User's Manual

13
Troubleshooting (2.4Ghz wireless Mode)
Problem Possible Reason Solution
Insert the USB receiver
into the PC‘s USB port,
the receiver’s light does
not light up.
The PC’s USB port is
damaged.
Connect the USB receiver
to another USB port.
The USB receiver is
damaged.
Contact us for the
replacement.
Power on the scanner,
the scanner has no
reaction. the buzzer does
not beep, the green light
on the top of scanner
does not turn on, the red
scanning laser does not
show up.
The battery run out. Recharge the scanner.
The scanner can not hold
the charge.
The PC’s USB port
isdamaged.
Using another USB port for
charging.
The USB cable is
damaged.
Contact us for the
replacement.
Power on the scanner,
the buzzer beeps, the
green light on the top of
scanner will be on, the
red scanning laser does
not show up or become a
dot.
The laser head is
damaged.
Contact us for the
replacement.
Scanner and USB receiver
are all in good condition.
But the barcode can not
be sent to my computer.
Unplug the receiver and
plug it in to PC’s USB
port， and scan the
following codes:
“2.4GHz wireless mode”
“match”
“instantly upload mode”
The scanner failed to
match the USB receiver ..
The scanner was set to
storage mode，scanned
data will be kept in the
buffer of scanner.