August 2014 Xerox Wide Format IJP 2000 User Guide ®
©2014 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, and CentreWare® are trademarks of Xerox Corporation in the United States and/or other countries. Internet Explorer, Microsoft, Windows, Windows Server, and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries. MontaVista Linux is a registered trademark of MontaVista Software, Inc. In this manual, safety instructions are preceded by the symbol required procedures. .
Preface Thank you for selecting the Xerox® Wide Format IJP 2000. This user guide describes operating instructions and precautions for using the Xerox® Wide Format IJP 2000. To get the most out of the Xerox® Wide Format IJP 2000 and to use it effectively, be sure to read this User Guide before use.
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Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Types of Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22 Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22 Unusable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents When a Paper Jam Occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10 Paper Jams in the Roll Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Paper Jams in the Bypass (Manual) Feed Table or Upper Unit . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Paper Jams inside the Upper Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . .
Contents viii Xerox® Wide Format IJP 2000 User Guide
Types of Manuals The following Guides are available. Guides for the Machine User Guide (this guide) Describes the daily maintenance procedures, how to use the Print feature, how to clear paper jams, how to set various setting items, and notes and restrictions. Guides for the Optional Components The guides for the optional components provide information such as how to operate the optional components, and how to install software.
Using This Guide This guide gives you information on how to use the Print feature of the machine. Organization of This Guide This guide consists of the following chapters: Chapter 1 Before Using the Machine This chapter identifies the machine components, and describes the basic operations of the machine, such as how to turn the power on and off, how to operate the control panel, how to exit the Energy Saver mode, and how to load paper.
Conventions The following styles and symbols are used in this guide: bold text • • • > Indicates the names of the menus, buttons, and tabs displayed on the touch screen. Indicates the names of the menus, buttons, tabs, files, and folders displayed on your computer screen. Example: Press the Machine Status button. Indicates the order of selecting menu items. Example: Select Start > All Programs.
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Safety Notes Before using this product, read Safety Notes carefully for safety use. This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and compliance with environmental standards. Follow the following instructions for safety use. WARNING: Any unauthorized alteration including an addition of new functions or connection to external devices may not be covered by the product warranty.
Electrical Safety Warning Notes WARNING: • • • • • • • • xiv This product shall be operated by the power source as indicated on the product's data plate. Consult your local power company to check if your power source meets the requirements. Connect this product to a protective earth circuit. This product is supplied with a plug that has a protective earth pin. The plug fits only into an earthed electrical outlet. This is a safety feature.
Caution Notes CAUTION: • • • • • When cleaning this product, always switch off and unplug it. Access to a live machine interior may cause electric shock. Do not unplug or re-plug this product with the switch on. Plugging and unplugging a live connector may deform the plug and generate heat, and eventually cause a fire accident. Hold the plug not the cord when unplugging this product, or it may damage the cord and cause electric shock or a fire accident.
Machine Installation Warnings WARNING: • • • • • • • Do not locate this product where people might step on or trip over the power cord. Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident.
• Always lock the feet of this product after installation. Otherwise, it may fall over or slide and cause injuries. 2 3 1 • When moving this product, always switch off and unplug it. Otherwise, a power cord may be cracked and overheated, and eventually may cause electric shock and fire.
Operational Safety Warning Notes WARNING: • • • • • • • Do not carry out any other maintenance procedures not described in the documentation. This product features safety design not to allow operators access to hazard areas. The hazard areas are isolated from operators by covers or protectors which require a tool to remove. To prevent electric shock and injuries, never remove those covers and protectors.
• A ground fault interrupter is embedded in this product. If current leakage occurs, the ground fault interrupter automatically cuts off power circuit to prevent electric shock and a fire accident. The ground fault interrupter is normally ON (indicated as "|"). Check once a month if the ground fault interrupter works properly in accordance with the following procedures: 1. Turn off the power switch of the machine. 2. Press the TEST button while power breaker (main power switch) is on.
Consumables WARNING: Store all consumables in accordance with the instructions given on its package or container. CAUTION: • • • • • xx Keep ink cartridges out of the reach of children. If a child accidentally lick or swallow ink or get it in the eye, consult a physician immediately. If ink spills onto your hands, wash it off. If you get ink in your eye, wash it out immediately. If you have sore eyes, consult a physician immediately. This product uses roll printing paper.
Location of Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product. To avoid the risk of burn injuries, never touch the area with the "High Temperature" mark.
Environment • • xxii For environmental protection and efficient use of resources, Xerox reuses returned ink cartridges to make recycle materials or energy recovery. Proper disposal is required for ink cartridges no longer needed. Do not open ink cartridges. Return them to your local Xerox representative.
Regulations Radio Frequency Emissions (Class A) This product has been tested and found to comply with the limits for a class A digital device, pursuant to International Standard for Electromagnetic Interference (CISPR Publ. 22) and Radiocommunication Act 1992 in Australia/New Zealand. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment.
Legal Notice Printing certain documents may be illegal in your country. Penalties of fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to print in your country.
Before Using the Machine 1 This chapter identifies the machine components, and describes the basic operations of the machine, such as how to turn the power on and off, how to operate the control panel, and how to exit the Energy Saver mode. Machine Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before Using the Machine Machine Components This section describes the machine components and their functions. No. Component Function 1 Print head cover Open this cover when replacing a print head. 2 Upper unit Open this cover to clear a paper jam or replace a waste ink cartridge. 3 Control panel Directly touch the buttons and tabs displayed on the touch screen to operate the machine. For more information, refer to Control Panel on page 1-8. 4 Roll 1/2 unit Load roll paper into this unit.
Before Using the Machine 12 17 16 13 15 14 No. Component Function 13 Exit tray Printed media are output from this exit. face up. 13 Rear cover Contains the LAN port, service port, and media heater switch. Note: These ports and switch are intended to be used only by our customer engineers For more information, contact your local Xerox representative. 14 Power breaker A power breaker of the machine. 15 Power switch Used to switch the power to the machine on/off.
Before Using the Machine Paper Stack Tray (Optional) This tray can accommodate printed sheets on the tray or underneath the tray. You can eject up to 150 sheets of paper on the tray. Note Depending on the size of paper you use, pull out the paper support.
Before Using the Machine Power Source Switching the Power On The machine warms up and becomes ready to print within about 10 minutes after being powered on. The Energy Saver feature allows you to reduce the power consumption of the machine, saving electricity. CAUTION: Do not turn off the power immediately after turning the power switch on. If you turn the power off before the "Ready" message appears on the touch screen, the system could be damaged.
Before Using the Machine – – When switching the power off and then on, make sure that the touch screen is turned off before you switch the power back on. Switching the power breaker off while the power switch is on might cause malfunctions. The power switches off after a message appears on the touch screen. Saving Power Consumption While the Machine is not in Use The machine consumes 11W or less even when the power switch is turned off.
Before Using the Machine Energy Saver Mode The machine provides the Energy Saver feature that reduces power consumption to save electricity if the machine is not used for the specified time. After the time specified in Auto Power Saver elapsed, the machine automatically enters the Energy Saver mode, the touch screen goes out, and the Power Saver button on the control panel lights up. Note For information on how to specify Auto Power Saver, refer to Auto Power Saver on page 5-8.
Before Using the Machine Control Panel 1 12 11 2 3 4 5 Transmitting Supplies Language Power Saver Job Status Clear All 2 1 3 Stop 10 Machine Status 4 5 6 7 8 9 . 0 C 6 Start Log In/Out 9 8 7 No. Component Function 1 Touch screen Displays messages and buttons required for the operation of various features. You can access the machine features by directly touching the touch screen. 2 Supplies button Press this button to check the status of consumables.
Before Using the Machine No. Component Function 10 Machine Status button Press this button to check the machine status and meters, or to check the status of paper. 11 Job Status button Press this button to check the completed jobs. 1 Transmitting indicator Blinks during data communication with a device other than the machine. Adjusting Screen Contrast 1. Turn the contrast adjustment dial to adjust the contrast of the touch screen. Power Saver Clear All Stop Changing the Language 1. 2. 3.
Before Using the Machine Touch Screen Note Some tabs or selection buttons are not displayed depending on whether or not optional products are installed or the setting status. The disabled items or buttons are indicated by a light dotted line. Tabs Feature buttons Message field Selection buttons Entry field Arrow buttons Item Description Tab Displays each menu screen. Feature button Displays a setting screen. Message field Displays a message such as the machine status or operation guide.
Before Using the Machine Text Entry During operations, you may encounter a screen requesting text to be entered. Item Description Entering alphabets and numerals Press Alphanumeric. To enter upper-case alphabets, press Shift. To toggle to the previous mode, press Shift again. Entering symbols Press Symbol. Entering a space Press Space. Deleting characters Press Back. This deletes one character at one time.
Before Using the Machine Loading/Replacing Paper Replacing/Cutting Roll Paper Load roll paper in the Roll Unit. Once the paper has been loaded, cut the leading edge of the paper. CAUTION: This product uses roll printing paper. Be careful not to drop it as it is heavy and may cause injuries. Notes – When loading roll paper, be careful not to pinch your fingers. – When removing the piece of tape holding the edge of the roll paper from unraveling, make sure to completely remove the adhesive.
Before Using the Machine 3. Remove the core of the roll paper from the roll unit. Note You can place the roll paper in front of the roll unit. 4. Pull up the handle of the paper holder ( 1 ), and pull out the paper holder from both edges of the core of roll paper ( 2 ).
Before Using the Machine 5. While pulling up the handle of the paper holder ( 1 ) install the paper holder in both edges of the roll paper ( 2 ). 2 1 CAUTION: When installing the paper holder in the roll paper, put the roll paper on a stable surface, such as the floor, to prevent the roll paper from being dropped or toppled. 6. 7. 1-14 Notes – There are two types of paper holders: 3-inch core paper holder and 2-inch core paper holder (option).
Before Using the Machine 8. Make sure that the roll paper's winding direction is correct, and place the paper holder onto the saddle. 9. Rotate the roll paper, and insert the leading edge of roll paper under the roller. The roll paper is automatically conveyed and stops. Note When the roll paper is not fed smoothly because its leading edge is damaged, cut the leading edge using a cutter knife or a similar tool before loading the paper. 10. Press the paper cutter button to cut the leading edge of paper.
Before Using the Machine 11. Remove the trimmed piece of paper. 12. Gently push the roll unit back into the machine all the way until it stops. Loading Cut Sheet Paper (Bypass) When using cut sheets for print, load the cut sheet via the bypass (manual) feed table. Notes – When loading paper of different type, size, or weight, change the paper settings before printing. For information on how to do this, refer to Configuring Paper Settings on page 1-19. – Paper of up to 78.7 in.
Before Using the Machine The paper is automatically conveyed and stops. Notes – Load paper one sheet at one time. – If paper is curled, hold the curled corners with both hands when inserting the paper. – Do not release your hands from the paper until it is conveyed. If you release your hands when you hear a sound, the paper may get jammed. – It is convenient to use the optional manual feeder guide when loading paper into the bypass (manual) feed table. Switching Between Trays 1. Press Source.
Before Using the Machine 2. Select the paper tray you want to use, and press Close. Printing is resumed. Tray Heaters This machine features paper tray heaters. In humid environments these may help remove moisture from the paper to improve print quality and/or paper feeding. The paper tray heater switch is located behind the cover which is positioned under the ink supply system.
Before Using the Machine Configuring Paper Settings When you have loaded paper into a tray for the first time or changed the type, size, or weight of paper, be sure to specify the type or size of paper. 1. 2. Press the Machine Status button. Press the Media/Settings tab. 3. Select the desired tray. 4. Select the desired item. In this example, select Size Series. 5. Select an item to fit the paper loaded into the paper tray.
Before Using the Machine 6. Press Save. 7. Repeat steps 4. to 6. to specify Paper Type, Weight, and Roll Core Size. Note If you select Manual in step 3., Roll Core Size is not displayed. 8. Press Close until the display returns to the Ready screen. Size Series The following shows the size series of available roll paper and manual feed cut sheets.
Before Using the Machine Roll Core Size Select the desired size between 2inch core roll and 3inch core roll. Note Select the same roll core size as the loaded roll paper. If this setting is incorrect, the remaining paper level cannot be correctly detected.
Before Using the Machine Media Use of unrecommended media may result in paper jams, lower print quality, malfunctions, or damage to the machine. To achieve optimum performance of the machine, we recommend that you use only media recommended by Xerox. If you wish to use media other than that recommended by Xerox, contact your local Xerox representative. WARNING: Do not use conductive paper such as origami paper, carbonic paper or conductivelycoated paper.
Before Using the Machine Type Manual feed Media Type Weight/ Thickness Plain paper Coated paper Glossy paper IJ Tracing paper IJ Film 64 to 190g/m2 Loadable Paper Size A0, A1, A2, A3, A4 JIS B0, JIS B1, JIS B2, JIS B3, JIS B4 ISO B0, ISO B1, ISO B2, ISO B3, ISO B4 Special A0 (880/860 mm), Special A1 (620/625 mm), Special A2 (440/435 mm) Special A3 (310 mm) 34", 22", 17", 11", 8.
Before Using the Machine Unusable Media Using media not recommended by Xerox may cause a paper jam or machine malfunction. Use media recommended by Xerox.
Before Using the Machine Handling and Storing Media Handling Media Do not use media that has been folded, creased, or heavily curled. It may result in paper jams. Storing Media The optimum environment for storing media is a place where the humidity is 40 to 45%. Keep the followings in mind when storing media: • Moisture is not good for media. For storage, keep the media in the document wrapping and store it in a comparatively dry place. Vellum especially should be put into a plastic or moisture-proof bag.
Before Using the Machine Billing Meters On the Billing Meters screen, you can check the number of printed pages measured by individual meters. 1. Press the Machine Status button on the control panel. Supplies Language Power Saver Job Status Clear All 1 2 3 4 5 6 7 8 9 . 0 C Stop Machine Status Start Log In/Out Machine Status button 2. Press the Billing Meters tab. 3. Check each meter on the displayed screen.
Before Using the Machine Serial Number Displays the serial number of the machine. Notes – Whether to print in black and white or color is determined depending on the color mode of the print driver. If data in black and white is set to the color mode using the print driver, it is counted as a color print. – A test print is also counted. For information on test printing, refer to Making a Test Print on page 3-19.
Before Using the Machine Checking Consumables (Supplies) The Supplies screen allows you to check the status such as the remaining amount of consumables. The status of consumables is shown as "OK" or "Replace Soon." 1. Press the Supplies button on the control panel. Supplies Language Power Saver Job Status Clear All 1 2 3 4 5 6 7 8 9 . 0 C Stop Machine Status Start Log In/Out Supplies button 2. Check the status of consumables on the displayed screen.
Before Using the Machine Waste Ink Cartridge "OK," "Replace Soon," or "Replace Now" displays depending on the amount of waste ink pooled in a waste ink cartridge. For information on how to replace consumables, refer to Replacing Consumables on page 3-2.
Before Using the Machine Checking Machine Information The Machine Info screen allows you to check the machine configuration and to switch between the print modes. 1. Press the Machine Status button on the control panel. Supplies Language Power Saver Job Status Clear All 1 2 3 4 5 6 7 8 9 . 0 C Stop Machine Status Start Log In/Out Machine Status button 2. Check machine information on the displayed screen.
Before Using the Machine • MAC Address Indicates the MAC address of the machine. Machine Configuration Press Machine config. to display the Machine config. screen. You can check the following information: • Configuration code • Memory size Software Versions Press Software Versions to display the Software Versions screen.
Before Using the Machine Print Mode Press Print Mode to display the printer online/offline switching screen. Select the following print mode, and press Save. • Online Enables receiving data from the computer. • Offline Disables receiving data from the computer. Up to the currently received data is printed, and the subsequent data is not received. Supplies (Consumables) Press Supplies to display the Supplies screen.
Before Using the Machine Job Status Select a job on the Job Status screen to display detailed information on the completed jobs. 1. Press the Job Status button on the control panel. Supplies Language Power Saver Job Status Clear All 1 2 3 Stop Machine Status 4 5 6 7 8 9 . 0 C Start Log In/Out Job Status button 2. Check the completed jobs. Notes 3. – Press to display the previous screen, and press – Press Update to refresh the display. Select a job to see the details. 4.
Before Using the Machine Cancelling a Job The following describes how to stop a job that has been sent to the machine. 1. 2. 1-34 Press the Stop button on the control panel. Select Ok to cancel the job.
Before Using the Machine Delete All Jobs The following describes how to delete all jobs from memory. 1. Press the Delete All button on the control panel. 2. Select Ok if you want to delete all jobs from memory.
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® ® Xerox CentreWare Internet Services 2 This chapter describes Xerox® CentreWare® Internet Services. Overview of CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Machine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Xerox® CentreWare® Internet Services Overview of CentreWare Internet Services What is CentreWare Internet Services? CentreWare Internet Services is a software application that enables you to remotely access the machine by using the web browser on your computer when TCP/IP connection is available. With CentreWare Internet Services, you can track the usage of the machine and change the setting values for the machine features, without going to the machine's control panel.
Xerox® CentreWare® Internet Services Setting Up for Using CentreWare Internet Services Requirements Your computer must support TCP/IP networking to use CentreWare Internet Services.
Xerox® CentreWare® Internet Services For example, if you have changed the port number to 8080, enter the address as shown below. http://:8080/ or http://:8080 Note If you have enabled encrypted communication, you need to enter the address beginning https instead of http in the browser address field in order to access CentreWare Internet Services.
Xerox® CentreWare® Internet Services Starting CentreWare Internet Services The following describes how to connect to CentreWare Internet Services from your computer. 1. 2. Start your web browser. Enter the machine's IP address or Internet address in the browser address field, and press the Enter key. IP address entry example: Example - http://192.168.0.101 Internet address entry example (When the machine's Internet address is myhost.example.com): Example - http://myhost.example.
Xerox® CentreWare® Internet Services CentreWare Internet Services Screen Components The CentreWare Internet Services screen consists of three frames (separate screens). The information displayed in each frame depends on the feature selected: Status, Job and Log, Properties, or Support. Note Clicking Help in the top frame displays the CentreWare Internet Services help. For more information on the functions in CentreWare Internet Services, refer to the Help sections.
Xerox® CentreWare® Internet Services The table below lists the main functions you can perform using CentreWare Internet Services. Tab Name Major Function Status Displaying the machine status The status of paper trays and consumables, such as ink cartridges, is displayed.
Xerox® CentreWare® Internet Services Machine Settings The following describes how to configure the settings at the machine user interface. Note CentreWare Internet Services can also be used to make these settings. For details, refer to the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen. 1. On the System Administrator Menu screen, press System Settings > Network Settings.
Daily Management and Maintenance 3 Replacing Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Cleaning the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Print Head Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daily Management and Maintenance Replacing Consumables We recommend you to use the following consumables as they are manufactured to meet the specifications of the machine.
Daily Management and Maintenance CAUTION: – – – Keep ink cartridges out of the reach of children for safety. If a child swallows or licks accidentally or if ink gets into child's eye, consult a physician immediately. If ink adheres to your hand when you handle an ink cartridge, flush with water. If ink gets into your eye, flush with water immediately. If an abnormality such as a pain in the eye is found, consult your physician immediately.
Daily Management and Maintenance Replace ink cartridges soon. Replace ink cartridges. Note The number of pages that the machine can print after this message is displayed is approximately 20 pages. The remaining page yield for print jobs is applicable when A0 size documents with image density of 6% are used. The value is only an estimate and varies depending on the conditions such as the content printed, paper size, paper type, and the machine operating environment. Replace an ink cartridge.
Daily Management and Maintenance 3. Disconnect the network cable (1). Note Dispose of the used ink cartridge in accordance with local regulations. 4. 5. Grasp the nozzle between fingers, pinch, and pull to remove (2). Slide the nozzle along the track beneath the cartridge and into the notch. 6. Remove the ink cartridge.
Daily Management and Maintenance Installing the new ink cartridge 1. Remove the protective cover from the replacement ink cartridge. 2. Place the ink cartridge in the proper location. 3. Notes – The label affixed inside the ink cover depicts ink color location. – The ink nozzle is keyed and color-coded. Remove the nozzle from the track and attach it to the ink cartridge (1). 4. 5. Connect the network cable (2). Close the ink cover.
Daily Management and Maintenance Replacing a Waste Ink Cartridge When a waste ink cartridge is filled with waste ink, the following message appears on the touch screen. Take the appropriate action as instructed in the message. Replace a waste ink cartridge soon. Replace a waste ink cartridge. Replace a waste ink cartridge. The machine can no longer print if this message is displayed.
Daily Management and Maintenance 2. Make sure that the machine is not operating, and pull up the upper unit release lever to open the upper unit. 3. Open the front cover. 4. Pull out the waste ink cartridge carefully. Notes – Always store the used waste ink cartridge in a horizontal place to prevent ink from being dropped. Be careful to handle ink of the waste ink cartridge. – Dispose of waste ink cartridge in accordance with local regulations.
Daily Management and Maintenance 5. Install a new waste ink cartridge. 6. Close the front cover. 7. Close the upper unit. Notes – Be careful not to pinch your fingers. – If the waste ink cartridge is not installed correctly, the message does not disappear, and the machine does not start running. Replacing a Print Head When the amount of ink sprayed from the nozzle of a print head exceeds the specified value, the print head replacement message appears on the touch screen.
Daily Management and Maintenance Print head needs to be replaced soon. 1. 2. Have a new print head ready. On the System Administrator Menu screen, press Print Head Maintenance > Replacing Print Head. Note For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. 3. Select the print head to be replaced. Note If necessary, you can select multiple print heads. To replace all of five print heads, select All. 4. 5.
Daily Management and Maintenance 6. When message Ready to replace a print head appears, open the print head cover. You can check that ink is removed from the tube connected to the print head selected on the replacement screen. 7. While pulling up the tab ( 1 ), lift the lever toward you ( 2 ). Note Only the lever of the print head selected in step 4. is unlocked, and the others are locked. Do not attempt to lift the lever forcedly. 2 1 8. Fold the print head toward you ( 1 ) to pull out it ( 2 ).
Daily Management and Maintenance 9. Remove the cover from a new print head. 10. Peel two protection tapes from a new print head. Note After peeling the protection tapes, keep your hands off the contact surface and nozzle surface of the print head. 11. Insert a new print head on a slight angle( 1 ), and push up so that it is located vertically ( 2 ). Note The print head can be installed only in one direction.
Daily Management and Maintenance 12. Return the lever back to its original position. 13. Close the print head cover. 14. Press Done. Message Setting print head appears. It takes approximately 10 minutes to set up the print head. 15. After the replacement of the print head has been completed, press Replaced. Note To continuously replace other print head, press Replace more, and repeat steps 2 to 13 to make replacement.
Daily Management and Maintenance Cleaning the Machine This section describes how to clean the machine. WARNING: When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning materials may result in poor performance of the product. Never use aerosol cleaners, or it may catch fire and cause explosion. CAUTION: When cleaning this product, always switch off the power, and unplug the product. Access to a live machine interior may cause electric shock.
Daily Management and Maintenance 2. Pull up the upper unit release lever to open the upper unit. To fully open the upper unit, pull the “UPP Stop Arm” (located in the back, right corner) foward. 3. Wipe both edges of the print head with lint-free cleaning cloth. Notes – Keep your hand off of the print head. – To clean the ink receiving side, refer to Removing Ink Stains in the Ink Receiving Side of the Print Unit on page 3-16. – Use a lint-free cleaning cloth.
Daily Management and Maintenance 4. Wipe areas surrounding the print heads with lint-free cleaning cloth. 5. Close the upper unit. Note Be careful not to pinch your fingers. Removing Ink Stains in the Ink Receiving Side of the Print Unit If the ink receiving side of the print unit is dirty with excessive ink, it causes the rear side of the print surface to get dirty. Note To clean the ink receiving side of the print unit, be sure to switch the machine to the cleaning mode on the control panel. 1.
Daily Management and Maintenance 2. Press Yes. The machine enters the cleaning mode. 3. When message Preparing disappears, pull up the upper unit release lever to open the upper unit. 4. Wipe off the black plastic surface with a dry cloth. 5. Close the upper unit. CAUTION: Be careful not to pinch your fingers.
Daily Management and Maintenance 6. 7. 3-18 Press Done. Message Exiting internal cleaning mode. appears. Press Done to exit the cleaning mode.
Daily Management and Maintenance Print Head Maintenance Follow the procedure shown below to maintain the print head. 1. Make a test print, and check the image quality (status of the print head). Making a Test Print, p. 3-19 2. Step 2 Clean the print head. Cleaning the Print Head, p. 3-20 3. Step 3 Make a test print again, and check the image quality (status of the print head). Making a Test Print, p. 3-19 4. Step 4 If the problem is not resolved, replace the print head. Replacing a Print Head, p. 3-9 5.
Daily Management and Maintenance 3. Press Yes. 4. Press Done to end test printing. A sheet of the test chart prints. Cleaning the Print Head 1. 2. On the System Administrator Menu screen, press Print Head Maintenance > Head Cleaning. For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. Select the print head to be cleaned and press Start. Note Multiple print heads cannot be selected.
Daily Management and Maintenance Carrying out Calibration A chart is printed out automatically for calibration. After replacing a print head or moving the machine, be sure to carry out calibration. 1. On the System Administrator Menu screen, press Print Head Maintenance > Join Adjustment > Calibration. Note To continue with Replacing print head, proceed to step 2. For information on Replacing print head, refer to Replacing a Print Head on page 3-9. 2.
Daily Management and Maintenance Performing a Join Adjustment 1. 2. On the System Administrator Menu screen, press Print Head Maintenance > Join Adjustment. For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. Image Join Overlay must be turned off to enable the manual join adjustment: a. Press Image Join Overlay. b. Press Off. c. Press Save. Note Input Adjustment Value is hidden when Image Join Overlay is turned On. 3.
Daily Management and Maintenance 4. Select a type of paper to be used for calibration. Note Select a roll unit that contains paper of size A0 or larger. If the correct type of paper is not selected, Start cannot be initiated. 5. 6. Press Start. Press Yes to confirm calibration start. 7. Press Done when calibration is complete.
Daily Management and Maintenance 8. Press Print Adjustment Chart. 9. Select A0 size or larger to check all joins. 10. Press Start. 11. Press Yes to Print Adjustment Chart. 12. Press Done when test print is complete. Use this chart to check the gaps between print heads.
Daily Management and Maintenance The rectangular boxes at the top of following graphic represent the positions of the print heads in reference to the Print Adjustment Chart. Notes – To avoid confusion when performing adjustments, do not move print head 3. Use print head 3 as the reference point and work outward from the center.
Daily Management and Maintenance 3-26 Xerox® Wide Format IJP 2000 User Guide
Problem Solving 4 This chapter describes solutions to various problems you may have with the machine. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 When a Paper Jam Occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Solving Troubleshooting Take proper action according to the following troubleshooting procedures. The power is not turned on No Action Machine Problems (p. 4-2) Action Paper Jam Problems (p. 4-3) Action Image Quality Problems (p. 4-4) Action Problems during Printing (p. 4-7) Yes Image quality problems No Machine Problems (p. 4-2) Yes Paper jam problems No Action Yes A message is displayed No Machine Problems (p. 4-2) Yes Touch screen is not bright enough.
Problem Solving Symptom Check Remedy Touch screen is dark. Is the Power Saver button lit? The machine is in the Energy Saver mode. Press the Power Saver button on the control panel to exit the Energy Saver mode. See Energy Saver Mode on page 1-7. Is the Contrast adjustment dial kept set to a darker value? Use the Contrast adjustment dial to make adjustment. See Adjusting Screen Contrast on page 1-9.
Problem Solving Image Quality Problems When the image quality of the printed output is poor, identify the symptom in the following table to perform the corresponding remedy. If the image quality does not improve even after the remedy is performed, contact your local Xerox representative. Symptom Check Remedy Part of the image is missing on the printed output. (smudged or unclear) Is the media damp? If the media is damp, some parts of the original may not be printed or may be unclear.
Problem Solving Symptom Check Remedy The printed sheet has dirt on the leading edge or back side. Is the paper path dirty with ink? Use a lint-free cleaning cloth to wipe off ink adhering to the paper path (upper and lower surfaces) in the print unit. See: • Removing Ink Stains in the Print Head Side of the Print Unit on page 3-14 • Removing Ink Stains in the Ink Receiving Side of the Print Unit on page 3-16.
Problem Solving Symptom Check Remedy Unwanted white dots appear in black filled areas. Is the appropriate type of media being used? Load the appropriate type of media. See Media on page 1-22. Internal components are soiled. Contact your local Xerox representative. Nothing is printed. There may be a system malfunction. Contact your local Xerox representative. The printed image is misaligned or skewed. Is the media loaded correctly? Load the media correctly.
Problem Solving Problems during Printing This section describes how to troubleshoot problems during printing. Symptom Check Remedy Unable to print. Is the network cable disconnected from the computer? Connect the network cable to the computer. Is the network cable disconnected from the machine? Connect the network cable to the machine. Is the printer status Offline? Check the setting for Print Mode. Select Online if the status is Offline. See Print Mode on page 1-32.
Problem Solving Problems with CentreWare Internet Services This section describes the causes and recommended remedies for problems that may occur while using CentreWare Internet Services. Symptom Check Remedy Unable to connect to CentreWare Internet Services. Is the machine working properly? Check if the machine is powered on. Is the Internet address correctly entered? Confirm the Internet address again. If the problem persists, enter an IP address to make a connection.
Problem Solving Error Messages This section describes how to solve the problem when an error message appears. Note The message displayed may vary depending on each error. Error Message Cause Remedy A fault has occurred. Switch the machine Off and then On. If the trouble persists, call for service. An internal error occurred. Turn the power switch off. Be sure the touch screen is turned off before you switch the power back on. Turn the power switch on again.
Problem Solving When a Paper Jam Occurs When a paper jam occurs, the machine stops, and a paper jam error message appears on the touch screen. Clear the paper jam according to the message. Remove the jammed paper gently as not to tear it. If the paper is torn, remove all the torn pieces, making sure that none remain inside the machine. If a paper jam error message is still displayed even after you clear the jam, jammed paper remains in some other part of the machine.
Problem Solving Paper Jams in the Roll Unit 1. Pull out the roll unit with both hands. 2. While pulling the green lever at the right edge, open the roll unit cover. 3. Take the following action depending on the status of the jammed paper. If the jammed paper is not found a. Rotate the roll paper backwards. b. Then, reload the roll paper. If the jammed paper is cut a. Remove the jammed paper. b. Rotate the roll paper backwards.
Problem Solving c. Then, reload the roll paper. If the jammed paper is not cut a. Move the cutter to cut the paper. b. Remove the cut piece of paper. c. Rotate the roll paper backwards. d. Then, reload the roll paper. 4. 5. 4-12 For information on how to load the roll paper, refer to Replacing/Cutting Roll Paper on page 1-12. Close the roll unit cover. Gently push the roll unit back into the machine all the way until it stops.
Problem Solving Paper Jams in the Bypass (Manual) Feed Table or Upper Unit 1. Make sure that the machine is not operating, and pull up the upper unit release lever to open the upper unit. To fully open the upper unit, pull the “UPP Stop Arm” (located in the back, right corner) foward. 2. Pull up lever A. 3. Take the following action depending on the status of the jammed paper. Note Do not touch the black plastic component in the print unit. You can get ink on your hands.
Problem Solving If you cannot find the jammed paper through the opening a. Pull up handle B. 4. 4-14 b. Remove the paper jammed inside the paper feed area. c. Pull down handle B. Return lever A back to its original position.
Problem Solving 5. Close the upper unit. CAUTION: Be careful not to pinch your fingers. Paper Jams inside the Upper Roll Paper Cover 1. Open the upper roll paper cover. 2. 3. Pull up the green lever. Remove the jammed paper from the opening. 4. Close the upper roll paper cover.
Problem Solving Paper Jams in the Paper Stack Tray (Optional) 1. Open the upper cover of the Paper Stack Tray. 2. Remove the jammed paper. If the jammed paper is at the paper exit area Remove the jammed paper from the paper path. If the jammed paper is inside the upper cover Remove the jammed paper from the opening. 3. 4-16 Close the upper cover of the Paper Stack Tray.
System Administrator Menu Settings 5 This chapter describes how to configure the System Administrator Menu settings. System Administrator Menu Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 System Administrator Menu List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Common Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Administrator Menu Settings System Administrator Menu Settings Overview This section describes the basic operation of the System Administrator Menu. Step 1 Displaying the System Administrator Menu To display the System Administrator Menu, enter the system administrator ID. The password is also required when Password Entry Control Panel is set to On in Authentication/Security Settings.
System Administrator Menu Settings Step 2 Selecting the Desired Item On the System Administrator Menu screen, select an item to set. For information on the items available on the System Administrator Menu screen, refer to System Administrator Menu List on page 5-5. 1. Select the desired item. System Settings Select this to configure or change the default settings for each feature. Common Settings Use this option to configure the general settings of the machine.
System Administrator Menu Settings Print Head Maintenance Use this option to clean or replace a print head. For more information, refer to Print Head Maintenance on page 3-19. Authentication / Security Settings Use this option to set whether to use the password or overwrite the hard disk. For more information, refer to Authentication / Security Settings on page 5-26. Step 3 Configuring a Feature 1. 2. 3. Select the desired item. After completing the settings, press Save.
System Administrator Menu Settings System Administrator Menu List The following tables list the items that can be set on the System Administrator Menu screen. Some items may not appear on your machine depending on the configuration. System Settings Common Settings (p. 5-7) Machine Clock / Timer Settings (p. 5-7) Machine Clock (p. 5-8) Time Zone (p. 5-8) Auto Power Saver (p. 5-8) Auto Clear (p. 5-8) Backlight Off (p. 5-8) Audio Tones (p. 5-8) Default Language (p. 5-10) Paper Tray Priority (p.
System Administrator Menu Settings SSL / TLS Settings (p. 5-20) Device Cert. (p. 5-21) HTTP - SSL / TLS Comm. (p. 5-21) HTTP - SSL / TLS Port No. (p. 5-21) Detailed Settings (p. 5-21) This function is for customer engineer use. System Admin Settings (p. 5-22) System Administrator's ID (p. 5-23) System Administrator's Password (p. 5-23) Maximum Login Attempts (p. 5-24) Print Head Maintenance (p. 3-19)* Head Cleaning See Cleaning the Print Head (p. 3-20).
System Administrator Menu Settings Common Settings You can configure specifications relating to the machine's common features. 1. On the System Administrator Menu screen, press System Settings > Common Settings. For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. 2. Select the item you want to configure or change. Machine Clock / Timer Settings 1. 2. Press Machine Clock / Timer Settings.
System Administrator Menu Settings Machine Clock Allows you to set the date and time in the system clock of the machine. Specify Year, Month, Day, Hours, and Minutes. Time Zone Allows you to set the time difference from GMT. Set the time zone in the range of -12 to +12 in 30 minutes increments. The factory default is 0 hours and 0 minutes.
System Administrator Menu Settings The factory default is On for all items. 1. 2. Press Audio Tones. Set each item as necessary, and click Close. Item Description Possible Value Panel Select Set the volume of the beep that sounds when a button on the control panel is correctly selected. Off, On Panel Alert Set the volume of the beep that sounds when a button that cannot be selected is selected, or an operation is performed while an error occurs.
System Administrator Menu Settings Default Language The factory default is English. 1. 2. Press Default Language. Set each item as necessary, and click Save. Paper Tray Priority Set the priority of the trays to use when the following conditions are satisfied: • Paper selection is set to Auto. • The same size of paper is loaded in multiple trays. • The print job does not specify a paper size and a tray. Select from First, Second, Third, Fourth, and Auto Select Off.
System Administrator Menu Settings Maintenance This function is for customer engineer use. For more information, contact your local Xerox representative. Other Settings 1. 2. Press Other Settings. Set each item as necessary, and click Close. Software Download This function is for customer engineer use. For more information, contact your local Xerox representative. Data Encryption Allows you to select whether to encrypt data recorded on the machine's hard disk.
System Administrator Menu Settings To disable this function, select Off. The factory default is Off. 1. 2. Select On and press Save to display the Execute Data Encryption screen. Select Yes or No. Notes on enabling the data encryption feature and changing the settings You need to reboot the machine after enabling/disabling data encryption or changing the encryption key. The corresponding storage space (hard disk) will be initialized during the reboot process.
System Administrator Menu Settings Detailed Settings 1. 2. 3. 4. Press Detailed Settings. Enter Code, and press Save / Next. Fill in New Value. Press Save / Next. Type Number: Common Service Settings Code Description New Value Factory Default 0 Releases the restriction for long printing (5m).
System Administrator Menu Settings Print Settings With Print Settings you can make settings relating to the machine's print features specifications. 1. On the System Administrator Menu screen, press System Settings > Print Settings. For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. 2. 5-14 Select the item you want to configure or change.
System Administrator Menu Settings Job Recovery You can use this feature to select whether to print a job which has not been completed at the time the machine was turned off, the next time the machine is turned on. The factory default is Off. 1. 2. Press Job Recovery. Set the items as necessary. Off Select this to cancel all the print jobs that have not yet printed at the time the machine was turned off.
System Administrator Menu Settings Network Settings With Network Settings, you can configure specifications relating to the networking aspects of the machine. Notes – For information on Network Settings, also refer to Machine Settings on page 2-8. – CentreWare® Internet Services allows you to make more detailed settings. For details, refer to the Help section which can be displayed by clicking Help in the upper right of the CentreWare Internet Services screen. 1.
System Administrator Menu Settings Port Settings The table below lists the ports that are used for the applications and features. Port Application/Feature CentreWare® Internet Services HTTP LPD FTP SNMP Yes – – – The factory default is Enabled for all ports. 1. 2. Press Port Settings. Set each item as necessary, and click Close. HTTP When using HTTP, specify a port number and select Enabled. The factory default port number is 80. LPD Select Enabled when using LPR.
System Administrator Menu Settings Protocol Settings 1. 2. Press Protocol Settings. Set each item as necessary, and click Close. Ethernet Settings Allows you to set the transmission rate for the Ethernet interface. The factory default is Auto. Auto Select this to detect the Ethernet transmission rate automatically. 1000BASE - T Select this to fix the transmission rate to 1000BASE - T. 100 Mbps (Full-Duplex) Select this to fix the transmission rate to 100 Mbps (Full-Duplex).
System Administrator Menu Settings TCP/IP - IP Mode Allows you to select the TCP/IP Internet protocol type. The factory default is IPv4 Mode. IPv4 Mode Select this to fix the Internet protocol to be used to IPv4. IPv6 Mode Select this to fix the Internet protocol to be used to IPv6. Dual Stack Select this to use both IPv4 and IPv6 as the Internet protocol. IPv4 - IP Address Enter the subnet mask in the format of xxx.xxx.xxx.xxx, where xxx is a value between 0 and 255.
System Administrator Menu Settings IPv6 Address - Manual Enter the IP address in the format of xxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx, where xxxx is a hexadecimal value. Notes – You can fill in this field only when IPv6 Address Manual Set is set to Enabled. – You must enter an IP address before you can select Save. IPv6 Address Prefix Set the IP address prefix in the range of 0 to 128. The factory default is 64. Note This option is enabled only when IPv6 Address Manual Set is set to Enabled.
System Administrator Menu Settings Device Cert. Allows you to list the recipients of the certificate stored on the machine. You can select a certificate used for SSL/TLS communication. Note The certificate must already be registered using CentreWare Internet Services. For information on how to do this, refer to the Help section of CentreWare Internet Services. HTTP - SSL / TLS Comm. Select Enabled or Disabled. The factory default is Disabled. HTTP - SSL / TLS Port No. The factory default is 443.
System Administrator Menu Settings System Admin Settings In System Admin Settings, you can set the system administrator's login ID and password. We recommend that you change the default ID and password for the system administrator to prevent unauthorized users from changing the machine settings and to enhance security. 1. On the System Administrator Menu screen, press System Admin Settings.
System Administrator Menu Settings System Administrator's ID The factory default is 11111 1. 2. 3. Press System Admin Settings. Press System Admin ID. Press Keyboard. 4. Use the numeric keypad on the control panel or the keyboard displayed on the screen to enter the system administrator ID using up to 32 characters. 5. 6. 7. 8. Press Save. Press Re-enter System Administrator ID. Press Keyboard.
System Administrator Menu Settings Specify the password after you have set the system administrator ID. Notes – The system administrator's password is required when changing the machine settings via CentreWare Internet Services. – For details on how to make settings for Password Entry Control Panel, refer to Password Entry from Control Panel on page 5-26. 1. 2. Press System Admin Password. Press Keyboard. 3.
System Administrator Menu Settings This limit can be set to a value between 0 and 10 times. The factory default is 5 times. Notes – Rebooting the machine will reset the failure count. – To exit the Access Denied state, reboot the machine. 1. 2. Press Maximum Login Attempts. Press On. 3. 4. Enter the number of the upper limit by using the numeric keypad or by pressing [ ] and [ ]. Press Save.
System Administrator Menu Settings Authentication / Security Settings With Authentication / Security Settings, you can configure the machine's security settings. Refer to these subsections for more information on each setting. 1. On the System Administrator Menu screen, press Authentication / Security Settings. For information on how to display the System Administrator Menu screen, refer to System Administrator Menu Settings Overview on page 5-2. 2. Select the item you want to configure or change.
System Administrator Menu Settings The factory default is Off. Notes Verify your System Administrator ID and password prior to turning ON the Password Entry from Control Panel feature, otherwise it will not be possible to recover the machine configuration in case of malfunction. When accessing the machine remotely, for example via CentreWare Internet Services, a password is always required regardless of the setting made here.
System Administrator Menu Settings 2. Select the number of overwrites from No, Once, and Three times. 3. Press Save. The system administrator must follow the instructions below to increase security. • To protect the data deleted from or stored on the hard disk, the following settings are required: Number of Overwrites: Once or Three times • Change the system administrator's factory default password (x-admin). The new password must be seven characters or more (up to 12 characters long).
Appendix 6 Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Notes and Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix Optional Components The following table lists the optional components. To purchase these options, contact your local Xerox representative. Product Name Description Manual Feeder Guide A guide to load paper manually. 2inch core paper holder A paper holder for 2-inch core roll paper. A set of two. 3inch core paper holder A paper holder for 3-inch core roll paper. A set of two. Print Catch Tray A tray that can accommodate printed sheets after they are ejected from the machine.
Appendix Notes and Restrictions This section describes the notes and restrictions to observe when using the machine. Notes and Restrictions on the Use of the Machine Installing and Moving the Machine • • • When moving the machine to another location, contact your local Xerox representative. When the machine is operating, protect it from shocks. Do not place objects near the ventilation opening of the extractor fan of the machine.
Appendix Notes on manual feed When printing with manual feed, printing on paper of a size smaller than the output size can cause contamination of the interior of the machine. Ink consumption • • Even if you specify black and white mode, color inks are consumed because the machine uses Process Black to print black.
Index A J adjusting screen contrast, 1-9 authentication/security settings, 5-26 Password Entry Control Panel, 5-26 Auto Power Saver, 5-8 jams bypass (manual) feed table or upper unit, 413 inside the upper roll paper cover, 4-15 paper stack tray, 4-16 roll unit, 4-11 Job Status button, 1-33 jobs cancelling, 1-34 deleting all from memory, 1-35 join adjustment, 3-22 B billing meters, 1-26 C calibration, 3-21 cancelling jobs, 1-34 CentreWare Internet Services, 2-1 machine settings, 2-8 screen components, 2
inside the upper roll paper cover, 4-15 paper stack tray, 4-16 roll unit, 4-11 paper stack tray, 1-4 password Password Entry Control Panel, 5-26 system administrator password, 5-23 port number, 2-3 power switching off, 1-5 switching on, 1-5 Power Saver button, 1-7 print head calibration, 3-21, 3-22 cleaning, 3-20 maintenance procedure, 3-19 replacing, 3-9 test print, 3-19 Print mode, offline/online, 1-32 problem solving, 4-1 problems Centreware Internet Services, 4-8 image quality, 4-4 machine, 4-2 paper ja
