the paper stock. Prints are wrinkled, creased, or torn.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Corrective Action(s) Blurred prints Poor paper condition. Inspect/replace the paper stock. Image is blurred at the edges. Paper is damp. Replace the paper stock. Random deletions Poor paper condition. Inspect/replace the paper stock. Random light areas and deletions. Paper is damp. Replace the paper stock. Table 5.
Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Grainy Graphics A graphic image is coarse or grainy (like a brick or checkerboard pattern) rather than a smooth halftone. Broken Page/Page Too Complex The printed image is missing all of the image print after a straight line. Possible Cause(s) Corrective Action(s) The printer tried to print a complex graphic image with inadequate memory.
Additional Sources of Troubleshooting Assistance Additional Sources of Troubleshooting Assistance If you encounter an error message, problem, or print defect that you are unable to correct by using your User Guide or the On-Line Help system, you may need to contact your System Administrator or refer to the System Administrator Guide on the Product CD. For more complicated problems, contact your customer support center for assistance.
Additional Sources of Troubleshooting Assistance 5-40 ❖ User Guide
Printer Specifications A x i dneppA Printer Specifications ..........................................................
Printer Specifications Printer Specifications Rated Print Speed 20 ppm 28 ppm Image Resolution True 1200 dpi (half speed) 1200 dpi Image Quality 600 dpi 300 dpi (PCL5e) Processor Maximum Monthly Duty Cycle Motorola Power PC 200 MHz processor 20 ppm up to 100,000 Impressions per month 28 ppm up to 130,000 Impressions per month Nominal Voltage Nominal Frequency Power Consumption 100 – 120 VAC or 220 – 240 VAC 50 Hz or 60 Hz Less than 1.
Printer Specifications Standard Features • 500-sheet Standard Input Tray • 150-sheet Multi Bypass Feeder • 500-sheet Standard Face-down Output Bin • IEEE 1284 Bidirectional Parallel Interface • USB Interface • CentreWare Administration Software • Unidirectional Windows Drivers • Internet Printer Administration Embedded HTTP Server • PostScript 3 Language Available Options • 16 MB DIMM • 32 MB DIMM • 64 MB DIMM • 8 MB Flash DIMM • Hard Disk • 10Base2 Ethernet Network Interface Card • Token Ring Network I
Printer Specifications A-4 ❖ User Guide
Notices and Certifications B x i dneppA FCC Notices…USA ............................................................. B-2 Radio Frequency ............................................................. B-2 Certifications…Canadian ................................................... B-4 60 HZ, 115V .................................................................. B-4 European Markets ............................................................. B-5 CE .........................................................
FCC Notices…USA FCC Notices…USA Radio Frequency This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manuals, may cause interference with radio communications. The equipment, in its base configurations (See the Caution Statement on page B-3.
FCC Notices…USA The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. To assure compliance with FCC regulations on electromagnetic interference, use a properly shielded and grounded cable.
Certifications…Canadian Certifications…Canadian 60 HZ, 115V B-4 ❖ User Guide The equipment is listed by the Underwriters Laboratories, UL 1950, certified by Canadian Standards Association, CSA22.2, No.
European Markets European Markets CE The CE marking applied to this product symbolises Xerox Ltd Declaration of Conformity with the following applicable Directives of the European Union. Council Directive 73/23/EC amended by Council Directive 93/68/EC, on the harmonisation of the laws of the Member States related to equipment designated for use within certain voltage limits. Council Directive 89/336/EC, approximation of the laws of the Member States related to electromagnetic compatibility.
European Markets WARNING (Class A products according to EN55022) This is a Class A product. In a domestic environment, this product may cause radio interference in which case, the user may be required to take adequate measures. WARNING (Immunity) In order to allow this product to operate in proximity to Industrial, Scientific, and Medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures taken.
European Markets EN55022 Configuration Specification Base Printer EN55022-B Base Printer with Token Ring EN55022-A Appendix B: Notices and Certifications ❖ B-7
Safety Extra Low Voltage Safety Approval The printer’s printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-party accessories attached to the system must meet or exceed the requirements listed above.
Printer Options C x i dneppA Optional Equipment ..........................................................
Optional Equipment Optional Equipment The optional equipment described in this User guide allow you to add special features to your printer or upgrade your printer system to meet your particular needs. Table C.1 on page C-3 provides a brief description of each enhancement available. The part number needed to place an order can be found on the Supplies/Options Guide that came with the printer. Normally, the optional equipment kits come with installation instructions.
Optional Equipment Table C.1 Optional Equipment Optional Kits Use Hard Drive Allows for secure job and proof job printing, storage of fonts and overlays, and increases the productivity of multiple-page jobs via electronic pre-collation. 500 sheet feeder with option of A3/Ledger size tray or A4/Letter size tray Additional media tray and feeder. The tray is interchangeable with Tray 1 or any 500 Sheet Feeder. 2,000 Sheet Feeder Enables loading of up to 2,000 sheets of paper of A4 or Letter size.
Optional Equipment Table C.1 Optional Equipment (continued) Optional Kits Memory (DIMMs) Use Increases the font capability and enhances the speed of data transfer and complex page processing.
Index XI A C A3 size paper Dimensions • 2-4 Supported trays/ bins • 2-4 CDs • 1-9 ➝ 1-11 A4 size paper Dimensions • 2-4 Supported trays/ bins • 2-4 A5 size paper Dimensions • 2-4 Supported trays/ bins • 2-4 A6 size paper Dimensions • 2-4 Supported trays/ bins • 2-4 B B4-JIS size paper Dimensions • 2-4 Supported trays/ bins • 2-4 B5-JIS size paper Dimensions • 2-4 Supported trays/ bins • 2-4 Cleaning the printer • 4-2 Collating output PCL jobs • 3-11 PostScript jobs • 3-24 Com10 size envelopes Dimens
D C5 size envelopes Dimensions • 2-4 Supported trays/bins • 2-4 H D I Demo Page Printing • 3-57 Interface connectors Location • 1-6 Disk Directory Printing • 3-57 L DL size envelopes Dimensions • 2-4 Supported trays/bins • 2-4 Draft Mode • 3-19, 3-30 Drivers Configuring • 3-5 Installing • 3-5 PCL emulation Description • 3-4 Features • 3-6 Using • 3-7 ➝ 3-20 PostScript Description • 3-5 Features • 3-6 Using • 3-21 ➝ 3-34 Hard Drive • C-3 Labels Sizes supported • 2-4 Supported Trays/Bins • 2-4 Lase
O O Offset Catch Tray Capacity • 2-4 Location • 1-8 Paper sizes supported • 2-4, 2-5 Using • 3-58 Offsetting output • 3-12, 3-25, 3-58 Overlays • 3-20 P Page Description Languages • 1-5 Page overlays • 3-20 Paper Jams See Paper jams Selecting for use • 2-2 Sizes supported A3/Ledger size tray • 2-4 A4/Letter size tray • 2-4 Multi bypass feeder • 2-4, 2-5 Offset Catch Tray • 2-4, 2-5 Standard output bin • 2-4, 2-5 Tray 1 • 2-4, 2-5 Tray 2 • 2-4, 2-5 Tray 3 • 2-4, 2-5 2,000 sheet feeder • 2-4 Unacceptable fo
S Resolution • 1-5 S Secure printing PCL jobs • 3-8 PostScript jobs • 3-21 Serial card • C-3 Standard output bin Capacity • 2-4 Location • 1-6 Paper sizes supported • 2-4, 2-5 Statement size paper Dimensions • 2-4 Supported trays/bins • 2-4 T Test Print Printing • 3-57 Token Ring Card • C-3 Toner See Laser print cartridge Top cover Location • 1-6, 1-7 Transparencies Sizes supported • 2-4 Supported Trays/Bins • 2-4 Tray 1 Capacity • 2-4 Location • 1-6 Paper sizes supported • 2-4, 2-5 Tray 2 Capacity • 2-4
