User guide

Clearing Paper Jams
WorkCentre 7425/7428/7435
User Guide
221
Duplex Unit Jams
Document Feeder Jams
Media Is Misfeeding
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, etc.)
is being used.
Use only Xerox-approved media. See Supported
Media
on page 45.
Recheck the media path inside the duplex unit and
make sure that you have removed all of the jammed
paper.
Plain paper, recycled paper, bond, letterhead,
heavyweight, pre-printed, gloss, and gloss reload can
be auto duplexed if the media type is set properly in
the driver. The paper must be loaded in the correct
tray. See
Supported Media on page 45.
Make sure that you have not mixed media types in
the tray.
Do not duplex transparencies. envelopes, labels, plain
reload, lightweight, HW reload, extra HW, HW gloss,
HW gloss reload.
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, etc.). Do not use media that is too thick or too thin.
Use only Xerox-approved media. See
Supported
Media
on page 45.
The documents loaded in the document feeder
exceed the maximum capacity allowed.
Place fewer documents in the document feeder.
The document guides are improperly adjusted. Ensure the media guides fit snugly against the media
loaded in the document feeder.
Probable Causes Solutions
The media is not correctly positioned in the tray. Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in
the tray are set correctly.
The number of sheets in the tray exceeds the
maximum sheets allowed.
Remove the excess media and load media below the
fill line.
The media guides are not correctly adjusted to the
media size.
Adjust the media guides in the tray to match the size
of the media.
Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, and reload it. If it
still misfeeds, do not use that media.