Warranty Guide

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***Please do not ship any SD card, Micro SD card, SIM card or any other personal item(s)
to us if you are doing replacement or repair service. Our company are not responsible to
any customer personal item(s).***
What if the item I receive is defective or damaged?
If the item you receive is defective or damaged when you received the package, you can
request a replacement. Please check your item(s) immediately upon delivery.
If the device is damaged upon arrival, customer must report to us within 48 hours after
delivery. We will not be responsible for any claims reported after 48 hours of the delivery.
Please keep the original package box.
How do I make a return or exchange?
Any Exchange requires an RMA (Return Merchandise Authorization) Number and Form,
which is valid for 14 days from the issue date. To obtain an RMA Number and Form, please
contact Contixo Customer Service. Exchange and replacement process may take 2-7
business days from the time your item(s) has received by us.
PLEASE NOTE: You must obtain a Return Material Authorization (RMA) number, and RMA
Form or Repair Form before sending any product to us. All RMA numbers, RMA Form, and
Repair Form are only valid for 14 days from date of issuance. These forms are valid only
for the product that you have reported to us. No replacement/exchange request will be
processed without a valid RMA number and a filled RMA form or Repair form.
About Restocking Fee
Contixo reserves the right to test “dead on arrival” devices return and subject to a
restocking fee equal to 20% of the product sales price. Any returned device with missing
parts or accessories that originally come with device will be charged for 20-40% restocking
fee.