User's Manual

Chapter 6. Performing diagnostics
50 YYSOFT SAFEQ TERMINAL PROFESSIONAL INSTALLATION AND ADMINISTRATION GUIDE
Downloading terminal logs
NOTE:
In order to download logs, the terminal must be in Debug mode (see page 49).
Follow these steps to download terminal logs:
1 Go to the Y Soft Partners Portal (http://partners.ysoft.com), and download the utility
for downloading terminal log files:
Customer Support Services>
Request for information >
Download SafeQ or its components >
Various tools >
Tool for log downloading from Terminal Professional
2 Save the utility in any convenient folder (for example, c:\safeq).
NOTE: When you run the utility, logs will be downloaded to this location.
3 Run the utility.
4 When the utility asks for the terminal IP address, enter the IP address of the
terminal whose logs you want to download.
The utility downloads the log files to the folder you specified. The logs are identified by
the terminal’s IP address (for example: 10.0.10.202.log).