User Manual

10-24
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-06
Chapter 10 Troubleshooting
Error Messages
Error Message Your PIN has expired. Please change your PIN.
Explanation The PIN that you have been using to authenticate has expired.
Recommended Action Follow the instructions in the “After Your PIN Expires (OTP Databases Only)”
section on page 6-19 to change your PIN.
For OTP Databases Using Secure Computing SofToken Version 1.3
Error Message Could not find SofToken.exe in the program path specified. Please make
sure SofToken is installed correctly and the correct program path is entered.
Explanation
SofToken.exe is not located at the path you entered on the Generic Token Card Properties
screen.
Recommended Action Make sure that SofToken is installed correctly; then re-enter the program path.
Error Message Error getting data from SofToken server. Please make sure SofToken is
installed correctly and the correct program path is entered.
Explanation
An error occurred while attempting to get data from the SofToken server.
Recommended Action Make sure that SofToken is installed correctly and the correct program path is
entered.
Error Message Initialization of SofToken library failed. Please make sure SofToken
is installed correctly and the correct program path is entered.
Explanation
An error occurred with the SofToken program.
Recommended Action Make sure that SofToken is installed correctly and the correct program path is
entered.
Error Message The program path entered exceeds the maximum length allowed (255).
Explanation The program path entered on the Generic Token Card Properties screen contains more
characters than the field allows.
Recommended Action Re-enter the path using a maximum of 255 characters. If necessary, move
SofToken.exe to a directory with a shorter path.
Error Message Program path must be specified for SofToken Version 1.3.
Explanation Secure Computing SofToken Version 1.3 was selected from the Supported Type
drop-down box on the Generic Token Card Properties screen, but the SofToken program path was not
entered.
Recommended Action Enter the path to the SofToken program in the SofToken Program Path field.