User's Manual

Chapter 6. Performing diagnostics
52 YYSOFT SAFEQ TERMINAL PROFESSIONAL INSTALLATION AND ADMINISTRATION GUIDE
Troubleshooting an unsuccessful terminal/SafeQ server connection
If the message Failed to connect to server appeared when you tested the server
connection, follow these steps:
1 Touch Ping server.
If the connection fails, the terminal displays this screen:
2 Check to see if the server IP address displayed on the screen is the correct address
for the SafeQ server (see page 10).
If the IP address is correct:
Check the other network and server port settings to make sure they are correct
(see page 10).
If they are all correct, proceed to step 3.
If the IP address is not correct:
Enter the correct IP address; then ping the server again. If the ping fails again,
check the other network settings to make sure they are correct (see page 10).
If they are all correct, proceed to step 3.
3 Check troubleshooting information at the Y Soft 24/7 help desk website:
http://helpdesk.ysoft.com. (For more information about the help desk website,
see page 7.)