Operation Manual

Troubleshooting
DANTE ACCELERATOR Operation Manual 13
Troubleshooting
Introduction
Problems or issues related to Dante and setting up your Dante
Accelerator tend to fall in one of three main areas:
• Network Configuration (Page 13)
• Computer configuration (Page 13)
• Dante configuration (Page 15)
Network Configuration
Gigabit Ethernet
All your Dante Accelerator require a Gigabit Ethernet interface.
This means that they should be connected to a Gigabit
Ethernet network switch.
How can I check whether I AM using Gigabit Ethernet?
• The orange Gigabit LED on the Card Ethernet port will be lit:
• In Dante Controller, the Primary Link Speed of the card
(shown in the Device Status tab) is shown as 1Gbps:
Link speed when connected to 1Gbps port/network
switch
Computer Configuration
Dante hardware devices are set to obtain their IP address
automatically from the network. They will either:
• Automatically assign themselves an address in the range
169.254.*.* (172.31.*.* for the secondary network if present),
or
• Obtain an IP address from a DHCP server if it is present on
the network
The PC or Mac must be connected to the Primary Dante
network, and must have a correct IP address.
How do I check which interface Dante Controller is
using?
The selected network interface can be viewed or changed via
the Interface Selection button in the Network View toolbar
of the Dante Controller.
How do I check what IP address Dante Controller is
using?
The IP address can be viewed in the Configure Dante
Interfaces dialog box brought up by the Interface Selection
button .
Configure Dante Interfaces dialog
• If the Dante network is standalone and does not have a
DHCP server installed, this address should be 169.254.*.*
• If the Dante network is using a DHCP server, the IP address
should conform to the addressing scheme it is using (as in
the image above)
How do I check the IP address that my Dante
Accelerator is using?
• IP addresses configured for all Dante devices on the network
can be viewed via the Device Status tab in the Dante
Controller
• This includes the Dante Accelerator
What are the symptoms of using the wrong interface
on my PC or Mac?
• Dante Controller cannot see any devices
Checking your PC or Mac IP configuration
• Is the PC configured to "Obtain an IP address
automatically"?
This way it will automatically acquire a Link Local
automatic IP address in the same network as other Dante
devices.
• If a DHCP server is present, the PC and Dante devices will
all acquire their IP addresses via DHCP.
• Does it have a third-party firewall installed?
Standard Windows and Mac firewalls will be configured on
installation.
Third party firewalls will need to be manually configured.
Please read the Dante Controller User Guide for detailed
information about firewall requirements and configuration.
Gigabit LED