User's Manual

iii
File Manager............................................................................... 61
8 REMOTE ASSISTANCE...................................................................62
9 FACTORY RESET.............................................................................65
10 FAQ.................................................................................................... 71
Q1: Failed to generate diagnosis report.................................71
Q2: How to print diagnosis report............................................73
Q3: Failed to extract files.......................................................... 73
Q4: Mailbox supported.............................................................. 74
Q5: How to make an appointment for remote support.........74
Q6: How to generate and upload diagnostic log files...........74
Q7: How to switch the language to non-English................... 74
Q8: Failed to diagnose vehicle.................................................75
Q9: Failed to activate or register..............................................75
Q10: Failed to turn on when charging.....................................75
Q11: Failed to open the diagnosis app...................................76
Q12: Failed update APP........................................................... 76