User's Manual

Ver.1 March 2015
P 8
da Vinci Jr.1.0
The troubleshooting instruction may guide you to fi x the problem. If any error persists, please contact customer service
center for support. When an error occurs, please refer to the service code shown on the printer and/or in the software,
and check the suggestion below for troubleshooting.
Technical Support
Website: http://support.xyzprinting.com
Email: US - [e-mail]
EU - [e-mail]
Other regions - [e-mail]
Support Details
Service Code Symptom Action
0 0 0 7
Cartridge 1 chip error Reinstall the cartridge or change a new cartridge.
0 0 0 8
Cartridge 1 chip error Reinstall the cartridge or change a new cartridge.
0 0 1 1
Extruder 1 heating problem Check connections, reboot the printer.
0 0 1 4
Extruder 1 heating problem Check connections, reboot the printer.
0 0 2 8
Cartridge 1 not installed Install/reinstall cartridge.
0 0 2 9
Cartridge 1 empty Replace cartridge 1 before printing.
0 0 3 0
X-axis movement abnormalities
Check motor/sensor connections.
Check sensor position.
0 0 3 1
Y-axis movement abnormalities
Check motor/sensor connections.
Check sensor position.
0 0 3 2
Z-axis movement abnormalities
Check motor/sensor connections.
Check sensor position.
0 0 5 0
Memory error Reboot the printer.
0 0 6 0
Cartridge empty Reboot the printer.
Error message Action
The printer is handling other task Try again after all tasks are completed. Also check the information shown on printer display.
Unable to update printer fi rmware Check Internet connectivity / Update fi rmware again later.
Filament 1 jammed Unload and reload cartridge 1 and clean the nozzle.
Filament 1 loading problem Unload and reload cartridge 1.
Filament 1 installation problem Reinstall the cartridge 1 or change a new cartridge.
Top cover open Close the top cover.
Filament 1 level low: 30m left Replace cartridge 1 when necessary.
Filament 1 level low: 5m left Replace cartridge 1 immediately.
Note:
Please retain all original packaging material and please ship your product with the original
packaging for warranty purpose. Shipping without original packaging materials may cause
product damaged during the shipment and may cause chargeable service fees.