WorkCentre User Guide PE220

9 Troubleshooting
Xerox PE220 9-13
Printing Problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord connections.
Check the power switch and the
power source.
The machine is not
selected as the default
printer.
Select
your printer as your default
printer in your Windows.
Check the machine for
the following:
The front door is not
closed.
Paper is jammed.
No paper is loaded.
The print cartridge is not
installed.
After locating the problem, clear it.
Close the door.
Clear the paper jam. See
Clearing
Paper Jams on page 9-4
.
Load paper. See
Loading Paper on
page 3-5
.
Install the print cartridge. See
Installing the Smart Kit ® Print
Cartridge on page 2-4
.
If a printer system error occurs,
contact your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different printer
cable.
The port setting is
incorrect.
Check the Windows printer setting to
make sure that the print job is sent to
the correct port, for example, LPT1.
If the computer has more than one
port, make sure that the machine is
attached to the correct one.
The machine may be
configured incorrectly.
Check the printer properties to
ensure that all of the print settings
are correct.
The printer driver may
be incorrectly installed.
Repair the printer software. For
details, refer to
Printing chapter
on page 5-1
.
The machine is
malfunctioning.
Check the display message on the
control panel to see if the machine is
indicating a system error.