User Manual

P 27 V.1.1
da Vinci 1.0 Pro 3in1
As the printer encounters issues, please refer to the following troubleshooting instruction to x the issues. If the
issue cannot be removed, please contact customer service center.
Error message and Action
In the event of problems, related service code will be shown on the printer screen and/or software interface.
Please refer to the description table of the service code for preliminary examination.
Service Code Symptom Action
0 0 0 3(software)
0 0 0 7(software)
0 0 0 8(software)
0 0 1 0
0 0 1 1
0 0 1 3
0 0 1 4
0 0 2 8(software)
0 0 2 9(software)
0 0 3 0
0 0 3 1
0 0 3 2
0 0 3 3
0 0 5 0
0 0 5 1
0 0 5 2
Print bed heating problem
“UNIDENTIFIED CARTRIDGE”
shown on the printer screen
indicates lament chip anomaly.
“UNIDENTIFIED CARTRIDGE”
shown on the printer screen
indicates lament chip anomaly.
Print bed heating problem
Extruder heating problem
Print bed heating problem
Extruder heating problem
NO CARTRIDGE
(Filament is not installed correctly)
CARTRIDGE EMPTY
X-axis movement abnormalities
Y-axis movement abnormalities
Z-axis movement abnormalities
Internal storage error
Turntable Operating Abnormal
ash ram access error
Nozzle internal memory error
Conrm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 °C. Please move the
printer to the environment at proper temperature.
Reinstall or replace the lament cartridge.
Reinstall or replace the lament cartridge.
Conrm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 °C. Please move
theprinter to the environment at proper temperature.
Conrm whether the nozzle works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 °C. Please move the
printer to the environment at proper temperature.
Conrm whether the heater works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 °C. Please move
theprinter to the environment at proper temperature.
Conrm whether the nozzle works normally and whether the senor
and heating rod are installed correctly or work normally. Problems
may occur when the printer works under 25 °C. Please move the
printer to the environment at proper temperature.
Reload or replace the lament
Replace lament immediately
Check motor/sensor connections. Check sensor position.
Check motor/sensor connections. Check sensor position.
Check motor/sensor connections. Check sensor position.
Please contact our Customer Service center
Reboot the printer
Reboot the printer
Please contact our Customer Service center
Support Details