Product Manual
9. Common Fault Analysis and Troubleshooting
9.1 Charging Problem
1) When the trolley is charging, if all indicator lights of the trolley are off and the green
indicator light on the mainframe of magnetic charging device is off, check the
following items please:
Whether the magnetic charging device turns on power;
Whether the power meet the requirements of voltage and current for the magnetic charging
device.
2) When the trolley is charging, if all indicator lights of the trolley are off but the green
indicator light on the mainframe of magnetic charging device is on, check the following
items please:
Whether the charging chip of the magnetic charging plug is clean or covered by some
foreign object;
Whether the electrodes of the charging chip on the magnetic charging plug are matched with
that of the magnetic charging spot on the first trolley and sufficiently connect.
3) When the trolley is charging, if the indicator light is off on some certain trolley, check
the following items please:
Whether trolleys are put into right places for charging and adjust the trolley with indicator
light off to sufficiently connect with the magnetic charging spot of the trolley in front of it.
Whether the magnetic charging spots of the two adjacent trolleys are clean or attached by
some foreign object;
Whether the main switch of the trolley with indicator light off starts up.
If the charging problem cannot be fixed after checking the above items, contact the
after-sale personnel of SuperHii Technology to fix it please.
9.2 Smart Terminal Display Problem
If black screen display after the smart terminal being activated,
aCheck whether the smart terminal turns on power.
bWhether the shopping trolley is sufficiently charged.
Solutions: do a charging test on the trolley and observe battery status by the smart terminal
indicator light: green light for fully charged; red light for being charging. Charge the trolley
with insufficient battery.