User Manual

YVC-1000 User's Manual
41
Referring to this manual, check whether the detected problem can be resolved. If the problem recurs, please contact
the retailer or dealer who you purchased the product from.
Troubleshooting
Before inquiry
Q1 A button or indicator is turned off or flashing
Symptom Cause Action
The power button ( ) is
turned off.
• The power cable has been unplugged.
• The power cable is not plugged in
securely.
Securely connect the power cable to an
outlet or the Control Unit. (→ page 11)
The power button ( ) is
flashing red.
The product is damaged. Request to repair the product.
The power button ( ) is lit
up orange.
The product firmware is damaged.
(The power button is flashing orange
during a firmware update.)
Request to repair the product.
The Bluetooth ( ) button is
not lit.
The Bluetooth function is disabled. Enable the Bluetooth function.
(→ page 33)
Q2 There is a problem with the audio quality
Symptom Cause Action
No incoming sounds are output
from the speaker.
The speaker volume is set to the
minimum.
Turn up the speaker volume.
(→ page 32)
When only the external speakers are
enabled, they are not connected.
Correctly connect the external speakers.
(→ page 27)
Microphone muting is enabled in the
remote location.
Disable microphone muting in the remote
location.
The microphone sensitivity in the remote
location is set to the minimum.
Increase the microphone sensitivity in the
remote location.
No sounds are output in the
remote location.
Microphone muting is enabled. Disable microphone muting.
(→ page 32)
If a PC or a Mac is connected using the
USB cable, its microphone sensitivity is
set to the minimum.
Increase the microphone sensitivity.
(→ page 16, 19)
The speaker volume in the remote location
is set to the minimum.
Turn up the speaker volume in the remote
location.
An echo is heard. There is a problem with the device
configuration or operating environment in
the remote location.
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