Product Reference Guide for Windows 10

Maintenance and Troubleshooting
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Best Practices for Enterprise Mobile Computing Devices Operating in
Hot Environments and Direct Sunlight
Exceeding the operating temperature by external hot environments will cause the device's thermal sensor
to notify the user of a shutdown of the WAN modem or shutdown the device until the device's temperature
returns to the operational temperature range.
• Avoid direct sunlight to the device - The easiest way to prevent overheating is to keep the device out of
direct sunlight. The device absorbs light and heat from the sun and retains it, getting hotter the longer it
remains in sunlight and heat.
• Avoid leaving the device in a vehicle on a hot day or hot surface - Similar to leaving the device out in
direct sunlight, the device will also absorb the thermal energy from a hot surface or when left on the
dashboard of a vehicle or seat, getting warmer the longer it remains on the hot surface or inside the hot
vehicle.
• Turn off unused apps on the device. Open, unused apps running in the background can cause the
device to work harder, which in turn may cause it to heat up. This will also improve your mobile
computer device's battery life performance.
• Avoid turning your screen brightness up - Just the same as running background apps, turning your
brightness up will force your battery to work harder and create more heat. Minimizing your screen
brightness may extend operating the mobile computer device in hot environments.
• Follow all recommendations for Preventing Image Persistence.
Cleaning Instructions
CAUTION: Always wear eye protection.
Read warning label on alcohol product before using.
If you have to use any other solution for medical reasons please contact the Global Customer Support Center for more
information.
WARNING: Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure occurs,
unplug the device and clean the product immediately in accordance with these guidelines.
Approved Cleanser Active Ingredients
The approved cleaning and disinfecting agent recommended is 70% isopropyl alcohol solution.
Harmful Ingredients
The following chemicals are known to damage the plastics on the device and should not come in contact
with the device: acetone; ketones; ethers; aromatic and chlorinated hydrocarbons; acqueous or alcoholic
alkaline solutions; ethanolamine; toluene; trichloroethylene; benzene; carbolic acid and TB-lysoform.
Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are
known to be harmful to the housing of the device.
NOTE:
If using the tablet in a healthcare environment, do not use PDI Sani-Hands/ PDI Super Sani Cloth Germicidal
Wipes to clean the device.