Warranty

1 Year Limited Manufacturer Warranty
What does our warranty cover? Contixo provides a 1-year limited manufacturer warranty on our devices
from the date of purchase. For accessories such as batteries, USB cable, and chargers, we provide a
3month warranty.
Note: Verification of purchase is needed to redeem the warranty. Customer must provide a valid order
number.
Warranty covers: • Any technical problem within 1 year. • Defects which arise as a result of normal use
of the product.
Warranty does not cover: • Improper or inadequate maintenance • Misusage and mishandling •
Fire, flood, etc. • Damaged due to incorrect voltage use • Physical damage with any reason •
Unauthorized modification or alteration warranty.
What is your Return & Exchange Policy? 1. You have 30 days to decide if an item is right for you, if not,
you can certainly come to us within 30 days of receipt. 2. Final sale products are not covered by
warranty. 3. Returns must be received in new condition. 4. Any address on the parcel is not approved
return address, and we don't accept the returned package without authorized return address from
customer service representatives. 5. We do not accept packages returned using C.O.D. service. Return
shipping charges are non-refundable. 6. Please return through your local post office to avoid tax. 7. For
the returns, No signature required! Please do not add signature service otherwise we are highly likely
not to receive it and this will delay your refund progress. 8. Please also do not mail any envelopes to the
return address for inquiry. we will discard the letter automatically. The best way to communicate and
solve your problem is through our support email, or phone!
Note: 1. Contixo is not responsible for missing, damaged, or packages lost in transit. 2. Please do not
ship any SD card, Micro SD card, SIM card or any other personal
item(s) to us if you are doing replacement or repair service. Our company are not responsible to any
customer personal item(s).