User's Manual

14
4 REMOTE SUPPORT
When you meet any issues, you can contact Xtool aftersales
services that can help you to deal with the problem. Sometimes
our engineers will ask you for remote control. To do that, please
connect your machine to the Internet, find “Teamviewer
Quicksupport” on the main screen and click it. The screen will
show an ID, please tell engineers this ID to let them remote control
this device.
 Sometimes your device will turn sleeping when staying for too long and the engineers
can not connect to it. When this happened, restart the Teamviewer and it normally works.
However when this happened constantly, please check your network.