User Manual

Dante Firmware Update Manager User Guide
Version 2.7 Commercial in Confidence Page 17 of 21
Figure 6 - Dante Controller showing device in failsafe mode
Also, for devices with LEDs, all status LEDs on the device will be red.
8.2.1. Upgrade Mode
If a device appears in orange in Dante Controller, it is in ‘upgrade mode’ and must be reset via Dante
Controller (or via a physical power-cycle) in order to complete the upgrade process.
8.3. How do I recover from failsafe mode?
To restore a device that has entered failsafe mode, use the Dante Firmware Update Manager 'Failsafe
Recovery' option.
9. Using Failsafe Recovery
9.1. Basic Steps
To recover Dante devices in safe mode:
1. Ensure the computer running Dante Firmware Update Manager and the device you wish to recover are
on the same IP subnet.
2. Disable all but one of the network interfaces on your computer.
3. Start Dante Firmware Update Manager.
4. If you see the interface selection screen (shown in section 5.4 - Selecting an interface), click Next to
confirm the primary Dante network.
5. Select Failsafe Recovery.
Firmware Update Manager will browse the network to find safe mode devices.
6. After a few seconds, one of four screens will be displayed: