User's Manual

the printer head is completely dry before using the printer.

※ Clean the parts when the print quality or paper detection performance

descends.

5. Troubleshooting

5.1 FAQ

The contents of the table below are common problems and problem-solving

methods for general operators. If you are already in accordance with our easy

way to troubleshooting, but the printer still not work normally, PLS contact the

manufacturer's customer service department in order to get more help.

Problems

Possible Causes

Recommended Solution

light is off

a. AC socket and

adaptor plug are not

properly connected

with printer plug;

b. Printer power switch

is off;

a. PLS double check if AC socket

and adaptor plug are properly

connected with printer plug or

not;

b. Switch on the power;

Not printing

a. Communication

cable is not properly

connecting printer &

PC;

b. Fault setting the

communication

interface;

c. Printer status error;

a. Reconnect communication

cables;

b. RS232 port: PLS check the

communication settings on the

PC, make sure these settings

match the settings of the

printer. The RS232 baud rate

can be confirmed by printing

the self-test page;

LAN port: PLS make sure the;

Ethernet RJ-45 green/orange

light is on. The printer IP

address can be confirmed by