CopyCentre WorkCentre System Administration Guide 604P18075 WorkCentre Pro
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND © 2005 by Fuji Xerox Co., Ltd. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc.
Table of Contents Table of Contents Table of Contents .....................................................................................3 1 Before Using the Machine .....................................................................9 Xerox Welcome Center ............................................................................9 Conventions ...........................................................................................10 Related Information Sources.......................................
Table of Contents Workstation Setup .............................................................................45 Test Print ...........................................................................................45 4 UNIX TCP/IP ..........................................................................................47 Information Checklist..............................................................................47 UNIX TCP/IP Environments .......................................................
Table of Contents 7 TCP/IP (LPD or Port9100) ....................................................................79 Information Checklist..............................................................................79 TCP/IP (LPD or Port9100) Environments...............................................80 TCP/IP (LPD or Port9100) Installation ...................................................80 Installation Procedure ........................................................................
Table of Contents CentreWare Internet Services Installation..............................................99 Installation Procedure........................................................................99 Network Communication Setup .........................................................99 Test Access .....................................................................................100 Selecting Transport Protocols ..............................................................
Table of Contents Network Communication Setup .......................................................126 Workstation Setup ...........................................................................128 Scan using Template (Network Scanning) Setup.................................128 Information Checklist .......................................................................128 Scan using Template Environments ................................................129 Installation Procedure .......................
Table of Contents 8 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System Administration Guide
1 Before Using the Machine Welcome to the Xerox family of CopyCentre/WorkCentre products. This System Administration Guide provides detailed information, technical specifications and procedures for using the integral features of the machine. Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox website for on-line solutions and support. http://www.xerox.com/support If you require further assistance, contact our experts at the Xerox Welcome Center.
1 Before Using the Machine Conventions This section describes the conventions used throughout this System Administration Guide. In this guide, you will find that some terms are used interchangeably: • Paper is synonymous with media. • Document is synonymous with original. • Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 is synonymous with the machine. Key Operator/System Administrator Key Operator describes the person who is responsible for hardware maintenance.
Conventions Text in [Square Brackets] Indicate that these are names of the screens, tabs, buttons, features and option categories on the screen. They are also used when referring to file and folder names on a PC. For example: • Select [System Settings] on the [System Administrator Menu] screen. • Close [config.txt] and then open the [drivers] folder.
1 Before Using the Machine Related Information Sources The following additional sources of information are available for the machine.
2 Product Overview This chapter gives an overview of the features and functions of the machine and enables familiarity with the device network installation. Detailed information is provided through the following sections. Machine Components – page 13 Power On/Off – page 16 Cabling – page 17 Modes – page 18 System Controls – page 31 System Settings – page 32 Resident Fonts – page 36 Machine Components The following diagrams show the standard and optional components of the machine.
2 Product Overview Finisher Tray Finisher (Optional) Tray 4 Tray 3 Tandem Tray Module (Optional) TEL Located on the back of the machine. Connect a telephone to this jack if required. LINE 1 Located on the back of the machine. Connect a telephone cable to this jack. Then connect the other end to the wall jack. Finisher Allows you to staple or sort copies automatically. The Finisher Tray can hold 1,000 sheets of 20 lb bond or 80 g/m2 paper in Letter/A4 size or smaller.
Services and Features • Tandem Tray Module – Can be added to the standard 2-tray configuration to provide high volume paper sources. Tray 3 can hold a maximum of 800 sheets of 20 lb bond or 80 g/m2 paper in Letter or A4 size, long edge feed. Tray 4 can hold 1,200 sheets of 20 lb bond or 80 g/m2 paper in Letter or A4 size. The Tandem Tray Module is referred to as “TTM” in this manual. Services and Features The machine has various features and provides valuable services.
2 Product Overview Network Scanning Allows you to scan documents and store them as electronic documents on a file server on the network by selecting a job template which has various assigned parameters. You can retrieve the stored electronic documents by accessing the file server from a PC. For more information, refer to Job Templates - Network Scanning in the Scan/Email chapter, and Job Template in the CentreWare Internet Services chapter of the User Guide.
Cabling 1. Press the power switch to the position. NOTE: If the machine does not start up, check that the RESET button on the back of the machine is in the reset position (depressed). Powering Off When you switch off the machine, if it is equipped with the optional hard disk, it remains on for approximately 10 seconds while it stores files and prepares for shutdown. The machine then shuts down completely. CAUTION: Wait at least 20 seconds between powering the system on and off.
2 Product Overview Ethernet 10BASE-T/100BASE-TX The machine is compatible with SMB, LPD, EtherTalk, NetWare, IPP, HTTP, DHCP, SMTP, POP, DDNS, RARP, and Port9100. It supports T connector as a standard feature. There are three Ethernet interface options available on the touch screen: 10BASE-T, 100BASE-TX and AUTO. 10BASE-T and 100BASE-TX support 10 Mbps and 100 Mbps respectively.
Modes NOTE: These buttons do not respond when the machine is in the System Settings mode. button button button button All Services Use this button to access all the services available on the machine. NOTE: The arrangement of service icons displayed on the screen can be changed by the Key Operator. 1. Press the button on the control panel. 2. Use the scroll buttons to switch between screens.
2 Product Overview Job Status Use this button to check the progress of a job, or display the log and detailed information on completed jobs. The latest job will be displayed at the top of the list. It can also check, delete, or print the documents in the public mailbox of the machine. Use the scroll buttons to switch between screens. 1. Press the button on the control panel. Press the or button at any time to exit. button 2. Select the required option.
Modes Status Displays the status of the job, such as copying, printing and scanning. Remote Terminal/Contents Displays the name of the recipient for a fax job, the paper size for a copy job, or the box number for a scan job, etc. Progress Displays the current and total number of pages in a job that is printing, scanning, sending, or receiving. Job Screen Use this feature to select a job from the list to display detailed information on the job or to promote/delete it.
2 Product Overview Completed Jobs This feature allows you to view the finished jobs in the machine. To see the job attributes, select a job in the list to display detailed information on the next screen. The contents of each screen may differ depending on the type or status of the job. 1. Press the button on the control panel. 2. Select the [Completed Jobs] tab. 3. Use the scroll buttons to switch between screens. Doc. No. – Job Type Identifies each job by job number and type.
Modes If the machine receives a document without a user ID or no user ID is specified in the print driver, the saved document will be listed as [(No User ID)]. The settings for Charge Print are set up by the Key Operator. For more information, refer to Charge Print Settings in the Setups chapter of the User Guide. 1. Select [Charge Print] on the [Stored Documents] screen. • Refresh – Brings the information up to date.
2 Product Overview NOTE: If you have forgotten the password, contact the Key Operator. The Key Operator can access the stored documents without entering a password. Sample Print A sample print job allows you to print one set of a document prior to printing the whole quantity. You can choose whether or not to print more sets after checking the print result. A user ID and a password are required to access the stored document, and the number of copies can be specified from the print driver. 1.
Modes Public Mailbox Allows you to confirm, output, or delete the documents in a public mailbox on the machine. For more information, refer to Save in: - Public Mailbox in the Fax/Internet Fax chapter of the User Guide. 1. Select [Public Mailbox] on the [Stored Documents] screen. • Refresh – Brings the list up to date. • Select All – Selects all the documents in the [Public Mailbox]. • Print – Prints a document selected in the list. • Delete – Deletes a document selected in the list.
2 Product Overview Machine Status This screen allows you to view the general information on the machine and the status of paper trays and the hard disk, or change the print mode or fax receiving mode. 1. Press the button on the control panel. 2. Select the [Machine Status] tab. 3. Select the required option. Machine Information Allows you to view user support information, serial number of the machine, as well as the machine configuration and the software version. 1.
Modes Overwrite Hard Disk Displays the overwriting status of the hard disk. NOTE: This option is displayed if the feature is enabled in the System Settings. 1. Select [Overwrite Hard Disk] on the [Machine Status] screen. Print Mode Allows you to change the default printer mode and emulation parameter settings. For the lists of emulation parameters and their values, refer to Emulation Parameters in the Print chapter of the User Guide. 1. Select [Print Mode] on the [Machine Status] screen.
2 Product Overview • Manual Receive – Starts receiving a fax or polling after you have answered the call and confirmed it is a fax. • Auto Receive – Receives a fax automatically. Billing Meter/Print Report This screen allows you to view the billing meter information, and also specify the output sequence for various reports and lists. 1. Press the button on the control panel. 2. Select the [Billing Meter/Print Report] tab. 3. Select the required option.
Modes Print Report/List Allows you to print various reports and lists for each service. 1. Select [Print Report/List] on the [Billing Meter/Print Report] screen. • Job Status/Activity Report – Displays the [Job Status/Activity Report] screen. Select a report option and press the button on the control panel to output the following. – Job History Report – Lists the jobs recorded on the machine. – Activity Report – Lists the results of the fax transmissions.
2 Product Overview – Address Book – Displays ten [Address Book] options on the right hand side. Each option represents 50 addresses, giving 500 in total. Select one or more options and press the button to output the lists. • Fax Mode Settings – Displays the [Fax Mode Settings] screen. – Settings List – Displays the following options on the right hand side. Select an option and press the button to output the list.
System Controls Faults This screen allows you to output a report of recent errors, the date and time of the errors, the error codes, and the status of each error. The status is either active or cleared. 1. Press the button on the control panel. 2. Select the [Faults] tab. 3. Select [Error History Report] and press the button on the control panel to output the report. System Controls The following diagram shows the names and functions of the buttons on the control panel.
2 Product Overview Button Function 5 Resets to the default settings and displays the first screen for the current pathway. 6 Temporarily interrupts a job for programming a priority job. 7 Suspends or cancels a job depending on the job type. When multiple jobs are being processed, all the jobs will be suspended or cancelled. Selecting [Stop] on the [Job Status] screen stops only the selected job. 8 Starts or resumes a job.
System Settings NOTE: CentreWare Internet Services is software that enables you to display, configure and change the settings of the machine by using a browser on a computer instead of the machine's control panel. For more information, refer to the CentreWare Internet Service chapter of the User Guide. Printing the System Settings List Follow these steps to print the System Settings List: 1. Press the button on the control panel. 2. Select the [Billing Meter/Print Report] tab. 3.
2 Product Overview 4. Select [System Settings] on the [System Administrator Menu] screen. 5. Select [System Settings] on the [System Settings] screen. 6. Select [Common Settings] on the [System Settings] screen. 7. Select the required option and customize to meet your needs. 8. Select [Save]. NOTE: The appearance of the touch screens may differ slightly depending on the model and configuration. However, feature descriptions and functionality described here remain the same.
System Settings 2. Select [Network Settings] on the [System Settings] screen. 3. Select [Protocol Settings] on the [Network Settings] screen. 4. Select [Ethernet Setting] and [Change Settings]. 5. Set up the port speed. 6. Select [Save]. Auto (10BASE-T/100BASE-TX) Detects the transmission speed automatically at power on and adjusts itself accordingly. 100BASE-TX (Full Duplex) Sets the transmission speed to 100 Mbps (Full Duplex).
2 Product Overview Resident Fonts PCL Resident Fonts One of the fonts in the following table can be selected as the default font for the machine. Other bitmap and scalable fonts can be downloaded with print jobs sent to the machine using print drivers. The default is used when a font is not defined in the PCL job stream. The PCL versions used are PCL5e and PCL6. You can view the PCL fonts by printing the Fonts List.
Resident Fonts Value Description Value Description 23 Courier (default) 64 ITC Bookman Light Italic 24 Courier Italic 65 ITC Bookman Demi 25 Courier Bold 66 ITC Bookman Demi Italic 26 Courier Bold Italic 67 Helvetica Nscroll 27 Letter Gothic 68 Helvetica Nscroll Oblique 28 Letter Gothic Italic 69 Helvetica Nscroll Bold 29 Letter Gothic Bold 70 Helvetica Nscroll Bold Oblique 30 Albertus Medium 71 New Century Schoolbook Roman 31 Albertus Extra Bold 72 New Century School
2 Product Overview Symbol Set One of the following symbol sets can be selected as the default symbol set. The default symbol set is used when a symbol set is not defined in the PCL job stream.
Resident Fonts Code Value Short Display Long Display 1G 39 ISO-21 ISO 21 German 0D 4 ISO-60 ISO 60 Norwegian v1 1F 38 ISO-69 ISO 69 French 9U 309 WIN 3.0 Windows 3.
2 Product Overview 40 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System Administration Guide
3 NetWare This chapter explains how to install the machine onto a NetWare network. The following information is provided. Information Checklist – page 41 NetWare Environments – page 42 NetWare Installation – page 43 Installation Procedure – page 43 Network Communication Setup – page 43 NetWare Setup – page 44 Workstation Setup – page 45 Test Print – page 45 Information Checklist Before installing the machine onto a network, make sure that the following items are available or have been performed.
3 NetWare NetWare Environments System configuration The machine supports NetWare PServer mode in Bindery or NDS. NetWare 3.x/4.x/ 5.x/6.x is required to support Bindery. NetWare 4.11 or later is required to support NDS. In the PServer mode, the machine will function as a print server and print jobs from the print queue. The machine uses one file server user license. NOTE: The machine does not support RPrinter mode.
NetWare Installation NetWare Installation This section describes the installation procedures to use the machine in a NetWare environment. Installation Procedure The installation procedure is as follows. Network Communication Setup For more information, refer to Network Communication Setup on page 43. NetWare Setup For more information, refer to NetWare Setup on page 44. Workstation Setup For more information, refer to Workstation Setup on page 45.
3 NetWare Next, establish TCP/IP if you use IP Address for a NetWare network. 1. Display the [System Settings] screen. NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2. Select [Network Settings]. 3. Select [Protocol Settings]. 4. Select [TCP/IP – Get IP Address], then [Change Settings]. 5. Select a method for establishing an IP address from [DHCP], [BOOTP], [RARP], [DHCP/Autonet], or [Manual], and then select [Save].
NetWare Installation When using in the PSERVER mode, set as follows. • Printer server name - use the same device name as the target printer. • Printer location - set as Auto Load. • Printer Type - set as Parallel • Parallel Setting - set as Auto Load. For NetWare 5, only NWADMIN is available for use. Workstation Setup Install the print driver on the NetWare client computer. Refer to the HTML document in CentreWare Utilities CD-ROM.
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4 UNIX TCP/IP This chapter explains how to set up the machine to operate in a UNIX TCP/IP environment. The UNIX Workstation Operating Systems (OS) supported are Solaris, SunOS, and HP-UX. The following information is provided.
4 UNIX TCP/IP If you encounter problems during the installation of the machine, refer to Problem Solving chapter for assistance. CAUTION: Do not connect the network cable to the machine until instructed to do so. UNIX TCP/IP Environments System configuration The machine uses the Line Printer Daemon Protocol (LPD) that supports TCP/IP as the transport protocol. With the LPD, use the machine as a UNIX network printer.
UNIX TCP/IP Installation Network Communication Setup Use this procedure to set up the network communication parameters of the machine. NOTE: Keep the SNMP port enabled while you use the machine on the TCP/IP network. NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide. Follow the steps below to establish TCP/IP. 1. Connect the machine to the network. 2. Display the [System Settings] screen.
4 UNIX TCP/IP 15. When you have finished establishing TCP/IP, select [Close] from the [Protocol Settings] screen. Workstation Setup This section explains how to change the workstation OS for Solaris, SunOS, and HPUX workstations. Refer to the relevant instructions below.
UNIX TCP/IP Installation NOTE: To print an ASCII-format PostScript file, specify PSASC for data processing with TBCP enabled. NOTE: To print a binary-format PostScript file, specify PSBIN for data processing with TBCP disabled. NOTE: When specifying PS, the machine functions as if PSBIN is specified. NOTE: You cannot use -C option when specifying the printer name with the output parameter. NOTE: For details about -C option, refer to -C Option on page 61.
4 UNIX TCP/IP SunOS Follow the steps below to set up a SunOS workstation to communicate with the machine. 1. Log in at a client workstation as root and add the machine to the /etc/hosts file. For example: IP address [tab] PrinterName NOTE: If an NIS server is running on the same segment of the network as the machine, Log in at the NIS server as root and add the machine to the master hosts file. For example: IP address [tab] PrinterName 2.
UNIX TCP/IP Installation 4. The machine can be designated as the location of the default print queue. It will then be unnecessary to include the PrinterName in the lpr command line. 1) To designate the machine for the default print queue, add the following to the /etc/printcap file. This is in addition to the information entered in the previous step: lp PrinterName:\ :lp=:\ :rm=PrinterName:\ :mx#0:\ :sd-/var/spool/lpd/PrinterName: 5.
4 UNIX TCP/IP 1) Type su to access the superuser mode. 2) Type sh to run the Bourne shell. 3) Type lpshut to stop the print service. 4) Type the following command on one line: lpadmin -pqueuename -v/dev/null -mrmodel -ocmrcmodelosmrsmodel -ob3 -orc -ormhostname -orplp NOTE: The queuename is the name of the print queue being created. The hostname is the PrinterName for the machine from the etc/hosts file. The remote queue name must be set to lp to spool jobs to the machine.
Printing 4) Enable Remote Printer on a BSD system by selecting the check box. 5) Make sure that the [Remote Cancel Model] is set correctly, 6) Make sure that the [Remote Status Model] is set correctly. 7) Make sure that the [Default Request Priority] is set correctly. 8) Make sure that the [Allow Anyone to Cancel a Request] check box is set correctly. 9) Make sure that the [Make This Printer the Default Destination] check box is set correctly. 6. Select [OK]. 7.
4 UNIX TCP/IP • -d printer name Specify the printer name registered by the lpadmin command as the -d option. If this option is omitted, the default printer lp will be used. • -n number of copies This option specifies the number of copies. If one lp command is issued to print multiple files, the number of copies specified will apply to all the files. However, this is only effective when the machine is in the spool mode. In the non-spool mode, the client must be a Windows NT machine to use this option.
Printing NOTE: Print data which consists of multiple files sent in one print instruction cannot be deleted file by file. All the files will be deleted together. NOTE: This command is invalid if no options are specified, or if there is no print data which matches the option. NOTE: You can only delete print data from the same workstation used to send the print data. You cannot delete print data sent by other workstations.
4 UNIX TCP/IP This option is valid in the spool mode. In the non-spool mode, the client must be a Windows NT machine to use this option. NOTE: If the PostScript logical printer and the -C option are configured simultaneously using CentreWare Internet Services, some functions may not work as expected. Also, when specifying the PostScript logical printer as a default printer on UNIX, it is recommended not to use the -C option by lpr. Refer to the -C option of the lpr command.
Printer Status • You can delete all your print data by specifying this option. If this option is issued by a superuser, all the print data received by the machine can be deleted. This option is invalid in the non-spool mode. NOTE: Print data which consist of multiple files sent in one print instruction cannot be deleted file by file. All the files will be deleted together. NOTE: This command is invalid if no options are specified, or if there is no print data which matches the option.
4 UNIX TCP/IP • -t This option displays all the information. • -u [user name] This option displays information about print data received from specified users. • -v [printer name] This option displays the printer name and the path name for the machine. The printer name is specified in the argument. NOTE: Long file names will be truncated. NOTE: Information for a maximum of 64 print instructions can be displayed.
-C Option • +interval This option is used to specify the inquiry interval period for the duration of printing, until all the data received has been printed. The interval is set up in seconds. The screen of the client is refreshed each time the information is returned. NOTE: Long file names will be truncated. NOTE: Information for a maximum of 64 print instructions can be displayed.
4 UNIX TCP/IP Parameter Description INTRAY3/intray3 Selects Tray 3 (optional). INTRAY4/intray4 Selects Tray 4 (optional). INTRAY5/intray5 Selects Tray 5 (manual feed). INMF/inmf Selects Tray 5 (manual feed). A3/a3 Selects the tray which has A3 (297 × 420 mm/11.7 × 16.5 inches) paper loaded. B4/b4 Selects the tray which has B4 (257 × 364 mm/10.1 × 14.3 inches) paper loaded. A4/a4 Selects the tray which has A4 (210 × 297 mm/8.3 × 11.7 inches) paper loaded.
-C Option Selecting a paper type The following parameters can be specified. Parameter Description PTS/pts Selects plain paper. PT1/pt1 Selects thick paper 1. PT2/pt2 Selects thick paper 2. POH/poh Selects transparency. PTP/ptp Selects tracing paper. PLB/plb Selects labels. PQU/pqu Selects bond paper. PRC/prc Selects recycled paper. Specifying double-sided printing The following parameters can be specified.
4 UNIX TCP/IP Parameter Description A3T/a3t Double-sided printing on A3 (297 × 420 mm/11.7 × 16.5 inches) paper and short-edge binding A4D/a4d Double-sided printing on A4 (210 × 297 mm/8.3 × 11.7 inches) paper and long-edge binding A4T/a4t Double-sided printing on A4 (210 × 297 mm/8.3 × 11.7 inches) paper and short-edge binding B4D/b4d Double-sided printing on B4 (257 × 364 mm/10.1 × 14.3 inches) paper and long-edge binding B4T/b4t Double-sided printing on B4 (257 × 364 mm/10.1 × 14.
-C Option Parameter Description CB/cb Selects color for color mode and speed priority for print mode. GC/gc Selects monochrome for color mode and quality priority for print mode. GB/gb Selects monochrome for color mode and speed priority for print mode. AC/ac Selects auto (color/monochrome) for color mode and quality priority for print mode. AB/ab Selects auto (color/monochrome) for color mode and speed priority for print mode. NOTE: The color setting is not available on the machine.
4 UNIX TCP/IP For example, to print a file named “file1”, two-sided on A4 (210 × 297 mm/8.3 × 11.7 inches) on printer fxPS, enter the following command: %lpr -PfxPS -C,DUP,A4 file1 NOTE: If the parameter string of the -C option exceeds 64 characters, the operation may not function correctly.
5 EtherTalk This chapter explains how to set up the machine to operate on an EtherTalk network. The following information is provided. Information Checklist – page 67 EtherTalk Environments – page 68 EtherTalk Installation – page 68 Installation Procedure – page 68 Network Communication Setup – page 68 Workstation Setup – page 70 Test Print – page 70 Information Checklist Before installing EtherTalk on the machine, make sure that the following items are available or have been performed.
5 EtherTalk EtherTalk Environments System configuration As the machine supports EtherTalk protocol, you can print from Macintosh. NOTE: You will need the optional PostScript Kit to use EtherTalk for printing. Target computers The machine supports a Macintosh or Power Macintosh with the following OS: • Mac OS 7.5 or later, 8.x, 9.x, or Mac OS X 10.2. EtherTalk Installation This section describes the installation procedure for using the machine in an EtherTalk Environment.
EtherTalk Installation Initially, boot the EtherTalk port. 1. Connect the machine to the network. 2. Display the [System Settings] screen. NOTE: For more information about how to display the [System Setting] screen, refer to the Setups chapter of the User Guide. 3. Select [Network Settings]. 4. Select [Port Settings]. 5. Select [EtherTalk], and then [Change Settings]. 6. Select [Port Status] and then [Change Settings]. 7. Select [Enabled], and then [Save]. Next, establish TCP/IP. 1.
5 EtherTalk NOTE: If you do not wish to use the IP filter feature, select [Off]. NOTE: Use CentreWare Internet Services to register the IP addresses which are not allowed to access the machine. Refer to the CentreWare Internet Services chapter of the User Guide. 14. When you have finished establishing TCP/IP, select [Close] from the [Protocol Settings] screen. Workstation Setup Install the print driver (Adobe PS) for Macintosh. Install the screen font if necessary. Refer to the PostScript User Guide.
6 Microsoft Networking This chapter explains how to set up the machine to operate on a Microsoft network. The following information is provided. Information Checklist – page 71 SMB Environments – page 72 SMB Installation – page 73 Installation Procedure – page 73 Network Communication Setup – page 73 Workstation Setup – page 75 Test Print – page 75 Changing the Settings – page 75 Procedure – page 75 Setting Format of config.
6 Microsoft Networking SMB Environments Server Message Block (SMB) is a protocol for sharing files or printers on Windows OS. This section explains the installation procedure for connecting a printer to a Windows network through SMB. System configuration As the machine supports SMB protocol, you can send print data directly to the machine on the same network without going through the server. You can use either NetBEUI, TCP/IP, or even both as the transport protocol for SMB.
SMB Installation SMB Installation This section describes the installation procedure for using the machine on an SMB network. Installation Procedure The installation procedure is as follows. Network Communication Setup When using NetBEUI: Set the SMB port to [Enabled] using the touch screen or CentreWare Internet Services. When using TCP/IP: Set the SMB port to [Enabled] using the touch screen or CentreWare Internet Services. Set the IP address on the control panel.
6 Microsoft Networking 5. Select [SMB], and then [Change Settings]. 6. Select [Port Status] and [Change Settings]. 7. Select [Enabled], and then [Save]. Next, establish TCP/IP if you use an IP address for your network environment. 1. Display the [System Settings] screen. NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2. Select [Network Settings]. 3. Select [Protocol Settings]. 4.
Changing the Settings Workstation Setup Install the print driver on the NetWare client computer. Refer to the HTML document in CentreWare Utilities CD-ROM. Test Print Make sure that the machine has been installed on the network correctly by submitting a test print from a client workstation. Perform the following steps. 1. Open a document on a client workstation. 2. Select the machine as the printer. 3. Print the document on the machine and verify that it prints correctly. 4.
6 Microsoft Networking 3. For Windows 95/Windows 98/Windows Me, enter the password (SMB Administrator Password) only. For Windows NT 4.0/Windows 2000/Windows XP, enter the user name (SMB Administrator Name) and password (SMB Administrator Password). Then, click [OK]. The [admintool] folder will be opened. NOTE: The factory default for the System Administrator Name is [11111], and the default System Administrator Password is [x-admin]. The password is case sensitive.
Changing the Settings Item Remarks Value Default Spool Disk/Memory/Off Activation of spool function. Select from Disk, Memory, and Off. If Disk is selected but not recognized, Memory will be used. Disk Max Spool Size The maximum receive buffer size during spooling. Can be set in 256 KB increments. 512–32768 KB 1024 KB Max Receive Buffer Size The maximum receive buffer size during non-spooling. Can be set in 32 KB increments.
6 Microsoft Networking Item WINS Primary Server IP Address Remarks Value Set the WINS primary server IP address. WINS Secondary Set the WINS secondary server IP Server IP address. Address Default — 0.0.0.0 — 0.0.0.0 Administrator Name Administrator name. Maximum 20 bytes 11111 Administrator Password Password of Administrator is case sensitive. Current setting not displayed. Maximum 14 bytes x-admin Location Comments on location of machine.
7 TCP/IP (LPD or Port9100) This chapter explains how to set up the machine to print from a Windows computer through LPD or Port9100. The following information is provided.
7 TCP/IP (LPD or Port9100) TCP/IP (LPD or Port9100) Environments System configuration As the machine supports the LPD and Port9100 protocol, you can print directly from a Windows computer. When printing from Windows 95/Windows 98/Windows Me computers through the LPD port, use our TCP/IP Direct Print Utility. This tool is installed together with the print drivers. When printing from Windows NT4.0/Windows 2000/Windows XP/Windows Server 2003 computers, use the OS standard LPR port.
TCP/IP (LPD or Port9100) Installation Network Communication Setup Enable the following ports using the touch screen or CentreWare Internet Services. • Printing through LPD: LPD port • Printing through Port9100: Port9100 port Set the IP address using the touch screen. NOTE: CentreWare Internet Services allows more detailed settings. For instructions, refer to the CentreWare Internet Services chapter of the User Guide.
7 TCP/IP (LPD or Port9100) Next, establish TCP/IP. 1. Display the [System Settings] screen. NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2. Select [Network Settings]. 3. Select [Protocol Settings]. 4. Select [TCP/IP – Get IP Address] and [Change Settings]. 5. Select a method for establishing an IP address from, [DHCP], [BOOTP], [RARP], [DHCP/Autonet], or [Manual], and then select [Save].
TCP/IP (LPD or Port9100) Installation Test Print To make sure that the machine has been installed on the network correctly, a test print should be submitted from a client workstation. Perform the following steps. 1. Open a document on a client workstation. 2. Select the machine as the printer to which the selected document will be sent. 3. Print the document on the machine and verify that it prints correctly. 4.
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8 Parallel Port This chapter explains how to set up the machine in a parallel port environment. The following information is provided.
8 Parallel Port Parallel Port Environment System configuration The machine can be connected directly to the parallel port of a host workstation. A document file can be sent from the host workstation via the parallel port to the machine for printing. Other workstations can be connected via a network to the host workstation. Each workstation has a queue that can hold a number of files.
Parallel Port Installation 3. Switch on the computer. 4. Switch on the machine. The following steps explain how to set up the parallel port communication parameters described previously. NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide. 1. Display the [System Settings] screen. NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2.
8 Parallel Port Test Print To make sure that the machine has been installed on the parallel port correctly, submit a test print from a client workstation. Perform the following steps. 1. Open a document on a workstation. 2. Select the machine as the printer. 3. Print the document on the machine and verify that it prints correctly. 4. Repeat the test for all workstations that will be sending jobs to the machine. The installation process is now complete.
9 USB Port This chapter explains how to set up the machine in a USB port environment. The following information is provided. Information Checklist – page 89 USB Port Environment – page 90 USB Port Installation – page 90 Installation Procedure – page 90 USB Port Communication Setup – page 91 Workstation Setup – page 91 Test Print – page 92 Information Checklist Before starting the USB port installation procedures, make sure that the following items are available or have been performed.
9 USB Port USB Port Environment System configuration The machine can be connected directly to the USB port of a host workstation. A document file can be sent from the host workstation via the USB port to the machine for printing. Other workstations can be connected via a network to the host workstation. Each workstation has a queue that can hold a number of files.
USB Port Installation USB Port Communication Setup This section describes how to set up USB communication on the machine. The following parameters can be set depending on your requirements. These setups must be done without the USB cable connected. This procedure is used to set up the USB communication parameters of the machine. At the machine, perform these steps. NOTE: CentreWare Internet Services can also be used to configure the machine.
9 USB Port Test Print To make sure that the machine has been installed on the USB port correctly, submit a test print from a client workstation. Perform the following steps. 1. Open a document on a workstation. 2. Select the machine as the printer. 3. Print the document on the machine and verify that it prints correctly. 4. Repeat the test for all workstations that will be sending jobs to the machine. The installation process is now complete.
10 IPP (Internet Printing Protocol) This chapter explains how to set up the machine to operate in an IPP (Internet Printing Protocol) environment. The following information is provided.
10 IPP (Internet Printing Protocol) IPP Environment System configuration The machine supports Internet Printing Protocol (IPP). As Windows 2000/Windows XP/ Windows Server 2003/Windows Me are installed with the client software needed to output to an IPP printer, you can specify this printer using the Add Printer Wizard. Using IPP, you can print to a remote printer through the Internet or intranet. The transport protocol for IPP can be TCP/IP. Target computers The following computers support IPP.
IPP Installation Network Communication Setup This section describes how to set up the network communication parameters of the machine. At the machine, perform these steps. NOTE: Keep the SNMP port enabled while you use the machine on the TCP/IP network. NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide. Initially, enable the IPP port. 1. Connect the machine to the network. 2.
10 IPP (Internet Printing Protocol) 7. Use the keypad on the screen to enter the IP Address for the machine in the format “xxx.xxx.xxx.xxx”. Enter relevant values (0 to 255) into the highlighted field and select [Next]. The next 3 digits are highlighted. When you have finished entering all values, select [Save]. 8. Select [TCP/IP – Subnet Mask], then [Change Settings]. 9. Using the same method as in step 7, enter the Subnet Mask. 10. Select [TCP/IP – Gateway Address], then [Change Settings]. 11.
11 CentreWare Internet Services This chapter explains how to enable and use the CentreWare Internet Services feature of the machine. The following information is provided.
11 CentreWare Internet Services Item By Test the machine to make sure that it is installed fully and functioning correctly. Customer If problems are encountered during the installation of the machine, refer to the Problem Solving chapter for assistance. CentreWare Internet Services Environments CentreWare Internet Services uses the embedded HTTP Server on the machine. This allows communication with the machine through a Web browser with access to the Internet or intranet.
CentreWare Internet Services Installation OS Mac OS X 10.2.6 Browsers Internet Explorer 5.2 Netscape 7.02 CentreWare Internet Services Installation This section describes the settings required to use CentreWare Internet Services. Installation Procedure There are two stages required to enable CentreWare Internet Services. Network Communication Setup This requires the machine to be set up for CentreWare Internet Services.
11 CentreWare Internet Services NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2. Select [Network Settings]. 3. Select [Protocol Settings]. 4. Select [TCP/IP – Get IP Address], then [Change Settings]. 5. Select a method for establishing an IP address from [DHCP], [BOOTP], [RARP], [DHCP/Autonet], or [Manual], and then select [Save]. NOTE: Use the DHCP server together with the Windows Internet Name Server (WINS) server.
Selecting Transport Protocols http://vvv.xxx.yyy.zzz If the Port number is set, append that to the internet address as follows. In this example, the port number is 80. http://vvv.xxx.yyy.zzz:80 3. Verify that the home page of CentreWare Internet Services is displayed. The CentreWare Internet Services installation process is now completed. If the test fails, refer to the Problem Solving chapter for assistance.
11 CentreWare Internet Services Using CentreWare Internet Services to Configure Settings on the Machine This section provides the full listing of the items that can be set for each port through CentreWare Internet Services. For a description about each item, refer to the CentreWare Internet Services chapter of the User Guide. Refer to [Properties] > [Protocol Settings] or [Port Settings] for links to each page. NOTE: The following items display only if the port is activated.
Using CentreWare Internet Services to Configure Settings on the Machine NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide. Parallel This page allows you to configure the parallel settings for the following options.
11 CentreWare Internet Services • Auto Eject Time • Adobe Communication Protocol (Only available when the optional PostScript Kit is installed.) 5. Select [Apply New Settings] to reflect the new setting. 6. Enter the user ID and password then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide.
Using CentreWare Internet Services to Configure Settings on the Machine 2. In the [Properties] frame, select the plus symbol [+] to the left of the [Protocol Settings] folder. 3. Select [SMB]. 4. Set up the following options to be displayed in the frame. • Workgroup • Host Name • Maximum Sessions • TBCP Filter (Only available when the optional PostScript Kit is installed.) • Unicode Support • Auto Master Mode • Encrypt Password 5. Select [Apply New Settings] to reflect the new setting. 6.
11 CentreWare Internet Services • TBCP Filter (Only available when the optional PostScript Kit is installed.) • Tree Name • Context Name • Frame Type • Network Address • Active Discovery 5. Select [Apply New Settings] to reflect the new setting. 6. Enter the user ID and password then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot].
Using CentreWare Internet Services to Configure Settings on the Machine • Get WINS Server Address • Primary WINS Server Address • Secondary WINS Server Address • IP Filter 5. Select [Apply New Settings] to reflect the new setting. 6. Enter the user ID and password then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot].
11 CentreWare Internet Services 1. At the CentreWare Internet Services home page for the machine, select the [Properties] tab. 2. In the [Properties] frame, select the plus symbol [+] to the left of the [Protocol Settings] folder. 3. Select [SNMP]. 4. Set up the following options to be displayed in the frame. • Community Name (Read Only) • Community Name (Read/Write) • Community Name (Trap Notification) • System Administrator 5. Select [Apply New Settings] to reflect the new setting. 6.
Using CentreWare Internet Services to Configure Settings on the Machine 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide. E-mail This page allows you to configure the E-mail and iFax (Internet fax) settings for the following options. NOTE: Some settings on this page will only be available after you restart CentreWare Internet Services, or after the machine is switched off and on.
11 CentreWare Internet Services 6. Enter the user ID and password then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide. HTTP This page allows you to configure the HTTP settings for the following options.
Using CentreWare Internet Services to Configure Settings on the Machine • Port Number 5. Select [Apply New Settings] to reflect the new setting. 6. Enter the user ID and password, then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide.
11 CentreWare Internet Services 4. Set up the following option to be displayed in the frame. • LDAP Server Address • Port Number 5. Select [Apply New Settings] to reflect the new setting. 6. Enter the user ID and password, then select [OK]. NOTE: The default user ID is "11111" and the default password is "x-admin". 7. When the reboot message appears, select [Reboot]. NOTE: For more information about the contents of items, refer to the CentreWare Internet Services chapter of the User Guide.
12 E-mail This chapter explains how to set up the E-mail feature of the machine. The following information is provided. E-mail Overview – page 113 Information Checklist – page 114 E-mail Environments – page 115 E-mail Installation – page 115 Installation Procedure – page 115 Network Communication Setup – page 116 Test Mail – page 118 E-mail Overview You can send and receive E-mails using the machine. When sending and receiving an E-mail, the following features are available.
12 E-mail Mail Notice Service You can set the machine to send an E-mail to a specified address. The E-mail will give notice whenever an error occurs on the machine, or a history of failed E-mail reception requests or print requests. You can also configure so that an E-mail is sent notifying the completion of a print job which has been requested from your computer. Notify Job End by E-mail This is one of the Mail Notice Service features described in the previous paragraph.
E-mail Environments E-mail Environments System Requirements The following options are required for the machine. • Internet Fax Kit • The machine is connected to the network using TCP/IP. • The environment allows the sending and receiving of E-mail. Item Correspondent Specifications ITU-T Recommendations ITU-T T.37, T.30, F.185 and E.
12 E-mail Test Mail The E-mail job should be submitted to make sure that the machine has been installed and configured correctly. Network Communication Setup NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide. NOTE: Keep the SNMP port enabled while you use the machine on the TCP/IP network. Initially, activate the ports for E-mail. 1. Connect the machine to the network. 2. Display the [System Settings] screen.
E-mail Installation 6. Select [TCP/IP - IP Address], then [Change Settings]. 7. Use the keypad on the screen to enter the IP Address for the machine in the format “xxx.xxx.xxx.xxx”. Enter relevant value (0 to 255) into the highlighted field and select [Next]. The next 3 digits are highlighted. When you have finished entering all values, select [Save]. 8. Select [TCP/IP - Subnet Mask], then [Change Settings]. 9. Using the same method as in step 7, enter the Subnet Mask. 10.
12 E-mail – POP3 Server Login name - POP3 password used SMTP Authentication. – POP3 Server Password - POP3 password used for SMTP Authentication. – POP3 Password Encryption • [SMTP Server Settings] : when sending or receiving E-mail via SMTP – SMTP Server Setup – SMTP Server IP Address – SMTP Server Name - If server name is used then DNS needs to configured properly via CentreWare Internet Services.
E-mail Installation 4. After the machine has received the E-mail, printing starts automatically.
12 E-mail 120 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System Administration Guide
13 Scanning Services This chapter explains how to set up Scanning Services in the supported environments. The following information is provided.
13 Scanning Services Scanning with the machine Scanning services enables multiple users to use the machine to scan and store documents. With the power of the local area network, multiple users can access the machine and use it to scan documents. To perform network scanning, the machine must be installed on a local area network using TCP/IP protocol. To retrieve a scanned document file, it must be transferred to a file server. NOTE: ASCII characters are used for the user name and password.
Scanning Overview Scan to Mailbox You can use the machine to scan the required documents, and store them as data in the mailbox. The stored data can be retrieved from a computer connected to the TCP/ IP network if you have installed the scan driver on Windows computers or you have activated CentreWare Internet Services.
13 Scanning Services Scan using Template (Network Scanning) The template is user-programmable, and contains parameters for the scanned document. You can apply the template to the scanned document on the machine. The scanned document will be saved to the hard disk of the machine and then sent automatically to the computer (server) such as an FTP or SMB server connected to the network. CentreWare Internet Services is used to create the templates and configure settings such as the destination for the file.
Scan to Mailbox Setup Scan to FTP/SMB You can send the scanned documents through a TCP/IP network to a computer (server) such as an FTP or SMB server. scan Network Computer Scan to Mailbox Setup Information Checklist Before enabling the feature, make sure that the following items are available or have been performed. If Kerberos has been enabled, refer to Remote Authentication Setup (If Required) on page 131. Item By An existing operational network utilizing TCP/IP is required.
13 Scanning Services If problems are encountered during machine setup, refer to the Problem Solving chapter of the User Guide. Scan to Mailbox Environments Network The machine and the computer must be connected to a network, and be able to communicate using TCP/IP protocol. Target Computers • Windows 95 (Service Pack 1 or later)/Windows 98/Windows Me • Windows NT 4.
Scan to Mailbox Setup 4. Select [Port Settings]. 5. Select [Salutation], and then [Change Settings]. 6. Select [Port Status], and then [Change Settings]. 7. Select [Enabled], and then [Save]. Next, establish TCP/IP 1. Display the [System Settings] screen NOTE: For more information about how to display the [System Settings] screen, refer to the Setups chapter of the User Guide. 2. Select [Network Settings]. 3. Select [Protocol Settings]. 4. Select [TCP/IP - Get IP Address], then [Change Settings]. 5.
13 Scanning Services Workstation Setup To retrieve scanned document, install the scan driver on Windows computers or activate CentreWare Internet Services. For more information about the operating environment for the scan driver and the installation method, refer to the HTML document in CentreWare Utilities CD-ROM. For more information how to retrieve the document, refer to the CentreWare Internet Services chapter of the User Guide.
Scan using Template (Network Scanning) Setup Item Kerberos Server IP or Name if Remote Authentication is required, likewise DNS Server Address or Domain Name if Kerberos Server Name is used. By Customer If problems are encountered during machine setup, refer to the Problem Solving chapter of the User Guide. Scan using Template Environments Network The machine and the computer must be connected to a network and be able to communicate using TCP/IP protocol.
13 Scanning Services 5. Select the required port and then [Change Settings]. Mandatory: [Internet Services (HTTP)] Using FTP server: [FTP Client] Using SMB server: [SMB] NOTE: Select [FTP Client] for CentreWare Scan Services (optional). 6. Select [Port Status], and then [Change Settings]. 7. Select [Enabled], and then [Save]. Next, establish TCP/IP 1. Display the [System Settings] screen.
Scan using Template (Network Scanning) Setup NOTE: Use CentreWare Internet Services to register the IP addresses which are not allowed to access the machine. Refer to the CentreWare Internet Services chapter of the User Guide. 14. When you have finished establishing TCP/IP, select [Close] from the [Protocol Settings] screen. Remote Authentication Setup (If Required) The machine uses Kerberos for windows and Kerberos for Solaris for user authentication.
13 Scanning Services When using Scan to FTP/SMB, Kerberos authentication has the following affect on the feature: 1. Selects [Scan to FTP/SMB]. 2. A login/password popup will be displayed to authenticate users with the Kerberos server. Enters the login and password. The login and password is passed on to the Kerberos server and if a match is found the user is successfully authenticated. The user needs to enter a valid login and password for the FTP/SMB server.
Scan using Template (Network Scanning) Setup 10. Select [Remote Server Realm Name] and enter the realm name. This is the fully qualified domain which Kerberos server supports. Remote Authentication Enablement 1. Connect the machine to the network. 2. Display the [System Settings] screen. 3. Select [Login Setup/Auditron Administration]. 4. Select [Remote Login Setup] and select "On" to enable Kerberos.
13 Scanning Services Scan to FTP/SMB Setup Information Checklist Before enabling the feature, make sure that the following items are available or have been performed. If Kerberos has been enabled, refer to Remote Authentication Setup (If Required) on page 131 Item By An existing operational network utilizing TCP/IP is required. These procedures are not designed to install a network.
Scan to FTP/SMB Setup Installation Procedure To send the scanned document to a server, configure the following settings on the machine: Network Communication Setup By using the touch screen, activate the FTP Client or SMB port to [Enabled]. Then, set the IP address. Workstation Setup Create a shared folder on your computer. Network Communication Setup NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide.
13 Scanning Services 5. Select a method for establishing an IP Address from [DHCP], [BOOTP], [RARP], [DHCP/Autonet], or [Manual], and then select [Save]. NOTE: Use the DHCP server together with the Windows Internet Name Server (WINS) server. If you selected [Manual] in step 5, then complete steps 6 to 11 to enter the [Protocol Setting]. Otherwise, complete step14. 6. Select [TCP/IP - IP Address], then [Change Settings]. 7.
14 Internet Fax This chapter explains how to set up the Internet Fax (referred to as iFax) feature of the machine. The following information is provided.
14 Internet Fax iFax Environments System Requirements The following options are required for the machine. • Internet Fax Kit • The machine is connected to the network using TCP/IP. • The environment allows the sending and receiving of E-mail. Item Correspondent Specifications ITU-T Recommendations ITU-T T.37, T.30, F.185 and E.
iFax Installation Then, set the IP address Finally, set the other items required for the iFax feature. Test iFax The iFax job should be submitted to make sure that the machine has been installed and configured correctly. Network Communication Setup NOTE: CentreWare Internet Services can also be used to configure the machine. Refer to the CentreWare Internet Services chapter of the User Guide. NOTE: Keep the SNMP port enabled while you use the machine on the TCP/IP network. Initially, activate the port.
14 Internet Fax 5. Select a method for establishing an IP address from [DHCP], [BOOTP], [RARP], [DHCP/Autonet], or [Manual], and then select [Save]. NOTE: Use the DHCP server together with the Windows Internet Name Server (WINS) server. If you selected [Manual] in step 5, then complete steps 6 to 11 to enter the [Protocol Settings]. Otherwise, complete step 14. 6. Select [TCP/IP - IP Address], then [Change Settings]. 7.
iFax Installation • [POP3 Server Settings] : when receiving E-mail via POP3 – POP3 Server Setup – POP3 Server IP Address – POP3 Server Name – POP3 Server Port Number – POP3 Server Check Interval – POP3 Server Login Name – POP3 Server Password – POP3 Encryption • [SMTP Server Settings] : when sending or receiving E-mail via SMTP – SMTP Server Setup – SMTP Server IP Address – SMTP Server Name – SMTP Server Port Number – E-mail Send Authentication – SMTP AUTH Login Name – SMTP AUTH Password • [Domain Filter]
14 Internet Fax Test iFax To make sure that iFax has been set up successfully, perform the following steps: Sending: 1. Load the document. 2. Select [Fax/Internet Fax] on the Menu screen. 3. Select [iFax]. 4. Select the required features for the job. 5. Enter the E-mail address of the recipient. 6. Press the button. The document will be scanned and converted to TIFF format. Then it will be sent as an E-mail attachment. Receiving: When the machine receives an iFax, printing starts automatically.
15 Problem Solving This chapter contains problem solving procedures and how to seek further assistance. For more information, refer to the following.
15 Problem Solving Problems using a NetWare Environment This section explains what to do when problems occur while using NetWare. The causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 143 to seek further assistance.
Problems using a NetWare Environment Cause The user name or group name of the job is not defined in the print server. The print job is in a print queue that is not assigned to the machine. Confirmation Method Action Use NWADMIN or PCONSOLE to check whether the user name or group name of the job is registered in the target print server.* Re-send the print job to a print queue in which the user name or group name has been registered correctly.
15 Problem Solving Cause The data format of the print job does not match the print environment setting of the client. 146 Confirmation Method Action – When printing a binary file in the PostScript language, make TBCP valid in the machine. If using Windows on the client, disable Ctrl-D. For details, refer the Windows PRINTER.WRI file. The IPX checksum is set to an invalid level. Use the Set command on the file server console to check whether the IPX checksum is set to level 0 or 2.
Problems using a NetWare Environment Cause Confirmation Method Action Print the System Settings List, then check that the port is activated. Activate the NetWare port. Print the System Settings List. When using IPX/SPX, check that the network number remains set to 00000000 (NetWare server down). When using TCP/IP, check that the IP address remains set to 0.0.0.0 (fixed IP address not specified) or an address supply server (DHCP server down).
15 Problem Solving When a switch off/on message is displayed Cause A fault occurred in the NetWare interface. Confirmation Method – Action Switch the machine off and on. When the required printing result is not obtained Cause Confirmation Method The specified print language of the print job is different from one specified in the machine. Check the print language of the machine. Specify the same print language of the print job as that of the machine. Banner page print is specified for the job.
Problems using an SMB Environment When there is no notification of error When there is no message displayed on the client which has sent print request, the possible causes, confirmation methods, and actions are as follows. When there is no notification of printer error Cause The user is not registered in the Notify list of the print server. Confirmation Method Use NAWADMIN or PCONSOLE to check whether the user name or group name of the job is registered.
15 Problem Solving When the machine is not found from client computers Cause 150 Confirmation Method Action The transport protocol is different between the client and the machine. When selecting [Searching as another computer] ([Start] > [Find] > [Computer]) on the client, the machine can be found. When opening the network computer to search for the machine, it cannot be found. Match the SMB transport protocol between the machine and each client. Multiple master browsers exist.
Problems using a UNIX Environment When printing fails Cause Confirmation Method Action The machine is processing a print request from another client (only non-spool mode). Check that the machine has a print job in progress. After the machine has processed the print request, send a print job or change the mode to the spool mode. The number of sessions exceeds the maximum.
15 Problem Solving When printing fails Cause Confirmation Method Action The IP address is not correct. Check whether the IP address of the machine is correct. Specify the correct IP address for the machine. A network error occurs on the network between the client and the machine. Use the PING command to check the communication status. Check the error. The printer entry setting is not correctly defined on the client. Check the printer entry setting on the client.
Problems using a Windows Environment Cause The data format of the print job does not match the print environment of the client (print data sent from the client contains TBCP). The data format of the print job does not match the print environment of the client (print data sent from the client is in the binary notation). Confirmation Method Action Specify PSASC as the printer name. – – Set the logical printer name to PSBIN to print a binary file in the PostScript language. Print paper is out.
15 Problem Solving Cause Confirmation Method Action The machine is connected to a network that is not available to your computer. Check whether a router or gateway is between the network connected to your computer and one connected to the machine. Directly connect the machine to the network connected to your computer. A fault occurred on the network between your computer and the machine; connection failed. Check that printer disabled status (network error) is displayed. Check the network fault.
Problems using a Windows Environment Cause Confirmation Method Action When [Ipd spool] is set to memory, the size of print data sent in one print request exceeds the maximum size specified. Check the maximum receiving data size on the touch screen of the machine, and then compare it with the size of print data to be sent as one request.
15 Problem Solving Problems using EtherTalk This section explains what to do when a problem occurs while using EtherTalk. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 143 to seek further assistance. Cause Action The name (or the default name) of the machine has been changed. Check that the machine name has been changed in Chooser.
Problems using EtherTalk Cause Confirmation Method Action Check that the machine is selected in Chooser. If the machine is processing another job, the job must be completed before the machine can be connected. Select the machine in Chooser. Check that the EtherTalk port is activated or the machine is in the offline mode. Activate the port or exit the offline mode. If the machine still cannot be connected, contact the Xerox Welcome Center.
15 Problem Solving Problems using CentreWare Internet Services This section explains what to do when a problem occurs while using CentreWare Internet Services. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 143 to seek further assistance. Cause Cannot access to CentreWare Internet Services. The “please wait” message is displayed.
Problems using E-mail Print/Mail Notice Service/iFax Cause Clicking the [Apply New Settings] button will display messages like “the server has returned ineffective or unrecognizable response” or “no data”. Cannot delete the job. Confirmation Method Check if the user ID and password are correct. Action Enter the correct user ID and password. Reboot the machine. – Wait for a while and then click the [Refresh Status] button.
15 Problem Solving Cause 160 Confirmation Method Action The machine cannot print out PDF data attached to the Email. Check if the machine memory is insufficient. It is recommended that the additional memory should be installed if you frequently send large PDF data as attachment. Mail Notice Service does not notify the machine status. Use the touch screen to check if the E-mail address of the machine is set. Set the E-mail address of the machine.
16 Glossary This chapter contains a list of terms used in the System Administration Guide. Each term has a corresponding definition that reflects the meaning of the term as it is used in this Guide. Terms Defined Use the following definitions to learn more about the meanings of terms used in this Guide. 10Base-T 10-Mbps baseband Ethernet specification using two pairs of twisted-pair cabling: one pair for transmitting data and the other for receiving data. 10Base-T, which is part of the IEEE 802.
16 Glossary 162 Ethernet Network transport technology commonly used to send data from one network node to another. FTP An abbreviation of File Transfer Protocol. An application protocol, part of the TCP/IP protocol stack, used for transferring files between network nodes. Gateway Address The Gateway Address is the IP Address of the gateway, or router, that the machine will use to access devices on other subnets. HTTP An abbreviation of Hyper Text Transfer Protocol.
Terms Defined Node A device on a network that has an address and can send and/ or receive data to and from other devices on the network. PCL An abbreviation of Printer Control Language, which is used by Hewlett-Packard. This is a set of commands that tells a printer how to print a document. PCL5e A Hewlett-Packard Printer Control Language (PCL) that is the first version of PCL to support bi-directional communication between printer and computer. PCL6 A Hewlett-Packard Printer Control Language (PCL).
16 Glossary 164 RARP An abbreviation of Reverse Address Resolution Protocol. This is a method for providing IP Addresses to nodes on a network. When a node powers up, it broadcasts a RARP packet containing its Ethernet Address. The RARP server receives the packet and sends the IP Address back to the node. Router A device that directs network packets to the segment of the network for which the packet is intended, and excludes packets that are not intended for a segment.
17 Index C CentreWare Internet Services ............................97 CentreWare Internet Services Environments 98 Information Checklist ....................................97 Network Communication Setup ....................99 Test Access ................................................100 Changing the Settings ........................................33 E E-mail E-mail Environments ..................................115 Information Checklist ..................................
17 Index Scan using Template Environments ..........129 Scanning Services ............................................121 Services and Features ........................................15 Symbol Set .........................................................38 T TCP/IP (LPD or Port9100) ..................................79 Information Checklist ....................................79 Network Communication Setup ....................81 TCP/IP (LPD or Port9100) Environments ....80 Test Print .....................
