Installation Instructions

10-6

Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows

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Chapter 10 Troubleshooting

Troubleshooting the Client Adapter

One of the following status messages appears for each test:

• GOOD—The test completed successfully.

• ERROR—The test failed because the client adapter is not configured properly to establish a

connection with an access point.

• WARN ING—The test failed for one of the following reasons:

–

The utility is unable to access the client’s IP address. Either an incorrect IP address was entered,

or an IP address was not received from the DHCP server. Contact your system administrator.

–

The utility is unable to access the access point’s IP address. Contact your system administrator.

–

The exact cause cannot be determined. Contact your system administrator.

Note You can click Stop at any time to stop the testing process, or you can click Restart once the

testing process has stopped to run the test again.

Note If auto profile selection is enabled but the client adapter is not associated or authenticated, the

utility repeats the testing process continually so the client adapter can be tested with new

profiles.

Step 3 To view more detailed information, click Detailed Report. A report appears that explains the purpose

of each test and the results for your client adapter.

Note The report contains valuable information that, if necessary, could be used by TAC to analyze any

problems. Follow the instructions in the next section if you want to save the report to a text file.

Step 4 If a problem is discovered, the report provides some possible repair suggestions. Follow the repair

instructions carefully and run the troubleshooting utility again.

Step 5 Click Close to exit the detailed report.

Step 6 Click Cancel to exit the troubleshooting utility.

Saving the Detailed Report to a Text File

Follow the steps below to save the detailed troubleshooting report to your computer’s hard drive.

Step 1 Click Save on the detailed report screen. The Save As screen appears. A filename of the following format

appears automatically in the File name field: TSyymmddhhmm, where yymmddhhmm represents the date

and time that the troubleshooting utility was started. For example, TS0211211230 indicates that the

utility was started on 11/21/02 at 12:30.

Note You can change the filename by typing a new name in the File name field.