The Xerox DocuPrint N3225 and N4025 Network Laser Printers User Guide
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc. Printed in the United States of America.
Contents i Safety Notes ................................................................ 1 Note, Caution and Warning Symbols ...................................... 2 Electrical Safety ...................................................................... 3 Maintenance Safety................................................................ 4 Operational Safety ................................................................. 5 Chapter 1 Getting to Know Your Printer ..................................
Memory Expansion......................................................... 1-10 Hard Disk Drive Option .................................................. 1-11 Secure Printing ............................................................... 1-11 Proof Printing ................................................................. 1-11 Send Once, RIP Once, Print Many................................... 1-12 Power Saver ................................................................... 1-13 Printer Generated Reports.
The Display .................................................................... 3-10 The Indicator Lights........................................................ 3-11 The Keys ........................................................................ 3-12 Menu Options ................................................................ 3-14 Printing a Password Job.................................................. 3-28 Deleting a Password Job .................................................
Clearing Paper Jams ......................................................... 5-6 Clearing Area A (Without Duplex Module) ...................... 5-14 Clearing Area A (With Duplex Module) ........................... 5-16 Clearing Area B .............................................................. 5-18 Clearing Area C .............................................................. 5-18 Clearing Area D.............................................................. 5-19 Clearing Area E .........................
Safety Notes The printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.
Note, Caution and Warning Symbols Note, Caution and Warning Symbols Throughout this User Guide and the other printer guides, several symbols are used to emphasize useful, important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer. This symbol indicates a caution against performing any action that may damage your printer or degrade performance.
Electrical Safety Electrical Safety • Use the power cord supplied with your printer. • Do not place the printer where people may step on the power cord. • Do not place objects on the power cord. • Do not override or disable electrical or mechanical interlocks. • Do not block or cover slots and openings on the printer. Without adequate ventilation, the printer may overheat. Do not push objects into slots and openings on the printer.
Maintenance Safety Maintenance Safety • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of unapproved supplies can cause poor performance and could create a dangerous situation. • Do not let dust accumulate on the printer; use a slightly damp cloth to remove dust. • Use the supplies and cleaning materials only as directed in this manual. Keep all these materials out of the reach of children.
Operational Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer. • Use the materials and supplies specifically designed for your printer.
Operational Safety • Do not place the printer near a heat source or in direct sunlight. • Do not place the printer in line with the cold air flow from an air-conditioning system. • Place the printer on a level, solid surface with adequate strength for the weight of the machine. The weight of the printer without any packing materials is 99-105 lbs. (45-48 kg). • If you plan to move the printer, always make sure that the print cartridge carrier is in its rest position.
Getting to Know Your Printer 1 r e tpahC Introduction ...................................................................... 1-3 Printer Features ................................................................. 1-4 Paper Handling .............................................................. 1-4 Automatic Tray Sequencing ............................................ 1-6 Connectivity ................................................................... 1-7 Page Description Languages .........................
Getting to Know Your Printer Printer Generated Reports ............................................. 1-14 Printer Components ......................................................... 1-15 Printing a Configuration Sheet ......................................... 1-18 Printer Documentation .................................................... 1-19 Printed Documentation ................................................ 1-19 Product CD ..................................................................
Introduction Introduction In this chapter you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform all the steps outlined in the Quick Install Guide that came with the printer and install the necessary cables. Your printer may have one or more optional features installed. First verify your exact equipment options before proceeding further.
Printer Features Printer Features Your printer has many special features that allow you to achieve the results you need for your specific print job. Features vary slightly according to the options you are using and the memory installed in the printer. This section will help you become familiar with your printer’s features and capabilities. Paper Handling Your printer has several paper input source and paper output options as described below.
Printer Features Standard Output The printer comes with two standard output destinations. • The 200 Sheet Face-up Bin holds up to 200 sheets of Letter/A4 paper. • The 500 Sheet Face-down Bin with offset capability holds up to 500 sheets of paper and can offset print jobs. Output Options Two additional output destinations are available. • The 10-bin Mailbox/Collator sits on top of the Face-down Bin. Output can be directed to any one of its 10 bins, and each bin has a capacity of 100 sheets of 20 lb. paper.
Printer Features • 2000 Sheet Finisher can be installed only on console versions of the printer (i.e., versions which have the 2,500 Sheet Feeder). It has three output bins with a total maximum capacity of 2,000 unstapled sheets, up to 667 unstapled sheets per bin. There is stapling capability for all three bins. Stapled output is delivered face down. The stapler can staple sets of up to 50 sheets. It has three stapling positions. The customer-replaceable stapling cartridge contains 5,000 staples.
Printer Features Connectivity The printer contains the following standard interfaces for connecting to a host computer or network: • IEEE 1284 Parallel • Universal Serial Bus (USB) • 10/100Base-T Ethernet Optional interfaces: • 10Base2 Ethernet • Token Ring • RS232 Serial Installing an optional network interface disables the onboard 10/100Base-T Ethernet interface. Removing an optional network interface enables the on board 10/ 100Base-T Ethernet functionality again.
Printer Features Page Description Languages Your printer includes these Page Description Languages (PDLs): • An emulation of HP PCL 5e • An emulation of HP PCL 6 • An emulation of HP PJL • Adobe PostScript 3 Edge to Edge Printing You can print PostScript and PCL Emulation jobs all the way to the edge of the page. However, there is a 4 mm border on all edges, with all paper sizes, where print quality cannot be guaranteed.
Printer Features Resolution The printer provides the following resolutions: • 600 x 600 dots per inch (dpi) • 1200 x 1200 dpi quality • 300 x 300 dpi (PCL 5e only) The printer is set to print at 600 x 600 dpi (dots per inch). You can also print draft-quality jobs in which the printer automatically reduces the amount of toner by two-thirds (and prints a draft-quality output). Draft Mode can be selected on a per job basis from the printer drivers.
Printer Features Print Speed Print speed depends on the model/configuration of your printer and the complexity of your print jobs. Maximum rated print speed is either 32 ppm or 40 ppm. Memory Expansion The base printer contains 12 MB of Flash memory and 32 MB of DRAM installed as standard. There are three option slots each supporting 16, 32, or 64 MB DRAM DIMMS or 8 MB Flash ROM DIMMs. The maximum DRAM memory, both on-board and added via DIMMs is 192 MB. Memory added beyond this limit is ignored.
Printer Features Hard Disk Drive Option An optional Hard Disk Drive is also available, and is used for storing fonts, forms and macros, enabling secure and proof job printing and automatic collation of multiple sets of a document. (Refer to Chapter 3 of the System Administrator Guide for more information about using the Hard Disk Drive to download fonts and macros.) Secure Printing The printer allows users to define and control what are called “secure jobs.
Printer Features Send Once, RIP Once, Print Many The printer driver sends data to the printer only once, regardless of the number of copies specified. This conserves valuable network resources and allows users to resume their applications quickly. Once the data reaches the printer, it analyzes the job to determine the amount of memory the rasterized data will require.
Printer Features Power Saver After 60 minutes of inactivity, the printer automatically turns off internal components to reduce the amount of electricity used. The printer automatically turns those components back on when it receives a print job. Using the printer's Control Panel menu system, you can send the printer into Power Saver mode after your choice of 15, 30, 60, 90, 120 or 180 minutes of inactivity. Sixty minutes is the default. You can also disable the Power Saver mode entirely.
Printer Features Printer Generated Reports You can print any of the following reports from the Print Menu. • The Configuration Sheet lists printer name, software revision level, communication parameters settings, options installed, current option setting in the Control Panel's menu system and print counts. • The PCL Demo provides a sample of the printer's capabilities and lists the printer's key features. • The PCL Font List shows the PCL fonts that are currently available.
Printer Components Printer Components The major components of the printer are indicated in Figures 1.1 to 1.4. Figure 1.1 Base printer components Front View 1 Face-up Output Bin 2 Door A 3 50 Sheet Bypass Feeder 4 Door B 5 Face-down Output Bin 6 Power switch 7 Control Panel 8 Front cover 9 Paper Tray 1 10 Paper Tray 2 Rear View 1 Power cord receptacle 2 Hand grips 3 Controller Board with host/ network interface ports.
Printer Components Figure 1.2 Console configuration with options Front View 1 10-bin Mailbox/Collator 2 Face-up Output Bin 3 Duplex Module 4 100 Envelope Feeder 5 2,500 Sheet Feeder (with Paper Trays 3, 4, and 5) Figure 1.
Printer Components Figure 1.
Printing a Configuration Sheet Printing a Configuration Sheet A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet. The following operator sequence from the printer Control Panel will cause a Configuration Sheet to be printed: 1. Press Menu Up or Menu Down until you see: Menus Print Menu on the Display. 2. Press Item Up or Item Down until you see: Print Menu Config Sheet on the Display. 3. Press Enter printed.
Printer Documentation Printer Documentation Printer documentation is provided in several different places. This section will serve as an initial roadmap to that documentation. Printed Documentation You have received the following pieces of documentation: 1. A Quick Install Guide which shows you how to get the printer up and running. 2. This User Guide which provides you with the basic information needed to use your printer.
Printer Documentation Product CD This CD contains the following pieces of information: • The User Guide • The System Administrator Guide The System Administrator Guide also contains a considerable amount of more detailed user information. The documents on the CD are provided as PDF files with hyperlink capabilities that allow you to easily jump to and access different areas of the document.
Loading Print Media 2 r e tpahC Selecting Print Media ......................................................... 2-2 Storing Paper .................................................................... 2-7 Loading Paper ................................................................... 2-8 Trays 1, 2, and 3 (if installed) ........................................ 2-9 Trays 4 and 5 in the 2,500 Sheet Feeder ...................... 2-14 50 Sheet Bypass Feeder ................................................
Selecting Print Media Selecting Print Media This chapter will help you understand what kinds of paper you can use with the printer and also how to properly position paper in the different paper input sources. Table 2.1 on page 2-4 lists the size paper, envelopes, and other print media you can use with all input trays. Table 2.2 on page 2-6 lists the capacities of the printer’s output bins. The printer supports paper weights as follows: • 17-75 lbs. (64-200 g/m2) via paper trays • 17-44 lbs.
Selecting Print Media The following media are unacceptable for use in the printer.
Selecting Print Media Table 2.1 Acceptable media sizes and capacities for input trays Tray 1 Tray 2 Tray 3 A3 297x420 mm SEF2 • • A4 210x297 mm LEF2 • • A5 148x210 mm LEF • Media Size1 Tray 4 Tray 5 50 Sheet Bypass Feeder • • • • A6 105x148 mm SEF • Statement 5.5x8.5” LEF • • B5-JIS 182x257mm LEF • • B4-JIS 257x364mmSEF • • Executive 7.25x10.5” LEF • • • • Letter 8.5x11” LEF • • • • Folio 8.5x13” SEF • • • Legal 8.
Selecting Print Media Table 2.1 Acceptable media sizes and capacities for input trays (continued) Media Size1 Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 50 Sheet Bypass Feeder 100 Envelope Feeder • • • • • • • • Envelopes COM-10 4.1x9.5”LEF Monarch 3.8x7.5”LEF DL 110x220mmLEF C5 162x229mm LEF Transparencies A4 210x297 mm LEF Letter 8.5x11” LEF • • Labels A4 210x297 mm LEF Letter 8.5x11” LEF • • Custom • Width: 110-297mm/3.9-11.7” Length: 148-432mm/5.
Selecting Print Media Table 2.2 Acceptable media sizes and capacities for output bins Face-down Bin Face-up Bin 10-bin Mailbox/ Collator 3-Bin Finisher/ Stapler A3 297x420 mm • • • •1 A4 210x297 mm • • • • A5 148x210 mm • • • • A6 105x148 mm • • Statement 5.5x8.5” • • • • B5-JIS 182x257mm • • • • B4-JIS 257x364mm • • • •1 Executive 7.25x10.5” • • • • Letter 8.5x11” • • • • Folio 8.5x13” • • • •1 Legal 8.
Storing Paper Storing Paper Print quality is optimized when paper and other print media are stored properly. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment. • Avoid storing paper in such a way as to cause wrinkling, bending, curling, etcetera. • Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using. • Do not expose paper to direct sunlight or high humidity.
Loading Paper Loading Paper The printer accepts paper from the following input trays: • Trays 1 (500 sheets) and 2 (500 sheets) in the printer (see page 2-9) • Tray 3 (500 sheets), the top tray in the optional 2,500 Sheet Feeder (see page 2-9) • Trays 4 (1,000 sheets), the lower left tray, and 5 (1,000 sheets), the lower right tray, in the optional 2,500 Sheet Feeder (see page 2-14) • The 50 Sheet Bypass Feeder in the printer (see page 2-17) • The optional 100 Envelope Feeder (see page 2-23) • Do not atte
Loading Paper Trays 1, 2, and 3 (if installed) Trays 1 and 2 in the printer, and Tray 3 in the optional 2,500 Sheet Feeder, hold up to 500 sheets of 20 lb. (80 g/m2) paper each. Refer to the section “Selecting Print Media” (page 2-2) for acceptable paper sizes and weights. 1 Pull out the tray (Tray 1 is shown) until it stops. 2 Prepare a stack of paper, making sure the tops of the sheets are aligned. 3 Gently lift the paper guide and slide it all the way until it stops.
Loading Paper 4 Press down the gray handle and slide the side guide all the way until it stops. 5 Place the paper in the tray, between the guides (see Figure 2.1 on page 2-12 and Figure 2.2 on page 2-13 for orientation). Do not stack paper above the indicated mark. 2-10 ❖ User Guide 6 Adjust the side guide to the paper length. 7 Align the edges of the paper stack.
Loading Paper 8 Adjust the paper guide to the paper width. Make sure the guide is locked firmly in the guide hole on the bottom of the tray, and that both the side and width guides are set correctly for the size of paper you are using. 9 10 If changing paper size, you may want to insert the correct paper size label in the paper size slot on the front of the tray. Push the tray all the way back into the printer until it latches.
Loading Paper Figure 2.
Loading Paper Figure 2.2 Trays 1/2/3 paper orientation (short edge feed) Top View 1 Duplex printing 2 Simplex printing Load the following paper sizes with the short edge on the left (leading into the printer): Legal Folio Ledger A3 B4-JIS The paper in this illustration looks like letter or A4 size paper, but it is not. The graphic is only a generic representation of the paper sizes listed above.
Loading Paper Trays 4 and 5 in the 2,500 Sheet Feeder 2-14 ❖ User Guide Trays 4 and 5 in the optional 2,500 Sheet Feeder hold up to 1,000 sheets of 20 lb. (80 g/m2) paper each (in A4, Letter and Executive size only). The following procedure uses Tray 4 as an example, but can be used for Tray 5 as well. 1 Pull out the tray until it stops. 2 Prepare a stack of paper, making sure the tops of the sheets are aligned.
Loading Paper 3 Place paper in the tray, against the left side (refer to Figure 2.3 on page 2-16 for orientation). Slide back the stop. Do not stack paper above the indicated mark. 4 Push the tray back in. .
Loading Paper Figure 2.
Loading Paper 50 Sheet Bypass Feeder The 50 Sheet Bypass Feeder holds up to 50 sheets of 20 lb (80 g/m2) paper. Refer to the section “Selecting Print Media” (page 2-2) for acceptable media sizes and weights. 1 If necessary, pull out the extension tray to fit the length of paper to be used. 2 Place the paper along the right side of the Bypass Feeder (refer to Figure 2.4 on page 2-19 and Figure 2.5 on page 2-20 for paper orientation, and to Figure 2.6 on page 2-21 for envelope orientation).
Loading Paper 2-18 ❖ User Guide 4 Push the paper as far as it can go into the printer. 5 When finished printing from the Bypass Feeder, remove any remaining paper from the tray and push back the extension tray (if necessary), as paper will be fed from the Bypass Feeder if it is selected in the tray sequence.
Loading Paper Figure 2.
Loading Paper Figure 2.
Loading Paper Figure 2.6 50 Sheet Bypass Feeder envelope orientation1 Top View 1 Com-10, DL, or Monarch Envelope 2 C5 Envelope 1 Some PostScript applications require that the envelopes be loaded with the return address corner on the right side of the stack and leading as the envelopes go into the printer. Test your application for proper orientation.
Loading Paper Figure 2.7 50 Sheet Bypass Feeder Transparency orientation Top View 1 Transparency The stripe must be on the leading edge of the transparency. The rough side of the transparency is up and the smooth side is down.
Loading Paper 100 Envelope Feeder The 100 Envelope Feeder is an optional paper handling device available for the printer. Refer to Table 2.1 on page 2-4 for acceptable envelope sizes. 1 Prepare a stack of envelopes, making sure all flaps are closed and the envelopes are not stuck together. 2 Lift the envelope stopper and insert the stack with the flap-side up and the long edges leading into the printer. 3 Slide the side guide so that it touches the edges of the envelope stack lightly.
Automatic Tray Switching Automatic Tray Switching Automatic tray switching, available for both PCL and PostScript jobs, enables you to group two or more input trays together into one logical tray, and in a specific order in which the trays will be searched to satisfy an input request. Tray switching is useful for: • Increasing paper capacity.
Automatic Tray Switching Paper Size/Type Mismatch Paper size/type mismatch occurs when the requested size is not available in the printer. This can be caused by running out of paper in a tray that is configured for the requested paper, or by requesting a paper that is not configured in the printer. The printer goes off-line under paper mismatch conditions. It automatically returns on-line and continues printing after the paper mismatch condition is resolved.
Duplex (Two-Sided) Printing Duplex (Two-Sided) Printing Once the optional Duplex Module is installed and Duplex printing is enabled in the Control Panel, you can print two-sided (duplex) jobs. Duplex printing can also be enabled from your printer driver. Use only the size paper listed in Table 2.3 for two-sided jobs. Do not use envelopes, card stock, transparencies, or label paper for duplex jobs. Table 2.
Printing 3 r e tpahC Introduction ...................................................................... 3-2 Using the Printer Drivers .................................................... 3-3 Installing the Printer Drivers ........................................... 3-4 Configuring the Printer Drivers ........................................ 3-4 Using the Driver’s Features ............................................. 3-5 Using the Control Panel .....................................................
Introduction Introduction This chapter provides information on: • Using printer drivers to control the printer’s output. • The features of the printer’s Control Panel, and its use to generate printer reports such as the Configuration Sheet. For information on network-specific printing issues and printer management software, refer to the documentation on the printer’s CD-ROM.
Using the Printer Drivers Using the Printer Drivers Your printer offers many special features that are designed to produce the highest quality black and white prints while giving you the flexibility you need to print a variety of documents. These features are accessed through the printer drivers. The way these features are accessed depends on both the printer driver that you are using and your computer’s operating system. Your printer supports the PCL printer drivers listed in Table 3.
Using the Printer Drivers Table 3.2 PostScript printer drivers Environment Windows Printer Driver Windows 95/98 Windows NT 3.5.1 Windows NT 4.0 IBM OS/2 OS/2 Version. 2.1 OS/2 WARP Macintosh System 7.x, 8.x UNIX (Sun Solaris, Sun OS, SCO UNIX, IBM AIX, HP-UX, DEC) Sun Solaris 2.5, 2.5.1, 2.6 Sun OS 4.14 IBM AIX 4.2.x, 4.3.x HP-UX 10.x, 11.x Installing the Printer Drivers Inside the cover of the Product CD-ROM case is a booklet with instructions on how to load your printer drivers.
Using the Printer Drivers Using the Driver’s Features At a minimum, your printer’s drivers enable you to control the following aspects of printing: • Select an input tray from which to draw paper or other print media. • Select an output bin to which the print job will be delivered. • Select simplex or duplex operation (if the duplex option is installed). • Select paper size, orientation and media. • Select the number of copies. • Select collating. • Select stapling for jobs sent to the Finisher. Table 3.
Using the Printer Drivers Table 3.3 Printer driver features Feature Secure Printing Proof Printing Cover Sheets Edgeto-Edge N-Up Watermark Overlay Duplex Windows 95/98 C C C C C C C C Windows NT 4.0 C C C C C C C C Windows 95/98 C C C C C C N C Windows NT 4.0 C C C C C C N C Windows 95/98 C C C C C C N C Windows NT 4.0 C C C C C C N C MAC PS N N N N N N N N OS/2 PS N N N N N N N N Sun Solaris 2.5, 2.5.1, 2.
Using the Printer Drivers Secure Printing Use this feature when your printer is used as a remote workgroup printer and you need to print a confidential document. It is only available when the optional hard drive is installed. To use this feature, select Secure Print and enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Your job will be held by the printer until you enter the password at the printer’s Control Panel to release it.
Using the Printer Drivers Cover Sheets Use this feature when you want the first page of your document to be printed on different paper stock. In this way, you can specify the paper size or media type to be used for the front cover of the document. Edge-to-Edge This feature lets you print text and images to the physical edge of the page. If not selected, the printer defaults to predetermined printable areas for each paper size.
Using the Control Panel Using the Control Panel The Control Panel: • Displays information about the status of the printer (or the job in progress). • Provides the means for changing printer settings and printer defaults to control how it operates. • It allows you to print reports and password-protected pages stored on the optional hard drive. As shown in Figure 3.1, your printer’s Control Panel will either have icons and text, or icons only. Figure 3.1 Control Panel North America Control Panel 1.
Using the Control Panel The Display The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, the display will show after warming up: Ready This message appears whenever the printer is online and ready to accept print jobs. The display will also show: Processing... when processing data, and: Waiting when waiting for more data.
Using the Control Panel The Indicator Lights Table 3.4 The Control Panel contains four indicator lights. Table 3.4 describes the function of each Indicator Light. Indicator lights and their functions Light On Line (Green) Function Lights when the printer is online. Flashes when the printer is going from online to offline.
Using the Control Panel The Keys The Control Panel keypad consists of eight keys, identified with international symbols and/or labeled in English. The keys are also numbered 0 - 7. Table 3.5 describes the function of each key. Table 3.5 Control Panel keys and their functions Key On Line Description • If the printer is online and not in the menu system, takes the printer offline. All pages currently in the paper path are printed and then printing pauses until the printer is brought online again.
Using the Control Panel Table 3.5 Control Panel keys and their functions (continued) Key Item Down Description • If in the menu system, causes the Control Panel to scroll through the items in the current menu from top to bottom. • If not in the menu system, this key is ignored. Value Up • If in the menu system, and an item is displayed, causes the Control Panel to scroll through the values for the current item from bottom to top and displays the default value for the current item.
Using the Control Panel Menu Options Table 3.6 on the next page lists the variables that can be controlled at the printer’s Control Panel, organized by menu in the order in which they appear when scrolling through the display. Since these variables are generally used in configuring the printer’s default settings—a System Administrator’s task—specific details of the menu items and their values are contained in the System Administrator Guide on the product CD.
Using the Control Panel Table 3.6 Menu Options Menu Job Menu Password Menu Description and Items Allows you to cancel the job currently processed by PCL or PostScript, or to force a form feed on a partially formatted job in PCL. Cancel Job Cancels the job currently printing. Form Feed Causes a partial PCL page to be ejected when the Form Feed LED is on. Restart Printer Re-boots the printer as if the power was cycled, but bypasses power on diagnostics.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Tray Menu Description and Items Allows you to access tray settings for PCL and PostScript jobs. Envelope Size1 Defines the envelope size that is loaded in the envelope feeder. Envelope Type1 Defines the envelope type that is loaded in the envelope feeder. MBF Size1 Defines the paper size that is loaded in the MBF. MBF Type1 Defines the paper type that is loaded in the MBF. Tray 1 Type Defines the type of paper installed in Tray 1.
Using the Control Panel Table 3.6 Menu Options (continued) Menu PCL Menu Description and Items Allows you to establish the default configuration for the printer when printing PCL emulation jobs. Font Number Sets the default font in PCL. Pitch Sets the pitch of the default font in PCL when the default font already selected is a scalable fixed pitch font. Point Size Sets the point size of the default font in PCL when the default font already selected is a scalable proportional spaced font.
Using the Control Panel Table 3.6 Menu Options (continued) Menu System Menu Description and Items Allows you to set general printer features. Language Sets the language used for Control Panel display messages and generated reports. Paper Size Sets the default paper size used in PCL and PostScript. Paper Type Sets the default paper type used in PostScript and PCL.
Using the Control Panel Table 3.6 Menu Options (continued) Menu System Menu (continued) Description and Items Resolution Sets the default resolution for PCL and PostScript jobs. Output Timeout Determines how many seconds the system will wait after a bin is filled before directing output to an alternate bin. Output Offset Enables or disables alternately offsetting output from jobs. Output Dest Sets the default paper output destination for PCL and PostScript jobs.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Parallel Menu Serial Menu Description and Items Allows you to set options for the parallel port connection. Port Enable Enables or disables the parallel port. Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. Parallel PDL Sets the default Print Description Language emulation for the parallel port.
Using the Control Panel Table 3.6 Menu Options (continued) Menu USB Menu Ethernet Menu Description and Items Allows you to set options for the USB port connection. Port Enable Enables or disables the USB port. Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence. USB PDL Sets the default Print Description Language emulation for the USB port.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Ethernet Menu (continued) Description and Items NetBEUI PDL Sets the default emulation for the Ethernet NetBEUI interface. NetBEUI Bin PS Enables or disables the NetBEUI binary mode of PostScript. AppSocket Enabl Enables or disables the Ethernet AppSocket interface. AppSocket PDL Sets the default Print Description Language emulation for the Ethernet AppSocket interface.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Token Ring Menu Description and Items Allows you to set options for the Token Ring port connection (and appears only if the optional Token Ring interface is installed). LPR Enable Enables or disables the Token Ring LPR protocol. LPR Banner Enables or disables the LPR banner sheet. LPR PDL Sets the default Print Description Language emulation for the Token Ring LPR protocol.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Token Ring Menu (continued) Description and Items TTalk Enable Enables or disables the Token Ring TokenTalk protocol. HTTP Enable Enables or disables the Token Ring HTTP Server protocol. IP Address Res Sets the method used to resolve (assign) the IP address, including Sub Net mask and default gateway. IP Address Sets the four byte IP address. This item appears only if the IP Address Res is set to static.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Novell Menu Description and Items Allows you to modify Novell parameters. Novell Enable Enables or disables the Novell protocol. Novell PDL Sets the default Print Description Language emulation for the Novell protocol. Novell Binary PS Enables or disables the Novell binary mode of PostScript. Novell Mode Sets the PServer mode for the Novell protocol. Frame Type Sets the frame type used for the Novell protocol.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Print Menu Description and Items Allows you to generate printer reports. Config Sheet Prints a Configuration Sheet showing the printer's current information and menu settings. PCL Demo Prints a sample page demonstrating the printer's capabilities. PCL Font List Prints a list of PCL fonts currently loaded. PS Font List Prints a complete list of all PostScript language typefaces.
Using the Control Panel Table 3.6 Menu Options (continued) Menu Reset Menu Description and Items Allows you to access printer reset functions (and appears only when the printer is powered on while holding down the Online and Enter keys). Factory Defaults Resets menus to factory defaults. Network Defaults Resets parameters in the Ethernet, Token Ring, and Novell Menus to factory defaults. Demo Mode Places the printer in demo mode.
Using the Control Panel Printing a Password Job To print a password job sent to the printer and stored in the optional hard drive (such as a secure job or proof job), follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu 2 Press Item Up or Item Down and you will see: Enter Password _xxx 3 Enter the job’s numeric password and you will see: All Jobs Print 4 Press Enter to print all jobs.
Using the Control Panel Deleting a Password Job To delete a password job sent to the printer and stored in the optional hard drive (such as a secure job or proof job), follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Password Menu 2 Press Item Up or Item Down and you will see: Enter Password _xxx 3 Enter the job’s numeric password and you will see: All Jobs Print 4 Press Value Up or Value Down and you will see: All Jobs Delete 5 Press Enter to delet
Using the Control Panel Generating a Printer Report Your printer provides the following reports that can be printed: • Configuration Sheet • PCL Demo • PCL Font List • PostScript Font List • Menu Map • Test Print • Disk Directory (if the optional hard drive is installed) • Fault History To print one of these reports, follow these steps: 1 At the Control Panel, press Menu Up or Menu Down until you see: Menus Print Menu 3-30 ❖ User Guide 2 Press Item Up or Item Down until you see the page you want to
Using the Control Panel Using the 10-bin Mailbox/Collator The 10-bin Mailbox/Collator is an optional output device available for the printer. It handles all supported paper sizes, except A6 and envelopes, in 10 individually addressable bins at up to 100 sheets per bin. Mailbox Sorter Modes There are two different Mailbox/Sorter modes provided by the 10-Bin Collator: • Mailbox Mode: Each mailbox bin can be addressed individually using the job destination functionality contained in the printer driver.
Using the Control Panel Duplex Printing With the optional duplex unit installed, you can print two-sided (duplex) jobs. Use only the paper size listed in Table 2.3 on page 2-26. Do not use envelopes, postcards, transparencies, or label paper for duplex jobs. To print duplex, select it in your printer driver when you set printer properties (for all jobs) or when you print a document for a specific job.
Using the Control Panel Figure 3.2 Duplex binding orientation and Control Panel menu settings Portrait Orientation: Set Duplex to Long Edge. Portrait Orientation: Set Duplex to Short Edge. Landscape Orientation: Set Duplex to Long Edge. Landscape Orientation: Set Duplex to Short Edge.
Using the Finisher Using the Finisher Features The finisher option has three output bins with a total maximum capacity of 2,000 unstapled sheets, up to 667 unstapled sheets per bin. Stapled output can be sent to all three bins. Built-in Stapler The stapler can staple sets of up to 50 sheets. It has three stapling modes (Front for portrait, Back for landscape, and Dual for booklet mode).
Using the Finisher Job Offsetting The finisher supports offsetting of printed jobs in all three bins. Supported Paper Sizes All sizes of paper can be sent to the finisher except A6 and Envelopes. Mixed sizes of paper can be sent to the finisher bins as long as all the paper within a single job is the same size. Mixed paper sizes within the same job cannot be compiled and stapled. See Table 3.7 on page 3-37 for supported paper sizes.
Using the Finisher Bin Level Sensors Finisher sensors can detect the following bin conditions: • Empty • 50% • Full When a bin is full and the stack height does not allow additional sets to be sent to it, the destination of additional sets directed to the full bin is determined by the Output Timeout system parameter in the printer’s System Menu. Safety Limitation When Finisher Bin 3 is selected, the bins are raised to the highest position.
Using the Finisher Bin Capacity Each Finisher Bin is capable of stacking up to 667 sheets of 20 lb. paper for long edge feed (LEF) paper sizes and 333 sheets for short edge feed (SEF) paper sizes. The maximum stack height is decreased when stapled sets are delivered to each bin, since stapled sets affect the stability of the output stack. Table 3.7 lists the supported paper sizes and the maximum capacity for each bin based upon whether the output is unstapled or stapled. Table 3.
Using the Finisher Stapling Positions Stapling positions can be set at the User Interface or by the System Administrator. Letter, Statement, B5-JIS and Executive Paper Figure 3.3 illustrates the approximate position of staples for Letter, Statement, B5-JIS and Executive paper in Portrait, Landscape, and Inverse Landscape Modes based upon the stapling position indicated in the left hand column. Figure 3.
Using the Finisher A4 Paper Figure 3.4 illustrates the approximate position of staples for A4 paper in Portrait, Landscape, and Inverse Landscape Modes based upon the stapling position indicated in the left hand column. Figure 3.
Using the Finisher A5 Paper Figure 3.5 illustrates the approximate position of staples for A5 paper in Portrait, Landscape, and Inverse Landscape Modes based upon the stapling position indicated in the left hand column. Figure 3.
Using the Finisher A3 Paper Figure 3.6 illustrates the approximate position of staples for A3 paper in Portrait, Landscape, and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column. Figure 3.
Using the Finisher Ledger, Legal, B4-JIS and Folio Paper Figure 3.7 illustrates the approximate position of staples for Ledger, Legal, B4-JIS and Folio paper in Portrait, Landscape, and Inverse Landscape Modes based upon the UI parameters indicated in the left hand column. Figure 3.
Using the Finisher Paper Output Exception Conditions If a bin is not available, sets are directed to an available bin. The new bin is used until the original requested finisher bin is emptied. It is possible to send a combination of commands to select an output destination or feature that cannot be processed by the printer. Table 3.8 describes printer operations when these exceptions occur. Table 3.
Using the Finisher 3-44 ❖ User Guide
Maintaining the Printer 4 r e tpahC Regular Printer Maintenance .............................................. 4-2 Cleaning the Printer ....................................................... 4-2 Replacing the Laser Print Cartridge .................................... 4-3 Standard Configuration .................................................. 4-4 Duplex Configuration ..................................................... 4-7 Replacing the Maintenance Kit .........................................
Regular Printer Maintenance Regular Printer Maintenance Your printer is designed to need very little ongoing maintenance other than the replacements of consumable items as they reach their end of use. It is recommended that maintenance items be replaced when the end of use warnings appear on the Control Panel to avoid untimely image quality problems. However, it is always good practice to periodically clean any loose toner or foreign matter in your printer.
Replacing the Laser Print Cartridge Replacing the Laser Print Cartridge This section describes how to replace the printer Laser Print Cartridge in both a standard configuration printer and a printer with a Duplex Module attached. • Do not expose the Laser Print Cartridge to direct sunlight or artificial light for more than 15 minutes. Overexposure will permanently damage the photosensitive imaging drum. • Do not open the drum shutter or touch the green imaging drum surface.
Replacing the Laser Print Cartridge Standard Configuration Follow this procedure to replace the Laser Print Cartridge on a standard configuration printer. 1 Open Door A. 2 Open the front cover (which is spring loaded; you must hold it open or else it will shut). 3 Remove the Laser Print Cartridge by lifting the amber handle and gently pulling it out. Wrap the used Laser Print Cartridge in its original packing and return it as per directions in the packaging.
Replacing the Laser Print Cartridge 4 Remove the new Laser Print Cartridge from its package and pull out the protective paper sheet from the drum shutter. 5 Hold the Laser Print Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside. 6 Hold the amber handle with one hand and gently push the Laser Print Cartridge all the way into the printer. Do not touch any parts inside the printer. Make sure the cartridge is firmly seated in the printer.
Replacing the Laser Print Cartridge 7 Gently pull the sealing tape straight out in the direction of the arrow. If the tape is pulled out at an angle, it may break. 8 Close the front cover and Door A. When closing Door A, follow the instruction label on the door for the correct location at which to push the door closed.
Replacing the Laser Print Cartridge Duplex Configuration Follow this procedure to replace the Laser Print Cartridge on a printer with the Duplex Module installed. 1 Open the Duplex Module by pulling on its latch. 2 Open Door A. 3 Open the front cover (which is spring loaded; you must hold it open or else it will shut). 4 Remove the Laser Print Cartridge by lifting the amber handle and gently pulling it out.
Replacing the Laser Print Cartridge 5 Remove the new Laser Print Cartridge from its package and pull out the protective paper sheet from the drum shutter. 6 Hold the Laser Print Cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside. 7 Hold the amber handle with one hand and gently push the Laser Print Cartridge all the way into the printer. Do not touch any parts inside the printer. Make sure the cartridge is firmly seated in the printer.
Replacing the Laser Print Cartridge 9 Close the front cover and Door A. When closing Door A, follow the instruction label on the door for the correct location at which to push the door closed 10 Close the Duplex Module.
Replacing the Maintenance Kit Replacing the Maintenance Kit The Maintenance Kit includes these items: • Fuser Cartridge • Bias Transfer Roll (BTR) • 15 feedrolls (three for each paper input tray) The Fuser Cartridge, feedrolls and BTR have expected useful lives of 300,000 impressions. Printing can continue beyond this point. However, to ensure optimum print quality the Maintenance Kit should be replaced as soon as possible after 300,000 impressions from the previous kit installation.
Adding Staples to the Finisher Adding Staples to the Finisher The printer will pause during a stapling job when the staple cartridge in the optional Finisher is empty. Follow these steps to place a new staple cartridge into the Finisher. 1 Open the access door on the side of the Finisher. Staple replacement and jam clearance instructions are also displayed on the panel behind the access door. 2 Place one hand under the cartridge.
Adding Staples to the Finisher 4 Slide a new set of staples into the cartridge and pull the tab to release the packaging. Make sure the arrows on the package of staples face up. 4-12 ❖ User Guide 5 Slide the full Staple Cartridge into the Finisher until it snaps into place. 6 Close the access door. Stapling can now continue.
Troubleshooting 5 r e tpahC Before You Begin Troubleshooting ...................................... 5-3 Hardware ....................................................................... 5-4 Software ........................................................................ 5-4 Trays and Covers ............................................................ 5-4 Consumables ................................................................. 5-4 Error Messages ........................................................
Troubleshooting Solving Printing Problems ................................................ 5-26 Solving Print Quality Problems ......................................... 5-30 Additional Sources of Troubleshooting Assistance .............
Before You Begin Troubleshooting Before You Begin Troubleshooting If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance problems. Do not use tools or sharp objects to clear paper jams since this may damage the printer. Do not touch the surface of the Print Drum. Touching the drum may damage it. Avoid contact with the printer’s fuser area, which may be very hot.
Before You Begin Troubleshooting If your printer is not operating properly, make sure that the following hardware and software issues have been considered: Hardware • Is the printer plugged in? • Is the printer switched on? Software • Is the correct printer driver installed and selected for your printer configuration? Trays and Covers An improperly seated tray or an open cover will prevent printing.
Error Messages Error Messages Your printer displays messages on the Control Panel when operator intervention is required. There are two types of messages that require attention: • Printer fault messages are those that relate to printer shutdown, such as a paper jam. Action must be taken to resolve the fault. • Attention messages do not result in printer shutdown, but warn of action that should be taken to avert a shutdown.
Paper Jams Paper Jams Your printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed. After the paper jam has been cleared, the printer will resume operation to complete the print job. The pages in the print engine will be reprinted when the jam is cleared and printing resumes.
Paper Jams Table 5.1 Paper Jam Messages Message Description/Corrective Action Check Staple Cartridge The Stapler cartridge is not in position. Verify that the Stapler cartridge has been installed. and that it contains staples. Clear Area A Clear Env/Bypass A paper jam has occurred in Area A. Clear the Envelope Feeder or the Bypass Feeder. Then reset Tray 1. Clear Area A Reset Tray 1 A paper jam has occurred in Area A.
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Clear Area A,B Reset Tray 3 Description/Corrective Action A paper jam has occurred in Areas A and B. Use one of the following procedures to clear Area A: • “Clearing Area A (Without Duplex Module)” (page 5-14), or • “Clearing Area A (With Duplex Module)” (page 5-16). Then clear Area B (page 5-18) and reset Tray 3. Clear Area A,B,C Reset Tray 4 A paper jam has occurred in Areas A, B, and C.
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Description/Corrective Action Close Door E Door E is open. Close Door E, the Gate Cover of the finisher. Close Door F Door F is open. Close Door F, the Transport Cover of the finisher. Close Door G Door G is open. Close Door G, the Top Cover of the finisher. Close Staple Door The finisher’s stapler door is open. Close the stapler door. Finisher Failure Power Off/On Problem with finisher elevator, stackers, or compiler tray.
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Description/Corrective Action Fin Fail H5-86 Power Off/On Finisher stacker lower limit switch problem. Power off the printer. Then power it back on again. Install Staple Cartridge The finisher is out of staples. Remove the empty Staple Cartridge and install a new one. Refer to “Adding Staples to the Finisher” (page 4-11). Paper Jam Clear Area A A paper jam has occurred in Area A.
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Description/Corrective Action Paper Jam Clear Area B,C A paper jam has occurred in Areas B and C. Clear Areas B and C (page 5-18). Paper Jam Clear Area C A paper jam has occurred in Area C. Clear Area C (page 5-18). Paper Jam Clear Area D A paper jam has occurred in Area D. Clear Area D (page 5-19). Paper Jam Clear Area E A paper jam has occurred in Area E. Clear Area E (page 5-20).
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Description/Corrective Action Paper Jam Clear Env Feeder The printer cannot feed from the Envelope Feeder. Open the Envelope Feeder and remove any jammed envelopes. Paper Jam Clear Tray 5 A paper jam has occurred in Tray 5. Open Tray 5 and remove jammed paper. See“Clearing Paper Jams” (page 5-6) and “Clearing Tray 5” (page 5-22). Remove Output Finisher Bin 1 Finisher Bin 1 is full. Remove the output from Bin 1.
Paper Jams Table 5.1 Paper Jam Messages (continued) Message Description/Corrective Action Stapl Fail H5-92 Power Off/On The Staple Head did not switch ON within the specified time. Power OFF and ON the printer. Stapl Fail H5-93 Power Off/On The Stapler Failed in the Front Corner position. Power OFF and ON the printer. Stapl Fail H5-94 Power Off/On The Stapler Failed in the Front Straight position. Power OFF and ON the printer.
Paper Jams Clearing Area A (Without Duplex Module) Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads Cl ear Are a A and the printer does not have the Duplex Module installed. 1 Remove the Face-up Bin by lifting it up and out. 2 Open Door A. 3 Remove any jammed paper. A If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed.
Paper Jams B If the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull. Never touch the Fuser area (where a label indicating high temperature is located). C If the paper jammed in Area A is below the Fuser, remove it by gently pulling it away from the printer. 4 Close Door A, then re-attach the Face-up Bin.
Paper Jams Clearing Area A (With Duplex Module) Follow the procedure below to clear a paper jam from Area A when the Control Panel display reads Cl ear Are a A and there is a Duplex Module installed on the printer. 1 Remove any paper from the Face-up Tray, then open the Duplex Module. 2 Open Door A. 3 Remove any jammed paper. A If the leading edge of the paper is already in the Face-down Bin, gently pull out the paper until it is completely removed.
Paper Jams B If the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull. Never touch the heater area (where a label indicating high temperature is located). C If the paper jammed in Area A is below the Fuser, remove it by gently pulling it away from the printer. 4 Close Door A, then close the Duplex Module.
Paper Jams Clearing Area B Follow the procedure below to clear a paper jam from Area B of the printer when the Control Panel display reads Cle ar Are a B . 1 Open Door B and remove any jammed paper. For easier access to Door B, you can fold up the 50 Sheet Bypass Feeder (shown at left) or pull out the Envelope Feeder (if installed). 2 Close Door B by pressing it in the middle. If the Control Panel message indicates an Area C jam, continue to the section “Clearing Area C” below.
Paper Jams Clearing Area D Follow the procedure below to clear a paper jam from Area D (Mailbox/Collator) when the Control Panel display reads Cl ear Are a D . 1 Open Door D. 2 Remove any jammed paper. 3 Close Door D.
Paper Jams Clearing Area E Follow the procedure below when the Control Panel display reads: Paper Jam Clear Area E. 1 Clearing Area F 5-20 ❖ User Guide Lift the plastic roll cover under the paper transport, using the tab as indicated. Remove any paper under the roll cover. Release the roll cover when you have removed the paper. Follow the procedure below when the Control Panel display reads: Paper Jam Clear Area F. 1 Raise the cover of the Bypass Transport and remove any jammed paper.
Paper Jams Clearing Area G Clearing Area H Follow the procedure below when the Control Panel display reads: Paper Jam Clear Area G. 1 Raise the cover of the Door G and remove any jammed paper. 2 Close Door G when you are finished. Follow the procedure below when the Control Panel display reads: Paper Jam Clear Area H. 1 Raise the assembly at Area H and remove any jammed paper. 2 Close Door H when you are finished.
Paper Jams Clearing Tray 5 5-22 ❖ User Guide Follow the procedure below to clear a paper jam from Tray 5 of the 2,500 Sheet Feeder when the Control Panel display reads Re set Tra y 5 . 1 Open Door C and remove any jammed paper. Then close Door C. 2 Open and remove Tray 3 by lifting the tray from the front. Carefully pull out any jammed paper. Reseat the paper, then replace and close Tray 3.
Paper Jams 3 Open Trays 4 and 5. Carefully remove any jammed paper. Reseat the paper in the trays. 4 Lift the Tray 5 transport and carefully remove any jammed paper, then close Trays 4 and 5.
Paper Jams Clearing the Duplex Module 5-24 ❖ User Guide Follow the procedure below to clear a paper jam from the Duplex Module when the Control Panel display reads Cle ar Dup lx Unit . 1 Open the Duplex Module. 2 Open the inside cover of the Duplex Module.
Paper Jams 3 Remove any jammed paper in the direction of the arrow. 4 Close the inside cover of the Duplex Module, then close the Duplex Module.
Solving Printing Problems Solving Printing Problems Consult Table 5.2 for corrective actions when the printer will not print or when the printed output is not what you expect. Table 5.2 Printer operation problems Problem The printer will not print at all, or a file sent from the client/server will not print. Action 1. Check with your network administrator to see that the printer is powered up, connected to the network and that the network is operational. 2.
Solving Printing Problems Table 5.2 Printer operation problems Problem A printed page does not look as expected. Action 1. Make certain that the software application you are using to create your print job is configured properly. Refer to your software documentation. 2. Make sure the correct driver is being used. 3. Send a file containing PCL or PostScript commands to the printer. - If your page prints as it should, your printer and interface are functioning properly.
Solving Printing Problems Table 5.2 Printer operation problems Problem PostScript commands are printed instead of the PostScript job. Action 1. Make certain that the software application you are using to create your job is configured properly. Refer to your software documentation. 2. The job sent to the printer might have included an incorrect header, and therefore not have indicated that a PostScript job was being sent.
Solving Printing Problems Table 5.2 Printer operation problems Problem A PostScript or PCL job fails to print. Action For a PostScript job, do the following. • Check that you are using a PostScript or PCL printer driver. • For a PostScript job, set the Print PS Errors item in the System Menu to On and re-send the job. • If an error page prints, there is a problem in the PostScript coding. Correct the coding problem and re-send the job. Asking for features not available can cause a configuration error.
Solving Print Quality Problems Solving Print Quality Problems Table 5.3 lists common print quality problems, the possible cause, and recommended actions. The cases listed in Table 5.3 are probable causes only, and may not represent all of the possible cases that may occur under actual operating conditions. If you experience a problem that does not seem to fall under any of the cases listed in this table, or if you are concerned about any other aspect of printer operation, contact your dealer. Table 5.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Blank Prints Entire printed page is blank with no visible print. Possible Cause(s) Corrective Action(s) If just installed, the Laser Print Cartridge insert (tape) may still be in place. Remove the tape insert. Multiple sheets are being fed from the paper tray at the same time. Remove the paper from the paper tray and fan it. Ensure that paper is correctly loaded in the tray with edges under metal corners.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Possible Cause(s) Corrective Action(s) Spot deletions Damp paper stock. Replace the paper stock. Areas of the print are extremely light or missing. Defective Laser Print Cartridge, or the cartridge is at its end of life. Replace the Laser Print Cartridge. Vertical line deletions Laser Print Cartridge not installed correctly. Remove then re-install the Laser Print Cartridge.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Horizontal line deletions Possible Cause(s) Corrective Action(s) Defective paper stock, creases, folds, etc. Replace the paper stock. Defective Laser Print Cartridge, or the cartridge is at its end of life. Replace the Laser Print Cartridge. Defective Fuser. Replace the Fuser. Localized print deletions appearing as bands running across the page perpendicular to the direction of paper movement.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Possible Cause(s) Corrective Action(s) Repetitive horizontal dark streaks Contaminated paper path. Print several blank sheets of paper to remove any toner accumulations. Black lines running across the page perpendicular to the direction of paper movement. Defective Laser Print Cartridge, or the cartridge is at its end of life. Replace the Laser Print Cartridge. Dark spots/marks Defective Laser Print Cartridge.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Unfused or partially fused image Possible Cause(s) Corrective Action(s) Damp paper stock. Replace paper stock. Heavy or unusual paper stock. The printed image is not fully fused to the paper and easily rubs off. Use only approved paper/media.Refer to the User Guide. Defective Fuser. Replace the Fuser. Contact your Customer Support Center for information.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Possible Cause(s) Corrective Action(s) Blurred prints Poor paper condition. Inspect/replace the paper stock. Image is blurred at the edges. Paper is damp. Replace the paper stock. Random deletions Poor paper condition. Inspect/replace the paper stock. Random light areas and deletions. Paper is damp. Replace the paper stock. Table 5.
Solving Print Quality Problems Table 5.3 Print quality problems (continued) Problem Grainy Graphics A graphic image is coarse or grainy (like a brick or checkerboard pattern) rather than a smooth halftone. Broken Page/Page Too Complex The printed image is missing all of the image print after a straight line. Possible Cause(s) Corrective Action(s) The printer tried to print a complex graphic image with inadequate memory. Refer to the User Guide for memory requirements.
Additional Sources of Troubleshooting Assistance Additional Sources of Troubleshooting Assistance If you encounter an error message, problem, or print defect that you are unable to correct by using your User Guide or the On-Line Help system, you may need to contact your System Administrator or refer to the System Administrator Guide on the printer’s CD-ROM. For more complicated problems, contact your Customer Support Center for assistance.
Printer Specifications Appendix A: Printer Specifications A x i dneppA ❖ A-1
Printer Specifications Imaging Method Electro-Photography Exposure System Semiconduction laser beam (laser diode) scanning Image Resolution 600 x 600 dpi 1200 x 1200 dpi image quality 300 x 300 (PCL5e only) Warm Up Time Continuous Print Speed Printable Area Processor Maximum Monthly Duty Cycle Nominal Voltage Nominal Frequency Power Consumption Less then 60 seconds after power on 32 ppm or 40 ppm Full size of the paper Motorola Power PC 603e (266 MHz) Up to 150,000 impressions (for 32 ppm printer) o
Printer Specifications Factory Provided Features • Two adjustable trays (500 sheet each) standard (desktop configuration) • 50 Sheet Bypass Feeder • Face-down Bin (500 sheets) • Face-up Bin (200 sheets) • 32 Mbyte DRAM Memory • PCL 5e emulation • PCL 6 emulation • PostScript 3 • Ethernet 10/100BaseT • SNMP • IEEE 1284 Parallel Interface • USB Interface • Internet Printing Protocol (IPP) software • HTTP Web Server • E-Mail Received by Printer (Job submission) • E-Mail Sent by Printer (Event notification) •
Printer Specifications Available Options • Hard Disk Drive • 16, 32, and 64 Mbyte DRAM DIMMs • 8 Mbyte Flash ROM DIMMs • 2,500 Sheet Feeder with one 500 sheet tray (adjustable) and two 1,000 sheet trays (Letter, Executive or A4 only) • Duplex Module • 10 Bin Mailbox/Collator • 100 Envelope Feeder • Finisher/Stapler • Token Ring Interface Card • 10Base2 Ethernet Interface Card • RS-232C Serial Interface Card • Bi-directional Windows 95/98 and Windows NT 4.
Notices and Certifications B x i dneppA FCC Notices...USA ............................................................. B-2 Radio Frequency ............................................................. B-2 Certifications...Canadian ................................................... B-5 60 HZ, 115V .................................................................. B-5 European Markets ............................................................. B-6 EN55022 ................................................
FCC Notices...USA FCC Notices...USA Radio Frequency BASE PRINTER This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manuals, may cause interference with radio communications. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
FCC Notices...USA Changes or modifications not specifically approved by the manufacturer may void authority granted by the FCC to operate the equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations. BASE PRINTER WITH TOKEN RING CARD OR WITH 10BASE2 ETHERNET INTERFACE CARD This printer has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
FCC Notices...USA If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Re-orient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Certifications...Canadian Certifications...Canadian 60 HZ, 115V The equipment is listed by the Underwriters Laboratories, UL 1950, certified by Canadian Standards Association, CSA22.2, No.
European Markets European Markets The CE marking applied to this product symbolises Xerox Ltd Declaration of Conformity with the following applicable Directives of the European Union. Council Directive 73/23/EC amended by Council Directive 93/68/EEC, on the harmonisation of the laws of the Member States related to equipment designated for use within certain voltage limits. Council Directive 89/336/EC, approximation of the laws of the Member States related to electromagnetic compatibility.
European Markets BASE PRINTER WITH TOKEN RING CARD OR WITH 10BASE2 ETHERNET INTERFACE CARD This becomes a Class A product with either of these options installed. BASE PRINTER WITH FINISHER/STAPLER OPTION This becomes a Class A product with this option installed.
Safety Extra Low Voltage Approval Safety Extra Low Voltage Approval The printer’s printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-party accessories attached to the system must meet or exceed the requirements listed above.
Index A Area E Location on printer • 1-17 Area F Location on printer • 1-17 Area G Location on printer • 1-17 Area H Location on printer • 1-17 A3 size paper Dimensions • 2-4, 2-6 Supported trays/ bins • 2-4, 2-6 A4 size paper Dimensions • 2-4, 2-6 Supported trays/ bins • 2-4, 2-6 A5 size paper Dimensions • 2-4, 2-6 Supported trays/ bins • 2-4, 2-6 XI A6 size paper Dimensions • 2-4, 2-6 Supported trays/ bins • 2-4, 2-6 B Bias Transfer Roll (BTR) Also see Maintenance Kit Location in printer • 1-16 Bins Fa
C C Description • 3-3 PostScript Description • 3-4 Usage Defining secure jobs • 1-11 Setting Draft Mode • 1-9 Setting duplex printing • 2-26 Setting output destination • 3-31 Com10 size envelopes Dimensions • 2-5, 2-6 Supported trays/bins • 2-5, 2-6 Configuration Sheet Printing • 1-18 Connections for options Location on printer • 1-15 Control Panel • 3-9 ➝ 3-13 Display Description • 3-10 Location on printer • 3-9 Indicator lights Description • 3-11 Location on printer • 3-9 Keys Description • 3-12 ➝ 3-13
H Feedrolls Also see Maintenance Kit Location in printer • 1-16 Finisher output bins Location on printer • 1-17 Folio size paper Dimensions • 2-4, 2-6 Supported trays/bins • 2-4, 2-6 Fonts PCL Emulations • 1-9 PostScript 3 • 1-9 Front cover Location on printer • 1-15, 1-17 Fuser/Fuser Cartridge Also see Maintenance Kit Location in printer • 1-16 H Hand grips Location on printer • 1-15 Hard Disk Drive • 1-11 L Labels Sizes supported • 2-5, 2-6 Supported Trays/Bins • 2-5, 2-6 Laser Print Cartridge Also see
S 50 Sheet Bypass Feeder • 2-4 Storing • 2-7 Unacceptable for use • 2-3 Weights supported • 2-2 Paper jams • 5-6 ➝ 5-25 Causes • 5-6 Clearing • 5-6 ➝ 5-25 From Area A (with Duplex Module) • 5-16 ➝ 5-17 From Area A (without Duplex Module) • 5-14 ➝ 5-15 From Area B • 5-18 From Area C • 5-18 From Area D • 5-19 From Duplex Module • 5-24 From Tray 5 • 5-22 Paper Transport Location on printer • 1-17 Paper trays See Tray 1, Tray 2, Tray 3, Tray 4, Tray 5 PCL emulation Drivers Description • 3-3 PostScript Drivers
Numerics Tray 5 Capacity • 2-4, 2-5 Loading • 2-14 ➝ 2-16 Location on printer • 1-16 Paper orientation • 2-16 Paper sizes supported • 2-4 Troubleshooting Paper jams • 5-6 ➝ 5-25 Print quality problems • 5-30 ➝ 5-37 Printer operation problems • 5-26 ➝ 5-29 Numerics 10-bin Mailbox/Collator Bin capacity • 1-5, 2-6, 3-31 Location on printer • 1-16 Paper sizes supported • 2-6 Using • 3-31 100 Envelope Feeder Capacity • 2-4, 2-5 Envelope orientation • 2-21, 2-22 Envelope sizes supported • 2-4 Loading envelopes
