Product Warranty
Xerox
®
Replacement Cartridges
for Non-Xerox Printers
No risks. Satisfaction guaranteed.
Contact your Authorized Reseller and
learn more about how you can save with
Xerox
®
Replacement Cartridges.
The Xerox Lifetime Guarantee ensures complete customer satisfaction. Using Xerox
®
Replacement Cartridges for non-Xerox printers is the guarantee of worry-free printing.
However, if anything does go wrong then we will act swiftly to put it right.
Hotline Services for Customers
Customers are provided with a Xerox contact number they can use
to direct their technical queries, questions about the warranty and
complaints to a dedicated Xerox person.*
Free Replacement of Defective Cartridges
Xerox guarantees each laser toner cartridge to be free of defects
for the life of the cartridge. In the unlikely event that a Xerox
®
cartridge
is found to be defective in material or workmanship, it will be replaced
at no cost. **
Complete Reimbursement in Case of
Printer Damage
Xerox guarantees that a laser toner cartridge, under normal use, will not
cause damage, abnormal wear or deterioration to any printer for which
the cartridge was intended.
In the unlikely event that a Xerox
®
cartridge is proven responsible for
the damage caused to a printer, Xerox will provide reimbursement for
the directly related service cost. ***
Support Number:
1.866.937.6948 (866.XEROX4U)
* Please refer to the Xerox local phone number in this document.
** If a cartridge is believed to contain a defect in workmanship or materials
while being stored and used under normal conditions, it should be returned to the
place of purchase together with a brief written description of the issue and with
relevant print samples. Assuming normal use and storage, a new cartridge will be
provided at no cost.
*** Any claim that the use of a Xerox
®
laser toner cartridge or drum resulted in printer
damage must be verified with satisfactory evidence that the cartridge or drum
was directly responsible for any such damage or failure. Any such claim must
include a written statement on the service company’s letterhead and be signed by
an authorized representative of the service company. Upon satisfactory verification
by Xerox, we will provide reimbursement for the directly related service cost.
©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox
Corporation in the United States and/or other countries. 04/13 BR6082
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