User's Manual

Chapter 6. Performing diagnostics
54 YYSOFT SAFEQ TERMINAL PROFESSIONAL INSTALLATION AND ADMINISTRATION GUIDE
5 If the connection is unsuccessful, check to see if the IP address displayed on the
screen is the correct address for the device.
If the IP address is correct:
Proceed to step 6.
If the IP address is not correct:
Enter the correct IP address; then ping again. If the ping fails again, proceed to step 6.
6 Check troubleshooting information at the Y Soft 24/7 help desk website:
http://helpdesk.ysoft.com. (For more information about the help desk website,
see page 7.)