WorkCentre M20i System Administration Guide 538E09950-EN
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND ©2004 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted, including without limitations, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks etc.
Table of Contents 1 Welcome ................................................................................. 1-1 Introduction .................................................................................................1-2 About This Guide ........................................................................................1-3 Related Information Sources .....................................................................1-4 Customer Support.........................................................
Table of Contents 3 NetWare...................................................................................3-1 Introduction .............................................................................................. 3-1 Information Checklist ................................................................................. 3-2 NetWare Environments .............................................................................. 3-3 IPX Queue Based Printing ................................................
Table of Contents 6 Advanced TCP/IP Setup.........................................................6-1 Introduction .............................................................................................. 6-1 Information Checklist ................................................................................. 6-2 Enabling/Disabling LPR/LPD ..................................................................... 6-3 Enabling/Disabling Raw Printing ........................................................
Table of Contents Maximum Mail Size.................................................................................. 9-6 Authentication .......................................................................................... 9-7 Add Authenticated Users ......................................................................... 9-9 Delete Authenticated Users ................................................................... 9-11 Configuring Email Settings...................................................
Table of Contents Changing the Master Code .................................................................... 11-7 Passcode Protection ................................................................................ 11-9 Enable Passcode Protection.................................................................. 11-9 Change the Passcode.......................................................................... 11-10 Network Tools ............................................................................
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1 Welcome Thank you for choosing the WorkCentre M20i. These products have been designed for ease of use, but to use your machine to its fullest potential take some time to read the User Guide. ¾ Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 ¾ About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 ¾ Related Information Sources . . . . . . . . . . . . . . . . . 1-4 ¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 ¾ Safety . . .
Welcome Introduction The Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i are a family of digital devices capable of being used for copying, printing, faxing, scanning and e-mail. The features and functions available on your machine depend on the model purchased: Xerox CopyCentre C20 This model is a digital copier and copies at 20 pages per minute. It comes with a Document Cover, Paper Tray and Bypass Tray as standard and provides 2-sided copying.
Welcome About This Guide Throughout this System Administration Guide some terms are used interchangeably: ¾ Paper is synonymous with media. ¾ Document is synonymous with original. ¾ Page is synonymous with sheet. ¾ WorkCentre M20i is synonymous with the machine. The following table offers further information about the conventions used within this Guide. CONVENTION DESCRIPTION EXAMPLE Italic Typeface Xerox CopyCentre C20, Used to emphasise a word or phrase.
Welcome Related Information Sources Information available for the products consists of: - This System Administration Guide - The Quick Start Guide - The Quick Install Sheets - The User Guide - The Xerox website www.xerox.
Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com If you still require assistance, call our experts at the Xerox Welcome Center, or contact the local representative. When telephoning please quote the machine serial number.
Welcome Safety Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product. The safety testing and performance of this product have been verified using XEROX materials only.
Never use supplies or cleaning materials for purposes other than those for which they were intended. Keep all supplies and materials out of reach of children. Do not use this product near water, wet locations, or outdoors. Do not place this product on an unstable cart, stand or table. The product may fall, causing personal injury or serious damage to the product Slots and Openings in the cabinet and in the back and sides of the product are provided for ventilation.
Welcome Safety Standards EUROPE This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: TUV Rheinland Standard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A11. USA/CANADA This XEROX product is certified by the following Agency using the Safety Standards listed. Agency: UNDERWRITERS LABORATORIES Standard: UL 60950 3rd Edition. Certification is based on reciprocity agreements, which include requirements for Canada.
Welcome Regulatory Information The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.
Welcome WARNING: In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment may have limited or special mitigation measures taken. WARNING: Shielded cables must be used with this equipment to maintain compliance with Council Directive 89/336/EEC. FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
The Electricity at Work Regulation 1989 came into force in England and Wales on 1 April 1990. This 1989 Regulation places a duty on all employers and self-employed persons to ensure the electrical system in their premises is constructed, maintained and operated in such a manner as to prevent, so far as reasonably practical, danger. This includes ensuring all electrical equipment connected to such electrical systems safely constructed, maintained and operated.
Welcome QUESTION: Is the XEROX equipment in my premises safe? ANSWER: All XEROX equipment supplied by XEROX Limited and their authorized distributors conforms to all relevant safety legislation and standards. However, like all electrical equipment, they have to be regularly serviced and maintained by competent persons. XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and maintained to exacting XEROX safety standards.
PLEASE NOTE: YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES. Please contact us if you have any queries regarding the information provided in this document.
Welcome Regulations - Europe Certification to 1999/5/EC Radio Equipment & Telecommunications Terminal Equipment Directive This Xerox product has been self-certified by Xerox for pan-European single terminal connection to the analogue public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.
Welcome Regulations - USA Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number o
Welcome The Ringer Equivalence Number (or REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local Telephone Company.
Welcome Regulations - Canada This product meets the applicable Industry Canada technical specifications. 'The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. The REN value may be found on the label located on the rear of the equipment.
Welcome Environmental Compliance Energy Star® XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR® program of the Environmental Protection Agency. As an ENERGY STAR® Partner, XEROX has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
2 Basic Network Installation Introduction This chapter explains how to make the basic settings to install the WorkCentre M20i on a network. The physical connection is Ethernet and the addressing protocols are provided by TCP/IP. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 2-2 ¾ Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 ¾ Basic TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . .
Basic Network Installation Information Checklist Before starting the basic network installation procedures, please ensure the following items are available or have been performed: Item By An existing operational network utilizing TCP/IP is required, these procedures are not designed to install a network. Customer A suitable network cable.
Basic Network Installation Ethernet Port The Ethernet port is the default interface used on the WorkCentre M20i. NOTE: The Ethernet port cannot be disabled. Ethernet Port Setup If the speed setting of the Ethernet port needs to be changed perform the following steps: 1 ¾ Connect the device to the network outlet or cable. 2 ¾ Press the [Machine Status] button. 3 ¾ Press or until System Admin Tools is displayed and press [Enter].
Basic Network Installation 5 ¾ Press or until Configure Network is displayed and press [Enter]. ¾ Press or until Ethernet is displayed and press [Enter]. 6 Config. Network [Ethernet] ¾ Press [Enter] to set the speed. Ethernet [Speed] 7 ¾ Press or to display the appropriate speed and press [Enter]. The choices are: Speed [Auto] Auto 10M Half 10M Full 100M Half 100M Full 8 Page 2-4 ¾ Setup the TCP/IP addresses (see “Basic TCP/IP Settings” on page 2-5).
Before the printer can be used on the network, the TCP/IP addresses need to be entered. These can be entered automatically using Dynamic Host Configuration Protocol (DHCP) or Bootstrap Protocol (BOOTP) or entered manually.
Basic Network Installation Enabling or Disabling TCP/IP At the WorkCentre M20i, perform these steps: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 4 5 ¾ Press or until Network Setup is displayed and press [Enter]. or until Configure Network is displayed and press [Enter].
Basic Network Installation 6 ¾ Press or until Setup is displayed and press [Enter]. ¾ To enable TCP/IP, press or TCP/IP [Setup] until Enable is displayed and press [Enter]. Otherwise display Disable and press [Enter].
Basic Network Installation Network Communication Setup Automatically setting TCP/IP Addresses At the WorkCentre M20i, perform these steps: 1 ¾ Ensure that the Ethernet Port has been configured (see “Ethernet Port” on page 2-3). 2 ¾ Press the [Machine Status] button. 3 ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter].
¾ Press or until TCP/IP is displayed and press [Enter]. You can use DHCP or BOOTP to automatically configure TCP/ IP on the machine. 7 Basic Network Installation 6 or until the required setting method is displayed and press [Enter]. Config Network [TCP/IP] ¾ Press TCP/IP [DHCP] After a short period of time, the network will allocate the required addresses. 8 Print a System Data sheet to check the addresses (see the User Guide for printing reports).
Basic Network Installation Manually setting TCP/IP Addresses At the WorkCentre M20i, perform these steps: HINT: Xerox CentreWare Internet Services can also be used to configure the WorkCentre M20i, refer to the Internet Services chapter for instructions. When manually making the TCP/IP settings, you will need to know the following information: ¾ The IP address. ¾ The subnet mask, if required. ¾ The Gateway address, if required ¾ The primary and Secondary DNS address, if required.
6 or until Configure Network is displayed and press [Enter]. Basic Network Installation 5 ¾ Press Network Setup [Config. Network] ¾ Press or until Manual is displayed and press [Enter]. Config Network [Manual] 7 ¾ For each address, press or until the required setting is displayed and press [Enter]. 8 ¾ Enter the address using the keyboard and press [Enter]. Press the period on the keyboard to insert the dot between each group. 9 Manual [IP Address] IP Address [xxx.xxx.xxx.
Basic Network Installation Workstation Setup To enable the workstation environment to communicate with the WorkCentre M20i perform the following steps: Page 2-12 1 ¾ At the client workstation, install print drivers and map to the printer (see Workstation Setup 2 ¾ Continue with Test Print on page 2-13. 4-3).
To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Open a document on a client workstation. 2 ¾ Select the WorkCentre M20i as the printer for sending documents to. 3 ¾ Print the document on the device and verify that it prints correctly.
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3 NetWare Introduction This chapter explains how to install the WorkCentre M20i on the various NetWare networks. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 3-2 ¾ NetWare Environments . . . . . . . . . . . . . . . . . . . . . 3-3 ¾ IPX Queue Based Printing. . . . . . . . . . . . . . . . . . . 3-4 ¾ IPX NDPS Printing. . . . . . . . . . . . . . . . . . . . . . . . 3-11 ¾ IP NDPS Printing . . . . . . . . . . . . . . . . . . . . . . . .
NetWare Information Checklist Before starting the NetWare installation procedures, please ensure the following items are available or have been performed: Item By An existing operational NetWare network is required, these procedures are not designed to install a NetWare network. Customer NetWare client, server and operating system software version 4.x, 5.x and 6.x. Customer Install the printer drivers on each workstation that will use the printer.
NetWare NetWare Environments The NetWare versions and protocols supported in this chapter are as follows: ¾ NetWare Versions supported: NetWare 4.x, 5.x and 6.x ¾ Network Protocols supported: IPX, IP (IP printing is supported via LPR/LPD only) The WorkCentre M20i settings which require configuring vary, depending on the NetWare version being used.
NetWare IPX Queue Based Printing Installation Options There are two main methods which can be used to complete the network installation for IPX environment. These are: ¾ Using Xerox CentreWare DP To use this method of installation, refer to page 3-5. ¾ Using NetWare Utilities This method requires use of the NetWare utilities for example NWADMIN to configure the network. The device will require configuring using the WorkCentre M20i user interface or CentreWare Internet Services.
NetWare Using Xerox CentreWare DP Installation Procedure There are four stages required to install the WorkCentre M20i on a NetWare network using Xerox CentreWare DP: ¾ Network Communication Setup This procedure will enable the WorkCentre M20i to communicate on the NetWare network. ¾ Xerox CentreWare DP Setup This procedure is used to complete the WorkCentre M20i installation using Xerox CentreWare DP.
NetWare 4 5 ¾ Press or until Network Setup is displayed and press [Enter]. System Admin Tools [Network Setup] ¾ Press or until Netware is displayed and press [Enter]. Network Setup [Netware] 6 ¾ Press or until the appropriate frametype is displayed and press [Enter]. Netware [Auto] The choices are: Auto Enable 802.3 Enable Ethernet 2 Enable 802.2 Enable 802.2 SNAP SAP Off 7 Page 3-6 ¾ Continue with CentreWare DP Setup on page 3-7.
Ensure that the Xerox CentreWare DP is installed on the client workstation. If needed, refer to the Xerox CentreWare DP User Guide for installation instructions. For more detailed instructions on setting up a network, access the electronic, context-sensitive Help from all Network Services and Admin Services screens and dialogue boxes. 1 ¾ Locate and launch Xerox CentreWare DP.
NetWare Using NetWare Utilities Installation Procedure There are three stages required to install the WorkCentre M20i on a NetWare network using NetWare utilities: ¾ Network Communication Setup This procedure will enable the WorkCentre M20i to communicate on the NetWare network. ¾ NetWare Setup This procedure is used to setup the network using NetWare utilities, for example NWADMIN. ¾ Test Print A print job should be submitted to ensure the WorkCentre M20i has been installed and configured correctly.
5 or until Network Setup is displayed and press [Enter]. NetWare 4 ¾ Press System Admin Tools [Network Setup] ¾ Press or until Netware is displayed and press [Enter]. Network Setup [Netware] 6 ¾ Press or until the appropriate frametype is displayed and press [Enter]. The choices are: Netware [Auto] Auto Enable 802.3 Enable Ethernet 2 Enable 802.2 Enable 802.2 SNAP SAP Off 7 ¾ Continue with NetWare Setup on page 3-10.
NetWare NetWare Setup ¾ Create and configure a print server, a printer and a print queue for the WorkCentre M20i using the appropriate Netware utility, PCONSOLE or NWADMIN for example. ¾ Record the following information for use during setup at the WorkCentre M20i: - NDS Tree (not Bindery): - NDS Context (not Bindery): - File Server (Bindery only): - Print Server Name: - Print Server Password: ¾ Install the print driver for on each workstation (see “Workstation Setup” on page 4-3).
NetWare IPX NDPS Printing ¾ Ensure server(s) and NDS are patched to the correct level. ¾ Ensure that NDPS 2.0 is installed. ¾ Ensure that the latest version of the Xerox NDPS Gateway is installed on the relevant server. ¾ Ensure that you have an NDS login with sufficient rights to create objects in the desired container. NDPS Printing to the WorkCentre M20i can use either IPX or IP. 1 WorkCentre M20i must be configured with a printer server name an appropriate Netware Utility, for example NWAdmin.
NetWare IP NDPS Printing ¾ Ensure server(s) and NDS are patched to the correct level. ¾ Ensure that NDPS 2.0 is installed. ¾ Ensure that the latest version of the Xerox NDPS Gateway is installed on the relevant server. ¾ Ensure that you have an NDS login with sufficient rights to create objects in the desired container. NDPS Printing to the WorkCentre M20i can use either IPX or IP. This uses LPR printing therefore the Line Printer Daemon must be configured. See “Enabling/Disabling LPR/LPD” on page 6-3.
NetWare Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Open a document on a client workstation. 2 ¾ Select the WorkCentre M20i as the printer for sending documents to. 3 ¾ Print the document on the device and verify that it prints correctly.
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4 Print Driver Installation for Networked Printers Introduction This chapter explains how to install the print drivers for networked printers. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 4-2 ¾ Workstation Setup . . . . . . . . . . . . . . . . . . . . . . . . .
Print Driver Installation for Networked Printers Information Checklist Before starting the Driver installation procedures, please ensure the following items are available or have been performed: Item By The printer has been installed on the network Customer WorkCentre M20i print drivers are available on CD. Xerox If problems are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for assistance.
This section includes the setup procedures for the various Windows workstation environments. 1 Locate and perform the workstation setup procedures for the workstation environment. Choose from: ¾ Windows XP (TCP/IP) (see 4-4). ¾ Windows 2000 Internet Printing Protocol (TCP/IP) (see 4-6). ¾ Windows NT V4.0/2000 (TCP/IP) (see 4-8). ¾ Windows 98/Millennium Edition (see 4-10). ¾ Windows XP (IPP) (see 4-11). ¾ Windows 2000 Internet Printing Protocol (IPP) (see 4-12). ¾ Apple Mac OSX with Rendezvous (see 4-13).
Print Driver Installation for Networked Printers Windows XP (TCP/IP) NOTE: Windows XP supports printing via TCP/IP as standard when TCP/IP is installed on a Windows XP Workstation. Use the Add Printer Wizard to add the WorkCentre M20i to the network. 1 ¾ Select [Start], select [Printers and Faxes]. 2 ¾ Select [Local Printer attached to this computer], uncheck the box labelled 3 ¾ Select [Create a new port] to display the Printer Ports dialog box.
NOTE: The driver will be found in the Drivers>Print folder on the CD in the appropriate PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation. Enter the Printer Name and select [Next]. 5 ¾ If you wish to share the printer over the network Select [Shared].
Print Driver Installation for Networked Printers Windows 2000 (TCP/IP) NOTE: Windows 2000 supports printing via TCP/IP as standard when TCP/IP is installed on a Windows 2000 Workstation. Use the Add Printer Wizard to add the WorkCentre M20i to the network. 1 ¾ Select [Start], select [Settings], and then select [Printers]. 2 ¾ Select [Local Printer], uncheck the box labelled [Automatically detect and install my 3 ¾ Select [Create a new port] to display the Printer Ports dialog box.
NOTE: The driver will be found in the Drivers>Print folder on the CD in the appropriate PCL or PostScript (PS) folder. For PostScript, you will need to choose the required language. The driver is identified by the file extension .inf. Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation. Enter the Printer Name and select [Next]. 5 ¾ If you wish to share the printer over the network Select [Shared].
Print Driver Installation for Networked Printers Windows NT V4.0 (TCP/IP) NOTE: TCP/IP Print Services must be installed and running on the workstation. Use the Add Printer Wizard to add the WorkCentre M20i to the network. 1 ¾ At the Windows NT workstation, select [Start], select [Settings], and then select [Control Panel]. Double-click on the [Network] icon and then select [Services]. Ensure that Microsoft TCP/IP Print Service is running and select [Start], select [Settings], and then select [Printers].
Select [Next], and select [Next] again and the WorkCentre M20i driver will be loaded onto the workstation. 5 ¾ Enter the Printer Name and select [Next]. Select [Shared], select all the Windows NT V4.0 choices for the operating systems that require access to the printer, and then select [Next]. A dialog box will be displayed with a message regarding the printing of a test page. Select [Finish] to accept the Yes choice. 6 ¾ Continue with Test Print on page 4-14.
Print Driver Installation for Networked Printers Windows 98/Me Page 4-10 1 ¾ Refer to the Xerox CentreWare documentation to install and setup the WorkCentre M20i 2 ¾ Continue with Test Print on page 4-14. Windows drivers on the workstation. Once the drivers are installed, connect a driver to the WorkCentre M20i on the network.
NOTE: Windows XP supports printing via IPP as standard when TCP/IP is installed on a Windows XP Workstation. Use the Add Printer Wizard to add the WorkCentre M20i to the network. 1 ¾ Select [Start], select [Settings], and then select [Printers and Faxes]. 2 ¾ Verify that the [Network Printer] is selected and click [Next]. 3 ¾ Select [Connect to a printer on the Internet or on a home or office network]. Double-click on the [Add Printer] icon to display the Add Printer Wizard.
Print Driver Installation for Networked Printers Windows 2000 (Internet Printing Protocol) NOTE: Windows 2000 supports printing via IPP as standard when TCP/IP is installed on a Windows 2000 Workstation. Use the Add Printer Wizard to add the WorkCentre M20i to the network. 1 ¾ Select [Start], select [Settings], and then select [Printers]. 2 ¾ Verify that the [Network Printer] is selected and click [Next]. 3 ¾ Select [Connect to a printer on the Internet or on your intranet].
1 ¾ Ensure that LPR/LPD has to be enabled on the WorkCentre M20i. 2 ¾ Choose Print Center and click the [Add] button. 3 ¾ Choose Rendezvous from the drop-down list. 4 ¾ Choose the WorkCentre M20i 5 ¾ Choose Xerox from the Printer Model list. 6 ¾ Choose Xerox WC M20 Series PS as the printer driver. 7 ¾ Click the [Add] button. 8 ¾ Continue with Test Print on page 5-9. Print Driver Installation for Networked Printers Apple Mac OSX with Rendezvous All IP printers on the subnet will be listed.
Print Driver Installation for Networked Printers Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Page 4-14 1 ¾ Open a document on a client workstation. 2 ¾ Select the WorkCentre M20i as the printer for sending documents to. 3 ¾ Print the document on the device and verify that it prints correctly.
5 AppleTalk Introduction This chapter explains how to install the WorkCentre M20i on an AppleTalk network. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 5-2 ¾ AppleTalk Installation . . . . . . . . . . . . . . . . . . . . . . . 5-3 ¾ Printer Driver Installation (Mac OS 8x,9x only) . . . 5-5 ¾ Printer Driver Installation (Mac OSX only) . . . . . . . 5-7 ¾ Test Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AppleTalk Information Checklist Before starting the AppleTalk installation procedures, please ensure the following items are available or have been performed: Item By An existing operational AppleTalk network with Macintosh workstation computers equipped with Ethernet network interface cards are required. These procedures are not designed to install an AppleTalk network. Customer Macintosh System version 8.x. / 9.
AppleTalk AppleTalk Installation Installation Procedure There are two stages required to install the WorkCentre M20i on an AppleTalk network: ¾ Network Communication Setup This requires the WorkCentre M20i to be setup for AppleTalk. ¾ Print Driver Installation ¾ Test Print A test print should be submitted to ensure the WorkCentre M20i has been installed and configured correctly. Network Communication Setup This procedure is used to setup the network communication parameters of the WorkCentre M20i.
AppleTalk 4 5 ¾ Press or until Network Setup is displayed and press [Enter]. or until Configure Network is displayed and press [Enter]. ¾ Press ¾ Press or until Ethertalk is displayed and press [Enter]. 6 System Admin Tools [Network Setup] Config. Network [Ethertalk] ¾ To enable or disable Ethertalk, press or until the desired setting, [On] or [Off] is displayed and press [Enter].
This section describes how to install the Adobe printer driver and how to set the printer driver for this machine. There are two steps to install the printer driver. Firstly, use the installer enclosed in the CD-ROM to install the printer to the Macintosh. Then, configure the printer driver according to the printer used. Installation Procedure This section describes the procedures for installing the Apple printer driver. 1 ¾ Insert the driver CD-ROM in the CD-ROM drive. 2 ¾ Double-click the icon.
AppleTalk Setting the Printer Driver (Mac OS 8x,9x only) When you finish installing the printer driver, set the PostScript Printer Description (PPD) file for this machine to the printer driver. The printer driver controls the functions of this machine based on the information in the PPD file. 1 ¾ Make sure that the printer is on and that Ethertalk has been enabled (see “Network 2 ¾ On the Apple menu select [Chooser], select the Laser Writer 8. 3 ¾ Ensure that Appletalk is set to Active.
AppleTalk Printer Driver Installation (Mac OSX only) This section describes how to install the printer driver for the Mac OSX using the Appletalk protocol. Installation Procedure This section describes the procedures for installing the Apple printer driver. 1 ¾ Choose Print Center and click the [Add] button. 2 ¾ Choose Appletalk from the drop-down list. 3 ¾ Choose the WorkCentre M20i 4 ¾ Choose Xerox from the Printer Model list. 5 ¾ Choose Xerox WC M20 Series PS as the printer driver.
AppleTalk Setting the Printer Driver (Mac OSX only) When you finish installing the printer driver, set the PostScript Printer Description (PPD) file for this machine to the printer driver. The printer driver controls the functions of this machine based on the information in the PPD file. Page 5-8 1 ¾ Make sure that the printer is on and that Ethertalk has been enabled (see “Network 2 ¾ On the Apple menu select [Mac Print Utility]. 3 ¾ Select [Appletalk]. 4 ¾ Choose the WorkCentre M20i driver.
AppleTalk Test Print To ensure the WorkCentre M20i has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Open a document on a client workstation. 2 ¾ Select the WorkCentre M20i as the printer for sending documents to. 3 ¾ Print the document on the device and verify that it prints correctly.
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6 Advanced TCP/IP Setup Introduction This chapter explains how to change TCP/IP settings for your specific network requirements. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 6-2 ¾ Enabling/Disabling LPR/LPD. . . . . . . . . . . . . . . . . 6-3 ¾ Enabling/Disabling Raw Printing . . . . . . . . . . . . . . 6-5 ¾ Enabling/Disabling HTTP . . . . . . . . . . . . . . . . . . .
Advanced TCP/IP Setup Information Checklist Before starting the TCP/IP installation procedures, please ensure the following items are available or have been performed: Item By An existing operational network utilizing TCP/IP is required, these procedures are not designed to install a network. Customer Test the WorkCentre M20i to ensure it is installed fully and functioning correctly. Customer WorkCentre M20i print and fax drivers.
This procedure is used to enable or disable Line Printer Remote/Line Printer Daemon (LPR/ LPD) port on the WorkCentre M20i. Once the port is enabled, you can change the LPR port number. To enable the LPR/LPD port, at the WorkCentre M20i, perform these steps: 1 ¾ Ensure that the basic TCP/IP settings have been made (see “Basic TCP/IP Settings” on 2 ¾ Press the [Machine Status] button. 3 page 2-5). ¾ Press or until System Admin Tools is displayed and press [Enter].
Advanced TCP/IP Setup 6 ¾ Press or until TCP/IP is displayed and press [Enter]. Config Network [TCP/IP] 7 ¾ Press or until Manual is displayed and press [Enter]. TCP/IP [Manual] 8 ¾ Press or until LPD/LPD is displayed and press [Enter]. Manual [LPD/LPD] 9 ¾ To enable or disable LPD/LPD, press or until the desired setting, [Enable] or [Disable] is displayed, enter the port number using the keyboard and press [Enter].
This procedure is used to enable or disable the Raw Printing port on the WorkCentre M20i. Once the port is enabled, you can change the Raw Printing port number. NOTE: While you can change the port number at which the WorkCentre M20i will accept RAW print jobs, it is recommended that you use the default port, 9100.
Advanced TCP/IP Setup 5 6 ¾ Press or until Configure Network is displayed and press [Enter]. Network Setup [Config. Network] ¾ Press or until TCP/IP is displayed and press [Enter]. Config Network [TCP/IP] 7 ¾ Press or until Manual is displayed and press [Enter]. TCP/IP [Manual] 8 Page 6-6 ¾ Press or until Raw Printing is displayed and press [Enter].
Advanced TCP/IP Setup 9 ¾ To enable or disable Raw Printing, press or until the desired setting, [Enable] or [Disable] is displayed, enter the port number using the keyboard and press [Enter].
Advanced TCP/IP Setup Enabling/Disabling HTTP This procedure is used to enable or disable Hypertext Transfer Protocol (HTTP) on the WorkCentre M20i. To enable HTTP, at the WorkCentre M20i, perform these steps: 1 ¾ Ensure that the basic TCP/IP settings have been made (see “Basic TCP/IP Settings” on 2 ¾ Press the [Machine Status] button. 3 page 2-5). ¾ Press or until System Admin Tools is displayed and press [Enter].
Advanced TCP/IP Setup 6 ¾ Press or until TCP/IP is displayed and press [Enter]. Config Network [TCP/IP] 7 ¾ Press or until Manual is displayed and press [Enter]. TCP/IP [Manual] 8 ¾ Press or until HTTP is displayed and press [Enter]. Manual [HTTP] 9 ¾ To enable or disable HTTP, press or until the desired setting, [Enable] or [Disable] is displayed and press [Enter].
Advanced TCP/IP Setup Page 6-10 Xerox WorkCentre M20i System Administration Guide
7 Network Installation Using Internet Services Introduction This chapter explains how to enable and use the Internet Services to install the WorkCentre M20i on the network. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 7-2 ¾ Using CentreWare Internet Services . . . . . . . . . . . 7-3 ¾ Enabling Internet Services. . . . . . . . . . . . . . . . . . . 7-5 ¾ Configuring the Network . . . . . . . . . . . . . . . . . . . .
Network Installation Using Internet Services Information Checklist Before starting the procedure for enabling the Internet Services feature, please ensure the following items are available or have been performed: Item By An existing operational workstation with TCP/IP Internet or Intranet accessibility is required. These procedures are not intended to install the TCP/IP stack itself.
Introduction CentreWare Internet Services uses the embedded HTTP Server on the WorkCentre M20i to allow communication with the WorkCentre M20i if you have a Web Browser with access to the Internet or Intranet. By entering the IP Address of the WorkCentre M20i as the URL (Universal Resource Locator) in the Browser, direct access to the WorkCentre M20i is available. NOTE: Microsoft Internet Explorer version 4.x or later should be used. Other browsers may work, but could produce unexpected results.
Network Installation Using Internet Services Network Communication Setup Network Communication Setup requires that the WorkCentre M20i is connected to the network and that the TCP/IP address settings are made (see “Basic TCP/IP Settings” on page 2-5) Make sure that these procedures have been carried out.
1 ¾ At a client workstation on the network, launch the Internet Browser. 2 ¾ Access CentreWare Internet Services. 3 ¾ In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.
Network Installation Using Internet Services Configuring the Network CentreWare Internet Services provides an alternative method of configuring the device settings in order to successfully complete installation on a network. Instructions are provided for configuring the device for the following network environments.
Use these instructions to set the rated speed for Ethernet using CentreWare Internet Services: To complete the installation of the WorkCentre M20i, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5).
Network Installation Using Internet Services AppleTalk Use these instructions to install the WorkCentre M20i on an AppleTalk network using CentreWare Internet Services. Installation Procedure There are two stages required to install the device on an AppleTalk network using CentreWare Internet Services: ¾ Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the device.
8 ¾ Select the [Status] tab and then select [Reset Network Controller] to enable the 9 ¾ Continue with Test Print. selections to take effect. Xerox WorkCentre M20i System Administration Guide Page 7-9 Network Installation Using Internet Services NOTE: Click the [Undo] button to cancel any changes made and return to the previous values.
Network Installation Using Internet Services Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Page 7-10 1 ¾ Open a document on a client workstation. 2 ¾ Select the WorkCentre M20i in the Chooser as the printer to which the selected document 3 ¾ Print the document on the device and verify that it prints correctly.
Use these instructions to install WorkCentre M20i on a NetWare network using CentreWare Internet Services. Installation Procedure There are three stages required to install the WorkCentre M20i on a NetWare network using CentreWare Internet Services: ¾ PCONSOLE or NWADMIN Setup This procedure is used to setup the network using NetWare’s PCONSOLE or NWADMIN utility. ¾ Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the WorkCentre M20i.
Network Installation Using Internet Services 6 ¾ Obtain and record the following information from the setup just completed. This information is needed to configure the device with CentreWare Internet Services: File Server Name Print Server Name Print Server Password Frame Type 7 ¾ Continue with Configure the WorkCentre M20i.
7 ¾ Enable the [Service Advertising Protocol (SAP)]. 8 ¾ Enter the [Primary File Server] name, if using Bindery. 9 ¾ Click the [Apply] button to implement any changes. NOTE: Click the [Undo] button to cancel any changes made and return to the previous values. 10 ¾ Select the [Status] tab and then select [Reset Network Controller] to enable the 11 ¾ Continue with Test Print. selections to take effect.
Network Installation Using Internet Services TCP/IP Use these instructions to install the device on a TCP/IP network using CentreWare Internet Services. Installation Procedure There are two stages required to install the device on a TCP/IP network using CentreWare Internet Services: ¾ Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the device.
Enter the [IP Address]. Enter the [Subnet Mask]. Enter the [Gateway Address]. 6 ¾ Check the DNS Settings details and if necessary enter the correct information required. 7 ¾ Scroll down the screen and check the SLP Configuration details and if necessary enter 8 ¾ Click the [Apply] button to implement any changes. 9 ¾ Select the [Status] tab and then select [Reset Network Controller] to enable the 10 the correct information required.
Network Installation Using Internet Services Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: Page 7-16 1 ¾ Open a document on a client workstation. 2 ¾ Select the device as the printer to which the selected document will be sent. 3 ¾ Print the document on the device and verify that it prints correctly.
Use these instructions to configure the Simple Network Management Protocol (SNMP) using CentreWare Internet Services. Configure SNMP To configure SNMP, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5).
Network Installation Using Internet Services NOTE: Click the [Undo] button to cancel any changes made and return to the previous values. 6 ¾ You can Add or Edit a Trap Destination Address by making the following selections and settings in the Trap Destination Addresses section of the frame: Click the [Add] button or the [Edit] button to add a new address or amend an existing address. In the IP Address Destination section, enter or amend the IP Address and UDP Port Number.
Use these instructions to configure the Simple Service Discovery Protocol (SSDP) using CentreWare Internet Services. Configure SSDP To configure SSDP, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5).
Network Installation Using Internet Services LPR/LPD Use these instructions to enable or disable LPR/LPD using CentreWare Internet Services. Installation Procedure There are two stages required to install the device on a LPR/LPD network using CentreWare Internet Services: ¾ Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the device. ¾ Test Print A print job should be submitted to ensure the device has been installed and configured correctly.
7 ¾ Select the [Status] tab and then select [Reset Network Controller] to enable the 8 ¾ Using the procedure located in the Xerox CentreWare documentation, install the driver for 9 ¾ Continue with Test Print. selections to take effect. the workstation. Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Open a document on a client workstation.
Network Installation Using Internet Services Raw TCP/IP Printing Use these instructions to enable or disable Raw Printing using CentreWare Internet Services. Installation Procedure There are two stages required to install the device on an Raw TCP/IP printing network using CentreWare Internet Services: ¾ Configure the WorkCentre M20i This procedure explains how to use CentreWare Internet Services to configure the device.
7 ¾ Continue with Test Print. selections to take effect. Test Print To ensure the device has been installed on the network correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Open a document on a client workstation. 2 ¾ Select the device as the printer to which the selected document will be sent. 3 ¾ Print the document on the device and verify that it prints correctly.
Network Installation Using Internet Services IPP Use these instructions to setup IPP using CentreWare Internet Services. NOTE: The HTTP settings for the device will have been setup when completing the Enabling CentreWare Internet Services section. To complete the installation of the device, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5).
To ensure Internet Services has been setup correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Create a print-ready PostScript, PCL, or ASCII text file and save it on a client workstation. 2 ¾ From a workstation that is connected to the Internet or an Intranet, use a Browser to 3 ¾ In the URL field, enter the IP Address of the WorkCentre M20i. access the WorkCentre M20i embedded HTTP Server Home Page. Example: If the IP Address is 192.168.100.
Network Installation Using Internet Services HTTP Use these instructions to setup HTTP using CentreWare Internet Services. NOTE: The HTTP settings for the device will have been setup when completing the Enabling CentreWare Internet Services section. To complete the installation of the device, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 7-5).
To ensure Internet Services has been setup correctly a test print should be submitted from a client workstation. Perform the following steps: 1 ¾ Create a print-ready PostScript, PCL, or ASCII text file and save it on a client workstation. 2 ¾ From a workstation that is connected to the Internet or an Intranet, use a Browser to 3 ¾ In the URL field, enter the IP Address of the WorkCentre M20i. access the WorkCentre M20i embedded HTTP Server Home Page. Example: If the IP Address is 192.168.100.
Network Installation Using Internet Services Page 7-28 Xerox WorkCentre M20i System Administration Guide
8 Local Connection Introduction This chapter explains how to install the workstation drivers for local connection of the WorkCentre M20i. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 8-2 ¾ Installation Procedure . . . . . . . . . . . . . . . . . . . . . .
Local Connection Information Checklist Before starting the installation procedures, please ensure the following items are available or have been performed: Item By IEEE 1284C Parallel Port Cable Customer USB cable Xerox Test the WorkCentre M20i Copier/Fax to ensure it is installed fully and functioning correctly. Customer WorkCentre M20i drivers. Xerox NOTE: The installation procedures will install the WorkCentre M20i on the host workstation.
There are four drivers provided, PCL5, PostScript, Twain and ControlCentre. The installation procedure is the same for all of them. You can install many of the drivers that you require at the same time. NOTE: The drivers will be installed to the local port. For network connections, it is recommended that you use the instructions relevant to the specific network requirements. The WorkCentre M20i can be connected directly to the parallel port or USB of a host workstation.
Local Connection Driver Installation Before printing, scanning or using ControlCentre through the parallel port or the USB port connected between the workstation and the WorkCentre M20i, you will need to install a driver. The procedure will install the driver and configure it for the local port. To install the driver on the workstation. Page 8-4 1 ¾ Insert the Driver CD into the CD drive. 2 ¾ Choose the language for the installation and click [Continue].
3 Local Connection The driver screen is displayed. ¾ Check the printer driver box that you want to install, PostScript or PCL, and click [Continue]. NOTE: You can choose to install as many drivers as you want by checking the appropriate boxes. The selection will be confirmed.
Local Connection 4 ¾ Click [Continue] to confirm your choice and install the driver. The installation will continue by transferring a number of files. NOTE: If you chose to install multiple drivers, the installation process will be repeated for each driver. Page 8-6 5 ¾ Click [Finish] to complete the installation. 6 ¾ Switch off the printer and connect the Parallel or USB cable between the workstation and 7 ¾ Switch on the printer. 8 ¾ Continue with Workstation Setup. the printer.
Local Connection Workstation Setup You will need to configure the printer drivers. 1 ¾ Choose Printers and Faxes from Control Panel. The location of this window will vary according to the operating system: from the Start>Settings menu or directly from the Start menu. The Printers and Faxes window will be displayed. NOTE: This window will have a different appearance according to the operating system of the workstation. The window displayed is from a Windows XP operating system.
Local Connection A properties window will be displayed. NOTE: This window will have a different appearance according to the operating system of the workstation and the type of driver installed. The window displayed is from a Windows XP operating system. 3 Page 8-8 ¾ Click on the Ports tab.
4 Local Connection The Ports tab will be displayed. ¾ Check the box appropriate to the connection. For a parallel connection, check LPT1, LPT2 or LPT3 depending on the configuration of the workstation. This is usually LPT1. For a USB connection, check the USB box. 5 ¾ Click OK. 6 ¾ Continue with Test Print or Scan.
Local Connection Test Print or Scan To ensure the WorkCentre M20i has been installed correctly a test print or scan should be submitted from the workstation. Test Print Perform the following steps: 1 ¾ Open a document on the workstation. 2 ¾ Select the WorkCentre M20i as the printer to which the document will be sent. 3 ¾ Print the selected document on the device and verify that it prints correctly. 4 ¾ The installation process is now complete.
9 Scan to Email Introduction This chapter explains how to setup and enable the Email feature of WorkCentre M20i. The following information is provided: ¾ Email Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . . 9-3 ¾ Configuring SMTP . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 ¾ Configuring Email Settings . . . . . . . . . . . . . . . . . 9-13 ¾ LDAP Directory Setup (Internal Address Book). .
Scan to Email Email Overview By combining the power of the WorkCentre M20i and CentreWare Internet Services, Xerox provides an Email solution for all Email users. After the Xerox WorkCentre M20i is installed, the Email feature allows users to scan an original document, convert the scanned document to an electronic format and then send that information to one or more Email address destinations.
These instructions for configuring Scan-to-Email at the WorkCentre M20i. Configuration can also be performed using Xerox CentreWare (Refer to “Network Installation Using Internet Services” on page 7-1). Before starting the installation procedures, please ensure the following items are available or have been performed: Item By Ensure that the network has a fully functioning SMTP Mail Server. Customer It is recommended that the network has a fully functioning LDAP Server.
Scan to Email Configuring SMTP This section describes how to configure the Simple Mail Transfer Protocol used by the WorkCentre M20i for scan to Email. The settings are: ¾ SMTP IP Address - see page 9-5. ¾ Maximum Mail Size - see page 9-6. ¾ User Authentication - see page 9-7. NOTE: All configurations for SMTP can be setup using CentreWare Internet Services but not all settings can be setup at the machine. Refer to “Email Setup using Internet Services” on page 9-20.
Scan to Email SMTP IP Address This feature allows you set the IP address of the SMTP server. To enter the SMTP IP address: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter]. ¾ Press or until SMTP Server Setup is displayed and press [Enter].
Scan to Email Maximum Mail Size This feature allows you set the maximum size of mail that can be transmitted. To enter the maximum mail size: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
Scan to Email Authentication This feature allows you enable authentication. Configuring Authentication If a user has successfully logged into a device with Authentication enabled the WorkCentre M20i will match the user’s login name to their Email address. The user’s Email address will then be used to populate the “From” Email address field. This enables recipients of Email jobs to identify the originator of the Email job.
Scan to Email 4 ¾ Press or until User Auth is displayed and press [Enter]. Auth User Setup [User Auth] 5 Page 9-8 ¾ If you want to enable User Authentication, press or until Enable is displayed and press [Enter]. Otherwise choose Disable and press [Enter].
Scan to Email Add Authenticated Users This feature allows you to add authenticated users from the WorkCentre M20i. To add authenticated users: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
Scan to Email 4 ¾ Press or until Add Auth Users is displayed and press [Enter]. ¾ Enter the appropriate information Auth User Setup [Add Auth Users] using the keyboard pressing [Enter] between each entry. The information required is: Name - the Name of the sender that will appear in the email. Login ID - the User ID used to access Email - try to keep this short and simple so that the you do not have to enter too many characters. User password - the password used to access Email.
Scan to Email Delete Authenticated Users This feature allows you to delete authenticated users from the WorkCentre M20i. To delete authenticated users: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
Scan to Email 5 ¾ To delete the Authenticated User, press or until Yes is displayed and press [Enter]. Otherwise, press or until No is displayed and press [Enter]. Delete [Yes] ¾ Repeat this for each user that you want to delete then press the [Menu/Exit] button.
Scan to Email Configuring Email Settings This section describes how to configure or set the following Email features: ¾ Default Subject text - see page 9-14. ¾ Default From address - see page 9-15. ¾ Guest User Access - see page 9-16. ¾ Auto Send to Self - see page 9-17. ¾ Email Setup using Internet Services - see page 9-20. ¾ Email forwarding - see page 9-27.
Scan to Email Default Subject This feature allows you to automatically enter information into the Subject field of the Email. To enter a default subject: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
This feature allows you to automatically enter information into the From field of the Email. NOTE: The Default From has to contain a valid Email address. To enter a default from: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
Scan to Email Guest User Access This feature allows you to permit a guest user to send an Email. NOTE: For this feature to be enabled a valid Default From address has to have been entered and Authentication has to have been enabled. To enter a guest user: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter].
Scan to Email Auto Send to Self This feature allows you to send a copy of the Email to yourself. To set auto send to self: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter]. ¾ Press or until Auto Send to Self is displayed and press [Enter].
Scan to Email LDAP Directory Setup (Internal Address Book) This section describes how to configure the Lightweight Directory Application Protocol. All configurations for LDAP can be setup using CentreWare Internet Services the only setting that can be made at the machine is Primary LDAP IP Address - see page 9-19. Refer to “Email Setup using Internet Services” on page 9-20. NOTE: Configuration of the LDAP directory settings requires the network to support LDAP services.
Scan to Email Primary LDAP IP Address This feature allows you set the primary IP address for LDAP. NOTE: The default Port is the industry standard 389. To enter the LDAP IP address: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Email Setup is displayed and press [Enter].
Scan to Email Email Setup using Internet Services Enabling Internet Services 1 ¾ At a client workstation on the network, launch the Internet Browser. 2 ¾ Access CentreWare Internet Services. 3 ¾ In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.
Use these instructions to configure the Light Weight Directory Access Protocol (LDAP) using CentreWare Internet Services. Configure LDAP To configure LDAP, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20).
Scan to Email SMTP Server Use these instructions to configure the Simple Mail Transfer Protocol (SMTP) using CentreWare Internet Services. Configure SMTP To configure SMTP, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20).
Scan to Email Email Setup Use these instructions to configure how Email is handled in the WorkCentre M20i. Configure Email To configure Email, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the Services folder in the Properties frame, and 4 ¾ Select [Email Setup] and check the details are correct.
Scan to Email User Authentication Use these instructions to enable and configure User Authentication and to enable a Guest Account. Configure User Authentication To configure User Authentication, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20).
Scan to Email Local Address Book Use these instructions to create a local address book. Creating a Local Address Book To create a local address book, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20).
Scan to Email Group Address Book Use these instructions to create a group address book. Creating a Group Address Book To create a group address book, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 9-20).
This feature sets up the forwarding details for Email. This can be set for received and or transmitted Emails and can also print a copy at the WorkCentre M20i. To configure Email forwarding: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter].
Scan to Email 4 ¾ Press or until the required forwarding condition is displayed and press [Enter]. Email [All] The choices are: Off - don’t forward RX - forward received TX - forward transmitted All - forward RX and TX ¾ Enter the Email address to receive the forwarded mail and press [Enter]. 5 ¾ ¾ Enter the From Email address and press [Enter]. ¾ Enter the To Email address and From: press [Enter].
Scan to Email 8 ¾ If you want to delete the assigned recipient of the forwarded Emails, press or until Yes is displayed and press [Enter]. Otherwise, choose No and press [Enter].
Scan to Email Test Email Transmission To ensure Email has be setup successfully, perform the following steps: Refer to the User Guide for full details of sending Emails. 1 ¾ Place a document in the Document Feeder, or on the Document Glass. 2 ¾ Select the [Email] key and set any features required. 3 ¾ Follow the instructions on the display. 4 ¾ Press the [Start] button to scan the original. If you loaded an original on the Document Glass, you will be asked if you want to scan another page.
10 Fax Introduction This chapter explains how to setup Fax Forwarding and Mailboxes. The following information is provided: ¾ Information Checklist . . . . . . . . . . . . . . . . . . . . . . 10-2 ¾ Fax Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 ¾ Mailbox Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 ¾ Fax Setup using Internet Services. . . . . . . . . . . . 10-8 ¾ Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fax Information Checklist Before starting the installation procedures, please ensure the following items are available or have been performed: Configuration can also be performed using Xerox CentreWare (Refer to “Network Installation Using Internet Services” on page 7-1). Item By Ensure the WorkCentre M20i is fully functioning prior to installation. Customer Ensure that the WorkCentre M20i is connected to the telephone line.
Fax Fax Forwarding This feature sets up the forwarding details for faxes. This can be set for received and or transmitted faxes and can also print a copy at the WorkCentre M20i. To configure fax forwarding: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter].
Fax 4 ¾ Press or until the required forwarding condition is displayed and press [Enter]. The choices are: Fax [All] Off - don’t forward RX - forward received TX - forward transmitted All - forward RX and TX ¾ Enter the fax number to receive the forwarded fax and press [Enter]. 5 ¾ ¾ If you want to forward the Fax to another number, press or Yes is displayed and press [Enter]. Otherwise, choose No and press [Enter].
Fax Mailbox Setup This feature sets up the forwarding details for faxes. This can be set for received and or transmitted faxes and can also print a copy at the WorkCentre M20i. Create a Mailbox To create a mailbox: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter].
Fax 5 ¾ Press or until the required Mailbox Type is displayed and press [Enter]. The choices are: Create [Set_Conf_Mbx] Confidential Bulletin 6 ¾ Press or until Enter Box No is displayed and press [Enter]. ¾ Enter the Mailbox number and press [Enter]. 7 Set_Conf_Mbx [Enter Box No] ¾ If you want to passcode protect press or until Security is displayed and press [Enter]. ¾ Press or until Yes is displayed and press [Enter].
Fax Delete a Mailbox To delete a mailbox: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Mailbox Setup is displayed and press [Enter]. ¾ Press or until Mailbox is displayed and press [Enter].
Fax Fax Setup using Internet Services Enabling Internet Services 1 ¾ At a client workstation on the network, launch the Internet Browser. 2 ¾ Access CentreWare Internet Services. 3 ¾ In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.
Fax Fax General Setup Use these instructions to set up fax using CentreWare Internet Services. 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 10-8). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the Services folder in the Properties frame, and 4 ¾ Select [General] and check the details are correct.
Fax Fax Phone Book Setup Use these instructions to set up the fax phonebook fax using CentreWare Internet Services. 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 10-8). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the Services folder in the Properties frame, and 4 ¾ Select [Phone Book] and check the details are correct.
Fax Testing To ensure Server Fax has be setup successfully, perform the following steps: Refer to the User Guide for full details of sending Faxes. 1 ¾ Place a document in the Document Feeder, or on the Document Glass. 2 ¾ Select the [Fax] key and set any features required. 3 ¾ Follow the instructions on the display. 4 ¾ Press the [Start] button to scan the original. If you loaded an original on the Document Glass, you will be asked if you want to scan another page.
Fax Page 10-12 Xerox WorkCentre M20i System Administration Guide
11 Administration Tools Introduction This chapter explains how to configure or use the various administration tools found in the WorkCentre M20i. The following information is provided: ¾ Department Codes . . . . . . . . . . . . . . . . . . . . . . . 11-2 ¾ Passcode Protection . . . . . . . . . . . . . . . . . . . . . . 11-9 ¾ Network Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 11-11 ¾ Clear Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13 ¾ Maintenance Tools. . . . .
Administration Tools Department Codes Department Codes allow the Administrator to restrict usage record usage data for specified departments. Creating Departments To set up departments: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Department is displayed and press [Enter].
Administration Tools 4 ¾ Press or until Set is displayed and press [Enter]. ¾ Enter a number to identify the department and press [Enter]. Department [Set] ¾ Enter a name to identify the department and press [Enter]. ¾ Enter the passcode for that department and press [Enter]. ¾ Continue to add departments as required.
Administration Tools Printing Department Data This setting is used to print two reports, Department Code report and a Department Journal. To print department data: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Department is displayed and press [Enter].
This setting is used to enable or disable Department Mode and to clear Department data and codes. To manage departments: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Department is displayed and press [Enter]. ¾ Enter the master access code.
Administration Tools 5 ¾ Press or until Department Mode is displayed and press [Enter]. Management [Department Mode] ¾ To enable Department Mode, press or until On is displayed and press [Enter]. Otherwise display Off and press [Enter]. 6 ¾ Press or until Clear Department is displayed and press [Enter]. ¾ To clear the Journal, press or Management [Clear Department] until Journal is displayed and press [Enter]. ¾ To remove a Department Code, press or until Code is displayed and press [Enter].
Administration Tools Changing the Master Code To change the Master Code: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Department is displayed and press [Enter]. ¾ Enter the master access code.
Administration Tools 5 ¾ To change the Master Code, press or until Change is displayed and press [Enter]. Enter the new Master Code Change M Code [Change] ¾ To remove the Master Code, press or until Delete is displayed and press [Enter].
System Administration functions can be restricted to individual users by requiring that a passcode be entered before access to the functions can be granted. Enable Passcode Protection To enable passcode protection: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter].
Administration Tools Change the Passcode This procedure is used to change an existing passcode or to enter a passcode after Passcode Protect has been enabled. To change the passcode: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools have System Admin Tools [Passcode Protect] been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Change Passcode is displayed and press [Enter].
Administration Tools Network Tools Three tools are provided for the network: ¾ Reset NIC - resets the network card after changes have been implemented. ¾ Factory Defaults- restores all settings to their factory state. ¾ Print System Data - provides you with a hard copy of the network settings. Reset NIC To reset the network card: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter].
Administration Tools Set Factory Defaults To reset the factory defaults: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 4 Page 11-12 ¾ Press or until Network Setup is displayed and press [Enter]. or until Factory Default is displayed and press [Enter].
This tool is provided to let you clear the data from selected areas of memory. For FAx, you can clear the phonebook and both receive and transmit history data; for email, you can clear address book and transmit data; and you can clear the system data. To clear memory: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter].
Administration Tools Maintenance Tools A number of maintenance tools are provided. These tools can also be accessed using Xerox CentreWare. The tools are: ¾ Serial Number - displays the serial number of the WorkCentre M20i - page 11-15. ¾ Notify Toner Low - sends an email to you when the toner is low - page 11-16. The Email address is entered using Xerox CentreWare Internet Services (see “Setting Alert Notifications” on page 11-25). ¾ New Drum - used to reset the drum usage after replacement - page 11-17.
Administration Tools Check the Serial Number To check the serial number of the WorkCentre M20i. 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Maintenance is displayed and press [Enter]. ¾ Press or until Serial Number is displayed and press [Enter].
Administration Tools Notify Toner Low This will be used to notify a specified email address when the toner is running low in order to send a fax to order a new supply automatically. To notify a low toner situation: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter].
Administration Tools New Drum This function is used to reset the drum counter after a drum has been replaced. To set the new drum: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until New Drum is displayed and press [Enter].
Administration Tools Clean Drum 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Clean Drum is displayed and press [Enter]. The WorkCentre M20i will print a special cleaning page.
Billing can display the contents of a number of counters used in the WorkCentre M20i. These counters are: ¾ Total Impressions - the total number of prints produced by the machine. ¾ Toner Impressions - the number of prints produced by the toner. ¾ Drum Impressions - the number of prints produced by the drum. ¾ DADF Scan Page - the number of originals scanned from the DADF. ¾ Platen Scan Page - the number of originals scanned from the document glass.
Administration Tools Maintenance using Internet Services Enabling Internet Services 1 ¾ At a client workstation on the network, launch the Internet Browser. 2 ¾ Access CentreWare Internet Services. 3 ¾ In the URL field, enter http:// followed by the IP Address of the WorkCentre M20i. Then select the [Enter] key. Example: If the IP Address is 192.168.100.100, enter the following in the URL field: http://192.168.100.
Use these instructions to check the status of the WorkCentre M20i, the paper trays and consumables. To check the status, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select [General] to view the status of the WorkCentre M20i. [Status] tab.
Administration Tools Printing Reports Use these instructions to print the printer’s reports or to send a test print file to the WorkCentre M20i. To print reports, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Click the appropriate [Print] button to print: [Print] tab.
Use these instructions to change the printer’s name and location. To define the printer, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Enter the [Machine Name], but only if necessary. 4 ¾ Enter the [Machine Location], if required. 5 ¾ Click the [Apply] button to implement any changes.
Administration Tools Checking Configurations Use these instructions to check the configuration settings of the WorkCentre M20i. To check the configuration, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the General Setup folder in the Properties frame.
Use these instructions to an Email alert notification to be sent for specified alerts. To set alert notifications, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the General Setup folder in the Properties frame. 4 ¾ In the Properties frame, within the General Setup folder, select [Alert Notification].
Administration Tools Checking Billing and Counters Use these instructions to check the billing and other counters of the WorkCentre M20i. To check the configuration, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the 3 ¾ Select the plus symbol [+] to the left of the General Setup folder in the Properties frame.
Use these instructions to set a number of maintenance items and to change the admin user’s name and password. To make general maintenance settings, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. Enter your [Admin User Name] and [Password]. 3 ¾ In the Maintenance frame, select [Maintenance].
Administration Tools Upgrading Firmware Firmware upgrades my be supplied on a CD or as a download from the internet. Use these instructions to install firmware upgrades in the WorkCentre M20i. To upgrade the firmware, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. Enter your [Admin User Name] and [Password].
Flash PCL fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL fonts in the WorkCentre M20i. You can also delete individual fonts, all of the fonts and print a font listing. To install flash PCL fonts, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab.
Administration Tools Installing Flash PCL Macros Flash PCL macros may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL macros in the WorkCentre M20i. You can also delete individual macros, all of the macros and print a font listing. To install flash PCL macros, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20).
Flash PS fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PS fonts in the WorkCentre M20i. You can also delete all of the fonts and print a font listing. To install flash PS fonts, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Maintenance] tab. Enter your [Admin User Name] and [Password].
Administration Tools Obtaining Assistance Use these instructions to obtain internet assistance and to record local assistance information for the WorkCentre M20i. To obtain assistance and to edit the local settings, perform these steps: 1 ¾ Enable CentreWare Internet Services (see “Enabling Internet Services” on page 11-20).
Administration Tools Maintenance using ControlCentre You can use ControlCentre at a locally connected workstation to: ¾ Upgrade firmware ¾ Download PCL fonts and macros ¾ Download PostScript fonts and macros Xerox WorkCentre M20i System Administration Guide Page 11-33
Administration Tools Upgrading Firmware Firmware upgrades my be supplied on a CD or as a download from the internet. Use these instructions to install firmware upgrades in the WorkCentre M20i using the ControlCentre application. To upgrade the firmware, perform these steps: Page 11-34 1 ¾ Start the ControlCentre application. 2 ¾ Select the [Firmware Update] tab. 3 ¾ Insert the CD or download the upgrade from the internet.
Flash PCL fonts and macros may be supplied on a CD or downloaded from the internet. Use these instructions to install flash PCL fonts and macros in the WorkCentre M20i. You can also delete individual fonts and macros, all of the fonts and macros and print a listing. To install flash PCL fonts and macros, perform these steps: 1 ¾ Start the ControlCentre application. 2 ¾ Select the [Flash Font and Macro] tab. 3 ¾ Insert the CD or download the upgrade from the internet.
Administration Tools Downloading PostScript Fonts PostScript fonts may be supplied on a CD or downloaded from the internet. Use these instructions to install PostScript fonts in the WorkCentre M20i. You can also delete individual fonts, all of the fonts and print a listing. To install PostScript fonts, perform these steps: Page 11-36 1 ¾ Start the ControlCentre application. 2 ¾ Select the [PostScript] tab. 3 ¾ Insert the CD or download the upgrade from the internet.
Administration Tools Enabling or Disabling Auxiliary Access Auxiliary Access allows a foreign interface board to be recognized. To enable or disable Auxiliary Access: 1 2 ¾ Press the [Machine Status] button. ¾ Press or until System Admin Tools is displayed and press [Enter]. ¾ If the System Admin Tools has System Admin Tools [Passcode Protect] already been passcode protected, type in the password and press [Enter]. 3 ¾ Press or until Auxiliary Access is displayed and press [Enter].
Administration Tools Page 11-38 Xerox WorkCentre M20i System Administration Guide
12 Problem Solving Introduction This chapter explains the problem solving procedure and how to seek further assistance. ¾ Problem Solving Procedure. . . . . . . . . . . . . . . . .
Problem Solving Problem Solving Procedure If a problem occurs with the network printing or scan to Email in the WorkCentre M20i, this chapter is used to identify the steps to solve the problem. Use the following procedure to identify and solve the problem: 1 ¾ Resolve any local copier or fax problems first. Perform the corrective action that is 2 ¾ Check that the WorkCentre M20i has power and it is turned on. 3 ¾ Check that the network cable is connected to the WorkCentre M20i.
Problem Corrective Action Email does not arrive at destination address. No Email Error report printed by the device. • Check the SMTP address entry to ensure job is being sent to the correct recipient and that the address is spelt correctly. Device prints an Email Error report after an attempt is made to send an Email job. • Check that the Email server settings configured on the device are correct. • Check that the mail server is configured to accept SMTP mail.
Problem Solving Problem Address Book does not display an address format of name@domain.com for a selected name entry. Corrective Action • Check that the .CSV file contains a name value and an address value separate by a comma, for example the format "Smith, John" - john.smith@company.com. • Check that the mapping of the address book is correct as defined in the Import CSV file screen in the device Web UI. NOTE: The WorkCentre M20i will accept .
13 Glossary 10BaseT A cable used for networking. It is also called “twisted-pair” because it is comprised of two insulated wires twisted together. 10BaseT cable can be shielded or unshielded. Shielded cable provides more protection from noise than unshielded cable. ASCII An acronym for American Standard Code for Information Interchange. A coding scheme that assigns numeric values to letters, numbers, punctuation, and certain other characters. DHCP An acronym for Dynamic Host Configuration Protocol.
Glossary Frame A group of data sent through the network. It is also called a “packet” or a “message”. There are several different types of frames. The data is arranged differently in different types of frames. Nodes on a network must be setup for the same Frame Type in order to communicate. Gateway Address The Gateway Address is the IP Address of the gateway, or router, that the WorkCentre M20i will use to access devices on other subnets. HTTP An acronym for Hyper Text Transfer Protocol.
A device on a network that has an address and can send and/or receive data to and from other devices on the network. Packet See Frame. PCL An acronym for Printer Control Language, which is used by Hewlett-Packard. This is a set of commands that tell a printer how to print a document. PCL5e A Hewlett-Packard Printer Control Language (PCL) that is the first version of PCL to support bi-directional communication between printer and computer.
Glossary Server Advertising Protocol See SAP. SPX An acronym for Sequenced Packet Exchange. SPX is part of NetWare. It ensures that packets are received in the correct order and that there are no errors. Subnet Mask There are approximately 4.3 billion different addresses in the IP Address range of 000.000.000.000 to 255.255.255.255. These addresses can be divided into smaller, and much more manageable subnetworks, or subnets.
Index A Automatically setting TCP/IP Addresses 2-8 Basic TCP/IP Settings 2-5 Ethernet Port Setup 2-3 Information Checklist 2-2 Manually setting TCP/IP Addresses 2-10 Network Communication Setup 2-8 TCP/IP Enabling or Disabling 2-6 Test Print 2-13 Workstation Setup 2-12 Basic TCP/IP Settings Installation Procedure 2-5 Billing Checking 11-26 Billing Counters 11-19 About this guide 1-3 Add Authenticated Users 9-9 Administration Tools 11-1 Clear Memory 11-13 ControlCentre 11-33 Department Codes 11-2 Internet
Index Maximum Mail Size 9-6 ControlCentre Downloading PCL Fonts and Macros 11-35 Downloading PostScript Fonts 11-36 Upgrading Firmware 11-34, 11-35, 11-36 Upgrading firmware 11-34 Conventions 1-3 Counters Checking 11-26 Creating Departments 11-2 Customer support 1-5 G Glossary 13-1 Group Address Book 9-26 Guest User Access 9-16 H HTTP Configuration 7-26 HTTP Enabling/Disabling 6-8 I D IIP Configuration 7-24 Information Sources 1-4 Default From 9-15 Internet Services 7-1, 9-2 Default Subject 9-14 Alert
L Laser Safety 1-10 LDAP Directory Configuration 9-21 LDAP Directory Setup Primary LDAP IP Address 9-19 Local Address Book 9-25 Local Connection 8-1 Driver Installation 8-4 Information Checklist 8-2 Installation Procedure 8-3 Test Print 8-10 Test Scan 8-10 Workstation Setup 8-7 LPR/LPD Configuration 7-20 LPR/LPD Enabling/Disabling 6-3 M Mailbox Setup 10-5 Maintenance Tools Billing Counters 11-19 Check Serial Number 11-15 Clean Drum 11-18 New Drum 11-17 Notify Toner Low 11-16 Maintenance Using ControlCentre
Index Regulations 1-6, 1-9 Regulatory Information 1-9 Related Information Sources 1-4 Reset NIC 11-11 TCP/IP Configuration 7-14 Toner Low Notification 11-16 S U Safety 1-6 Safety Standards 1-8 Scan to EMail Email overview 9-2 Information Checklist 9-3 LDAP Directory Setup 9-18 SMTP Configuration 9-4 Scan to Email 9-1 Configuring Email Settings 9-13 Email Forwarding 9-27 Setup using Internet Services 9-20 Test Transmission 9-30 Serial Number 11-15 Serial number 1-5 Set Factory Defaults 11-12 SMTP Config