CopyCentre WorkCentre C118 M118/M118i Xerox CopyCentre / WorkCentre 118 Quick Reference Guide 604P08792
Xerox CopyCentre / WorkCentre 118 Quick Reference Guide 604P08792 MAXIMIZE YOUR PRODUCTIVITY... ...by taking advantage of all the capabilities of your device. A customer documentation CD was supplied with your product. The CD provides a User Guide including full instructions for optional configurations such as Fax. It also includes a System Administration Guide with instructions to connect the machine to a network. Load the CD on your hard drive for further information.
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND © 2004 by Fuji Xerox Co., Ltd. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc.
Table of Contents Table of Contents Table of Contents .....................................................................................3 1 Before Using the Machine .....................................................................7 Xerox Welcome Center ............................................................................7 Conventions .............................................................................................8 Related Information Sources......................................
Ground Fault Interrupter (GFI) ...............................................................31 Power Saver Modes...............................................................................32 Changing the Default Time Settings ...................................................... 33 Modes ....................................................................................................34 Copy ..................................................................................................34 Fax.....
Table of Contents 5 E-mail.....................................................................................................63 E-mail Procedure....................................................................................63 1. Load the Documents......................................................................63 2. Select the Features........................................................................64 3. Specify the Destination ...........................................................
Paper Jams in Cover A......................................................................86 Paper Jams in Cover B......................................................................88 Paper Jams in Cover C .....................................................................88 Paper Jams in Cover D .....................................................................89 Paper Jams in Exit.............................................................................
1 Before Using the Machine Welcome to the Xerox family of CopyCentre/WorkCentre products. This guide provides detailed information, technical specifications and procedures for using the integral features of the machine. Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox web site for on-line solutions and support. www.xerox.com If you require further assistance, contact our experts at the Xerox Welcome Center.
1 Before Using the Machine Conventions This section describes the conventions used throughout this guide. In this guide, you will find that some terms are used interchangeably: • Paper is synonymous with media. • Document is synonymous with original. • Xerox CopyCentre/WorkCentre 118 is synonymous with the machine. Key Operator Key Operator describes the person who is responsible for hardware maintenance. Orientation Orientation is used to mean the direction of images on the page.
Conventions Text in Indicate that these are names of the hard buttons, numeric or symbol buttons, lights on the control panel or symbols on the power switch label. For example: • Press the button to display the Job Status screen. • Press the button on the control panel to clear the suspended job. Italic Typeface The Italic Typeface is used to indicate references to other sections and chapters.
1 Before Using the Machine Related Information Sources The following additional sources of information are available for the machine. • Xerox CopyCentre/WorkCentre 118 User Guide • Xerox CopyCentre/WorkCentre 118 System Administration Guide • The On-line Help system (Print Drivers and CentreWare Utilities) • The CentreWare Utilities Documentation (HTML) NOTE: The screens shown in this guide apply to a fully configured machine, so they may not exactly represent the configuration in use.
Safety Notes WARNING: This product must be connected to a protective earth circuit. This product is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of electric shock, contact your electrician to replace the electrical outlet if you are unable to insert the plug into it. Never use an earthed adapter plug to connect the product to an electrical outlet that lacks an earth connection terminal.
1 Before Using the Machine Z If any of the following conditions occur, switch off the power to the machine immediately and disconnect the power cord from the electrical outlet. Call an authorized local service representative to correct the problem. – The equipment emits unusual noises or odors. – The power cord is damaged or frayed. – A wall panel circuit breaker, fuse, or other safety device has been tripped. – Liquid has spilled into the equipment. – The equipment is exposed to water.
Safety Notes • Always locate the equipment in an area that has adequate ventilation, and space for servicing. See installation instructions for minimum dimensions. • Always use materials and supplies specifically designed for your Xerox/Fuji Xerox equipment. Use of unsuitable materials may result in poor performance. • Always unplug this equipment from the electrical outlet before cleaning.
1 Before Using the Machine If you need additional information about ozone, please request the publication Ozone by calling 1-800-828-6571 in the United States and Canada. In other markets please contact your Service Provider. For Consumables Store all consumables in accordance with the instructions given on the package or container. Z Keep all consumables away from the reach of children. Z Never throw toner, toner cartridges or toner containers into an open flame.
Regulatory Information Regulatory Information CE Mark The CE mark applied to this product symbolizes Xerox's declaration of conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 72/23/EEC amended by Council directive 93/68/ EEC, approximation of the laws of the member states related to low voltage equipment.
1 Before Using the Machine Data Coupler Information: This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the Telephone Company.
Regulatory Information If your office has specially wired alarm equipment connected to the telephone line, make sure that the installation of this Xerox equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your Telephone Company or a qualified installer. CANADA NOTE: The Industry Canada label identifies certified equipment.
1 Before Using the Machine Austria Belgium Bulgaria Czech Republic Denmark Finland France Germany Greece Hungary Iceland Ireland Italy Luxembourg Netherlands Norway Poland Portugal Romania Spain Sweden Switzerland United Kingdom In the event of a problem you should contact your authorized local dealer in the first instance.
About License acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity. Xerox ENERGY STAR® equipment is preset at the factory to enter a “low power” state and/or shut off completely after a specified period of use. These energy-saving features can reduce product energy consumption by half when compared to conventional equipment. Recovery times from low power mode: 25 sec.
1 Before Using the Machine Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3.
About License THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
1 Before Using the Machine 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: “This product includes software written by Tim Hudson (tjh@cryptsoft.com)” THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Illegal Copies Postal Money Orders. Bills, Checks, or Draft of money drawn by or upon authorized officers of the United States. Stamps and other representatives of value, of whatever denomination, which have been or may be issued under any Act of Congress. 2. Adjusted Compensation Certificates for Veterans of the World Wars. 3. Obligations or Securities of any Foreign Government, Bank, or Corporation. 4.
1 Before Using the Machine 5. Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely cause same to purport to have been printed by the Queen's Printer for Canada, or the equivalent printer for a province). 6.
Product Recycling and Disposal Product Recycling and Disposal Xerox operates a worldwide equipment take-back and reuse/recycle program. Contact your Xerox Sales Representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment.html.
1 Before Using the Machine 26 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide
2 Product Overview This machine is not simply a conventional copier but a digital device capable of copying, faxing, printing and scanning, depending on the configuration. The appearance of the screen on your machine may differ slightly depending on the model and configuration. However, feature descriptions and functionality described here remain the same. For information about available options not described here, visit the Xerox web site or contact your Xerox Sales Representative.
2 Product Overview Connector (LINE) Located on the right-hand side of the machine. Connect a telephone cable to this jack. Then connect the other end to the wall jack. Connector (TEL) Located on the right-hand side of the machine. Connect a telephone to this jack if required. Document Feeder There are two types of document feeder for the machine.
System Controls System Controls 1 2 29 3 4 28 27 26 5 7 25 24 23 22 21 20 19 Button/Indicator 1 6 18 11 12 8 9 10 17 16 15 14 13 Function Allows you to send and receive documents manually. This button works only for faxing with the document feeder; When the document is loaded into the feeder, you can press the button only for sending. When the document is not loaded into the feeder, you can press the button only for receiving.
2 Product Overview Button/Indicator Function 12 Restores the default settings and resume to the first screen of Copy or Fax. 13 Temporarily stops a job. 14 Indicates that an error occurred. 15 Starts or resumes a job. 16 Deletes a numeric value or the last letter and symbol entered. 17 <# (hash)> Shows the symbols entered. 18 <*(asterisk)> Used when you switch the machine to tone. 19 Determines any changed settings or entered values.
Ground Fault Interrupter (GFI) 1. Press the power switch to the position. NOTE: If the machine does not start up, check that the button on the side of the machine is in the reset position. Powering Off If the Fax option is installed, make sure that the indicator on the control panel is off before you switch off the machine. If you switch off the machine while the indicator is lit for more than hour, all stored documents will be deleted.
2 Product Overview Before using the machine, press the button. If the GFI is working properly, the button should pop up. If it does, press the button. button button NOTE: If the button pops back up when you press it, or if power is not restored by this procedure, contact the Xerox Welcome Center. Power Saver Modes The machine has energy saving features that significantly reduce the power consumption during inactivity.
Changing the Default Time Settings Sleep Mode The machine automatically switches to the Sleep Mode after the Low Power Mode continues for a specified period of time. The Sleep Mode has a reduced power consumption compared to the Low Power Mode. In this mode, the screen is turned off, and the Power Saver light is on. The Sleep Mode is cancelled when the button is pressed, or a fax or print job is received by the machine.
2 Product Overview 9. Select the required option. 10. Enter the value using the numeric keypad. NOTE: You may have to delete the existing value (by choosing on the control panel) before entering the new value. 11. Press the button. Modes The mode buttons are used to access the screens which allow you to select features, monitor the status of jobs and obtain general information about the machine.
Modes 1. Press the button on the control panel. 2. Press the or button to switch between screens. 3. To exit the Copy mode, press another mode button. For more information about Copy features, refer to Copy chapter on page 45. Fax Use this button to access the optional Fax function which is used to send faxes and access functions such as Mailbox and Polling. The Fax mode contains seven screens used to access features such as Resolution, Delayed Start and Priority Send. 1.
2 Product Overview 1. Press the button on the control panel. 2. Select the required option. NOTE: To select System Settings, the Key Operator password is required. The default Key Operator password is “11111”. For more information, refer to Setups Procedure in the Setups chapter on User Guide. Job Status Use this button to view the progress of a job and if necessary, stop and delete the job. It can also display the log and detailed information about completed jobs.
Modes 1. Press the button on the control panel. 2. Select the required option. Fax/E-mail You can select either [Send] or [Receive] for a fax job, and [Send] for an e-mail job. • Send – Displays the fax and e-mail out-going jobs. Select a job from the list using the
2 Product Overview Error Information This screen allows you to view the date and time of the errors, the error codes and the status of each error. The contents of each screen may differ depending on the type or status of the job. 1. Select [Error Information] on the [Machine Status] screen using the
Modes Sent Report Prints a Sent Report which provides information about the last 50 fax transmissions and e-mail sendings. The detailed information reported for each job includes: the recipient name, the transmission time, the modes, and the transmission result. Received Report Prints a Received Report which provides information about the last 50 faxes received. The detailed information reported for each job includes: the sender name, the reception time, the modes, and the result.
2 Product Overview Report/List (Print Jobs) This screen allows you to print various reports and lists for print jobs. 1. Select [Report/List] on the [Machine Status] screen using the
Modes • PCL Form List – Prints a list of the registered PCL form. • PS Logical – Prints a list of printers created in PostScript when the PostScript kit has been installed. Allows you to check the settings for up to 10 registered logical printers. • PDF Settings – Prints a report which provides the various settings in the PDF print mode. • PCL Settings – Prints a report which provides the various settings in the PCL print mode.
2 Product Overview Emulation Sets the Emulation mode of PDF or PCL. PDF • Quantity – Specify the copies to be printed between 1 to 999. • 2 Sided Print – Specify whether or not to do double-sided printing. When doublesided printing is enabled, select which edge of the paper is to be bound: [Flip on long edge] or [Flip on short edge]. • Print Mode – Select the print mode from [Normal], [High Quality], or [High Speed].
Auditron Access Screen • HexDump – Specify whether to print the data sent from a PC in the ASCII code corresponding to the hexadecimal notation format so the data contents can be checked. • Draft Mode – Specify whether or not to print in draft mode.
2 Product Overview 1. Enter the password of each registered account using the alphanumeric keypad on the control panel. 2. Press the button. Recycled Paper The use of recycled paper in the machine benefits the environment with no degradation in performance. Xerox recommends recycled paper with 20% post consumer content which can be obtained both through Xerox and other office suppliers. Contact your Xerox representative or go to www.xerox.com for more information on other types of recycled paper.
3 Copy This chapter describes how to use the copy features. Copying Procedure This section describes the basic copy procedure. Before making copies on the machine, identify what is to be copied and the number of copies required. Follow the steps below. 1. Load the Documents – page 45 2. Select the Features – page 47 3. Enter the Quantity – page 48 4. Start the Copy Job – page 48 5.
3 Copy NOTE: The document feeder (ADF/DADF) is optional. The available document sizes are as follows: ADF:128 (W) × 100 mm to 307 × 1000 mm DADF:128 (W) × 140 mm to 307 × 1000 mm or 307 × 432 mm in double-sided mode The document feeder is capable of sequentially scanning mixed size documents. Align the documents against the inner corner of the document feeder. This feature is available only when the documents are standard sizes with the same width and different lengths.
Copying Procedure 1. Raise the document feeder or the document glass cover. 2. Place the document face down on the document glass, aligned with the tip of the registration arrow near the top left of the document glass. 3. Lower the document feeder or the document glass cover. Constant Velocity Transport Glass The Constant Velocity Transport (CVT) glass is the narrow strip of glass located at the left-hand side of the document glass.
3 Copy 1. Press the button on the control panel. Ensure that the Copy screen is displayed. button 2. Press the button once on the control panel to cancel any previous selections. 3. Select an option for the required feature. button If necessary press the or button to switch between screens, and configure the copy settings. For more information about available Copy features, refer to Copying Features on page 50. 3.
Copying Procedure NOTE: If a problem, such as a document jam or memory full error, occurs while scanning multiple documents, the job is canceled and the scanned data deleted. To resume the same operation, load all the documents again and press the button. NOTE: If the memory full error occurs, delete unnecessary files. 5. Confirm the Copy Job in the Job Status 1. Press the button on the control panel to display the Job Status screen. The queued copy job will be displayed.
3 Copy Copying Features This section describes the various features available for a copy job. For more information about the features available, refer to the following. Paper Supply – page 50 Reduce/Enlarge – page 52 Lighten/Darken – page 52 Original Type – page 53 Multiple-Up – page 53 2 Sided – page 54 Output – page 55 Mixed Size Originals – page 56 1. Press the button on the control panel. 2. Press the or button to switch between screens. 3. Select the required features.
Copying Features Auto Selects an appropriate tray automatically according to the document size, amount of reduction or enlargement. Presets Select a paper tray from Tray 1 to 5, depending on the trays available on the machine. When Tray 5 (bypass tray) is selected, the [Paper Size] screen is displayed. After selecting the paper size, the [Paper Type] screen is displayed. [Paper Size] screen This screen is displayed automatically when loading paper other than envelopes in Tray 5 (bypass tray).
3 Copy 1. After selecting the paper size on the [Paper Size] screen, press the button. 2. Select the required option. 3. Press the button. Reduce/Enlarge In addition to 100% size for copies, reduced or enlarged copies within the range of 50– 200% can be produced by selecting one of the [Reduce/Enlarge] options. 1. Press the or button to display [Reduce/Enlarge] on the Copy screen. 2. Select [Reduce/Enlarge] using the
Copying Features 1. Press the or button to display [Lighten/Darken] on the Copy screen. 2. Select [Lighten/Darken] using the
3 Copy 3. Select the required option. 4. Press the button. 1 Up Disables the feature. 2 Up Copies two documents onto one page. 4 Up Copies four documents onto one page. If you select the option and press the button to display the 4 Up screen, you can select either [ ] (Left Start Horizontal) or [ ] (Left Start Vertical) for the layout of the images. NOTE: For [2 Up], images are always placed from left to right or top to bottom on the copy page.
Copying Features The following illustrations show [Rotate Side 2 Off] and [Rotate Side 2 On] orientations. Portrait images Landscape images Rotate Side 2 Off for binding on the long edge Rotate Side 2 Off for binding on the short edge Rotate Side 2 On for binding on the short edge Rotate Side 2 On for binding on the long edge Output This feature allows you to sort copy outputs when you make multiple sets of copies. 1. Press the or button to display [Output] on the Copy screen. 2.
3 Copy Collated Delivers the specified number of copy sets in the same order as the documents. For example, two copies of a three page document are delivered in the order 1-2-3, 1-2-3. Uncollated Delivers the copies in stacks based on the number of copies requested for each document. For example, two copies of a three page document are delivered in the order 1-1, 2-2, 3-3. Mixed Size Originals This feature allows you to load different size documents in the document feeder.
4 Fax This chapter contains information about using the optional fax features, which are dependent on your machine configuration. In addition to regular fax features, the Direct Fax feature is available when the optional Printer Kit is installed. Direct Fax allows you to transmit faxes directly from the PC client. For more information about Direct Fax, refer to PCL driver On-Line Help. Fax Procedure This section describes the basic procedure for sending faxes. Follow the steps below. 1.
4 Fax 1. Load documents face up into the document feeder or face down on the document glass. For more information on how to load the documents, refer to 1. Load the Documents in the Copy on page 45. Scan the Documents There are two methods of scanning the documents. • Auto Detect Standard size documents can be automatically detected. If the document is not a standard size, or the size cannot be detected, the machine will automatically choose the size to prevent image loss.
Fax Procedure 2. Press the button on the control panel once to cancel any previous selections. 3. Select an option for the required feature. button If necessary, press the or button to switch between screens, and configure the fax settings. For more information about Fax features available, refer to Fax Features on User Guide. 3. Specify the Destination The following explains how to specify a destination. The machine provides the following dialing methods for fax numbers.
4 Fax 4. Start the Fax Job 1. Press the button on the control panel to scan and send the documents. button NOTE: If a problem, such as a document jam or memory full error, occurs while scanning multiple documents, the job is canceled and the scanned data deleted. To resume the same operation, load all the documents again and press the button. NOTE: If the memory full error occurs, delete unnecessary files.
Fax Procedure 1. Press the button on the control panel to cancel the current fax job. button 2. If required, press the button on the control panel to display the Job Status screen. To exit the Job Status screen, press the or button. button 3. If the job to be canceled is displayed on the Current screen, select [Stop (Delete)] using the
4 Fax 62 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide
5 E-mail This chapter contains information about using the optional E-mail features, which are dependent on your machine configuration. To use these features, additional Memory (for Printer), Fax Kit, Printer Kit, and Scan to Email Kit must be installed. With this feature, documents are scanned and sent to specified destinations as e-mail attachments. You can specify destination addresses by using Speed Dial, One Touch Dial, the alphanumeric keypad on the control panel, or by selecting from Address Book.
5 E-mail 1. Load documents face up into the document feeder or face down on the document glass. For more information on how to load the documents, refer to 1. Load the Documents in the Copy chapter on page 45. Scan the Documents There are two methods of scanning the documents. • Auto Detect Standard size documents can be automatically detected. If the document is not a standard size, or the size cannot be detected, the machine will automatically choose the standard size to prevent image loss.
E-mail Procedure 2. Press the button once on the control panel to cancel any previous selections. 3. Select an option for the required feature. button If necessary, press the or button to switch between screens to configure the e-mail settings. For more information, refer to E-mail Features on User Guide. 3.
5 E-mail 5. Confirm the E-mail Job in the Job Status Follow the steps below to confirm the e-mail job you started. 1. Press the button on the control panel to display the Job Status screen. The job being processed will be displayed on the Current screen. 2. If required, press the or button to display the All Jobs screen. 3. Select [Fax/E-mail] using the
6 Print This chapter contains information about using the optional print features, which are dependent on your machine configuration. With this feature, you send printing jobs from a PC directly to the machine. You can also send a PDF file directly to the machine for printing without using the print driver. This is called PDF Direct Printing. PDF Direct Printing is available when you install the PostScript Kit.
6 Print Inserts a divider page after each printed transparency. Skip Blank Pages Does not print blank pages when printing documents that contain blank pages. Draft Mode Prints the text and graphics in gray rather than black, thus reducing the amount of toner used. UNIX and Macintosh Information about print features for UNIX and Macintosh computers is provided separately. Refer to the following documentation for procedures on sending print jobs.
7 Paper and Other Media The machine is designed to use a variety of paper types and other media. This chapter provides information about loading paper and other types of media into the machine. Loading Paper This section provides information on how to load paper into trays. NOTE: Make sure the side and rear paper guides on the trays are properly positioned to match the size of paper loaded.
7 Paper and Other Media NOTE: To avoid jams and misfeeds, do not load paper on top of any remaining paper in the tray. Remove the paper, and reload it on top of the new stock loaded. 2. When loading paper into Tray 1, push the metal plate down until it clicks. To load paper into Tray 2, 3, and 4, go to step 3. 3. If required, move the paper tray guides further out to load the new stock. To adjust the side and rear guides, pinch the guide lever on each guide and slide the guides to their new position.
Loading Paper 6. Close the paper tray. Paper can be loaded either short edge feed or long edge feed. Short edge feed (SEF) Long edge feed (LEF) Tray 5 (Bypass Tray) Tray 5 (bypass tray) allows you to use a variety of paper sizes and types, including envelopes. Tray 5 (bypass tray) is located on the left-hand side of the machine. A tray extension is provided to accommodate larger sized paper.
7 Paper and Other Media 2. Slide the side guides towards the paper until they are just touching the edge of the stack. Auto Tray Switching The machine automatically switches from one tray to another under the following condition. • When printing and the active tray runs out of paper. • When the paper size sensed differs from the previously determined size. • When paper feeding starts and the selected tray is open. • When paper feeding starts and the selected tray malfunctions.
Supported Paper Sizes and Types Supported Paper Sizes The following table lists the paper sizes supported for each paper tray and duplex kit. NOTE: For the capacity of each tray, refer to Paper Supply in the Specifications chapter on User Guide.
7 Paper and Other Media Paper Size European Countries, the Middle and Near East Countries Latin American Countries Canada and the United States Width (mm) Length (mm) Tray 1–4 Tray 5 (Bypass Tray) Duplex Kit Tray 1–4 Tray 5 (Bypass Tray) Duplex Kit Tray 1–4 Tray 5 (Bypass Tray) Duplex Kit 190.5 98.
Supported Paper Sizes and Types Supported Paper Types The following table lists the paper types supported for each paper tray and duplex kit.
7 Paper and Other Media 76 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide
8 Maintenance Sometimes the machine will require maintenance. Information contained in this chapter will assist with these tasks. Ordering Supplies The drum cartridge and the toner cartridge are available for the machine. To obtain supplies, contact your Xerox Sales Representative, giving your company name, the product number and its serial number. Use the space below to record the telephone number.
8 Maintenance The Control Panel and Screen Regular cleaning keeps the control panel and screen free from dust and dirt. To remove finger prints and smudges, clean the control panel and screen with a soft, lint-free cloth, slightly moistened with water. NOTE: The machine should be powered off before cleaning the control panel to prevent unintended operation.
Replacing the Drum Cartridge 3. Lift up the colored lever, and slide the drum cartridge out until you can lift the handle on top of the cartridge. C Lever 4. Hold the handle and remove the cartridge from the machine. C Handle NOTE: When replacing the drum cartridge, make sure that the new cartridge is the correct one specified for the machine. Recycling the Drum Cartridge The drum cartridge is designed to be re-manufactured.
8 Maintenance 3. Place the cartridge in position as shown and, using the handle, slide it into the machine until it clicks. C Handle 4. Pull out the cartridge tape completely without breaking it. C Tape 5. Push the cartridge again so that it is correctly placed. 6. Close Cover A until it latches and then close Tray 5 (bypass tray).
Replacing the Toner Cartridge 7. Close the front cover. A D Replacing the Toner Cartridge The toner cartridge is a customer replaceable unit. When the remaining number of copies/prints that can be printed reaches 1,000 pages, the screen will display a message stating that the cartridge needs to be replaced. When ordering a new cartridge, use the following table to determine the correct reorder code for your machine. Country Part Number All countries 6R1179 Removing the Old Toner Cartridge 1.
8 Maintenance Inserting the New Toner Cartridge 1. Remove the new toner cartridge from the box. 2. Shake the cartridge up and down about 5 times gently to loosen up the toner inside. 3. Place the cartridge in position as shown and slide it into the machine until it clicks. A D 4. Close the front cover.
9 Problem Solving The machine has built-in information to help identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems. Refer to the information contained in this chapter to resolve any problem solving issues. In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers solutions for issues, such as error codes, print quality, software installation, and more. Go to: www.xerox.com/office/CopyCentreC118support www.xerox.
9 Problem Solving machine does not print any page in the document, even though the first five pages were already received. You can use the Power Off Report to check the unprinted pages from such interruptions. Refer to Report Settings in the Setups chapter on User Guide. NOTE: If the sender's fax number is not set on the machine of the sender, the Recipient column of the Power Off Report may be blank.
Paper Jams Paper Jams When paper jams inside the machine, the machine stops, sounds an alarm, and displays a message on the screen. Follow the instructions on the display and remove the jammed paper. Gently remove the paper taking care not to tear it. If paper is torn while it is being removed from the machine, remove all the torn pieces making sure that none remain inside. If a paper jam message is displayed again, paper is probably jammed at another location.
9 Problem Solving Media jams happen for a variety of reasons. Check the guidelines below to reduce the potential for jams in the machine. • Use only recommended media. Refer to Supported Paper Sizes and Types in the Paper and Other Media chapter on page 72 and Machine Specifications in the Specifications chapter on User Guide. • Protect unused media by storing it in its wrapper on a flat surface. • The orientation of the media in the paper tray must match the orientation of the documents.
Paper Jams 4. Pull out the paper from the machine in the direction of the arrow. 5. Close Cover A until it latches, and then close Tray 5 (bypass tray). Green Lever A2 1. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up the release lever. 2. If the jammed paper is inside the fuser unit, lower the green lever A2 in the direction of the arrow to open the fuser unit cover. 3.
9 Problem Solving Paper Jams in Cover B Follow the steps below to rectify paper jams in Cover B. 1. Open Cover B while lifting up the release lever. 2. Remove the jammed paper. 3. Close Cover B until it latches. NOTE: Firmly press the center of the cover when closing it. Paper Jams in Cover C Follow the steps below to clear paper jams in Cover C. 1. Open Cover C while lifting up the release lever. 2. Remove the jammed paper. 3. Close Cover C until it latches.
Paper Jams Paper Jams in Cover D Follow the steps below to clear paper jams in the duplex kit. 1. Open Tray 5 (bypass tray), if necessary. 2. Open Cover D while lifting up the release lever. 3. Remove the jammed paper inside the duplex kit. 4. Close Cover D until it latches. 5. Close Tray 5 (bypass tray). Paper Jams in Exit Follow the steps below to clear paper jams in exit. 1. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up the release lever. 2.
9 Problem Solving Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional) Follow the steps below to clear paper jams in Trays 1 to 4. 1. Pull out the Tray 1, 2, 3, or 4 towards you. A D 2. Remove the jammed paper. 3. Close the paper tray. Paper Jams in Tray 5 (Bypass Tray) Follow the steps below to clear paper jams in Tray 5 (bypass tray). 1. Remove the jammed paper in Tray 5 (bypass tray).
Document Jams 2. Remove the jammed document slowly. When the document jams tightly in the document feeder roller and cannot be pulled out, pull it out from under the document feeder tray. Refer to Paper Jams in the Document Exit on page 91. 3. If a document jams under the inner cover while using the DADF, pull up the lever to open the inner cover. Lever 4. Remove the jammed document slowly while holding the inner cover. 5. Close the inner cover, and then close the document feeder cover. 6.
9 Problem Solving 1. Pull up the knob to open the document feeder cover completely. Knob 2. Lift up the document feeder tray in the direction as shown. 3. Remove the jammed document slowly while holding the document feeder tray. 4. Close the document feeder tray, and then close the document feeder cover.
Troubleshooting Tables Troubleshooting Tables If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 83. Symptom Recommendation The machine will not power on. • Check the power cord. • Check that the power switch is pressed to the position. • Check that the AC outlet is supplying voltage. Connect another appliance to the outlet to verify the voltage supply.
9 Problem Solving Symptom 94 Recommendation The machine does not accept documents into memory. • Check with the Key Operator about available memory. • If the memory is almost full, print and delete unnecessary files. The machine displays a memory full error message. • Check with the Key Operator about available memory. • Divide the remaining pages of the job into several small jobs and run the job again. • Delete unnecessary documents to free up some memory.
Troubleshooting Tables Symptom Recommendation The machine displays a tray fault. • Follow the steps below 1. Open the paper tray. 2. Move the paper tray guides away from the paper. 3. Move the paper tray guides against the paper so that they are just touching the paper. 4. Close the paper tray. 5. Power the machine off and then on. Deformed transparencies • Check that [Transparencies] is selected on the screen. The machine automatically adjusts for different types of media.
9 Problem Solving Symptom 96 Recommendation Output is too light or too dark. • Set the [Lighten/Darken] feature to a lighter or darker setting. • Check the quality of the document. • Load fresh paper. • Run off more prints until the copy quality improves. • Replace the drum cartridge. Output is too light. • Set the [Lighten/Darken] feature to a darker setting. • If the toner cartridge is new, the toner may not be dispensed. Repeat the job.
Troubleshooting Tables Symptom Recommendation Solid density variations • Load fresh paper. • Check the quality of the documents. • Set the [Lighten/Darken] feature to a lighter or darker setting. • Replace the drum cartridge. Image loss • When copying a document from a larger paper size to a smaller size, reduce the image to fit onto the smaller paper size. • Set a slightly smaller document size (for example, copy 90% instead of 100%). • Select [Auto] on the [Paper Supply] screen.
9 Problem Solving Symptom Recommendation Paper curls • Check that the paper is loaded correctly. Load paper in Trays 1, 2, 3 and 4 seam side up. • Load paper in Tray 5 (bypass tray) seam side down. • Load custom media in the Tray 5 (bypass tray). • Refer to the Paper and Other Media chapter for procedures. Paper delivered to an output tray is not properly stacked up. • Flip over the paper stack in the paper tray, or rotate it head to toe.
Fault Codes Some faults indicate customer maintenance, while others require the attention of the Key Operator. The following table represents some of the fault codes and their corresponding corrective actions. These may display in the [Error Information] available in the Machine Status mode. Code Description and Corrective Action 00xxxx Reload and send the document again or the remote machine sent a polling request when it should have sent a document.
9 Problem Solving Code 70xxxx 700002 700005 Description and Corrective Action Check the remote machine or the telephone line. If an error cannot be resolved, contact the Xerox Welcome Center. 700008 7001xx 71xxxx 7101xx 7103xx 72xxxx 7201xx 7203xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center.
Fault Codes Code 7Dxxxx 7D01xx 7D03xx Description and Corrective Action Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 7D04xx 7D05xx 7Fxxxx 7F01xx 7F03xx 8Fxxxx 8F04xx 8F05xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center.
9 Problem Solving Code 9Dxxxx 9D02xx 9D07xx Description and Corrective Action Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 9D08xx 9D09xx 9Fxxxx 9F09xx B0xxxx B2xxxx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. B202xx B203xx Turn the power off and on.
Fault Codes Code EPxxxx EP0000 EP0001 Description and Corrective Action Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. EP0002 EP0003 EP0004 EP0005 FFF0xx Job successful. FFFCxx Job failed. S10000 Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. S10001 During document scanning, the document feeder cover opened. Close the document feeder cover. S10010 The document has jammed.
9 Problem Solving Code 104 Description and Corrective Action S10025 The document has jammed. Open the document feeder cover and remove the documents. S10026 During document scanning, the document glass cover opened. Open the document feeder cover and remove the documents. S10027 During document scanning, the document feeder cover opened. Close the document feeder cover. Z-10 Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center.
Fault Codes Code Description and Corrective Action 016-730 An unsupported command was detected. To print again, check the print data and delete the command that caused the error. 016-732 The form specified in the emulation setting is not registered in the host computer. Resend the form data. 016-744 The machine could not print the PDF file because it contains features not supported in the machine. Open the file in Adobe Reader and select [Print] from the [File] menu to print it.
9 Problem Solving Code 106 Description and Corrective Action 016-762 An unsupported print language was specified. Specify the print language in [Print Mode]. 016-764 Could not connect to the SMTP server. Contact the Key Operator. 016-765 Could not send e-mail because the SMTP server was full. Contact the Key Operator. 016-766 An error occurred on the SMTP server. Contact the Key Operator. 016-767 Could not send e-mail as the e-mail address was wrong.
Output Quality Code Description and Corrective Action C8-6 Paper jam is occurred in the duplex kit. Refer to Paper Jams on page 85. C9-3 Paper jam is occurred in Tray 5 (bypass tray). Refer to Paper Jams on page 85. E1-6 Paper jam is occurred in the inner of the machine. Refer to Paper Jams on page 85. E1-1, E1-2, E3-1 Paper jam is occurred in the exit. Refer to Paper Jams on page 85. E3-6 Paper jam is occurred in the exit. Refer to Paper Jams on page 85.
9 Problem Solving Xerox Welcome Center For additional help. If you need any additional help on using your CopyCentre copier or WorkCentre copier/printer, you can: 1) Refer to this guide. 2) Contact the Key Operator. 3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center. Please have your serial number at hand when contacting Xerox.
10 Appendix Country Code You may be required to change the country code to set the followings. • Paper size • Daylight savings • Date and time format • Fax connection approvals For more information on the country code, refer to Country Code (ISO) in the Setups chapter on User Guide. Cautions and Limitations Document Jams, Paper Jams, and Paper Out during Copying Follow the steps below if document jams, paper jams, or paper out occur during copying when [Uncollated] is set for [Output]. Document Jams 1.
10 Appendix Registered Data such as Forms Registered data such as forms are stored in volatile memory. Therefore, the data will be lost if the power supply to the machine is interrupted.
11 Index Symbols *(asterisk) button .................................................30 I button ..............................................................29 J button ..............................................................29 Numerics 2 Sided ................................................................54 2 Up ....................................................................54 4 Up ....................................................................54 A address book button ................
11 Index J Job Status All Jobs .........................................................36 Current .........................................................36 Jobs in Memory indicator ....................................29 L Language button .................................................29 Lighten/Darken ...................................................52 Loading Paper ....................................................69 loading paper bypass tray ...................................................
Tray 1 to 4 ...........................................................28 Tray 2 ..................................................................27 Tray 3 ..................................................................27 Tray 4 ........................................................... 27, 28 Tray 5 ..................................................................27 Troubleshooting Tables ......................................93 U Uncollated output ................................................
11 Index 114 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide
