05-0978-000 OCtober 2018 Xerox® Duplex Combo Scanner Scanner User Guide for Microsoft® Windows.
© 2018 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are registered trademarks of Xerox Corporation in the United States and/or other countries and are used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR24495 Content © 2018 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch® logo are registered trademarks of Visioneer, Inc.
Restricted Rights Legend Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.
Table of Contents 1-Safety ....................................................................................................................... 1-1 Safety Introduction ...........................................................................................................................1-1 Operational Safety Information..................................................................................................1-1 Electrical Information............................................................
Xerox® Duplex Combo Scanner Table of Contents Supported Document Types .............................................................................................5-3 Loading Documents..............................................................................................................5-3 Scanning Interfaces ..........................................................................................................................5-5 6-Maintenance...................................................
1. Safety Safety Introduction Notices and Safety Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine. Your Xerox® product and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Xerox® Duplex Combo Scanner • Never attempt any maintenance function that is not specifically described in this documentation. • Never remove covers or guards that are fastened with screws. There are no operator serviceable areas within these covers. • Never locate the machine near a radiator or any other heat source. • Never override or “cheat” any of the electrical or mechanical interlock devices. • Never place this equipment where people might step on or trip on the power cord.
Xerox® Duplex Combo Scanner Safety WARNING: This equipment must be connected to a protective earth circuit This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the outlet. Disconnect Device The power cable is the disconnect device for this equipment. It is attached to the side of the machine as a plug-in device.
Xerox® Duplex Combo Scanner Safety Environmental Health and Safety Contacts Contact Information For more information on Environment, Health, and Safety in relation to this Xerox® product and supplies, please contact the following customer help lines: North America & Europe (Phone): 1-800-ASK-XEROX North America & Europe (Fax): 1-585-422-8217 1-4 User Guide
2. Welcome Your new Xerox® scanner can quickly scan stacks of documents with the Automatic Document Feeder (ADF), or single pages on the Flatbed glass. What’s in the Box Before proceeding, check the contents of the box. If items are missing or damaged, contact the dealer where you purchased the scanner.
Xerox® Duplex Combo Scanner Welcome System Requirements Minimum Recommended Processor 2Ghz Intel Core 2 Duo 2.0GHz i3 6th generation Optical Drive DVD Rom drive capable of reading Dual layer DVDs DVD Rom drive capable of reading Dual layer DVDs USB Port An available Universal Serial Bus (USB) 2.0 port An available Universal Serial Bus (USB) 2.
Xerox® Duplex Combo Scanner Welcome Xerox® Duplex Combo Scanner Features 2 1 6 3 5 4 7 8 9 1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning. 2. Paper Guides—Guides adjust to support various document widths. 3. Automatic Document Feeder—Feeds documents through the scanner during scanning. 4. Scanner Lid—Lift lid to place an item on the flatbed glass for scanning. 5. Control panel—OneTouch scanning controls.
Xerox® Duplex Combo Scanner 2-4 Welcome User Guide
3. Assemble the Scanner 1. Remove the scanner from its protective foam and plastic bag. 2. Remove all shipping tape from the top and bottom of the scanner. 3. Lift the scanner lid. Remove any tape and protective foam from around or on the flatbed glass. 4. Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder. Close the feeder cover when you are finished.
Xerox® Duplex Combo Scanner 5. Assemble the Scanner Slide the locking tab on the bottom of the scanner to its unlocked position. The scanner will not scan when locked. Connect the Power Cord Note: Only use the power supply (WA-36A24R made by APD) included with your scanner. Connecting any other type of power supply may damage your scanner, and will void its warranty. Assemble the power adapter: 1. Select the power plug adapter that is appropriate for the wall outlet in your country. U.K.
Assemble the Scanner 4. Xerox® Duplex Combo Scanner Plug the power cord into the power supply and into a wall outlet.
Xerox® Duplex Combo Scanner 3-4 Assemble the Scanner User Guide
4. Installation Please make sure of the following before you begin installation: • If you are prompted to reboot during installation, please select "No". Finish installing the rest of the software, then close all open windows and reboot your computer. • The information in this guide may cover software not provided with the scanner you purchased. Please disregard any information about the software not applicable to your scanner.
Xerox® Duplex Combo Scanner 3. Installation The Select Language window opens. Click the drop-down menu arrow and select the language to use. Click OK. The disc’s Main menu window opens. Note: If the disc does not start, check the following: – Make sure the disc drive’s door is completely shut. – Make sure the disc was inserted in the drive in the proper direction (label side up). To launch the disc manually: – Open the Windows options for your computer’s disc drives.
Installation Xerox® Duplex Combo Scanner 7. When this is complete, the Main Menu will be shown. 8. On the Main menu, select Install software. 9. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any other applications you want to install. Note: The software provided with your scanner may differ slightly from the list shown in the window. 10. If a version of the software is already installed on the system, the option will be greyed out.
Xerox® Duplex Combo Scanner Installation 13. After the download has begun, it can be paused. If changes to the selections are required, it is necessary to click Reset while the download is paused. This will allow the settings to be changed. Note: Clicking the Reset button in either the Main menu or the Install menu will cause both partially completed and previously downloaded files to be deleted. In order to be installed they will either have to be downloaded again or installed from the DVD. 14.
Installation 2. Xerox® Duplex Combo Scanner On the Xerox License Agreement window, read the license agreement. If you accept the terms, select I Agree then click Next. If you choose not to accept the license agreement, click Cancel. Click Close on the Installation Interrupted window. 3. The software will now be installed. 4. Stop when you see the “Complete the installation by connecting your hardware” window. Do not click OK yet. Leave the window open and proceed to the next section.
Xerox® Duplex Combo Scanner 3. Installation Turn on the scanner power. The status light comes on and flashes indicating that the scanner is receiving power. Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner. 4. When you’re certain that the software has completely loaded, return to the “Complete the installation by connecting your hardware” window. 5. Click OK to complete the installation process.
Installation 6. Xerox® Duplex Combo Scanner Click Close on the Installation Complete window to close and exit the driver installer. Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window. 1. Click Next on the Welcome to the OneTouch Setup Wizard. Note: there may be an option in the installation window to remove any current scanning profiles.
Xerox® Duplex Combo Scanner 4. Installation After OneTouch is installed, a splash screen will be displayed while it initializes and searches for installed scanners. Please wait for this screen to disappear before attempting to use OneTouch. Note: If you selected other software to install from the DVD the installation for that software will automatically start after you click Close on the Installation Complete window. Follow the instructions on-screen to install each application you selected.
Installation Xerox® Duplex Combo Scanner View the User Guides 1. Return to the disc’s Main menu and click on View user guides. 2. Click on View scanner documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN.
Xerox® Duplex Combo Scanner Installation Register Your Scanner Registering your scanner is important as it provides you with access to our free telephone support service. Registration also gives you free access to software updates for your scanner. You will need an active internet connection to register your scanner. If you do not have internet access you can contact our customer service department to register the scanner.
5. Loading Documents to Scan Always remove any staples or paper clips from documents before inserting them into the scanner. Staples and paper clips can jam the feed mechanism and scratch the internal components. Also remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and get stuck in the scanner. Misuse as described here will void your scanner’s warranty. Please go to www.xeroxscanners.
Xerox® Duplex Combo Scanner Loading Documents to Scan We recommend you limit the amount or completely avoid scanning documents that are in this list. • Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time. • Perforated or punched paper that could tear when the separation roller engages. • Coated paper or photographs where the coating can flake off during scanning and leave residue in the scanner.
Loading Documents to Scan • Xerox® Duplex Combo Scanner Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being fed through at a single time. Loading Documents 1. Adjust the paper guides for the width of the documents being scanned. If needed, pull out the input tray extension and flip up the paper stop. 2. Load the documents face up with their tops into the Automatic Document Feeder. 3.
Xerox® Duplex Combo Scanner Loading Documents to Scan Note: You must remove any pages from the Automatic Document Feeder before scanning from the Flatbed glass. If pages are in the Automatic Document Feeder, they will be scanned instead of the page on the Flatbed glass. 1. Open the scanner lid and place the page on the scanner glass, face down. 2. Align the item with the arrow on the reference frame then close the cover. 3.
Xerox® Duplex Combo Scanner Loading Documents to Scan Scanning Interfaces • Scanner Control Panel—When you press the Simplex or Duplex button on the scanner, the scanner starts scanning using the settings for the current LED number. The scanned image is then sent to a destination on your computer or network drive. OneTouch Button Panel—Use this scan option when you want to scan from the computer screen.
Xerox® Duplex Combo Scanner • Loading Documents to Scan TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select scanning options before scanning, put the document in the scanner, then click the Scan button in the TWAIN interface window. Please see the TWAIN Scanning Guide on the installation disc for instructions. You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser.
6. Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin. • Only perform scanner maintenance as described in this chapter.
Xerox® Duplex Combo Scanner Maintenance To open the scanner hardware properties page: • Windows 7 or later—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers. Right-click on the scanner and then select Scan properties from the list. Device Settings The Device Settings tab shows the hardware information for your scanner. The options on the Device Settings tab will be available based on whether or not the scanner hardware supports the feature.
Maintenance Xerox® Duplex Combo Scanner Driver Settings The options in this panel are for configuring how the TWAIN interface will behave in some scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Open the Automatic Document Feeder cover. Do not attempt to remove a jammed page with the scanner closed.
Xerox® Duplex Combo Scanner Maintenance 2. Remove the jammed page from the scanner. 3. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”. To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF. Cleaning the Scanner Regular maintenance of your scanner can help to ensure continual optimal performance.
Maintenance Xerox® Duplex Combo Scanner 2. Open the Automatic Document Feeder cover. 3. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface. 4. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”.
Xerox® Duplex Combo Scanner 5. Maintenance Wipe clean the glass strip on the underside of the duplex lamp module. Wipe clean the glass strip in the body of the scanner. Cleaning the Scanner Glass Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best quality scanned item, wipe the scanner glass with a soft, dry, clean cloth to rid the glass of dust or other debris.
Maintenance Xerox® Duplex Combo Scanner The scanner should be calibrated as part of your monthly maintenance of the scanner. If the scanner is used daily you may need to calibrate the scanner more often. You will need to have the calibration page ready. Caution: do not attempt to calibrate the scanner with any other type of document (i.e. white paper or a copy of the calibration page). The calibration routine will fail and indicate the failed calibration by flashing a red LED on the scanner.
Xerox® Duplex Combo Scanner Maintenance 4. Place the calibration page in the scanner as shown in the following image. 5. The scanner pulls in the calibration page and feeds it slowly through the paper path. 6. When calibration is complete the scanner will clear the calibration page out of the scanner. Remove the calibration page when the utility prompts you to. Do not forcefully pull the page out of the scanner, the scanner will release the page when it has fully exited out of the scanner.
Maintenance Xerox® Duplex Combo Scanner To replace the ADF Pad: 1. Open the Automatic Document Feeder cover. 2. Squeeze the plastic clamp that holds the pad assembly in place. 3. Rotate the ADF pad until it is able to slide free. 4. Lift the pad up and out of the scanner.
Xerox® Duplex Combo Scanner 5. Remove the tensions spring that is located under the ADF pad. 6. Place the new tension sping in the scanner. 7. Place the new ADF pad in the scanner and rotate it back into place. 8. Press down on the ADF pad until you hear a "click" when it locks in place. 9. Close the scanner when you’re finished.
Maintenance Xerox® Duplex Combo Scanner Troubleshooting Problem: The scanner won’t scan. What’s wrong? Check for one of these possible causes: • Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. • Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.
Xerox® Duplex Combo Scanner Maintenance Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch options do not seem to work properly. A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer® or Xerox® scanner and that driver program is still on your computer.
Xerox® Duplex Combo Scanner Maintenance Problem: The scans from the ADF are always crooked. Make sure to align the paper guides to the edges of the paper. If you are scanning small items that are smaller than the paper guides’ minimum adjustment, scan these items on the Flatbed glass instead. Problem: The paper jams about halfway through the scan. Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple items placed on the Flatbed glass will raise the lid slightly.
Xerox® Duplex Combo Scanner Maintenance Error Code Problem Description Solution 1, 2, 7 or 8 The lamp in the scanner body or lid has malfunctioned This usually occurs if the power was disconnected during a scan. Turn the scanner off, then back on again. If the problem persists, turn off the scanner, re-start the computer, then turn the scanner on.
Maintenance Xerox® Duplex Combo Scanner for Visioneer Acuity in the installed programs list. The additional entries in this list are the image processing libraries needed to support various scanner models. These additional items will be called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity.
Xerox® Duplex Combo Scanner Maintenance Xerox® Duplex Combo Scanner Specifications Scanner Specifications Document Requirements (ADF) Minimum Item Size 3 x 5.9 inches (76 x 150 mm) Maximum Item Size 8.5 x 14inches (216 x 356mm) Capacity 35 pages of 20lb printer paper (75–80 gsm) Paper Thickness 16–28 lbs. (60–125 gsm) Document Requirements (Flatbed) Minimum Item Size 0.5 x 0.5 inches ( 13 x 13 mm) Maximum Item Size 8.5 x 11.70 inches (216 x 297 mm) Item Thickness 0.
Xerox® Duplex Combo Scanner Maintenance Scanner Specifications Software Information Supported Operating Systems Microsoft Windows –32-bit or 64-bit 7 (Service Pack 1) –32-bit or 64-bit 8 / 8.
Xerox® Duplex Combo Scanner 6-18 Maintenance User Guide
7. Appendix A: Regulatory Information Basic Regulations United States (FCC Regulations) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Xerox® Duplex Combo Scanner Appendix A: Regulatory Information A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety Xerox Corporation Oxford Road Uxbridge UBS 1HE Telephone 1-800-ASK-XEROX Turkey (RoHS Regulation) In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”.
Xerox® Duplex Combo Scanner Appendix A: Regulatory Information 4. Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5. Certificates of Citizenship or Naturalization.
Xerox® Duplex Combo Scanner Appendix A: Regulatory Information 8. Documents, registers or records kept by public officials charged with the duty of making or issuing certified copies thereof, where the reproduction falsely purports to be a certified copy thereof. 9. Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner.
8. Appendix B: Compliance Information Product Recycling & Disposal USA & Canada If you are managing the disposal of your Xerox® product, please note that the product may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Xerox® Duplex Combo Scanner Appendix B: Compliance Information The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between U.S., European Union and Japanese governments and the office equipment industry to promote energy-efficient copiers, printers, fax, multifunction machine, personal computers, and monitors.
