manual

Software Update for BD-A1000
Page.7 of 7
Troubleshooting
<Network Update Method>
Case 1: Determine if the Blu-ray Disc Player is connected to the Internet.
Solution: Perform “Connection Test”.
Enter Setup menu and select “Network” > “Connection Test”
< USB Thumb Drive Method >
Case 1: Blu-ray Disc Player cannot verify the update file in the USB thumb
drive.
 Check that the “UPG” folder is located in the root directory of the USB
thumb drive.
 Check that no other folders are created in the USB thumb drive.
 Make sure that the USB thumb drive is not password protected.
(Cannot read files from a security protected USB thumb drive)
 Make sure the folder and file name of the update data has not been
renamed.
 Try using another USB thumb drive.
Or, try the update disc method.
Case 2: Unintended error occurred during the update.
Solution: Power off and retry the update procedure from STEP 1 again.
(The Blu-ray Disc Player will restore original software version)
< Update Disc Method >
Case 1: After loading the update disc, the Blu-ray Disc Player doesn’t
automatically start the update.
 Make sure the update disc was finalized during the burn process.
 Check that the “UPG” folder is located at the root directory of the disc
and is the only folder recorded in the disc.
 Make sure the folder and file name of the update data has not been
renamed.
 Burn the downloaded update file again using another disc.
(CD-R is recommended.)
Or, try the USB thumb drive method.
Case 2: Unintended error occurred during the update
Solution: Power off and retry the update procedure from STEP 1 again.
(The Blu-ray Disc Player will restore original software version)
“OK” or “FAILED” will appear.
In case of “FAILED”, check your
Internet Connection settings.