Owner's Manual

17
En
Audio Remote control
Problem Cause Remedy
No sound.
Another input source is selected. Select an appropriate input source (p.8).
The mute function is activated. Cancel the mute function (p.9).
The volume is too low. Turn up the volume (p.8).
The power cable of the sound bar
is not connected properly.
Make sure that the power cable of the
sound bar is connected to an AC wall
outlet securely (p.6).
Input jacks on both devices are
connected.
Connect the input jack on the sound
bar and the output jack on the external
playback device.
Signals that the sound bar cannot
play back are being input.
Change the digital audio output setting
on the playback device to PCM or
Dolby Digital.
No sound is
coming from the
subwoofer.
The volume of the subwoofer is
too low.
Turn up the volume of the subwoofer
(p.8).
The playback source does not
contain low-frequency signals.
Play back a sound source containing
low-frequency signals, and confirm
that the sound is output from the
subwoofer.
The volume
decreases when
the sound bar is
turned on.
The automatic volume adjustment
function worked. To prevent
excessive loudness, the sound
bar automatically controls its
volume within a certain level when
the sound bar is turned on.
If necessary, turn up the volume (p.8).
No surround
effect.
Stereo playback is selected. Select surround playback (p.9).
The volume is too low. Turn up the volume (p.8).
The TV or playback device is set
to output 2 channel audio (such
as PCM) only.
Change the digital audio output setting
on the TV or playback device to Dolby
Digital or BitStream.
The audio is output from the TV
built-in speakers.
Set the TV volume to minimum (p.6).
The listening position is too close
to the sound bar.
Listen from a position at some
distance from the sound bar.
The installation position selector
switch is not set appropriately.
When placing the sound bar in front of
a TV, set the installation position
selector switch to “T.”
When attaching the sound bar to a
wall, set the installation position
selector switch to “W.”
Noise is heard.
The sound bar is too close to
another digital or high-frequency
device.
Move those devices away from the
sound bar.
Problem Cause Remedy
The sound bar
cannot be
controlled using
the remote
control.
The sound bar is out of the
operating range.
Use the remote control within the
operating range (p.2).
The batteries are weak. Replace with new batteries (p.2).
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
Adjust the lighting angle, or reposition
the sound bar.
The TV cannot
be controlled
using the TV’s
remote control.
The remote control sensor of the
TV is hidden by the sound bar.
Adjust the installation position of the
sound bar so that the remote control
sensor of the TV is not hidden by the
sound bar when operating the TV from
the ordinary operation position.
The sound bar
does not learn
TV’s remote
control
operations.
The TV’s remote control key was
not held down long enough.
Hold down the key for more than 1
second twice or three times (p.12).
The TV’s remote control does not
use infrared signals. (Some
remote controls may not work
even if it uses infrared signals.)
The TV’s remote control learning
function cannot be used in this case.
Use the sound bar’s remote control to
operate the sound bar.
The position where you operated
the TV’s remote control is not
appropriate.
Operate the TV’s remote control at the
appropriate position (p.12).
The batteries of the TV’s remote
control are weak.
Replace with new batteries.
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
Adjust the lighting angle, or reposition
the sound bar.
The transmission of the remote
control signal was disturbed by
the TV screen light.
Turn off the TV and perform the
learning operation again (p.12).
Sound is coming
from the TV
when the sound
bar volume is
turned up with
the TV’s remote
control.
(when TV’s
remote control
learning function
is used)
Audio output is enabled on the
TV.
Change the TV setting to disable the
TV speaker output. If a setting to
disable the speaker output is not
available on your TV, try the following
methods.
- Connect headphones to the
headphone jack on the TV.
- Set the TV volume to minimum.