Troubleshooting Guide

P/N YRD540WV Rev 5
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Unit chimes to indicate code
acceptance,but door will not open.
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Unit operates to allow access, but will
not automatically re-lock.
Lock does not respond –
door is locked and inaccessible.
Keypad is on for a while then shows no
reaction. Lights dim.
Apply 9V battery to terminals below the keypad for backup power option.
Batteries may be completely discharged.
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Batteries do not have enough power. Replace batteries.
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the inside lock circuit board.
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Check to see if Auto Lock Mode is enabled.
Disable Auto Lock Mode to lock the door (automatically).
If low battery indicator is lit, change batteries.
Lock does not respond –
door is open and accessible.
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Keypad becomes active when Yale logo is pressed. Verify contact with logo.
If keypad numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly (polarity) in the battery case.
Check batteries are in good condition; replace batteries if discharged.
Check to see if keypad cable is fully connected and not pinched.
Symptom
Suggested Action
Lock Jam message –
Deadbolt is taking excessive force to retract
or extend when locking or unlocking.
Confirm door is fully closed, and there is no resistance opening or closing bolt.
Bolt should easily extend or retract when the door is closed manually.
Check door prep.
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Troubleshooting