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Table of Contents 1 Safety....................................................................................................1-1 Notices and Safety..............................................................................................................1-1 Electrical Safety....................................................................................................................1-2 General Guidelines...............................................................................................
Table of Contents 3 Installation and Setup....................................................................3-1 Installation and Setup Overview...................................................................................3-1 Selecting a Location for the Printer..............................................................................3-2 Connecting the Printer.......................................................................................................3-2 Selecting a Connection Method...
Table of Contents Supported Standard Paper Sizes for Automatic 2-Sided Printing.............................................................................................................4-4 Supported Custom Paper Sizes for Automatic 2-Sided Printing.............................................................................................................4-5 Loading Paper.......................................................................................................................
Table of Contents Printing Multiple Pages to a Single Sheet.......................................5-7 Scaling...........................................................................................................5-7 Print Quality.................................................................................................5-7 Saved Jobs.................................................................................................................5-8 Print From........................................
Table of Contents Using the Document Feeder..............................................................................7-2 Document Feeder Guidelines...............................................................7-2 Scanning to a USB Flash Drive.......................................................................................7-3 Scanning to a Shared Folder on a Network Computer.........................................7-4 Sharing a Folder on a Windows Computer.........................................
Table of Contents Adding an Individual Entry to the Device Address Book........................8-6 Editing an Individual Address Book Entry....................................................8-7 9 Maintenance.......................................................................................9-1 Cleaning the Printer............................................................................................................9-1 General Precautions............................................................
Table of Contents Clearing Paper Jams at the Bypass Tray....................................10-16 Clearing Paper Jams from Tray 1..................................................10-17 Clearing Paper Jams from Tray 2..................................................10-18 Clearing Paper Jams from the Output Tray...............................10-21 Clearing Paper Jams from the Inside the Printer....................10-22 Clearing Paper Jams from the Back of the Printer.................
Table of Contents WorkCentre® 3335 Weights and Dimensions................................A-4 WorkCentre® 3345 Weights and Dimensions................................A-4 Physical Specifications for WorkCentre® 3335 Standard Configuration................................................................................................A-5 Physical Specifications for WorkCentre® 3345 Standard Configuration................................................................................................
Table of Contents Data Coupler Information.....................................................................B-8 Canada.......................................................................................................................B-9 European Union...................................................................................................B-10 Radio Equipment and Telecommunications Terminal Equipment Directive...................................................................
Table of Contents x Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
1 Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued and safe operation of your Xerox printer. Notices and Safety Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements.
Safety Electrical Safety General Guidelines Warning • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock. • Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Turn off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment.
Safety • • • • Do not place objects on the power cord. If the power cord becomes frayed or worn, replace it. Do not plug or unplug the power cord while the power switch is in the On position. To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord. • Ensure that the electrical outlet is near the printer and is easily accessible. The power cord is attached to the printer as a plug-in device on the back of the printer.
Safety • Do not move the printer when it is printing. • Keep hands, hair, neckties, and so on, away from the exit and feed rollers. • Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the protective covers. Hot Warning The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from this area and avoid touching any metallic surfaces. Ozone Release This printer produces ozone during normal operation.
Safety • Store all consumables in accordance with the instructions provided on the package or container. • Keep all consumables away from the reach of children. • Never throw toner, print cartridges, drum cartridges, or toner containers into an open flame. • When handling cartridges, such as toner cartridges, avoid skin or eye contact with toner. Eye contact can cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase the risk of skin or eye contact.
Safety Symbol Description Caution: Indicates a mandatory action to take to avoid damage to the property. Do not touch the part or area of the printer. Do not expose the drum cartridges to direct sunlight. Do not burn the toner cartridges. Do not burn the drum cartridges. Do not touch the part or area of the printer. Symbol Description Do not use paper attached with staples or any other form of binding clip. Do not use folded, creased, curled, or wrinkled paper. Do not load or use inkjet paper.
Safety Symbol Description Add paper or media. Paper jam Lock Unlock Document Paper WLAN Wireless Local Area Network LAN Local Area Network USB Universal Serial Bus Telephone Line Modem Line Postcard Load envelopes in the tray with the flaps closed and facing up. Load envelopes in the tray with the flaps open and facing up.
Safety Symbol Description NFC Near Field Communication Weight Data Transmission Paper Feeding Direction Indicator Symbol Description Start Button Stop Button Pause Printing Button Login In/Out Button Help Button Services Home Button Services Button Job Status Button Printer Status Button Language Button Power/Wake Button 1-8 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
Safety Symbol Description Clear All Button Clear Button Dial Pause/Redial Button This item can be recycled. For details, refer to Recycling and Disposal.
Safety 1-10 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
2 Features Parts of the Printer Front View 1. 2. 3. 4. 5. 6. Optional Feeder Tray 2 with 550-Sheet Capacity Tray 1 with 250-Sheet Capacity Bypass Tray Output Tray Control Panel Card Reader Bay for optional NFC Enablement Kit 7. 8. 9. 10. 11. Document Feeder Top Cover Document Feeder Input Tray Document Feeder Output Tray USB Port Control Board Cover Document Feeder The WorkCentre 3335® uses an Automatic Document Feeder (ADF).
Features The WorkCentre 3345® uses a Reversing Automatic Document Feeder (RADF). Rear View 1. 2. 3. 4. 5. 2-2 Power Receptacle Power Switch USB Port for Service only Network Port USB Port 6. 7. 8. 9.
Features Internal Components 1. 2. 3. Drum Cartridge Toner Cartridge Document Glass Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide 4. 5.
Features Control Panel The control panel consists of a touch screen and buttons that you press to control the functions available on the printer. You can use the control panel to: • • • • • • • View the current operating status of the device. Access printer features. Access reference materials. Access the Tools and Setup menus. Access the Troubleshooting menus and videos. View status messages about paper tray levels and supplies. View any errors or warnings that are occurring on the device.
Features Item Name Description 8 Language Button This button changes the touch screen language and keyboard settings. 9 Power Saver button This button enters and exits the low-power mode. 10 Clear All Button This button clears previous and changed settings for the current selection. To reset all features to their default settings and clear existing scans, press this button twice. 11 Stop Button This button stops the current job temporarily.
Features Information Pages Your printer has a set of information pages that you can access from the control panel touch screen. These information pages include Customer Support access, installed options, and more. Accessing and Printing the Information Pages To access the full list of information pages for your printer: 1. At the printer control panel, press the Help button. A list of information pages that you can print appears. 2.
Features Administration Features For details, refer to the System Administrator Guide: • www.xerox.com/office/WC3335docs • www.xerox.com/office/WC3345docs Xerox® CentreWare® Internet Services Xerox® CentreWare® Internet Services is the administration and configuration software installed on the embedded Web server in the printer. It allows you to configure and administer the printer from a Web browser.
Features Note After the printer has been on for two minutes, print the Configuration Report. • The TCP/IP address appears in the Network Setup section of the page. • If the IP address that appears on the page is a system default address, such as 169.254.xxx.xxx, the printer did not acquire an IP address from the DHCP server. • Wait two minutes, then print the Configuration Report again. • After two minutes, if the IP address does not appear, contact the system administrator.
Features 3. From Smart eSolutions, click Maintenance Assistant. 4. To send status information to Xerox, click Start an Online Troubleshooting Session at www.Xerox.com. 5. After the data is sent, your browser is redirected to www.xerox.com to start your online troubleshooting session. Billing and Usage Information Billing and printer usage information appears on the Billing Meters information screen. The impression counts shown are used for billing.
Features Resource Location A resource for tools and informa- www.xerox.com/office/businessresourcecenter tion, including interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs. Local sales and support center Printer registration Xerox® Direct online store 2-10 • WorkCentre® 3335: www.xerox.com/office/worldcontacts • WorkCentre® 3345: www.xerox.com/office/worldcontacts • WorkCentre® 3335: www.xerox.com/office/register • WorkCentre® 3345: www.
3 Installation and Setup Refer to: • Installation Guide packaged with your printer. • System Administrator Guide: - www.xerox.com/office/WC3335docs www.xerox.com/office/WC3345docs Installation and Setup Overview Before printing, ensure that your computer and the printer are plugged in, turned on, and connected. Configure the initial settings of the printer. On your computer, install the driver software and utilities on your computer.
Installation and Setup Related Topics: Selecting a Location for the Printer Selecting a Connection Method Connecting the Printer Configuring Network Settings Installing the Software Selecting a Location for the Printer • Select a dust-free area with temperatures from 10–30°C (50–90°F), and relative humidity 20–80%. Note Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room can cause condensation inside the printer, directly interfering with image transfer.
Installation and Setup Network If your computer is connected to an office network or home network, use an Ethernet cable to connect the printer to a network port. Ethernet networks can support many computers, printers, and devices simultaneously. In most cases, Ethernet connection is faster than USB and provides direct access to printer settings using Xerox® CentreWare® Internet Services.
Installation and Setup Connecting the Printer to the Network Use a Category 5 or higher Ethernet cable to connect the printer to the network. An Ethernet network is used for one or more computers and supports many printers and systems simultaneously. An Ethernet connection provides direct access to printer settings using Xerox® CentreWare® Internet Services. To connect the printer: 1. Ensure that the printer is powered off. 2.
Installation and Setup Connecting to a Telephone Line Note Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type. 1. Connect a standard RJ11 cable, No. 26 American Wire Gauge (AWG) or larger, to the Line port on the back of the printer. 2. Connect the other end of the RJ11 cable to an operating telephone line. 3. Enable and configure the Fax functions.
Installation and Setup . 1. To turn on the printer, press the power switch to the On position. Note If the power switch is on, but the printer is powered off, the printer was turned off using the control panel. To power on the printer, press the power switch to the Off position first, then to the On position. 2. To turn off the printer: Caution • To prevent a printer malfunction, perform the control panel shutdown first. • Do not plug or unplug the power cord while the printer is powered on.
Installation and Setup Configuring Network Settings About TCP/IP and IP Addresses Computers and printers primarily use TCP/IP protocols to communicate over an Ethernet network. Generally, Macintosh computers use either TCP/IP or the Bonjour protocol to communicate with a network printer. For Macintosh OS X systems, TCP/IP is preferred. Unlike TCP/IP, however, Bonjour does not require printers or computers to have IP addresses. With TCP/IP protocols, each printer and computer must have a unique IP address.
Installation and Setup Power Saver Mode Power Saver mode reduces power consumption when the printer is left idle for a specified period. Power Saver Levels There are two levels of Power Saver mode. • Power Saver Mode 1: After a specified period of inactivity, the touch screen dims and the printer operates on reduced power consumption. • Power Saver Mode 2: After a specified period of inactivity, the touch screen turns off and the printer enters standby mode.
Installation and Setup If the Software and Documentation disc is not available, download the latest drivers at: • www.xerox.com/office/WC3335drivers • www.xerox.com/office/WC3345drivers Operating System Requirements • Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008, Windows Server 2008 R2, and Windows Server 2012 • Macintosh OS X version 10.9 and later • UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface.
Installation and Setup Note When the printer appears in the Discovered Printers window, it displays the IP address. Record the IP address for future use. 10. 11. 12. 13. Select the desired driver. Click Install. If the installer prompts you for the IP address, enter the IP address of the printer. If the installer prompts you to restart your computer, click Restart to complete the installation of the drivers. 14. To complete the installation, click Finish.
Installation and Setup • www.xerox.com/office/WC3345drivers 2. Download the appropriate package for your operating system. 3. To view the .dmg file for your printer, on your desktop, click the disc icon. 4. Open the Scan Installer.dmg file, then navigate to the appropriate installer file for your operating system. 5. Open the Scan Installer package file. 6. To acknowledge the warning and introductory messages, click Continue. 7. To accept the license agreement, click Continue, then click Agree. 8.
Installation and Setup Installing the Print Drivers for UNIX and Linux Note • To install the UNIX print drivers on your computer, root or superuser privileges are required. • This procedure requires an Internet connection. To install Linux drivers, perform the following steps, then select Linux instead of UNIX for the operating system and package. To install the print driver software: 1. On the printer control panel, for the IP address, do the following: a) Allow the printer to set up a DHCP address.
Installation and Setup Installing the Printer as a Web Service on Devices Web Services on Devices (WSD) allow a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use. Installing a WSD Printer Using the Add Device Wizard 1. At your computer, click Start, then select Devices and Printers. 2. To launch the Add Device Wizard, click Add a Device. 3.
Installation and Setup AirPrint Use AirPrint to print from a wired or wireless device directly without using a print driver. AirPrint is a software feature that allows you to print from wired or wireless Apple iOS-based mobile devices and Mac OS-based devices without the need to install a print driver. AirPrint-enabled printers allow you to print or fax directly from a Mac, an iPhone, iPad, or iPod touch.
4 Paper and Media Supported Paper Your printer is designed to use various paper and other media types. To ensure the best print quality and to avoid jams, follow the guidelines in this section. For best results, use Xerox paper and media recommended for your printer. Ordering Paper To order paper or other media, contact your local reseller or visit: • www.xerox.com/office/WC3335supplies • www.xerox.com/office/WC3345supplies General Paper Loading Guidelines • Fan paper before loading it in the paper tray.
Paper and Media • • • • • • Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper Envelopes with windows, metal clasps, side seams, or adhesives with release strips Padded envelopes Plastic media Caution The Xerox® Warranty, Service Agreement, or Xerox® Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox® Total Satisfaction Guarantee is available in the United States and Canada.
Paper and Media Trays Paper Types Weights Bypass Tray and Tray Transparency 1 only Not Applicable Bypass Tray only 120–150 g/m2 75–90 g/m2 60–220 g/m2 Labels Envelope Custom Supported Standard Paper Sizes Tray European Standard Sizes North American Standard Sizes Bypass and Trays 1 A4 (210 x 297 mm, 8.3 x 11.7 in.) and 2 A5 (148 x 210 mm, 5.8 x 8.3 in.) JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) ISO B5 (176 x 250 mm, 6.9 x 9.8 in.) A6 (105 x 148 mm, 4.1 x 5.8 in.) Letter (216 x 279 mm, 8.5 x 11 in.
Paper and Media Paper Types Weights Plain Letterhead Hole-Punched Pre-printed 70–85 g/m2 Heavyweight 86–105 g/m2 Bond 105–120 g/m2 Supported Standard Paper Sizes for Automatic 2-Sided Printing European Standard Sizes North American Standard Sizes A4 (210 x 297 mm, 8.3 x 11.7 in.) Letter (216 x 279 mm, 8.5 x 11 in.) Legal (216 x 356 mm, 8.5 x 14 in.) Oficio (216 x 343 mm, 8.5 x 13.5 in.) Folio (216 x 330 mm, 8.5 x 13 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.
Paper and Media Supported Custom Paper Sizes for Automatic 2-Sided Printing Source Media Types Sizes Tray 1 or 2 Plain, Lightweight, Heavyweight, Bond, Cardstock, Recycled, Archive A4, Letter, Legal, Exec- 60~163 g (16~43 lb.) utive, Folio, Oficio, ISO B5, JIS B5, A5, A6 Bypass Tray Plain, Lightweight, Heavyweight, Bond, Cardstock, Cotton, Colored, Pre-Printed, Recycled, Archive, Transparency, Label A4, Letter, Legal, Exec- 60~220 g (16~58 lb.) utive, Folio, Oficio, ISO B5, JIS B5, A5, A6, 3 in.
Paper and Media Loading Paper Loading Paper in the Bypass Tray To load paper in the bypass tray: 1. Open the bypass tray. Note If the bypass tray is open and loaded with paper already, remove any paper that is a different size or type. a) To open the bypass tray, press the cover. b) Fully extend the bypass tray.
Paper and Media 2. Move the length and width guides out. 3. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it.
Paper and Media 4. Load the paper in the tray, and adjust the width guides until they touch the edges of the paper. Note Do not load paper above the maximum fill line. Overfilling can cause paper jams. • Load hole-punched paper with the holes toward the left side of the printer. • For 1-sided and 2-sided printing, to load letterhead or pre-printed paper, place letterhead face up with the top edge going into the printer first.
Paper and Media 5. If the control panel Paper Settings screen prompts you, verify the paper size, type, and color. 6. Touch Confirm. Loading Paper in Tray 1 Tray 1 holds a maximum of 250 sheets. 1. Pull out and remove the tray. 2. Move the length and width guides out. a) Pinch the guide lever on each guide. b) Slide the guides outward until they stop.
Paper and Media c) Release the levers. 3. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. 4. Load the paper into the tray as shown, and adjust the paper guides in the tray to match the size of the paper.
Paper and Media • Load paper into the tray with the print side face down. • Load hole-punched paper with the holes toward the right side of the printer. • Do not load paper above the maximum fill line. Overfilling can cause paper jams. 5. Slide the tray into the printer and push it in all the way. 6. If the control panel Paper Settings screen prompts you, verify the paper size, type, and color. 7. Touch Confirm.
Paper and Media Loading Paper in Optional Tray 2 Tray 2 holds a maximum of 550 sheets. 1. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 2. Move the length and width guides out. a) Pinch the guide lever on each guide. b) Slide the guides outward until they stop. c) Release the levers.
Paper and Media 3. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. 4. Load the paper into the tray as shown, and adjust the paper guides in the tray to match the size of the paper. • Load paper into the tray with the print side face down. • Load hole-punched paper with the holes toward the right side of the printer.
Paper and Media 5. Slide the tray into the printer and push it in all the way. 6. If the control panel Paper Settings screen prompts you, verify the paper size, type, and color. 7. Touch Confirm. Configuring the Duplex Unit Width Size Use the following procedure to change the duplex unit width size. Note The duplex unit is preset to either Letter/Legal width-size or A4 width-size depending on your country. 1. Pull out and remove the duplex unit from the back of the printer. 2.
Paper and Media Note The width guide is located on the bottom of the duplex unit. b) Adjust the width guide to match the width of paper you will be using. Note Width size may be either Letter/Legal or A4. c) Flip the tray over.
Paper and Media 3. Insert the duplex unit back into the printer and push it in all the way. Printing on Special Paper To order paper, transparencies, or other media, contact your local reseller or go to: • www.xerox.com/office/WC3335supplies • www.xerox.com/office/WC3345supplies Envelopes Note You can print envelopes only from the bypass tray. For details, see Supported Standard Paper Sizes. Guidelines for Printing Envelopes • Print quality depends on the quality and construction of the envelopes.
Paper and Media Loading Envelopes in the Bypass Tray 1. Open the bypass tray. Note If the bypass tray is open and loaded with paper already, remove any paper that is a different size or type. a) To open the bypass tray, press the cover. b) Fully extend the bypass tray. 2. Move the length and width guides out.
Paper and Media If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. To avoid jams, flatten the envelopes. 3. To load envelopes, place the envelopes with the print side up, flaps closed and down, and the flap of the envelope to the left. 4. If the control panel Paper Settings screen prompts you, verify the paper size, type, and color. 5. When finished, touch Confirm.
Paper and Media Labels Note You can print labels only from the Bypass Tray. Guidelines for Printing Labels Caution Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. • • • • • • • • • • Use labels designed for laser printing. Do not use vinyl labels. Do not feed a sheet of labels through the printer more than once. Do not use dry gum labels. Print only on one side of the sheet of labels. Use full sheet labels only.
Paper and Media Loading Labels in the Bypass Tray To load labels in the bypass tray: 1. Open the bypass tray. Note If the bypass tray is open and loaded with paper already, remove any paper that is a different size or type. a) To open the bypass tray, press the cover. b) Fully extend the bypass tray.
Paper and Media 2. Move the length and width guides out. 3. Load the labels face up. 4. Adjust the guides until they touch the edges of the paper. 5. If the control panel prompts you, verify the paper size, type, and color in the Paper Settings screen. 6. When finished, touch Confirm. Transparencies Note You can print transparencies only from the bypass tray.
Paper and Media Guidelines for Printing Transparencies • Remove all paper before loading transparencies in the bypass tray. • Handle transparencies by the edges using both hands. Fingerprints or creases can cause poor print quality. • After loading transparencies, change the paper type to Transparency on the printer control panel. • In the print driver software, for paper type, select Transparency. • Do not load more than 20 transparencies. Overloading the tray can cause the printer to jam.
5 Printing Printing Overview Before printing, your computer and the printer must be plugged in, turned on, and connected to an active network. Make sure that you have the correct print driver software installed on your computer. For details, refer to Installing the Software. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. 3. At the printer control panel, specify the size and type. 4. In your software application, access the print settings.
Printing Print Driver Help Xerox® print driver software Help is available from the Printing Preferences window. To see print driver help, click the Help (?) button in the bottom left corner of the Printing Preferences window. Information about Printing Preferences appears in the Help window on two tabs: • Contents provides a list of the driver tabs at the top and the areas at the bottom of the Printing Preferences window.
Printing 2. In the list, right-click the icon for your printer and click Printing Preferences. 3. In the Printing Preferences window, click a tab, select the options, then click OK to save. For more information about Windows print driver options, in the Printing Preferences window, click the Help button (?). Selecting Windows Print Options for an Individual Job To use special printing options for a particular job, you can change the Printing Preferences before sending the job to the printer.
Printing Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click File > Print. 2. In the printer list, select your printer. 3. Select the desired printing options. 4. To save the settings, select Save Current Settings as Preset.
Printing Creating a Job Ticket Using the Xerox Print Driver 1. In a command line prompt, open the Xerox® print driver, login as root, and type xeroxprtmgr. 2. On the My Printers screen, select the printer. 3. In the top corner, click Edit Printer, then select options for the print job. 4. Click Save As, then store the job ticket in your home directory. Personally identifiable information, such as a Secure Print passcode, is not saved in the job ticket. You can specify the information on the command line.
Printing To View Active or Completed Jobs 1. At the control panel, press the Job Status button. 2. To see a list of specific job types, touch a tab. • To view jobs that are in process or waiting to process, touch the Active tab. • To view completed Jobs, touch the Completed Jobs tab. • To view details about a job, touch the job name. To Delete an Active Job 1. 2. 3. 4. At the control panel, press the Job Status button. Touch the Active tab. Touch the folder of the active job. Touch Delete.
Printing Portrait Landscape 2-Sided Print 2-Sided Print, Flip on Short Edge 2-Sided Print 2-Sided Print, Flip on Short Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job: • Let the printer automatically select which paper to use based on the document size, paper type, and paper color you specify. • Select a specific tray loaded with the desired paper.
Printing Note The print resolutions are indicated for PostScript print drivers only. The only print-quality mode for PCL is Enhanced. Saved Jobs You can use the controls in the Saved jobs window to save the job, or you can print and save the job for future use. Print From Print From allows printing of documents stored on the printer, on a computer on a network, or on a USB Flash drive. Printing from Saved Jobs 1. 2. 3. 4. 5. 5-8 At the control panel, press the Services button, then touch Saved Jobs.
Printing Printing from a USB Flash Drive You can print .pdf, .ps, .pcl, .prn, .tiff, and .xps files directly from a USB Flash drive. Note If USB ports are disabled, you cannot use a USB card reader for authentication, to update the software, or to print from a USB Flash drive. The system administrator must set up this feature before you can use it. For details, refer to the System Administrator Guide at: • www.xerox.com/office/WC3335docs • www.xerox.com/office/WC3345docs To print from a USB Flash drive: 1.
Printing 5-10 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
6 Copying Basic Copying 1. To clear previous settings, at the control panel, press the yellow Clear All button. The Clear All Confirmation screen appears. 2. Touch Confirm or Close. 3. Load your original documents. • Use the document glass for single pages or paper that cannot be fed using the document feeder. Place the first page of the document face down, in the top left corner of the document glass. • Use the document feeder for multiple or single pages.
Copying • Envelopes • Books Using the Document Glass 1. Lift the document feeder cover. 2. Place the first page face down in the upper-left corner of the document glass. 3. Align the originals to the matching paper size printed on the edge of the glass. • The document glass accommodates original sizes up to 210 x 297 mm (A4/8.5 x 11 in.). • The document glass automatically detects letter (8.5 x 11 in.), A4, and smaller paper sizes.
Copying Using the Document Feeder • The document feeder accepts paper weights from 50–105 g/m² (12.5–28 lb.) for 2-sided pages. • The document feeder accepts paper sizes from 145 x 145 mm (5.7 x 5.7 in.) through 216 x 356 mm (8.5 x 14 in.) for 1-sided pages, and 176 x 250 mm (6.93 x 9.84 in.) through 216 x 356 mm (8.5 x 14 in.) for 2-sided pages. • The maximum feeder capacity is approximately 100 sheets of 75 g/m² paper. 1. Insert originals face up, with page one on top. 2.
Copying Specifying the Size of the Original To scan the correct area of the original, specify the original size. 1. At the printer control panel, press the Services Home button. 2. Touch Copy. 3. On the Copy tab, touch the Right arrow. 4. Scroll down to and touch Original Size . 5. Touch an option. • Preset Scan Area: You can specify the area to scan when it matches a standard paper size. Note Grayed-out options are not available.
Copying Image Quality Settings Specifying the Original Type The printer optimizes the image quality of the copies based on the type of images in the original document and how the original was created. 1. At the printer control panel, press the Services Home button. 2. Touch Copy. 3. On the Copy tab, touch the Right arrow. 4. Scroll down to and touch Original Type. 5. Select an option. 6. Touch OK. Making the Image Lighter or Darker 1. 2. 3. 4. 5. 6.
Copying Output Adjustments Reducing or Enlarging the Image You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. To reduce or enlarge the image: 1. At the printer control panel, press the Services Home button. 2. Touch Copy. 3. On the Copy tab, touch the Right arrow. 4. Touch Reduce/Enlarge. 5. Touch an option. • To reduce or enlarge the percentage incrementally, touch Plus (+) or Minus (-). • To reduce or enlarge the percentage incrementally, touch the arrows.
Copying Shifting the Image You can change the placement of an image on the copy page. For Image Shift to function correctly, position originals as follows. 1. Perform one of the following: • For the Document Feeder, position originals face up, short edge entering the feeder first. • For the Document Glass, position originals face down in the back-left corner of the document glass with the short edge to the left. 2. 3. 4. 5. 6. At the printer control panel, press the Services Home button. Touch Copy.
Copying 6. Select the desired options. 7. Touch OK. Including Covers You can print the first and last pages of your copy job on different paper, such as colored or heavyweight paper. The printer selects the paper from a different tray. The covers can be blank or printed. 1. Load the pages of the original document to be copied into the document feeder. 2. If necessary, load the paper to be used as the body pages of the copy into the desired tray. 3.
Copying • Printed: This option inserts a printed sheet of paper between the transparencies. 6. For Paper Supply, touch the desired tray. 7. Touch OK. ID Card Copying You can copy both sides of an ID card or small document onto one side of paper. Each side is copied using the same location on the document glass. The printer stores both sides and prints them side by side on the paper. 1. Press the Services Home button, then scroll down and touch ID Card Copy. 2. Select the number of copies using the keypad.
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7 Scanning The system administrator must set up this feature before you can use it. For details, refer to the System Administrator Guide at: • www.xerox.com/office/WC3335docs • www.xerox.com/office/WC3345docs Loading Documents for Scanning Using the Document Glass 1. Lift the document feeder cover. 2. Place the first page face down in the upper-left corner of the document glass. 3. Align the originals to the matching paper size printed on the edge of the glass.
Scanning Document Glass Guidelines The document glass accommodates original sizes up to 210 x 297 mm (A4/8.5 x 11 in.).
Scanning Scanning to a USB Flash Drive You can scan a document and store the scanned file on a USB Flash drive. Scaning to a USB supports scans in .jpg, .pdf, and .tiff file formats. 1. Load the original on the document glass or in the document feeder. 2. Insert your USB Flash drive into the USB port on the side of the printer. The control panel touch screen displays the USB Device Detected screen. 3. If the USB Device Detected screen does not display automatically, on the control panel, touch Scan to USB.
Scanning Scanning to a Shared Folder on a Network Computer Before you can scan to a shared folder, you must share the folder, then add the folder as an Address Book entry in Xerox® CentreWare® Internet Services. Sharing a Folder on a Windows Computer Before you begin: • Verify that your computer security software allows for file sharing. • Verify that File and Printer Sharing For Microsoft Networks is enabled for each of your connections. Note For assistance, contact your system administrator.
Scanning Note When you open a shared folder, a Shared Folder banner appears in the Finder for the folder and subfolders. Adding a Folder as an Address Book Entry Using CentreWare Internet Services 1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. 2. Click Address Book. 3. Under Network Scan (Comp./Serv.), click Computer/Server Address Book. 4.
Scanning Scanning to an Email Address Note When using this feature, the images you scan are sent as email attachments. Before scanning to email, configure the email SMTP and From Field properties. You must have at least one email address in the address book. If email properties are not properly configured, the Email icon appears grayed out on the touch screen. 1. Load the original document on the document glass or in the document feeder. 2. On the printer control panel, touch Scan to. 3.
Scanning • 2-Sided Scan, Short Edge: This option scans both sides of the original image on the short edge. • To select the resolution to scan the image, click Resolution, then select an option. 9. To adjust the scan color, click Image Color and select an option: • Auto: This option detects the color content in the original image. If the original image is color, the printer scans in full color. If the original is a black and white document, the printer scans in black and white only.
Scanning 3. 4. 5. 6. Touch the Right Arrow button until the Scan To...Features screen appears. Touch Output Color. Select a color mode. Touch OK. Setting the Scan Resolution The scan resolution depends on how you plan to use the scanned image. Scan resolution affects both the size and image quality of the scanned image file. Higher scan resolution produces better image quality and a larger file size. 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Scan To. 3.
Scanning Automatically Suppressing Background Variation When scanning original documents that are printed on thin paper, text or images printed on one side of the paper can be seen on the other side. Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors. 1. At the printer control panel, press Clear All, then press Services Home. 2. Touch Scan To, then touch and hold the Right Arrow button until Scan To...Features appears. 3.
Scanning 7-10 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
8 Faxing The system administrator must set up this feature before you can use it. For details, see the System Administrator Guide at: • www.xerox.com/office/WC3335docs • www.xerox.com/office/WC3345docs Basic Faxing To send a fax: 1. Load your original documents: • Use the document glass for single pages or paper that cannot be fed using the document feeder. Place the first page of the document face down, in the top-left corner of the document glass. • Use the document feeder for multiple or single pages.
Faxing Using the Document Glass 1. Lift the document feeder cover. 2. Place the first page face down in the upper-left corner of the document glass. 3. Align the originals to the matching paper size printed on the edge of the glass. • The document glass accommodates original sizes up to 210 x 297 mm (A4/8.5 x 11 in.). • The document glass automatically detects letter (8.5 x 11 in.), A4, and smaller paper sizes.
Faxing Using the Document Feeder • The document feeder accepts paper weights from 50–105 g/m² (12.5–28 lb.) for 2-sided pages. • The document feeder accepts paper sizes from 145 x 145 mm (5.7 x 5.7 in.) through 216 x 356 mm (8.5 x 14 in.) for 1-sided pages, and 176 x 250 mm (6.93 x 9.84 in.) through 216 x 356 mm (8.5 x 14 in.) for 2-sided pages. • The maximum feeder capacity is approximately 100 sheets of 75 g/m² paper. 1. Insert originals face up, with page one on top. 2.
Faxing 4. Touch an option, then touch OK. Sending a Delayed Fax You can scan and save a fax on the printer, then send it at a later time. Note A delay time of 15 minutes or more must be set; otherwise, the job is sent immediately. 1. At the printer control panel, press Services Home. 2. Touch Fax. 3. At the top of the screen, touch the right arrow two times, scroll down, and touch Delay Send. 4. Use the drop-down menu to set the feature to ON. 5.
Faxing To Lighten or Darken an Image 1. 2. 3. 4. 5. 6. At the printer control panel, press Services Home. Touch Fax. At the top of the Fax Features screen, touch the Right arrow two times. Touch Lighten/Darken. Using the slider control, make the adjustment. Touch OK. Storing a Fax in a Local Mailbox The system administrator must create a mailbox and enable and configure Store to Mailbox before you can use these features. For details, refer to the System Administrator Guide at: • www.xerox.
Faxing Storing a Fax for Local or Remote Polling Turn on Secure or Non-Secure Local Polling to make fax documents stored on one printer available for remote polling by other printers. When Secure Local Polling is on, you create a list of fax numbers that are allowed to access the stored faxes on the printer. To store a fax: 1. At the printer control panel, press Services Home. 2. Touch Fax > Polling. 3. Touch Store Locally for Remote Polling. 4. Touch an option. 5. Touch OK.
Faxing 2. Touch Fax > Enter Recipient. 3. To enter a name, fax number, or optional email address, touch each field, then enter the details. 4. Touch OK. Editing an Individual Address Book Entry 1. 2. 3. 4. 5. 6. At the printer control panel, press Services Home. Touch Fax > Device Address Book. Touch the Address Book Entry. Touch the Contact Name. To edit the fields, touch Details. To delete the contact, touch Remove.
Faxing 8-8 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
9 Maintenance Cleaning the Printer General Precautions Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. Warning Keep all cleaning materials out of the reach of children. Warning Do not use pressurized spray cleaning aids on or in the printer.
Maintenance Cleaning the Exterior Clean the exterior of the printer once a month. Caution Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems. Never use cleaning agents other than water or mild detergent. 1. Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth. 2. After cleaning, wipe with a dry, soft cloth.
Maintenance For best results, to remove marks and streaks, use a standard glass cleaner. 5. Wipe the Constant Velocity Transport (CVT) glass until it is free of debris, and it is clean and dry. Note The CVT glass is the long narrow strip to the left of the document glass.
Maintenance 6. Wipe the white underside of the document cover until it is clean and dry. 7. Close the document cover.
Maintenance Ordering Supplies When to Order Supplies A warning appears on the control panel when the Toner Cartridge or the Smart Kit Drum Cartridge are near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when the Toner Cartridge or the Smart Kit Drum Cartridge must be replaced. Order supplies from your local reseller or go to: • www.
Maintenance Note • Each consumable includes installation instructions. • To ensure print quality, the toner cartridge and drum cartridge are designed to cease functioning at a predetermined point. Caution Use of non-Xerox supplies is not recommended. Use of toner with other than genuine Xerox® Toner can affect print quality and printer reliability. Xerox® Toner is the only toner designed and manufactured under strict quality controls by Xerox for use with this specific printer.
Maintenance Replacing a Toner Cartridge When a toner cartridge approaches the end of its usable life span, the control panel displays a toner-low message. When a toner cartridge is empty, the printer stops and displays a message on the control panel. Note Each toner cartridge includes installation instructions. Printer Status Message Cause and Solution Low Toner Status: Ensure that a new Toner Cartridge is available. The toner cartridge is low. Order a new toner cartridge.
Maintenance Recycling Supplies For more information on the Xerox® supplies recycling program, go to: • WorkCentre® 3335: www.xerox.com/gwa • WorkCentre® 3345: www.xerox.com/gwa Moving the Printer Warning • To prevent electric shock, never touch the power plug with wet hands. • When removing the power cord, ensure that you pull the plug and not the cord. Pulling the cord can damage it, which can lead to fire or electric shock.
Maintenance • Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit. For a repacking kit and instructions, go to: - www.xerox.com/office/WC3335support www.xerox.com/office/WC3345support • When moving the printer over a long distance, remove the toner cartridges and drum cartridges to prevent toner from spilling.
Maintenance Billing and Usage Information Billing and printer usage information appears on the Billing Meters information screen. The impression counts shown are used for billing. To view Billing and Usage information: 1. At the printer control panel, press the Machine Status button. 2. To view basic impression counts, touch the Billing Information tab. A page is one side of a sheet of paper that can be printed on one or two sides. A sheet printed on two sides counts as two impressions.
10 Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems. Resolve some problems by simply restarting the printer. Restarting the Printer To restart the printer: 1. Press Power Saver. 2. Touch Power Down. 3. To restart the printer, switch on the power switch. Note If restarting the printer does not resolve the problem, refer to Printer Fails to Power On and Printer Resets or Turns Off Frequently.
Troubleshooting Printer Fails to Power On Probable Causes Solutions The power switch is not turned on. Turn on the power switch. For details, refer to Turning the Printer On and Off. The power cord is not correctly plugged Turn off the printer power switch, and plug the power into the outlet. cord securely into the outlet. For details, refer to Turning the Printer On and Off. Something is wrong with the outlet connected to the printer.
Troubleshooting Document Prints from Wrong Tray Probable Causes Solutions Application and print driver have conflicting tray selections. 1. 2. 3. Check the tray selected in the print driver. Go to the page setup or printer settings of the application from which you are printing. Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select. Automatic 2-Sided Printing Problems Probable Causes Unsupported or incorrect paper. Incorrect setting.
Troubleshooting Probable Causes Solutions The way the printer was installed on the network could be an issue. Determine if a print spooler or a computer sharing the printer is buffering all print jobs and then spooling them to the printer. Spooling can slow print speeds. To test the speed of the printer, print some information pages such as the Office Demo Page. If the page prints at the rated speed of the printer, you could have a network or printer installation issue.
Troubleshooting Probable Causes The printer is busy. The printer cable is disconnected. Solutions • A previous print job could be the problem. On your computer, to delete all print jobs in the print queue, you can use the Printer Properties feature. • Load the paper in the tray. • At the printer control panel, press the Job Status button. If the print job does not appear, check the Ethernet connection between the printer and the computer. • At the printer control panel, press the Job Status button.
Troubleshooting Probable Causes The relative humidity of the room is too high. Solutions • Reduce the humidity in the room. • Move the printer to a location where the temperature and relative humidity are within the operating specifications. Paper Jams Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.
Troubleshooting • Overfilling the trays. • Allowing the output tray to overfill. Locating Paper Jams Warning To avoid injury, never touch a labeled area on or near the heat roller in the fuser. If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Switch off the printer immediately and wait 30 minutes for the fuser to cool. After the printer cools, try to remove the jammed paper. If the error persists, contact your Xerox representative.
Troubleshooting The following illustration shows where paper jams can occur along the paper path: 1. 2. 3. 4. Bypass Tray and Inside the Front of the Printer Document Feeder Top Cover Document Feeder Input Tray Document Feeder Inside Cover 5. 6. 7. 8. Back of the Printer Duplex Area Tray 1 Optional Tray 2 Clearing Paper Jams Clearing Paper Jams from the Document Feeder 1. Remove any documents from the document feeder.
Troubleshooting 2. Open the document feeder top cover. 3. If the paper is jammed in the exit of the document feeder, gently pull it out in the direction shown.
Troubleshooting 4. If the jammed paper is not caught in the entry of the document feeder, gently pull it out in the direction shown. 5. If the jammed paper cannot be seen, perform the following steps to remove it. a) Open the inner cover.
Troubleshooting b) Gently pull out the jammed paper in the direction shown. c) Close the inner cover.
Troubleshooting 6. Close the document feeder top cover. 7. To remove paper from the document feeder inside cover, perform the following steps: a) Lift the document feeder.
Troubleshooting b) Gently pull out any jammed paper. c) Close the document feeder. 8. Remove any jammed paper from the document feeder output tray.
Troubleshooting a) Raise the document feeder input tray. b) Gently pull out the jammed paper in the direction shown.
Troubleshooting c) Lower the document feeder input tray. d) Reload the documents in the document feeder input tray, and adjust the guides against the edges of the paper.
Troubleshooting Clearing Paper Jams at the Bypass Tray 1. Remove any paper from the bypass tray. 2. Where the tray connects to the printer, clear any paper that is jammed. 3. If the paper is torn, check inside the printer for pieces of paper, then gently remove them. If you cannot remove the paper fragments easily, contact your Xerox representative. 4. When you reload the bypass tray, fan the paper and ensure that all four corners align neatly. 5.
Troubleshooting Clearing Paper Jams from Tray 1 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Pull out tray 1 until it stops. 2. To remove any jammed paper, gently pull it straight out as shown. If the paper does not move when you pull it, or if you do not see the paper in this area, refer to Clearing Paper Jams from the Inside the Printer.
Troubleshooting 3. Close the tray. 4. If the control panel prompts you, on the Paper Settings screen, verify the paper size, type, and color. 5. Touch Confirm. Clearing Paper Jams from Tray 2 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Pull out tray 2 until it stops.
Troubleshooting 2. To remove any jammed paper, gently pull it straight out as shown. 3. If the paper does not move when you pull it, or if you do not see the paper in this area, perform the following: a) Pull tray 1 out.
Troubleshooting b) To remove any jammed paper, gently pull it straight up and out as shown. If the paper does not move when you pull, or if you do not see the paper in this area, refer to Clearing Paper Jams from the Inside the Printer. c) Push in tray 1.
Troubleshooting 4. Push in tray 2. 5. If the control panel prompts you, in the Paper Settings screen, verify the paper size, type, and color. 6. Touch Confirm. Clearing Paper Jams from the Output Tray 1. To clear any jammed paper from the output tray area, gently pull it straight out as shown. 2. If the paper tears or does not move when pulled, refer to Clearing Paper Jams from the Back of the Printer. 3. If necessary, to resume printing, follow any remaining instructions on the control panel.
Troubleshooting Clearing Paper Jams from the Inside the Printer 1. Press the release lever, then open the front cover of the printer. 2. To remove any jammed paper from inside the printer, gently pull it straight out as shown.
Troubleshooting 3. Close the front cover. Clearing Paper Jams from the Back of the Printer 1. Remove any jammed paper from the exit area at the back of the printer. If the paper does not move when you pull it, continue to the next step.
Troubleshooting 2. Press the release lever, then open the back cover of the printer. 3. Gently remove any jammed paper from the back of the printer. 4. Gently remove any jammed paper from the fuser area. Warning The area around the fuser can be hot. Use caution to avoid injury. If the paper does not move when you pull it, continue to the next step.
Troubleshooting 5. If paper is jammed in the fuser, perform the following steps: a) Lower both green levers, then open the fuser. b) Remove the jammed paper. c) To open the paper guide, press down both tabs to release the latches, then lower the paper guide. d) Remove any jammed paper from the paper guide area. e) Close the paper guide. f) Close the fuser.
Troubleshooting 6. Close the back cover. Clearing Paper Jams from the Duplex Area 1. To access paper jams in the duplex area, pull out the duplex unit from the printer. 2. Gently remove any jammed paper from the duplex area. 3. Push the duplex unit back into the printer.
Troubleshooting Note Ensure that the duplex unit is fully pushed in. Troubleshooting Paper Jams Multiple Sheets Pulled Together Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The edges of the paper are not even. Remove the paper, align the edges, then reload it. The paper is moist from humidity. Remove the paper from the tray, then replace it with new dry paper. Too much static electricity is present. Try a new ream of paper.
Troubleshooting Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The paper guides are not correctly adjusted to Adjust the paper guides in the tray to match the paper size. the size of the paper. The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still misfeeds, do not use that paper. The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Troubleshooting Probable Causes Solutions One of the printer doors is open. Check the doors on the printer. Close any door that is open. Note Check for any torn pieces of paper in the paper path, then remove the paper. Jams During Automatic 2-Sided Printing Probable Causes Using paper of the wrong size, thickness, or type. Solutions • Use only Xerox-approved paper. For details, refer to Supported Paper Types and Weights for Automatic 2-Sided Printing.
Troubleshooting Controlling Print Quality Various factors can affect the quality of the output of your printer. For consistent and optimum print quality, use paper designed for your printer and set the paper type correctly. To maintain optimum print quality, follow the guidelines in this section. Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal print quality is 10–30ºC (50–90ºF) and 20–80% relative humidity.
Troubleshooting Symptom The output is too light. Solutions • To check the toner level, check the control panel, use the print driver, or Xerox®CentreWare® Internet® Services. If the toner cartridge is almost empty, replace it. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox® toner cartridge. • Ensure that the print quality mode is not set to Toner Saver. Toner Saver is useful for draft-quality output.
Troubleshooting Symptom Random spots on the output, or the image is blurry. Solutions • Ensure that the toner cartridge is installed correctly. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox® toner cartridge. • Use the Heavyweight or Cardstock paper type setting, or use a paper type with a smoother surface. • Ensure that the humidity in the room is within specifications. For details, refer to Relative Humidity.
Troubleshooting Symptom Ghosting appears in the printed output. Auger marks appear on the printed output. The output print is wrinkled or stained. Envelopes are wrinkled or creased when printed. The top margin is incorrect. Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide Solutions • Verify that the paper is the correct size, type, and weight. If not, change the paper settings. • Change the Paper Type settings in the print driver.
Troubleshooting Symptom Solutions The printed surface of the paper is bumpy. 1. 2. 3. 10-34 Print a solid image over the entire surface of one sheet of paper. Load the printed sheet into the tray with the printed side face down. Print five blank pages to remove debris from the fuser rollers.
Troubleshooting Copy and Scan Problems If the copy or scan quality is poor, refer to the following table. Symptoms Solutions Lines or streaks are present in copies only made There is debris on the document glass. When from the document feeder. scanning, the paper from the document feeder passes over the debris creating lines or streaks. Clean all glass surfaces with a lint-free cloth. Spots are present in copies taken from the document glass. There is debris on the document glass.
Troubleshooting Fax Problems Note If you cannot send and receive faxes, ensure that you are connected to an approved analog or digital telephone line. If you cannot send or receive faxes correctly, refer to the following tables. Problems Sending Faxes Symptoms Causes Solutions The document is not scanned The document is too thick, too Use the document glass to using the document feeder. thin, or too small. send the fax.
Troubleshooting Symptoms Causes Solutions Fax was not transmitted. The fax number is wrong. Verify the fax number. The telephone line is incorrectly connected. Verify the telephone line connection. If it is disconnected, connect it. There is a problem with the fax Contact the recipient. machine of the recipient. The fax is not installed or is not Verify that the fax is installed enabled. and enabled. Server Fax is enabled. Ensure that Server Fax is disabled.
Troubleshooting Symptoms Causes Solutions Faxes cannot be received automatically. The printer is set to receive faxes manually. Set the printer to automatic reception. The memory is full. Load paper if it is empty, and then print the faxes stored in the memory. The telephone line is incorrectly connected. Verify the telephone line connection. If it is disconnected, connect it. There is a problem with the fax Make a copy to verify that your machine of the sender. printer is operating correctly.
Troubleshooting Getting Help Xerox provides several automatic diagnostic utilities to help you maintain printer productivity and print quality. Control Panel Messages The printer control panel provides information and troubleshooting help. When a fault or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.
Troubleshooting To view a list of the current errors on the control panel: 1. Press the Machine Status button, then touch the Active Messages tab. 2. Touch the Faults and Alerts menu, then choose an option. • Faults: This menu shows the error messages that affect the operation of the printer and the corresponding fault codes. • Alerts: This menu shows alert messages regarding the current job status of the printer and the corresponding alert codes.
Troubleshooting Accessing and Printing the Information Pages To access the full list of information pages for your printer: 1. At the printer control panel, press the Help button. A list of information pages that you can print appears. 2. To scroll through the list of available pages, touch and drag your finger up or down on the menu. Touch the desired page, then touch Print. Note To print all of the information pages, at the bottom of the list, touch All Information Pages, then touch Print. 3.
Troubleshooting Note If this feature does not appear, log in as a system administrator. For details, refer to the System Administration Guide at: • WorkCentre® 3335: www.xerox.com/office/WC3335docs • WorkCentre® 3345: www.xerox.com/office/WC3345docs 3. Choose one of the following: • To restrict users from printing the Configuration Report, touch System Administrator Only. • To allow all users access, touch All Users. 4. Touch OK. Turning Off Automatic Printing of the Configuration Report 1.
Troubleshooting Available Information Pages Information pages provide important details to help you troubleshoot issues or analyze printer use. You can print information pages from the printer control panel. Information Page Description Configuration Report The Configuration Report provides product information including, installed options, network settings, port setup, tray information, and more.
Troubleshooting Information Page Description Junk Fax Report The Junk Fax Report displays a record of junk faxes received and the numbers from which they were sent. Last 40 Error Messages Report The Last 40 Error Messages Report is a log of the last 40 error messages, with number, code, name, date, and time. Email address book The Email Address Book displays contents of the email address book. Pending Jobs Report The Pending Jobs Report provides a record of pending outbound and inbound jobs.
Troubleshooting More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer and can be downloaded at: • www.xerox.com/office/WC3335docs • www.xerox.com/office/WC3345docs Other documentation for your printer Technical support information for your printer, including online technical support, Online Support Assistant, and driver downloads. Information Pages • www.xerox.com/office/WC3335docs • www.xerox.
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A Specifications Printer Configurations and Options Available Configurations This printer is available in the following configurations: • WorkCentre® 3335: This configuration is a network printer and includes the following features and options: - Copy Print Scan Fax Automatic Document Feeder (ADF) 50-sheet bypass tray Tray 1 with 250-sheet capacity Optional tray 2 with 550-sheet capacity • WorkCentre® 3345: This configuration is a network printer and includes the following features and options: - Copy Pr
Specifications Standard Features Print speed WorkCentre® 3335: • Letter (8.5 x 11 in.): Maximum 35 prints-per-minute (ppm) • A4: Maximum 33 ppm WorkCentre® 3345: • Letter (8.5 x 11 in.): Maximum 42 ppm • A4: Maximum 40 ppm 2-Sided print speed WorkCentre® 3335: • Letter (8.5 x 11 in.): Maximum 17 ppm • A4: Maximum 16 ppm WorkCentre® 3345: • Letter (8.5 x 11 in.
Specifications Maximum copy size Document feeder Document feeder capacity Scan resolution Legal (216 x 356 mm, 8.5 x 14 in.) • WorkCentre® 3335: Automatic Document Feeder • WorkCentre® 3345: Reversing Automatic Document Feeder 50 sheets • Optical: 600 x 600 dpi • Enhanced: Up to 4800 x 4800 dpi Supported scanning Maximum scan size Email and Scan file formats Control panel Connectivity Remote Access • USB • Email • Computer • Document Glasss: 216 x 297 mm, 8.5 x 11.7 in.
Specifications Physical Specifications Weights and Dimensions WorkCentre® 3335 Weights and Dimensions Standard Configuration (with Tray 1 only) Optional Configuration (with Tray 1 and Tray 2) Width 41.5 cm (16.3 in.) 41.5 cm (16.3 in.) Depth 42.1 cm (16.6 in.) 47.7 cm (18.80 in.) Height 45.0 cm (17.7 in.) 59.4 cm (23.4 in.) Weight 15.54 kg (34.26 lb.) 21.06 kg (46.44 lb.
Specifications Physical Specifications for WorkCentre® 3335 Standard Configuration Physical Specifications for WorkCentre® 3345 Standard Configuration Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide A-5
Specifications Clearance Requirements for Standard Configuration Environmental Specifications Temperature • Optimum Temperature: 16–30°C (61–86°F) • Storage Temperature: from –20 through 40°C (from –4 through 104°F) Relative Humidity Minimum–Maximum Humidity Range: 10–90%, less than 90% when in the packaging • Optimum Humidity: 30–70% • Operating Humidity: 20–80% Relative Humidity Note Under extreme environmental conditions, such as 10°C (50°F) and 85% relative humidity, defects can occur due to condensa
Specifications Electrical Specifications Power Supply Voltage and Frequency Power Supply Voltage Power Supply Frequency 110–127 VAC +/-10%, (99–135 VAC) 50 Hz 60 Hz 220–240 VAC +/-10%, (198–264 VAC) 50 Hz 60 Hz Power Consumption • Energy Saver Mode (Sleep): Less than 3.5W • Continuous printing: Less than 700W • Ready/Standby: Less than 50W This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet.
Specifications Performance Specifications Print Warm-up Time • Power on: • Recovery from Sleep Mode: Print Speed • WorkCentre® 3335: up to 35 ppm for Letter and 33 ppm for A4. • WorkCentre® 3345: up to 42 ppm for Letter and 40 ppm for A4. Several factors affect print speed: • 2-sided printing: - WorkCentre® 3335: up to 17 ppm for Letter (8.5 x 11 in.) and 16 ppm for A4 (210 x 297 mm) WorkCentre® 3345: up to 21 ppm for Letter (8.5 x 11 in.
B Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. ENERGY STAR® Qualified Product The WorkCentre® 3335/3345 is ENERGY STAR® qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR mark are registered United States trademarks.
Regulatory Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Regulatory Information Introduction The following information has been developed to assist users and has been issued in relation to the European Union (EU) Energy Related Products Directive, specifically the Lot 4 study on Imaging Equipment. This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency. In scope products are Household and Office equipment that meet the following criteria.
Regulatory Information The product takes slightly longer to produce the first print after it exits Power Saver mode than it takes in Ready mode. This delay is the result of the system waking up from Power Saver mode and is typical of most imaging products on the market. You can set a longer activation time or completely deactivate the Power Saver mode. This device can take longer to switch to a lower energy level. To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.
Regulatory Information Deutschland Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEEregulation.” “EEE yönetmeliğine uygundur.” Regulatory Information for 2.4 GHz Wireless Network Adapter This product contains a 2.4-GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15, Industry Canada RSS-210 and European Council Directive 99/5/EC.
Regulatory Information • Internal Revenue Stamps. If it is necessary to reproduce a legal document on which there is a canceled revenue stamp, this may be done provided the reproduction of the document is performed for lawful purposes. • Postage Stamps, canceled or uncanceled. For philatelic purposes, Postage Stamps may be photographed, provided the reproduction is in black and white and is less than 75% or more than 150% of the linear dimensions of the original. • Postal Money Orders.
Regulatory Information For more information about these provisions contact the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. Canada Parliament, by stature, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions.
Regulatory Information Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including a fax machine, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the messag
Regulatory Information Caution Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
Regulatory Information Warning Do not attempt to make such connections yourself. Contact the appropriate electric inspection authority, or electrician, to make the ground connection. The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface could consist of any combination of devices.
Regulatory Information The equipment may not be capable of correct operation at the higher data speeds designated. 33.6kbps and 56kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility for difficulties that arise in such circumstances. 2. 3. 4. 5. 6. Immediately disconnect this equipment should it become physically damaged, then arrange for its disposal or repair.
Regulatory Information - WorkCentre® 3335: www.xerox.com/environment_europe WorkCentre® 3345: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to: • WorkCentre® 3335: www.xerox.com/office/worldcontacts • WorkCentre® 3345: www.xerox.com/office/worldcontacts .
C Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal In accordance with European legislation, end-of-life electrical and electronic equipment subject to disposal must be segregated from household waste. Private households within EU member states may return used electrical and electronic equipment to designated collection facilities free of charge. Please contact your local disposal authority for information.
Recycling and Disposal Battery Symbol Note This wheeled-bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a manufacturer-approved service facility. Other Countries Please contact your local waste management authority to request disposal guidance.
Recycling and Disposal C-4 Xerox® WorkCentre® 3335/3345 Multifunction Printer User Guide
