Product Reference Guide for Windows 10

Maintenance and Troubleshooting
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Device Cleaning Instructions
Do not apply liquid directly to the device. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the
device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display
window or other places. Allow the unit to air dry before use.
NOTE:
For thorough cleaning, it is recommended to first remove all accessory attachments, such as hand straps or
boot, from the tablet and to clean them separately.
Special Cleaning Notes
The device should not be handled while wearing vinyl gloves containing phthalates, or before hands are
washed to remove contaminant residue after gloves are removed.
If products containing any of the harmful ingredients listed above are used prior to handling the device,
such as hand sanitizer that contain ethanolamine, hands must be completely dry before handling the
device to prevent damage to the device.
IMPORTANT:
If the battery connectors are exposed to cleaning agents, thoroughly wipe off as much of the chemical
as possible and clean with an alcohol wipe. It is also recommended to install the battery in the terminal prior to cleaning
and disinfecting the device to help minimize buildup on the connectors.
When using cleaning/disinfectant agents on the device, it is important to follow the directions prescribed by the
cleaning/disinfectant agent manufacturer.
Cleaning Materials Recommended
• Lens tissue
• Cotton-tipped applicators
• 70% isopropyl alcohol
• Can of compressed air with a tube.
Cleaning Frequency
The cleaning frequency is at the customer’s discretion due to the varied environments in which the mobile
devices are used and may be cleaned as frequently as required. When dirt is visible, it is recommended to
clean the mobile device to avoid build up of particles which make the device more difficult to clean later on.
Cleaning the Fingerprint Reader
Under normal circumstances, you should clean the fingerprint reader once a month, or whenever
necessary.
To clean the fingerprint reader, gently rub the sensor surface with the cloth that is included with the tablet
or any microfiber cloth.
You can use a small amount of alcohol or warm soapy water from time to time to clean the reader surface.
Dry it off after cleaning.
CAUTION:
Do not use bleach, solvents, or abrasives to clean the reader.